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Reviews of The Berkeley Hotel

4 out of 5
The Berkeley Hotel
1200 E Cary St, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 827 out of 1421 reviews" "
Rating 8 - Good. 357 out of 1421 reviews" "
Rating 6 - Okay. 133 out of 1421 reviews" "
Rating 4 - Poor. 64 out of 1421 reviews" "
Rating 2 - Terrible. 40 out of 1421 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Carolina

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Hotel Management on 22 May 2024
Thank you for your review, Carolina! I would like to hear more about your experience with us. If you could reach out to us, that would be greatly appreciated.

4/10 Poor

Ralphann

Travelled with partner
Disliked: Amenities
My husband and I come into town every year about the same time but each year we are less and less impressed with this hotel. It’s very average quality, the staff is average, amenities are below average. This was probably our last year staying
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 May 2024
Thank you for your review, Ralphann. First, I want to apologize for the issues you experienced during your stay with us. I am happy to report all room issues are being addressed in our upcoming renovations! I hope you will give us another chance in the near future to make the Berkeley your favorite in the area!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel! On the cutest street and lots to do around. Staff was very friendly. Would stay again!
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Thank you for your 5 out of 5 rating, Brooke! We are very happy to hear you enjoyed your stay with us, the cobblestone street is one of my favorites about our location! I appreciate the kind words regarding our staff! We hope to host you again in the near future!!

10/10 Excellent

Steffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Berkeley Hotel - it's in a great spot (dining options all around), close to venues, super friendly staff, clean and updated rooms. The onsite restaurant was really good too! Will definitely stay again when we're in town. A Thank you to Starlett and staff! :)
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you for your kind review, Steffany! We are very pleased to hear you enjoyed your stay with us. I appreciate the kind words regarding our staff, they are the best! Again, thank you for your review and we hope to host you soon if your travel brings you back to the Richmond area!

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 17 May 2024
Thank you for your review!

8/10 Good

Raul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and bed are really great.
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Thank you for your review, Raul! We hope to host you again in the near future!

6/10 Okay

Lesley, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is being rehabbed so there are a few glitches but it will be more than amazing when completed
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Thank you for your review, Lesley! We are currently undergoing renovations; we cannot wait until it has been completed and you can enjoy it! The Berkeley team hopes to host you again in the near future!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Really really nice people. Delicious breakfast.
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thank you for your review, Kristin! We are very happy you enjoyed your stay with us and hope to host you again when you travel brings you back to the Richmond area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thank you for your review, James! I am very pleased to hear you enjoyed your stay with us and we hope to host you again in the near future!

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Very much in need of updating. Restaurant was not good. Friendly staff and like that valet parking was offered. Very walkable. For $200/night would stay somewhere else that is more updated next time.
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 May 2024
Thank you for your review, Teresa! We apologize for any issues you experienced during your stay with us. I will send your review over to the restaurant owner so they are aware of the issues you experienced. We are happy to report all room issues are being addressed in our upcoming renovations. I hope you will give us another chance in the near future!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was above and beyond. The room was slightly dated but very comfortable and all we needed for one night. The cleanliness of the bathroom was about a 8/10, found some hair here and there but that’s fine. Great place overall!
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thank you for your review, Elizabeth! I am very happy to hear that you enjoyed your stay with us! We are happy to report all rooms are being updated in our upcoming renovations. We hope you will stay with us in the future!

2/10 Terrible

Mary, Palmetto

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 10 May 2024
Thank you for your review, Mary. I would love to hear more about your experience. If you could reach out to me so I can hear more about your stay that would be great. I do apologize for your stay with us only being 1 star.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In desparate need of updates. From horrible old shower head to broken toilet seat and just really old furniture to the cranky person that checked us in.
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Thank you for your review, Michael. First, I would like to apologize for the issues you experienced during the check-in process as that is not the norm for us and will be speaking with our staff members. We are however happy to report all room issues will be addressed in our upcoming renovations! I hope you will give us another chance to redeem ourselves. If so, please reach out to me directly and I will ensure you receive the full Berkeley experience.

