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Reviews of Motel 6 Red Deer, AB

2 out of 5
Motel 6 Red Deer, AB
900-5001 19 St, Red Deer, AB

Reviews

7.0

Good

Rating 10 - Excellent. 215 out of 1007 reviews" "
Rating 8 - Good. 395 out of 1007 reviews" "
Rating 6 - Okay. 164 out of 1007 reviews" "
Rating 4 - Poor. 129 out of 1007 reviews" "
Rating 2 - Terrible. 104 out of 1007 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Riley

Travelled with family
Liked: Cleanliness, staff & service
Was clean and quiet and met my expectations for the price of the room
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Hello Riley,Thank you for your response. we are glad we met your expectations. We look forward to hosting you again.

6/10 Okay

Cordell

Liked: Staff & service
Stayed 1 night in May 2024
Response from GM on 26 May 2024
Thank you for your review. Your feedback is very important to us.

6/10 Okay

Joanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff, but dirty hallways & clean but stained bedding in our room. Basic, budget motel. Acceptable, but just barely
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thank You for your response. Your feedback is very important to us. We are sorry that we did not meet all your expectations. we are happy to note that some of our renovation that left some dirt in hallways have been completed and carpet cleaners have started their work today. We hope to prove your next stay a more enjoyable one.

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you for your response. Your feedback is very important to us. We are glad you enjoyed your stay. We look forward to hosting you again next time.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what I needed. All I wanted was a bed and a shower! So I’m very happy!!
Stayed 1 night in May 2024
Response from S on 20 May 2024
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from S on 20 May 2024
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was clean, staff were great. Bed wasn’t the most comfortable. Breakfast was awful. Didn’t end up eating anything either day. Only dry cereal, coffee and yogurt. No fruit or muffins.
Stayed 2 nights in Apr 2024
Response from GM on 15 May 2024
Thank You for your response. Your feedback is important to us. We are sorry we did not meet all your expectations. To keep the room charges affordable, we don't provide a full breakfast. We do provide complimentary continental style "grab and go" breakfast items between 6am and 10 am. These items include coffee, cereals, yogurt, muffins, milk and juices. We are happy to hear you were satisfied with the staff and the cleanliness of your room. We hope to have another chance to prove your stay an even more enjoyable one.

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no working lights in my bathroom for 3 days in a row as well as no housekeeping. When light issues were brought to thier attention it wasnt addressed that night or passed onto day shift, i let day shift know, again nothing done, day 3 i brought it up again b4 i left for the day. I called on my way back to hotel, asked if my lights were fixed yet and if the room had been cleaned, the lady on the phone said yes everything has been addressed and done. I go up to my room happy to not shower in the dark anymore, and yep..room still unattended to, no towels, soap, or shampoo left. And still no lights. I went back downstairs asked for another room at least since the staff at this hotel either do not care or are completely and incompetent, (clearly all 3) she would not give me another room she just told me to go shower in the dark again. It wasnt untill the morning of day 4 when i came across a manager who was quick to address the issue, even offered a room change. I get it, things happen utilities burn out whatever, the worst part of this hotel hands down is the incompetence of the staff. 3 nights showering in the dark and no room service, and no refund or discount for those nights offered, just take my money and thats it.
Stayed 7 nights in May 2024
Response from GM on 14 May 2024
Hello Steve, your feedback in very important to us. We have investigated your concerns, and have reviewed our policies with staff. It is our policy to offer to move guests when unforeseen situations like this occur. often guests refuse to move rooms when offered by staff. Unfortunately in your situation it was not a simple light bulb change, as the whole fixture needed to be replaced. We were able to replace the fixture and you were offered to move rooms multiple times.

4/10 Poor

Lillian

Travelled with partner
Disliked: Amenities, property conditions & facilities
Upon Check in neither my Credit Card, debit Card and my husbands Credit card or debit card would work. We only had 100.00 in cash on us therefore was impossible to check in.. Clerk finally accepted our 100.00 and told her I was phoning Visa immediately. Did so and nothing was wrong with any of our cards. Visa said it must the property machine not work. Rightly so as we never had anymore trouble anywhere else. I found this to be very embarrising. The clerk at the counter was very nice though.
Stayed 4 nights in May 2024
Response from GM on 12 May 2024
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations, and apologize for any technical difficulties you may have had checking in. We hope to have another chance to prove your stay an enjoyable one.

2/10 Terrible

Reid

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes in the doors and blinds, screens ripped, tons of stains on the carpet and bedspread, tub is clogged and a 5 minute shower left me standing in 3 inches of water. Honestly the entire bulding needs to be demolished
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations. We hope to have another chance to prove your stay an enjoyable one.

4/10 Poor

Randall

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Holes in walls and bathroom door damaged. Breakfast options were the wordy I’ve ever encountered
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for your response. Your feedback is very important to us. We are sorry that we were unable to meet all of your expectations. We hope to have another chance to prove your stay an enjoyable one.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for your response. Your feedback is very important to us.

