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Reviews of Don Majestic Hotel Punta del Este

3.5 out of 5
Don Majestic Hotel Punta del Este
Av. Roosevelt Parada 6, Punta del Este, Maldonado

Reviews

9.2

Wonderful

Rating 10 - Excellent. 176 out of 267 reviews" "
Rating 8 - Good. 69 out of 267 reviews" "
Rating 6 - Okay. 10 out of 267 reviews" "
Rating 4 - Poor. 9 out of 267 reviews" "
Rating 2 - Terrible. 3 out of 267 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in May 2024
Response from Lucas on 7 May 2024
Muchas gracias por el puntaje y el comentario! Esperamos recibirle nuevamente, y estar siempre al nivel DON MAJESTIC!

8/10 Good

William, Roswell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is meticulously maintained and the staff are attentive and very friendly. The beach is a five minute walk and there are grocery stores and restaurants also within easy walking distance. Breakfast begins at 8:00 am but is worth the wait. There are a wide variety of items to choose from, all fresh and well prepared. No place is perfect but not much to complain about except perhaps no access to coffee before breakfast is served. Overall would definitely recommend staying here.
Stayed 8 nights in Mar 2024
Response from Bruno on 10 Apr 2024
Thank you very much for your comment.We are waiting for you again

10/10 Excellent

MIguel, Miami

Travelled with family
Liked: Amenities
Great location, beautiful room, delicious breakfast I loved staying at Majestic
Stayed 2 nights in Mar 2024
Response from Bruno on 10 Apr 2024
Thank you very much for your comment.We are waiting for you again

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing, just missing vanity area in the bathroom and some hooks for towels , otherwise all was very good. Breakfast was nice. Pool was clean. Close yo the bear, walking distance.
Stayed 1 night in Feb 2024
Response from Lucas on 13 Feb 2024
Olga! thanks for your coments and rating! We'll take note of your tips so we can improve on your next visit.

10/10 Excellent

carmen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Lucas on 20 Jan 2024
Mucha gracias por el puntaje! Esperamos verle nuevamente!

10/10 Excellent

Yana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Staff is very friendly everywhere in the hotel. Big rooms, modern and very clean, amazing view! Breakfast had lots of choices, importantly variety of fruit options to take with, which was important for us as we travel with a toddler who snacks. Hotel provided a crib and extra towels when we needed. there is also a great gym with a view and sauna on 17th floor. This hotel should be 4 stars instead of 3 as it is rated in Google. Very happy with our hotel choice!
Stayed 2 nights in Dec 2023
Response from Lucas on 20 Jan 2024
What a lovely review! thanks a lot for the coments and the rating! We are very happy that you all have anjoyed the stay. we'll be very happy next time you visit us once again!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was absolutely superb it was roo wet and cool to use the pool Room waa great except for the blinds being difficult ro close Staff excellent
Stayed 4 nights in Dec 2023
Response from Lucas on 9 Dec 2023
Ian! Thanks a lot for the rating and the words, it was a pleasure to have you arround, we hope to see you once again any time soon! We hope the blinds will be fixed next time you visit us!

8/10 Good

yacine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, nice place well located
Short stay, hotel nice, well located walking distance from restaurants and shops. Staff helpful and friendly funny design. Just that breakfast starts late, 8 am, but it seems to be the norm around in punta del este. Thanks God that i travel with my kettle and press for early coffee..
Stayed 4 nights in Nov 2023
Response from Bruno on 13 Nov 2023
Thank you very much, your opinion is very important to us.

8/10 Good

Carla

Travelled with family
Liked: Property conditions & facilities, room comfort
good rooms, bad smell
the location and room decoration are fantastic. Room 1101 had a permanent and disgusting smell of drainage (bathroom tubes). Cleaning wise was very basic. They wanted to charge us USD 20 for a lost room key and USD 5 for a bike rental.
Stayed 4 nights in Mar 2023
Response from Lucas on 30 Mar 2023
Thank you very much for your good score and for your accurate comment.We are sorry that your experience has not been the best, we hope to improve our service for your next visit.The charge for the keys is detailed in the entry forms that are signed at check-in, it is notified in case of loss. To return them you are free of charge for the keys.Bicycle rental is at the cost suggested by the local competition.

