Iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Premier Suites - Reno - Sparks

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 236 reviews" "
Rating 8 - Good. 37 out of 236 reviews" "
Rating 6 - Okay. 19 out of 236 reviews" "
Rating 4 - Poor. 5 out of 236 reviews" "
Rating 2 - Terrible. 13 out of 236 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
No washcloths
Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Elaine, Thank you for recognizing the cleanliness of our hotel at Extended Stay America. Maintaining a clean environment is our top priority, and we are glad you appreciated it. Your satisfaction is important to us, and we look forward to providing you with another excellent experience.Sincerely,Hotel Management

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The park/ small lake very nearby was so lovely. Great price, very convenient location. Enjoyed the room.
Stayed 1 night in May 2024

10/10 Excellent

Natalie, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room. Clean and attractive.
Stayed 1 night in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with comfortable beds. Friendly front desk.
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Joe, Thank you for your positive feedback about your stay at Extended Stay America. We are thrilled that you enjoyed a quiet environment with comfortable beds and found our front desk staff friendly. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff. Felt like you were at home. Good value without being a dive. Better than some more "elite" hotels. Would stay again.
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Dear Julie, We are delighted you had a positive experience at Extended Stay America! We strive to provide a clean environment and friendly staff. It is wonderful knowing you felt at home during your stay and found value in our accommodations. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large snd clean.
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Dear Susan, We are delighted you found your room at Extended Stay America spacious and clean! Providing comfortable and tidy accommodations is our priority, and we are thrilled that you enjoyed your stay with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back soon for another wonderful experience!Sincerely,Hotel Management

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and centrally located property.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Oscar

Stayed 5 nights in May 2024

10/10 Excellent

Sabino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, staff was super nice!
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Sabino, Thank you for taking the time to review your stay with us. We're delighted that you felt safe during your stay and that our staff made such a positive impression on you. Ensuring the comfort and well-being of our guests is of utmost importance to us, and we're glad to know that our team's kindness contributed to your experience. Thank you for your kind words, and we can't wait to welcome you back to Extended Stay America again.Sincerely,Hotel Management

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for travelers, good value and no unnecessary frills.
Stayed 2 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Paul, Thank you for taking the time to review your recent experience at Extended Stay America. We're delighted that you found our hotel to be an excellent place for travelers, offering good value for money. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad we could make that happen for you. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

8/10 Good

Victoria

Stayed 1 night in Mar 2024

10/10 Excellent

Lakulesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice!
Stayed 1 night in May 2024

6/10 Okay

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property, nice cozy area. Some homeless in the area but did not seem aggressive and stayed to themselves.
Stayed 2 nights in May 2024
Response from Hotel Management on 6 May 2024
Dear Alexis, Thank you for reviewing our hotel. We are happy your overall experience was pleasant. While we strive to maintain a safe environment, we understand your concern. Your feedback is appreciated, and we'll continue to work to ensure all our guests feel comfortable during their stay. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angela was very friendly while checking us in. Room was clean and comfortable.
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
Dear Sarah, Thank you for choosing Extended Stay America! We're delighted Angela made your check-in smooth and that you found your room comfortable and clean. Feedback such as yours inspires and motivates our team to continue delivering exceptional service, and we hope you will choose us every time your travels bring you to the city. Sincerely,Hotel Management

8/10 Good

shauna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a new, nice and clean hotel. Great location. Cheaper than any hotel in the area. My only gripe is when I went to check in, I waited several minutes for the front desk person to come. I said “hello” thinking someone might be in back office, I knocked on desk (no bell) She came in from outside. No apology for me waiting. Then right when she got my name for check-in, she got a phone call and was on the phone the whole time during the check in process. I’m pretty patient and forgiving but she had no apologies so I was bothered by this. It was unprofessional.
Stayed 1 night in May 2024

