I can always tell a good fictional narrative by the timelines that don't match up. 1. You showed up at 10:30am (check in is at 3pm) to a full house & demanded your room early. Check out wasn't until 11am & I explained that the guest in this room wasn't even out yet & that it needed to be turned over. You had a friend already here & said you'd wait in their room. No problem. You knocked on my door at 11am asking when you could get into your room. I told you to give me a moment to take you to the office as the door you were basically trying to push your way into was to my personal home. I had to contort my body to get out of my home because you were firmly perched right on the threshold. I explained to you that the Housekeeper had a full set of rooms to turn over in a limited amount of time & there was a staggered system & order to it which is why check in is at 3. You kept stating "Well we are here now so what are you going to do about it"? You wanted my Housekeeper to abandon all the other rooms & attend to yours exclusively so you could have an early check in making the other rooms late. We did in fact get you in early but you ranted about how we made you wait. Via our security camera system I saw smoking inside of our 112 year old building. Days later for check out you once again came to my personal door instead of calling, texting or coming to the office- stood in the doorway as though trying to push your way in to tell me you needed late check out & the next person "could just wait like you made us do". I informed you that was not a possibility. You then stated that you needed to pay. I already had your info & said it wasn't necessary & you launched into a rant telling me off. I received taunting texts from you for days afterwards saying "Thanks for the free room then- I guess you don't want to get paid" You broke multiple policies, were threatening & entitled in your behavior & came on here to leave a dishonest review. I have the camera footage & text history.

This is probably the best review I have ever read. It's the epitome of reviews as it doesn't focus too much on 1 thing. It gives a well rounded review of the full experience staying in a Historic District at our Historic Hotel. We thank you so much for such a thorough depiction of the whole vibe!

Allow me to also give an honest description of our encounter with this guest. She reached out to Expedia (not us) to complain about issues such as the noise from the train, A blind that broke, Homeless people & the smell of smoke. Once I logged in during the day, I saw her "real-time" negative review. I called her right away & asked why she didn't let me know she was having issues directly. She said it was late & I didn't want to bother you. We would much rather be bothered than to have you stewing over something we don't even know about until you leave a bad review. She told the Housekeeper the pillows were too big & to find her some small pillows. Our pillows are the same size- I order them. I told my staff to fluff them up to an almost round shape so they would look smaller. She was happy with her smaller pillows but also wouldn't give up the pillows that were deemed too big by her. She complained about a blind that came loose & claimed people could see into the room which is an impossibility because this window faces trees & an empty office & is on the 2nd floor. She complained about the sound of a train & says I purposely omitted that information but she made the reservation with Expedia, not me. She went on & on about a Homeless person near her room & I indicated this may have been the source of the smoke she smelled. I apologized several times for not being in control of the train schedule & the Homeless people but that I could call the police. She repeated told me she felt incredibly unsafe (honestly, this is a nice neighborhood & there is no problem-free city in the US) so I asked her if she would feel safer somewhere else. She started yelling & talking over me saying that she was being punished for her honesty & demanding to know my name. I did say my name when she was yelling "what are you afraid of? Give me your name now!" so it stands to reason she did not hear it. Once she started talking about legal implications I told her that we were not a good fit for her & that even though she couldn't get her items until the evening meaning I could not turn the room over & book it, I would not charge her for the 2nd evening. There are some people where you just cannot win.