10/10 Excellent

Luceli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hotel is very clean. Room is clean, smell clean. Good size. Great customer service
Stayed 1 night in May 2024
Response from Hotel Management on 9 May 2024
Thank you for your review, Luceli! I am very pleased to hear you enjoyed your stay with us and hope to host you again in the near future!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience! Hands down the nicest hotel and room I’ve stayed in. Front desk was very friendly, polite and a joy to speak with. The room was impeccable and newly renovated. We loved everything about it! Alfreda was a joy to work with and Valet was great too. The beds are extremely comfortable and so are the sheets, pillows, comforter and the robes! The bathroom and stand-in shower was perfect and exactly what we needed. 10/10 highly recommend! Will certainly be returning!
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Thank you for your amazing review, Kenneth! I am very pleased to hear you enjoyed your stay with us. I am also happy to hear you got to experience one of our new rooms. We hope to become your go-to hotel when you are in the Richmond area!

8/10 Good

Jan-Bas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place downtown straight across from The Tobacco Company. Staff was great.
Stayed 1 night in May 2024
Response from Hotel Management on 6 May 2024
Thank you for your kind review, Jan-Bas! We appreciate the nice words regarding our staff.

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
The area was quite nice. There was a water glass on a table by the elevator that was there for at least two days. Poor service in the restaurant, I would not recommend it to anyone.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Thank you for your review, Linda! We do apologize for the inconsistency's during your stay with us as that is not the norm. I will send the restaurant owner the information regarding the restaurant as that is separate from the hotel. Again, we do truly apologize and hope you will give us another chance in the future!

10/10 Excellent

Duane

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on 6 May 2024
Thank you for your review, Duane!

8/10 Good

Laurence, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 6 May 2024
Thank you for your review!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good !
Stayed 1 night in Apr 2024
Response from Hotel Management on 6 May 2024
Thank you for your review, Robert!

10/10 Excellent

Natalie

Business traveller
Great stay!
Stayed 3 nights in Apr 2024
Response from Hotel Management on 3 May 2024
Thank you for your review, Natalie! I am very happy to hear that you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean and we'll appointed
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Thank you for your review, Mitchell! We are very pleased to hear you enjoyed your stay with us. We hope to become your go-to hotel when you are visiting the Richmond area!

10/10 Excellent

Lance

Liked: Property conditions & facilities
Well kept building and Noah, although not a need for me, he behaved in the most professional and respectful manner.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for your review, Lance! We appreciate the kind words regarding our hotel and Noah, he is truly an asset to our team! We hope to host you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, James!

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Stacy! We appreciate the kind words and hope to host you again soon!

6/10 Okay

Cherina

Liked: Staff & service
Beautiful old property. Front staff friendly and helpful. Bed was OK. Clean. Area like any downtown area but didn’t go far.
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Cherina! I am pleased to hear that you enjoyed your stay and am happy to report all mattresses are being replaced in our upcoming renovation!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient and had easy access to local places of interest.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Jeremy! We hope to host you again soon!

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With its intimate lobby and old-world vibe, the hotel offers a pleasant contrast to the very corporate Omni across the way. Staff were courteous and helpful. The room was comfortable: nice quality bed linens, similar, oversized towels, a good-sized bathroom, and a shower with plenty of water. Spotlessly clean and quiet. The only real drawback is parking, which is limited to valet. We used a parking garage nearby. Will be back, and will try the restaurant next time!
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your review, Elizabeth! We are very pleased to hear you enjoyed your stay with us and we hope to host you again in the future!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in historic Shockoe Slip across from the Tobacco Company. Very walkable, city seems clean, but as most cities recovering from the effects of the pandemic. Richmond's style still shines through!
Stayed 3 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for your review, Linda! We LOVE our location and are happy you enjoyed it as well. We hope to host you again soon!

6/10 Okay

Sarah

Stayed 1 night in Apr 2024
Response from Hotel Management on 16 May 2024
Thank you for your review, Sarah! I would love to hear more about your experience with us.

10/10 Excellent

Rebecca

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is lovely and the attached restaurant's food is delicious and the staff is incredibly friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for your review, Rebecca! We are very pleased to hear that you enjoyed your stay with us! I hope we are your go-to hotel when visiting the Richmond area!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olde Towne Richmond. Charming people and location.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you for your review, James! We hope to host you again in the near future!