10/10 Excellent

kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean place However the breakfast could have more choices- (hot food) and drinks for people who don't drink coffee. Enjoyed the stay and price! I will return
Stayed 1 night in May 2024

2/10 Terrible

Amy

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
They were unable to check us in when we arrived at 12:30 am… gave the reason of their nightly computer audit. Was told 15-20 minutes… after waiting beyond the window of time I decided to get a room at another property even though I had fully paid to stay here. I have stayed at many different hotels and have never had to wait for an internal computer audit, let alone over 30 minutes to check in for a room already paid for. I will not be selecting any of the extended stay properties in the future
Stayed 1 night in May 2024
Response from Hotel Management on 5 May 2024
Dear Amy, We sincerely apologize for the inconvenience you experienced during your recent check-in at our hotel. Your frustration is understandable, and we regret that we were unable to provide a seamless arrival experience. Our team is committed to ensuring efficient check-in processes, and we apologize for falling short on this occasion. Your feedback is invaluable, and we will review your concerns to prevent similar issues in the future. We understand your decision, but we hope you reconsider and give us another opportunity to exceed your expectations. Your comfort and satisfaction are important to us, and we would welcome the chance to provide you with a better experience during your next visit. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Great room layout and quite large. Full size fridge and all items needed in the room were available on requesy like plates, cutlery, toaster etc. Nice walking options around the lake to a very large shopping mall. Easy walk to fast food options adjacent. Staff were great. Rebecca the GM was fantastic to deal with and helped us out with a minor but frustrating account error that occured during check in. Overall loved our stay here, and it was made all the more pleasant by our interactions with Rebecca.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 5 May 2024
Dear Amanda, We are thrilled to hear about your positive experience at our hotel! It is wonderful to know that you enjoyed the spacious room layout, convenient amenities, and our beautiful surroundings. Providing exceptional service is our priority, and we are delighted that Rebecca and our staff were able to assist you during your stay. Your kind words are truly appreciated, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Thank you for choosing to stay with us!Sincerely,Hotel Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay. You need more food on the breakfast
Stayed 1 night in May 2024

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Mike, Thank you for being our guest and your wonderful feedback! We are glad you like the cleanliness of our hotel and enjoyed your stay. Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

6/10 Okay

Carol

Travelled with family, Travelled with pets
It was noisy and not very dog friendly. Didn't feel safe.
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Carol, We are genuinely sorry to hear about your less-than-ideal experience during your stay. Your comfort and safety are paramount to us, and it's disheartening to learn that we fell short in providing a peaceful and secure environment, especially for you and your furry companion. Please accept our sincere apologies for any inconvenience caused by the noise disturbance and the lack of a dog-friendly atmosphere. We take your feedback seriously and will address these issues to ensure a more enjoyable experience for all our guests, including those with pets. Your feedback is invaluable, and we hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

2/10 Terrible

Johnny

Stayed 1 night in Apr 2024

10/10 Excellent

Dan, Redding

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live our stay here. New and clean place. Don't count on breakfast too much. Anything else was great
Stayed 1 night in Apr 2024

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly and the hotel and room was very clean. However, the property grounds is not very inviting. Felt like staying in a dorm setting.
Stayed 1 night in Apr 2024
Response from Hotel Management on 14 May 2024
Dear Darren, We appreciate your kind words regarding our friendly staff and the cleanliness of our hotel and rooms. Your feedback about the property grounds is valuable, and we apologize if they did not meet your expectations. We continuously strive to enhance our guests' experiences and will certainly consider your comments for future improvements. We aim to provide a comfortable and welcoming environment for all our guests, and we regret if we fell short of this during your stay. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel management

2/10 Terrible

Sherilyn, Seaside

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no housekeeping unless you stay 7 days, floors get dirty faster, you need to ask for fresh towels and toilet tissue. i will never stay here again.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Sherilyn, We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration with our housekeeping policy and the inconvenience of having to request fresh towels and toilet tissue. We do provide housekeeping service only once a week to respect the privacy of our guests. However, please know that upon request, housekeeping services are always available for a nominal fee. Rest assured, we will review these concerns with our team to explore better solutions. We value your patronage and hope you will consider giving us another chance to provide you with a more satisfactory experience. Sincerely,Hotel Management