8/10 Good

Davida

Liked: Staff & service
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for your response. Your feedback is very important to us. We are glad to have met most of your expectations

6/10 Okay

John

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night staff at the front desk spoke very little English so there was a communication problem. They were very nice just didn't speak very much English
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Thank you for your response. Your feedback is important to us. We are sorry we did not meet all your expectations. We hope your next stay with us will be comfortable and enjoyable.

10/10 Excellent

Pat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was past its best by date.
Stayed 2 nights in May 2024
Response from Sara on 6 May 2024
Thank you for your response. Your feedback is very important to us. We look forward to hosting you agian.

8/10 Good

Donna, Cremona

Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Thank you for your response. Your feed back is very important to us. We look forward to hosting you again.

6/10 Okay

Rana Kawer Deep

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Thank you for your response. Your feedback is very important to us.

8/10 Good

Kevin

Stayed 1 night in Apr 2024
Response from GM on 24 May 2024
Thank you for your review. Your feedback is very important to us.

4/10 Poor

Tyrell

Stayed 6 nights in Apr 2024
Response from GM on 24 May 2024
Thank you for your review. Your feedback is very important to us.

8/10 Good

Dale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 3 nights in Apr 2024
Response from GM on 7 May 2024
Thank you for your response. Your fee back is very important to us. We look forward to hosting you again

8/10 Good

Iftikhar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 3 May 2024
Thank You for your response. Your feedback is important to us.

8/10 Good

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thank you for your response. Your feedback is very important to us

4/10 Poor

Lis

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on 30 Apr 2024
Thank you for your response. Your feedback is very important to us.

6/10 Okay

claude

Business traveller
Liked: Cleanliness
No blankets anywhere in the hotel. No face cloth.
Stayed 1 night in Apr 2024
Response from Ben on 27 Apr 2024
Sorry that we were unable to meet your expectations. Blankets are always made on the bed for our guests at check in. extra linens can be requested with our front desk agents.

6/10 Okay

Yun

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hair dryer was broken in my room and took a while for me to wait for a replacement
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Thank you for your response. Your concerns are very important to us. Our staff are trained to help address any concerns you may have during your stay.

6/10 Okay

Jamie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is hard to rate as the staff was incredibly pleasant and very helpful and I was so grateful for them. The room was unfortunately not very comfortable to stay in as there were hairs and stains on the bed, the toilet didn’t flush very well, the fridge stunk of rotten food previously in there, and the heat wouldn’t work at all, I froze all night as I slept between my own two blankets under the bed covers. And the door had a huge gap under it so you could hear anything outside in the hallways. It was very sad for this to be the experience in the room as again, my experience with the staff and their over and above help was a pleasure. Hoping they can find a way to upgrade their cleanliness to match their superb staff!
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

2/10 Terrible

arisha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on carpet Breakfast was cereal, muffin and yogurt
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
We are sorry to hear that we did not meet your expectations. We do offer a Continental style breakfast. It is one way we are able to provide a service to our guests while keeping rates affordable.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and room was clean
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Thank you for your response. We are glad you enjoyed your stay!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to sports arena
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Thank You for your response, we are glad you enjoyed your stay!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Older hotel but clean with helpful staff
Stayed 1 night in Apr 2024
Response from Ben on 17 Apr 2024
Thank you for your response. We hope your next stay will be even more enjoyable.

4/10 Poor

Timothy Brandon

Disliked: Cleanliness, property conditions & facilities
This was probably the worst hotel I’ve stayed at in a long time. The smoke alarm went off around 6:30am two nights in a row. My room was dirty with clumps of hair in my bed. My blanket felt like thick sandpaper when I requested a new one, it was worse than the first. The key cards didn’t work, and an employee had to escort every to their room and then them in. Room service never came. When I asked for 2 towels at the front desk, they weren’t sure if they had anymore. The breakfast was pretty sad and usually things were out. There was no fruit. Just toast, cereal, yogurt and packaged muffins. They did allow pets so we are thankful for that. If they want to stay in business, they need to improve on some key areas.
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
Timothy,Thank you for your response. We take our guests concerns seriously. I am sorry to hear that we did not meet your expectations, and are working hard to address your concerns. I would like to clarify that our breakfast is advertised as a continental "grab and go", and staff was quick to resolved the door lock and fire alarm issues.

6/10 Okay

William

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was disappointed with registration as it took a long time to register. The breakfast was extremely limited with no real choice on the food provided.
Stayed 1 night in Apr 2024
Response from Ben on 9 Apr 2024
Hi William, Thank you for your response. We are working to improve our check in times. We do provide a continental style "Grab and Go" breakfast. This is one way we are able to provide a service while keeping rates affordable.

4/10 Poor

Mary

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cards not working for the whole weekend, alarm going off two mornings in a row. Very noisy till at least midnight every night.
Stayed 3 nights in Apr 2024
Response from Ben on 9 Apr 2024
Hi Mary, we apologies for any inconveniences you had during your stay. We have resolved the key card issue, and have modified our breakfast items to reduce false alarms. Our occupancy was high during your stay and staff are always available to handle any noise complaints.

