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Reviews of Hampton Inn & Suites Raleigh/Cary I-40 (PNC Arena)

2.5 out of 5
Hampton Inn & Suites Raleigh/Cary I-40 (PNC Arena)
111 Hampton Woods Lane, Raleigh, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 725 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 31 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sanaa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience. 10mins to shopping center and eateries. Right behind gas station and close to highway. Nice plac. Would consider staying again
Stayed 1 night in May 2024
Response from Virgilio Ruiz - AGM on 24 May 2024
Dear Sanaa, thank you for such a wonderful review. We hope to see you again once you are back to the Raleigh/Cary area.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with the hotel everything was excellent the lobby breakfast people everything was excellent
Stayed 2 nights in May 2024
Response from Luis Rivas on 13 May 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed every aspect of your stay with us.

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean. There was another door right next to the elevator so we didn’t have to use the main entrance every time. The gas station is also near the property which also sells convenience products. We enjoyed the complimentary breakfast too.
Stayed 2 nights in May 2024
Response from Virgilio Ruiz - AGM on 13 May 2024
Dear Lena, thank you for such a wonderful review. We hope to see you again once you are back to the Raleigh/Cary area.

10/10 Excellent

Treva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On business trip. Booked it thinking I had the Hampton near Crabtree Mall. I'm glad I made the mistake.
Stayed 3 nights in Apr 2024
Response from Virgilio Ruiz - AGM on 7 May 2024
Dear Treva, thank you for such a wonderful review. We hope to see you again once you are back to the Raleigh/Cary area.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and hospitable.
Stayed 2 nights in Apr 2024
Response from Luis Rivas on 30 Apr 2024
We appreciate your kind words and are delighted you found our hotel clean and hospitable. Thank you for your feedback!

8/10 Good

Alice

Liked: Cleanliness, property conditions & facilities
Housekeeping staff never cleaned the room or replenish the coffee supply.
Stayed 2 nights in Apr 2024
Response from Virgilio Ruiz - AGM on 29 Apr 2024
Dear Alice, thank you for your review and we would like to apologize for any inconvenience that you had during your stay. We hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hotel in general were very clean. Parking was free and very close to hotel entrance.
Stayed 1 night in Apr 2024
Response from Virgilio Ruiz - AGM on 29 Apr 2024
Dear Tiffany, thank you for such a wonderful review. We hope to see you again once you are back to the Raleigh/Cary area.

8/10 Good

Heath, Ogden

Liked: Cleanliness, staff & service, property conditions & facilities
Just fine. Nothing exceptional, nothing bad.
Stayed 2 nights in Apr 2024
Response from Virgilio Ruiz - AGM on 28 Apr 2024
Dear Heath, thank you such a great review. We would love to know what we could have done better to make your stay a 5 out of 5. We hope to see you again once you are back to the Raleigh/Cary area.

8/10 Good

hallie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean. Excellent breakfast. Only down side is the pillows.
Stayed 1 night in Apr 2024
Response from Virgilio Ruiz - AGM on 26 Apr 2024
Dear Hallie, thank you for such a wonderful review, and letting us know the issues you had with the pillows. We hope to see you again and have a wonderful day!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis Rivas on 19 Apr 2024
Thank you for your recent stay and for awarding us 5 out of 5 stars!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly personnel and clean rooms. Pool was not available
Stayed 1 night in Apr 2024
Response from Virgilio Ruiz on 17 Apr 2024
Dear Larry, thank you for such a wonderful review. We hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Luis Rivas on 6 May 2024
Thank you for your 5 out of 5 rating!

2/10 Terrible

LORRAINE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Virgilio Ruiz - AGM on 17 Apr 2024
Dear Lorraine, I am sorry to hear that you did not have a good experience with us. We would like to know what we could have done better.

10/10 Excellent

Andrew, Scituate

Liked: Cleanliness, staff & service, property conditions & facilities
Great complimentary breakfast!
Stayed 1 night in Apr 2024
Response from Luis Rivas on 5 Apr 2024
We're thrilled you enjoyed our complimentary breakfast! Thanks for the positive feedback. Looking forward to serving you again in the future!