10/10 Excellent

Jana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
First hotel we've stayed at that didnt have a blow-dryer and I have gotten in the habit of not packing one. Also breakfast was sparse. No fresh fruit or healthy options. But we will be back.
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Jana, We are glad you chose Extended Stay America for your stay! We appreciate your feedback regarding the amenities and breakfast options. Rest assured, we'll consider your suggestions for improvement. We look forward to welcoming you back soon for another enjoyable stay!Sincerely,Hotel Management

10/10 Excellent

Reinaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
new property, the staff is very treatable and very efficient
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it didn't have any wall-to-wall carpeting (I wish more hotels did this). Had a small cooktop and full refrigerator that was great for a quick meal. Called downstairs for a set of dishes and utensils and to our surprise the set was ceramic, not plastic, and spotless. Everything was very clean and the bed was comfortable. The only thing needed was an additional blackout curtain or valance at the top of the shade where the morning sun streamed in and woke us up. Otherwise, perfect! There's even a great little park across the street to take an evening stroll.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to asking for hairdryer
Stayed 1 night in Apr 2024
Response from Hotel Management on 25 Apr 2024
Dear Jessy, We are delighted you enjoyed your stay at Extended Stay America! We apologize for the inconvenience regarding the hairdryer. Your feedback is valuable, and we will ensure better communication about amenities in the future. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is they say complimentary breakfast and it's muffins, coffee (in the lounge in the morning not in room) and yogurt. Not really a breakfast. Love the location and the rooms are perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention. everything is very clean.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Reinaldo, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are thrilled you enjoyed your stay and that the cleanliness of our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

10/10 Excellent

Hrishikesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Laurie

Travelled with partner
Liked: Staff & service, property conditions & facilities
No blow dryer
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Laurie, Thank you for your feedback. We apologize for any inconvenience regarding the blow dryer. Your comfort is important, and we will consider your suggestion as we strive to improve our amenities. If there is anything else we can do to enhance your stay at Extended Stay America, please let us know. We appreciate your patronage.Sincerely,Hotel Management

8/10 Good

Maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room & staff
Stayed 1 night in Dec 2023

8/10 Good

marcie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly but, like many reviews already said, the breakfast was not really a breakfast. I would stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Marcie, We are delighted to hear you found the room clean and our staff friendly during your stay at Extended Stay America! Your satisfaction is our priority. Thank you for your feedback regarding breakfast. We appreciate your understanding and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and smiling staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Tonopah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Fast check in an out.
Stayed 1 night in Apr 2024

10/10 Excellent

Braulio

Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.!!!
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Lori, We are delighted to hear that you found the staff at Extended Stay America to be very friendly! Providing excellent service is our top priority, and we are thrilled that our team exceeded your expectations. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel Management

10/10 Excellent

Rosa, Orangevale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, management was very nice and helpful. I liked that it had the amenities I needed microwave, stove, refrigerator. Next time I’m back in town I would definitely be coming back.
Stayed 1 night in Apr 2024

10/10 Excellent

Alvin Jang, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained property. Well priced
Stayed 1 night in Mar 2024
Response from Hotel Management on 6 Apr 2024
Dear Suzanne, We are delighted you found Extended Stay America's property clean, well-maintained, and reasonably priced. Our competitive pricing reflects our commitment to offering value without compromising on quality. Your satisfaction is our top priority, and we aim to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 Excellent

Keith

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, new
Stayed 2 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Keith, We are thrilled to hear you found Extended Stay America to be nice, clean, and new! Providing a comfortable and refreshed environment for our guests is our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay soon.Sincerely,Hotel Management