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Reviews of Motel 6 Richmond, VA - Midlothian Turnpike

2 out of 5
Motel 6 Richmond, VA - Midlothian Turnpike
100 Greshamwood Place, Richmond, VA

Reviews

6.6
Rating 10 - Excellent. 132 out of 479 reviews" "
Rating 8 - Good. 104 out of 479 reviews" "
Rating 6 - Okay. 91 out of 479 reviews" "
Rating 4 - Poor. 42 out of 479 reviews" "
Rating 2 - Terrible. 110 out of 479 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Richard, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Griffey

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was low key dirty. Unsafe fire hazards like no plate covers on outlets behind tv and the cable box had no surface to rest on so was just hanging. The nightstand was hanging halfway out of the wall.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Griffey,We appreciate your feedback and apologize for any inconvenience you may have experienced. Your comments will be shared with our team for further review and improvements to ensure a better stay for future guests.

2/10 Terrible

DeZerai

Business traveller
Disliked: Cleanliness, staff & service
Disgusting hotel. Room wasn’t cleaned properly. I don’t care what the other reviews say DO NOT STAY HERE.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello DeZerai,We're sorry to hear about your experience and appreciate your feedback. Guest satisfaction is important to us. Should you wish to discuss this matter further, please reach out to our management team directly.

10/10 Excellent

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace and quiet and peaceful.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Christopher,We're delighted to hear you found our hotel peaceful and quiet during your stay. Your comfort and relaxation are our top priorities. Should you ever find yourself in need of a serene getaway in the future, we would be honored to welcome you back. Thank you for sharing your experience with us.

8/10 Good

Ebone

Travelled with group
Liked: Staff & service
It was nice towels could have been a bit more cleaner it was hair everywhere and it smelled like urine or something wet in the room but over a slept peacefully
Stayed 1 night in Apr 2024
Response from Matthew on 29 Apr 2024
"Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a peaceful night's sleep during your stay at Motel 6. We apologize for any inconvenience caused by the cleanliness issues you encountered with the towels. Rest assured, we'll address these concerns promptly to ensure a more enjoyable experience for our future guests. We appreciate your patronage and hope to welcome you back for an even better stay in the future."

2/10 Terrible

Shivonne

Disliked: Cleanliness
Cc
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Shivonne,We appreciate your feedback and are sorry to hear about your experience. If you could kindly reach out to our management team, they would be happy to address any concerns you may have. Thank you for bringing this to our attention.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's definitely a great stay 👍
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Carl,We are delighted to hear that you had a great stay with us! Our team works hard to provide a wonderful experience for all our guests. If you have any suggestions for improvement, we appreciate your feedback to enhance future visits.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Julio,We are thrilled to hear that you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Sharlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. And front desk was awesome
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Sharlena,Thank you for sharing your positive experience regarding the cleanliness and our front desk team. We strive to provide exceptional service, and we hope to welcome you back soon.

4/10 Poor

Teresa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Easy access. Didn't like the water smelled like sewer. We were uncomfortable eve brushing our teeth in it. 2 bars of soap no shampoo or conditioner.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Teresa,We appreciate your feedback regarding easy access to our hotel. We regret to hear about your experience with the water quality and amenities provided. Your input is valuable for us to improve our services in the future.

8/10 Good

Brian

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Brian,We're thrilled to hear you had a pleasant stay with us! Our team hopes to welcome you back soon for another enjoyable experience.

6/10 Okay

Brian

Business traveller
Disliked: Staff & service, amenities
Noise from the bar in front. Telephone did not work in my room towels did not look clean and do not offer wake up calls.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Brian, We apologize for any inconvenience you experienced during your stay. We understand that noise from the bar can be disruptive and we will address this concern with our management team. We're sorry to hear about the issue with the telephone and towels; we encourage guests to inform our front desk about any maintenance or cleanliness issues so that we can rectify them immediately. Please feel free to contact our management team directly to discuss further.

6/10 Okay

Josh

For what it is it’s decent enough for a night or two, wouldn’t recommend only because there’s a bar across the parking lot that blasts music until 2 am which sounds like the music is in your room
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Josh, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the noise from the neighboring bar. Our team strives to provide a comfortable environment, and we regret that this issue affected your stay. We appreciate your understanding of the external factors beyond our control.

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello David, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us.

2/10 Terrible

Meghan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was super kind and accommodating but the area is very questionable and the bar in front of it was blaring music until 2am. Exceptionally loud and I got 3 hours of sleep because of it
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Meghan, Thank you for sharing your experience with us. We appreciate your kind words about our staff. We understand that the noise from the nearby bar affected your sleep. We apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more peaceful stay.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Steven,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

8/10 Good

Geonna

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Geonna,We're glad to hear that you had a positive experience during your stay with us. Should you have any further feedback or comments, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

6/10 Okay

Cyndi

Travelled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Cyndi,Thank you for choosing our hotel for your recent stay. We value all guest experiences and would appreciate any specific feedback you can provide. Please reach out to us directly so we can address any concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Kathleen

Bed is very uncomfortable and the tv doesnt work. Thats all I wanted, was a place to sleep for the weekend, and a tv to watch. Thank goodness I have a laptop and Aleve for my back.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Kathleen, Thank you for staying with us and sharing your feedback. We're sorry to hear that the bed didn't meet your expectations and that you experienced issues with the TV. We appreciate your resourcefulness in using your laptop and Aleve for comfort. We value your input and will share it with our team for review.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No shampoo or conditioner. Just a bar of soap. Didnt see any vending machines or place on the property to buy drinks and snacks.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Mark,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the absence of shampoo and conditioner in your room. Your comments have been duly noted for future improvement opportunities. Furthermore, please note that we do not have vending machines on the property; however, our front desk is available 24/7 and our team is always happy to assist with any requests you may have.