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was difficult, albeit a busy check in day. Rooms were not available at 3:30pm. Staff kept suggesting it would be another 5 or 10 mins, when the reality was the rooms would be available much later. Had to leave and check in late at night. Even though we were there for 4 days it was not communicated to us that it was required to respond to a daily text to have your room cleaned and have fresh towels. Only found out policy after missing out on getting the room serviced. I felt the staff could have been more friendly and customer service oriented. Other than these concerns a most beautiful facility.
Stayed 4 nights in Mar 2024
Response from Luis Rivas on 3 Apr 2024
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address the issues you raised with our team to improve our service. We appreciate your patronage and hope to welcome you back for a better experience in the future.

8/10 Good

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N0
Stayed 3 nights in Mar 2024
Response from Virgilio Ruiz on 1 Apr 2024
dear Daniel, thank you for such a wonderful review. We would like to know what we could have done better to get it to a 5. Hope to see you again.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and common area was clean and comfortable. The staff were friendly and respectful. I liked the complimentary coffee and tea station.
Stayed 1 night in Mar 2024
Response from Luis Rivas on 30 Mar 2024
Thank you for your positive feedback! We're delighted you found our rooms and common areas clean and comfortable, and that you enjoyed our complimentary coffee and tea station. We hope to welcome you back soon!

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from Luis Rivas on 18 Apr 2024
Thank you for your recent stay and for awarding us 4 out of 5 stars!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 1 night in Mar 2024
Response from Virgilio Ruiz on 25 Mar 2024
Dear Jennifer, thank you for such a wonderful review. We hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility. Good stay but was disappointed with the lack of pressure in the hand held shower. Also, there was no channel guide available on the TV, A minor inconvenience. Otherwise a great stay.
Stayed 2 nights in Mar 2024
Response from Luis Rivas on 23 Mar 2024
Thank you for your review! We're delighted you enjoyed your stay, apologies for the inconvenience of the shower pressure and TV guide. We'll address these issues promptly to ensure a better experience for future visits. We appreciate your valuable input and hope to welcome you back soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luis Rivas on 23 Mar 2024
We're thrilled to hear you had a 5-star experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are phenomenal, and the services and food were awesome too! The only issue is the bed is just not soft enough, and the pillows are too soft, kind of wish it was a bit in the reverse.
Stayed 2 nights in Mar 2024
Response from Luis Rivas on 20 Mar 2024
Thank you for your wonderful review! We're delighted you enjoyed our staff, services, and food. We appreciate your feedback about the bed and pillows and will take it into account for future improvements.We look forward to welcoming you back soon!

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious... Suites which had a nice living room area and kichen. It was the perfect location for us, since we were in town for the NY Ranger/Hurricanes game at the PNC Center. Breakfast in the morning was better than most. Had choices of waffle flavors, and the usual scrambled eggs and sausage and biscuits and oatmeal and such.
Stayed 1 night in Mar 2024
Response from Luis Rivas on 18 Mar 2024
Thank you for your kind words! We're thrilled you enjoyed our spacious suites, convenient location, and breakfast selection. We look forward to hosting you again soon!

10/10 Excellent

Marlena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and good location for what we need. Love the Hurricanes fan in the phone booth!
Stayed 1 night in Mar 2024
Response from Virgilio Ruiz on 18 Mar 2024
Dear Marlena, thank you for such a wonderful review, we hope to see you again once you are back to the Raleigh/Cary area.

10/10 Excellent

tammy

Stayed 1 night in Mar 2024
Response from Luis Rivas on 3 Apr 2024
Thank you for your 5 out of 5 review, we look forward to seeing you again!

10/10 Excellent

William

Very nice place!
Stayed 1 night in Mar 2024
Response from Virgilio Ruiz on 11 Mar 2024
Dear William, thank you for such a wonderful review. We hope to see you once you are back in the Raleigh/Cary area.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint was the bed and pillows. Bed was firm and uncomfortable, neither my husband nor I slept well. Pillows were flat and could use better options. Toilet required double flush each time, but worked I guess. Everything else was good, although we did not partake in breakfast.
Stayed 1 night in Feb 2024
Response from Virgilio Ruiz on 4 Mar 2024
Dear Heather, thank you for your review of your stay with us. We will let our team know to take a look at this issues and we thank you for letting us know. We hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Barbara

Stayed 2 nights in Feb 2024
Response from Luis Rivas on 22 Mar 2024
Thank you for your 5 out of 5 review!