8/10 Good

NICOLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to shopping and not too far from the beaches.
Stayed 6 nights in Feb 2023
Response from Lucas on 30 Mar 2023
Thanks for the rate and coments!

10/10 Excellent

Bibi

Stayed 3 nights in Feb 2023
Response from Lucas on 30 Mar 2023
Muchas gracias por el puntaje!

10/10 Excellent

Winston, Sunny Isles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Lucas on 30 Mar 2023
Gracias por la puntuación!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique hotel with great rooms. The rooms are large, modern and the entire outside wall is glass, in our case looking out onto a green area. Upper level rooms have great views. Staff were all wonderful and the included breakfast was just excellent. It is away from the peninsula but in a good area with all the services, and a short 15 min. walk to Brava beach..which was wonderful too.
Stayed 3 nights in Feb 2023
Response from Lucas on 23 Feb 2023
Mr. Richard, we are very happy that you enjoyed our small town and the #DON experience so much. We are very happy to know that our dedication is reflected in the satisfaction of our customers. We hope to see you again on a next visit. Greetings!

10/10 Excellent

GUSTAVO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Spacious room, nice breakfast
Stayed 2 nights in Feb 2023
Response from Lucas on 10 Feb 2023
Thanks a lot for your rating and coments. It makes us happy to see that our work worth it, and our clients enjoy the stay at DON Majestic.Hope seeing you back soon!

4/10 Poor

Kevin

Disliked: Staff & service
No ocean view
When we booked the room through Hotel .com we booking an ocean view room and even paid a premium. We were only on 6 th floor - not facing the ocean and view was of residential back yards. When we asked the rude gentleman at the front desk said we booked through Hotels.com so they couldn’t move us. Then minutes later another couple in our party found out their reservation was never set up and booked a room on the spot and got a 15 th floor with ocean view. And paid less per night than we did. But was actually yelled at by the rude desk clerk while trying to figure out what went wrong with their bookings The best part of the stay was the breakfast. I will not stay at a Don Majestic again. May not use Hotels.com because we lost control or confirming actual room we chose and paid for when we were checking in.
Stayed 2 nights in Jan 2023
Response from DON MAJESTIC TEAM on 1 Feb 2023
We hope that you are very welcome in any other establishment.

10/10 Excellent

Andre

Stayed 2 nights in Jan 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

karina, houston

Travelled with family, Travelled with partner
Liked: Cleanliness
I liked the breakfast buffet.
Response from Lucas on 29 Dec 2022
Thanks for your comments

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great view. Good breakfast and very nice pool
Stayed 1 night in Dec 2022
Response from Lucas on 29 Dec 2022
Thanks for your coments, hope you come back on a visit soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet place a little bit away from the action
It has fun architecture, and it's in pretty good shape, but you can see places where the floor laminate is starting to peel. Self-serve breakfast was fine, but not unique. Staff were professional but don't bend over backwards like they do at Enjoy to make sure things are perfect. No desk in the room makes it harder for business people to do work. Amazing view from the gym on floor 17, but not as much from the low floors. Parking in the basement garage was very easy.
Stayed 1 night in Nov 2022
Response from Lucas on 3 Dec 2022
Thanks a lot for your coments and honest opinion! We're happy that you've spent such a good time. We'll be working to high up that rating score and make things better at DON Majestic.Hope you come back!