10/10 Excellent

Donte

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Donte,We appreciate you taking the time to rate our hotel. We are delighted that you had an excellent experience with us! If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

HANNAH

Stayed 2 nights in Nov 2023
Response from Manager on 12 Dec 2023
Hello HANNAH,We are delighted to hear that you had a wonderful stay at our hotel! It was our pleasure to provide you with a great experience, and we appreciate you choosing to stay with us. If you have any additional comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Drucilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Drucilla,Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a pleasant experience. If there is anything we can do to improve, please don't hesitate to reach out to us directly. We value your feedback and would love to hear from you.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and polite employees...Comfortable room...will be back to stay in 3 weeks for another soccer weekend...Great job!!
Stayed 3 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Steven,Thank you for sharing your positive experience with us! We're thrilled to hear that our accommodating and polite employees made your stay enjoyable. We're glad you found your room comfortable as well. We look forward to welcoming you back in three weeks for another soccer weekend. See you then!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Kyle,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

2/10 Terrible

Kelley

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The AC cover fell off. Bathroom was very small. Bed was comfy.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Kelley,Thank you for your feedback regarding the AC cover and the size of the bathroom. We're glad to hear that you found the bed comfortable during your stay. We appreciate your input as it helps us to continually improve our services.

10/10 Excellent

Lissette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello Lissette,Thank you for taking the time to share your feedback. We are thrilled to hear that you had such an exceptional experience during your stay with us. We strive to provide the best possible service and amenities for our guests, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Sarah

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Sarah,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Lindsey

Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello Lindsey,Thank you for taking the time to leave us your rating. We appreciate your positive rating and are glad that you had a satisfactory experience during your stay. Should you have any further concerns or suggestions, please do not hesitate to reach out to our management team directly. We look forward to welcoming you back in the future for an even better stay.

4/10 Poor

Ravi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area within the bathroom was not clean properly
Stayed 3 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Ravi,We apologize for the oversight. Our housekeeping team will be notified to ensure thorough cleanliness in the future. Thank you for bringing this to our attention.

10/10 Excellent

Jose

Stayed 4 nights in Oct 2023
Response from Manager on 17 Nov 2023
Hello Jose,Thank you for sharing your positive experience with us! We are delighted that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we appreciate your kind words. We hope to have the pleasure of welcoming you back in the future to create more memorable moments.

8/10 Good

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Beth,Thank you for the positive rating! We are delighted to hear that you had a fantastic experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Timmy

Stayed 2 nights in Oct 2023
Response from Manager on 14 Nov 2023
Hello Timmy,Thank you for rating our hotel with a perfect score! We truly appreciate your rating and are thrilled to hear that you had a fantastic experience during your stay with us. We strive to provide excellent service and create memorable moments for our guests. Please feel free to reach out to us if you have any further comments or if there is anything else we can assist you with.

2/10 Terrible

Theresa

Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Theresa,Thank you for sharing your feedback about your recent stay. We appreciate your honesty and apologize for any inconveniences you may have encountered. We strive to provide a comfortable and enjoyable stay for all our guests. Please feel free to contact our management team to discuss your concerns further.

10/10 Excellent

HANNAH

Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello HANNAH,Thank you for taking the time to share your positive experience! We are thrilled to hear that you had a great stay at our hotel. Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back again in the future for another wonderful stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello Jose,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 4 Oct 2023
Hello Krystal,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I look the location of the hotel
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Theresa,Thank you for your review and comments regarding our location. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

William and Nancy

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower mat is too short,my wife slipped off of it and fell in the shower. The staff at the front desk did ask to make sure she is alright, yet the size of the shower mat at that site is not negotiable. The security deposit has not been returned to my credit card so far on 9/23/23 I am still checking daily for the adjustment. We moved on to the rest of our trip.
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello William and Nancy,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and also our front desk. We appreciate you taking the time to share your experience.

2/10 Terrible

Donte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Donte,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Abel,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Ttt
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Richard,We can't thank you enough for sharing your feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Carson,We appreciate that you've taken the time to share with us regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a drug hotel. Crack heads everywhere. The bed was horrible the floor was coming up and a tripping Hazzard. The bath tub was built up to high almost fell getting in and out. I will never stay here again and would not recommend it to my worst enemy. The police should go there several times a day and they could arrest a lot of people. This hotel should be shut down. It was a waste of money.
Stayed 4 nights in Aug 2023
Response from Manager on 27 Aug 2023
Hello Jason,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Richard,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Lavado

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ppl
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Hello Lavado,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

daniel

Disliked: Amenities
Not allot of food around and no breakfast there
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Hello daniel, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome
Stayed 1 night in Aug 2023
Response from Manager on 11 Aug 2023
Hi Felicia,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on 5 Aug 2023
Hello Peggy,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Patrice, Baldwinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the style of the rooms now. My room had flooring, not carpet. Everything was clean. The bed was comfortable and the pillows were plump. The water was hot for showers, too. There is a Mexican restaurant next door that turns into a lounge on Friday and Saturday nights. The bass kept me up a little, but I settled in after awhile. Maybe ask for a room not facing that side.
Stayed 2 nights in Jul 2023
Response from MATT PATEL on 1 Aug 2023
THANK U VERY MUCH