10/10 Excellent

Nicole

Stayed 1 night in Apr 2024
Response from Hotel Management on 13 May 2024
Thank you for your review, Nicole! We hope to host you again in the near future!

8/10 Good

CHARITY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and well-kept. The staff was friendly and professional.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your review, Charity! We are very pleased you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Jan L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in downtown Richmond. It's close to the Capitol, shops, and restaurants. Classic decor and stylish rooms. Customer service was fantastic!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your review, Jan! We are very happy to hear that you enjoyed your stay with us and hope to host you again in the near future!

6/10 Okay

CHRISTINE, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for 4 nights. It was walkable to several different eating establishments with a restaurant that was there at the hotel, but wasn’t owned by the hotel. The beds were comfortable, room was clean. Nothing was outstanding. It adequately met our needs for our vacation.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
Thank you for your review, Christine! We are happy you enjoyed your stay with us! We are about to under-go a full renovation and we hope you will come back to enjoy it!

8/10 Good

Marina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you for your review!

2/10 Terrible

Elijah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for your review

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the hotels proximity to the night life.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your review! We love our area! Can't wait to host you again soon!

10/10 Excellent

John

Travelled with partner
Excellent location…close to great restaurants within walking distance. Rooms are comfortable with all amenities close by.
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thank you for your review!

10/10 Excellent

Stephen

Travelled with pets
Comfortable room. Was just in town one night to see a show. Thanks!
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thank you for your review, Stephen! We hope to host you again in the near future!

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Berkeley Hotel is a beautiful Boutique hotel. The staff has superb from Front Desk to the new Restaurant. The Front Desk help us with our reservation that Expedia wouldn’t do. They made our check in easy and simple. They were at a full house capacity. I have worked in a hotel for 20 yrs. and they made each guest feel comfortable like we were their neighbors. Valet agents were helpful with directions, help with 3 women’s cart of luggage up to our room (a lot), they were always smiling! The new Restaurant in the hotel, that open up 5 weeks before our check-in was the best food I have ever eaten!
Stayed 3 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Rose! I am pleased to hear that you enjoyed your stay with us and the new restaurant! We hope to become your go-to hotel when you travel to the Richmond area!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the text check-ins! We were able to ask questions and get our car right away, all with a simple text! Everyone seemed so personable and nice! Loved our room too!
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Julia! We love being able to connect with our guests in a new way that makes it easier on our guests! I am so happy you loved your room and we hope to become your go-to hotel when in the Richmond area!

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were as friendly and helpful as you can get. Arrived late and starving, but they opened the kitchen and fed us! I had left my phone charger somewhere and they gave me one! Chris, bartender and server extraordinaire recommended some tasty choices that arrived promptly and at a reasonable price. Our room was spacious, quiet.and affordable. Safe, walkable area. If you are currently staying somewhere else, do try out the restaurant.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Samuel! I am very pleased you enjoyed your stay and the staff! We hope to host you again soon!

10/10 Excellent

Elvernette

Travelled with family, Travelled with pets
Liked: Amenities
Clean and close to everything
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review! We hope to host you again soon!

6/10 Okay

Daniel

Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mini-fridge would have been nice, but other than that it is a very nice hotel and nice rooms for the price!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your review, Matthew! We do have mini fridges that can be requested and all rooms will have mini fridges and microwaves after our upcoming renovations! I am glad you enjoyed your stay and hope to host you again soon.

8/10 Good

Andrew, Alexandria

Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Apr 2024
Thank you for your review, Andrew!

8/10 Good

Austin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Valet was excellent, we did however find a huge wad of hair in our bed as we lifted up the sheets to go to bed after a long day, breakfast was also not available on the one day we were staying, which was disappointing.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thank you for your review, Austin! I do sincerely apologize for the inconvenience you experienced during your stay with us. I will be alerting the housekeeping staff of this issue and the restaurant owner. I do hope you will give us another chance and stay with us again!

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very Accommodating and helpful. They were very informative about the area and sites to check out. We will diffenently be back. Thanks for everything.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for your kind review, Jerome! We hope to host you soon!