10/10 Excellent

Roy Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful room on the 14th floor the view was wonderful! The property was so clean and the front desk staff was outstanding! One front desk person stood out and that was Lucas he spoke perfect english, new all about the area he was a wonderful host! The hotel is lucky to have such an outstanding young man working there! I highly recommend The Don Majestic Hotel!
Stayed 7 nights in Nov 2022
Response from Lucas on 3 Dec 2022
Thanks a lot for your coments! we are very glad that you visited us and enjoy the stay at DON. We are happy to recive you again any time soon. It has also been delightful to met you and help you during your days in Punta del Este.

10/10 Excellent

Brian, Hoboken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique building; excellent room; great breakfast & great check in
Response from Lucas on 16 Nov 2022
We're glad you've enjoyed your stay at DON Majestic.

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and well maintained hotel.
Stayed 3 nights in Aug 2022
Response from Lucas on 1 Sept 2022
Thank you for the coments!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Pleasantly surprised. Quite big rooms, shower with good water pressure. The bed was King, not Queen as advertised, mattress definitely on the hard side. Breakfast was excellent. Location and parking very good
Stayed 1 night in Jul 2022
Response from Lucas on 2 Aug 2022
We are really happy that yopu have enjoyed your stay with us, and happier to know that our work and service is the best for our guests. Thanks a lot for your comments and rate! We'll be happy to recibe you any time, at DON Majestic.

10/10 Excellent

Ibrahim, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel ,very spacious room with nice decor, nice breakfast, nice neighborhood will stay again highly recommend
Stayed 2 nights in Apr 2022
Response from Lucas on 27 Apr 2022
We are very happy that you had such a good time! We look forward to repeating an improved experience on your next visit. Thank you very much for your comments and rating.

10/10 Excellent

Darwin, Mankato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Lucas on 24 Apr 2022
Muchas gracias por su puntaje!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Lucas on 5 Apr 2022
Muchas gracias por su puntaje. Estaremos siempre mejorando su experiencia DON.

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient hotel, friendly staff. Only complaint was the mattress on the bed
Stayed 1 night in Mar 2022
Response from Lucas on 5 Apr 2022
We are happy that you've spent a great time in DON Majestic! We'll be trying harder to improve your DON experience

10/10 Excellent

Adriani

Travelled with family
Great installations and delicious homemade type breakfast.
Stayed 3 nights in Feb 2022
Response from Lucas on 5 Apr 2022
We are happy to know you've spent a great stay in DON Majestic. Hope to see you once again to repeat the experience.

8/10 Good

ROBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for both leisure and bjusiness travel
Stayed 23 nights in Jan 2022
Response from Lucas on 1 Feb 2022
Thank you very much for your rating. We are glad that you had a pleasant experience, we hope that you can repeat it on your next visit to DON Majestic Hotel.

2/10 Terrible

Fawzi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont stay here
Stayed 4 nights in Jan 2022
Response from Lucas on 26 Jan 2022
We're sorry you got that impression of us. Please tell us what we could improve during your stay? From now on we want to make it clear that we do not have a record of you having stayed at the hotel. Any disagreement with the reservation service, make the complaint with the agency with which you made the reservation. Otherwise, any suggestion about our service during your stay is always welcome.

10/10 Excellent

LUCY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la estadía. Desayuno excelente!
Stayed 1 night in Jan 2022
Response from Lucas on 1 Feb 2022
Nos alegra mucho que la haya pasado bien! Esperamos recibirles nuevamente en su próxima estadía en DON Majestic!

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive but ok
Excellent service . Bad breakfast. Specially bread and pastry too bad
Stayed 1 night in Jan 2022
Response from Lucas on 15 Jan 2022
Trataremos de mejorar su experiencia en su próxima visita. Agradecemos su puntuación.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive but ok
Excellent service . Bad breakfast. Specially pastry and bread
Stayed 1 night in Jan 2022
Response from Lucas on 15 Jan 2022
Muchas gracias por sus comentarios

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive but ok for the season
Very nice service . Not good breakfast. Pastry and bread dry and not possible to eat.
Stayed 1 night in Jan 2022
Response from Lucas on 15 Jan 2022
Muchas gracias por sus comentarios, esperamos mejorar la experiencia en su próxima visita

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Lucas on 12 Jan 2022
Agradecemos enormemente su puntaje! Trabajamos con esmero para que nuestros clientes tengan una estadía siempre placentera. Esperamos repetir su experiencia en su próxima visita.