4/10 Poor

Bin

Both nights are really noisy.
Stayed 2 nights in Apr 2024
Response from Ben on 10 Apr 2024
Thank You for your response. We value your feedback. I am sorry to hear that your stay could have been more enjoyable. Our staff is always available to address any noise concerns you may have, while they happen.

2/10 Terrible

Greg, Lone Butte

I booked with Expedia but the hotel was fully booked. I had to take room not finished under construction. Hope I get a rebate???
Stayed 1 night in Apr 2024
Response from Ben on 11 Apr 2024
Thank you for your feed back. Your request is under review

8/10 Good

Bradley

Travelled with family
Liked: Staff & service
Not sure why at 7:00 AM the smoke alarm blared for 5 seconds & the lights in the room flashed off & on?
Stayed 1 night in Apr 2024
Response from Ben on 8 Apr 2024
Thank you for your response. We are sorry for the false alarm. We have addressed the issue and are working to make your next stay will be even more enjoyable.

4/10 Poor

Darren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gentlemen that booked me in was awesome. Between Expedia, the hotel and other booking agencies the hotel was over booked. We waited for a room. The room keys didn’t work at all, ever. The receptionists had to let us into our room when ever we needed in. The rooms are dated the top covers were stained, the rug was stained. At 7 am the fire alarm went off for no apparent reason. If it wasn’t for the lack of available rooms in red deer I woulda cancelled and went else where.
Stayed 1 night in Apr 2024
Response from Ben on 8 Apr 2024
Thank you for your response. We are working to address your concerns. We hope your next stay will be an enjoyable one.

2/10 Terrible

George

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ben on 8 Apr 2024
Thank you for your response. We are working to make your next stay will be even more enjoyable.

4/10 Poor

Rodney, Calgary

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Room keys didn’t work. They said there key machine was down and they couldn’t make keys so every time we needed in we had to wait for someone to let in. Tv didn’t work. No remote and you could do it manually as every time you hit the volume button it asked to change the input. We were told by the front desk there were no remotes in any of the rooms and none of the TV’s worked. This I found out was a lie as everyone one we asked had remotes and working TV’s. Light bulbs were burnt out, rigs were badly stained. There was a large hole in our bathroom door and the top covers of our beds were stained and tattered. The floor of the room was very cold and drafty.
Stayed 1 night in Apr 2024
Response from Ben on 7 Apr 2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for everything we were doing could use chairs more in rooms & luggage rack
Stayed 2 nights in Mar 2024
Response from Ben on 2 Apr 2024
Hi Pam, We are glad that you enjoyed your stay. We thank you for your feed back as we are always looking to improve our guests experience at our hotel

8/10 Good

Jerome

Good price Bag breakfast
Stayed 1 night in Mar 2024
Response from Ben on 26 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay!

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were rude.
Stayed 1 night in Mar 2024
Response from Ben on 26 Mar 2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Peter

Travelled with group
Liked: Amenities
Property was good value for the money
Stayed 1 night in Mar 2024
Response from Z on 25 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!

4/10 Poor

Gordon

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. Bathroom toilet didn’t flush, noisy most of the night, garbage on the elevator, and I’m pretty sure there was blood smeared on the TV. It’s been 4 days and I’m still waiting for my $50 deposit to be returned. The only good thing about this place is as the fact that I was only there for 8 hours, checked in at 11 and left at 7. So happy to leave this place
Stayed 1 night in Mar 2024
Response from Ben on 8 Mar 2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Gerald

Stayed 1 night in Feb 2024
Response from Ben on 24 Mar 2024
Thank you for your response

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was hortible, only toast, yogurt and cereal. No hog wayer, no tea not very accomodating. When we arrived our room was freezing. There were 2 of us and only enough towels for one. The pilliws were hard.
Stayed 1 night in Feb 2024
Response from Ben on 27 Feb 2024
Thank you for your response. Your comments are very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Oleksandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ben on 27 Feb 2024
Thank you, We hope to prove that your next stay be an even more enjoyable one.

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, amenities
I was really disappointed in the cleanliness I had to clean the toilet seat and the remote control OMGoodness we won't stay there again I guess the price dictates the quality.
Stayed 1 night in Feb 2024
Response from Ben on 27 Feb 2024
Thank you for your response. your feedback is very important to us. We will be reviewing your concerns, to make your next stay an enjoyable one.

8/10 Good

Cory

Stayed 1 night in Feb 2024
Response from Ben on 24 Mar 2024
Thank you for your response

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor check in. Very long wait. Blamed on “new system “. Keyed room doors didn’t work. Had to be unlocked by the single front desk person who is already overloaded with a computer system that isn’t working. Hotel built in front of huge shopping complex parking area.
Stayed 1 night in Feb 2024
Response from Ben on 22 Feb 2024
Hello Robert,Thank you for your review. Your feedback is important to us. We are happy to say that our system is now restored. We hope to have another opportunity to provide you with an excellent stay.