8/10 Good

Christy

Stayed 1 night in Feb 2024
Response from Luis Rivas on 20 Mar 2024
Thank you for your 4 out of 5 score!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The water pressure for the shower was a trickle. It took 30 mins. Not good.
Stayed 1 night in Feb 2024
Response from Virgilio Ruiz on 15 Feb 2024
Dear Brian, I am sorry to hear about the issue you encountered during your stay with us. We hope that you will give us another try.

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2024
Response from Luis Rivas on 14 Feb 2024
Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Luis Rivas on 12 Feb 2024
Thank you for the 10/10 review! We're delighted you enjoyed your experience with us.

6/10 Okay

Carl

Liked: Cleanliness
Disliked: Property conditions & facilities
Hot water loop to the 5th floor is lacking. Took forever to get hot water to take a shower in the morning.
Stayed 1 night in Feb 2024
Response from Luis Rivas on 12 Feb 2024
Thank you for bringing this to our attention. We apologize for the inconvenience. We will investigate the issue and take steps to ensure a timely hot water supply to the 5th floor. Your feedback helps us improve.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Virgilio Ruiz on 9 Feb 2024
Dear Gerard, thank you for such a wonderful review. We hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Jodi

Stayed 1 night in Feb 2024
Response from Luis Rivas on 20 Mar 2024
Thank you for your 5 out of 5 score!

8/10 Good

Judy, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to book via Expedia as the Hilton Honors App was not working. So this does not count towards my member status, aka no perks. At least stay was courteous and treated me well even if I booked through Expedia. Been here a few times due to it's proximity to a well known opthalmologist surgeon. Property is well run, clean and mostly quiet.
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 31 Jan 2024
Dear Judy, thank for your wonderful review. I hope we see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect!
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 29 Jan 2024
Dear Scott, thank you for such a wonderful review. We hope to see you again once you are back in the Raleigh/Cary area.

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice lobby.
Stayed 3 nights in Jan 2024
Response from Virgilio Ruiz on 26 Jan 2024
Dear Nicholas, thank you for such a wonderful review. We hope to see you again once you are back in the Raleigh/Cary area.

8/10 Good

Donald

Stayed 2 nights in Dec 2023
Response from Virgilio Ruiz on 25 Jan 2024
Dear Donald, thank you for such a wonderful review. We hope to see you again once you are back in the Raleigh/Cary area.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 22 Jan 2024
Dear John, thank you for your review. I am sorry to hear that we did not met your expectations. We would love to know what we could have done better. Have a great day!

6/10 Okay

Nancy

Stayed 1 night in Jan 2024
Response from Luis Rivas on 12 Feb 2024
Thank you for your feedback. We appreciate your honesty and will strive to improve to better meet your expectations in the future.

6/10 Okay

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in Jan 2024
Response from Luis Rivas on 21 Jan 2024
Thank you for your feedback. We appreciate your input.

10/10 Excellent

Miranda, mooresville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ideal for events at PNC. Additionally, it is very clean and the staff has gone above and beyond. We will stay here again.
Stayed 1 night in Jan 2024
Response from Luis Rivas on 20 Jan 2024
Thank you for your wonderful review! We're thrilled you found our property ideal for PNC events, clean, and our staff exceeding expectations. We look forward to hosting you again!

10/10 Excellent

jeff

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 15 Jan 2024
Dear Jeff, thank you for such a wonderful review, hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Virginia

Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 9 Feb 2024
Dear Virginia, thank you for such a wonderful review. We hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 15 Jan 2024
Dear Rick, thank you for such a wonderful review. Hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 15 Jan 2024
Dear Felicia, thank you for such a wonderful review, hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Virgilio Ruiz on 15 Jan 2024
Dear Simon, thank you for such a wonderful review, hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Virgilio Ruiz on 15 Jan 2024
Dear Melissa, thank you for such a wonderful review, hope to see you again once you are back in the Raleigh/Cary area.

10/10 Excellent

McKenzie

Stayed 1 night in Dec 2023
Response from Virgilio Ruiz on 31 Dec 2023
Dear McKinzie, thank you for such a wonderful review. Hope to see you soon once you are back in the Raleigh/Cary area.