8/10 Good

WeSt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The AA never worked as expected. We turned it on as soon we made the check in, and never reached the target temperature. The beds were so hard. The cold water in general was not really cold, could confuse the hot and the cold p.e. The room was nice, open.
Stayed 3 nights in Dec 2021
Response from Lucas on 12 Jan 2022
We are very sorry that your experience was not as good as many others. We hope that for your next visit we can improve these details and provide you with a totally new and improved experience.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Lucas on 15 Dec 2021
Muchas gracias por su puntaje! Esperamos recibirlos pronto nuevamente, y mejorar su experiencia la próxima vez que nos visiten en DON Majestic Hotel.

6/10 Okay

Sevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Lucas on 22 Nov 2021
Muchísimas gracias por mostrarnos el reflejo del esfuerzo y dedicación a nuestro trabajo y nuestros amigos y clientes! Esperamos poder estar a la altura en su próxima visita

10/10 Excellent

rosana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Highly recommended
The location is great. Beautiful updated hotel with all amenities. Rooms are very comfortable and a nice view. Remarkable the cleanness and all protocols in place due to the covid reality. Great customer service both at the hotel and restaurant El Palenque. Professional, courteous and willing to go the extra mile to ensure that you have everything that you need.
Stayed 6 nights in Oct 2021
Response from Lucas on 6 Nov 2021
Dearest Rosana. We greatly appreciate your words and rating. Without adding more, you are always welcome at DON Majestic. Have a great day!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good and the size of the room is perfect
Stayed 1 night in Jul 2021
Response from Don Majestic on 23 Jul 2021
¡Gracias por alojarte aquí! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Punta del Este. Wondeful service
Stayed 1 night in Jul 2021
Response from Lucas on 28 Jul 2021
We are delighted with the positive comments you share with us, we always work hard and hope to improve on your next stay. Thank you very much for your rating!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Lucas on 28 Jul 2021
Agradecemos su puntuación, siempre con esmero, esperamos mejorar la comodidad, de quienes nos visitan.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
It was just one night but the staff was friendly and everything was correct.
Stayed 1 night in Jun 2021
Response from Lucas on 28 Jul 2021
We are happy to know that our dedication satisfies the comfort of our guests. We appreciate your rating. We are waiting for you for your next stay at DON Majestic.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2021
Response from Lucas on 17 Apr 2021
Gracias por su puntuación. Esperamos volver a verlos en DON Majestic Hotel.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at, close to the beaches and restaurants. Wonderful service
Stayed 2 nights in Mar 2021
Response from Don Majestic Hotel on 16 Mar 2021
Muchas gracias por sus comentarios. Los estaremos aguardando nuevamente por nuestro establecimiento

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Lucas on 24 Mar 2021
Muchas gracias por su puntuación! Le esperamos pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Lucas on 28 Jan 2021
10/10 Nuevamente! Nos deja muy contentos que nuestros apreciados huéspedes nos puntúen tan favorablemente. Nos hace notar que el esfuerzo, empeño y vocación, valen! Esperamos que pueda disfrutar nuevamente en DON Majestic, estaremos contentos de recibirlos.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy estético y bien ubicado. Las instalaciones son nuevas y en perfectas condiciones. La atención es amable y familiar brindando calidez al lugar.
Stayed 9 nights in Jan 2021
Response from Lucas on 29 Jan 2021
Nos alegra estar a la altura, y que nuestros clientes lo valoren. Muchas gracias por su opinión.