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Reviews of The Jefferson Hotel

5 out of 5
The Jefferson Hotel
101 West Franklin Street, Richmond, VA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 904 out of 1000 reviews" "
Rating 8 - Good. 66 out of 1000 reviews" "
Rating 6 - Okay. 18 out of 1000 reviews" "
Rating 4 - Poor. 5 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jefferson is ideal - quiet, comfortable, and well located. The staff is friendly and helpful, and the food was delicious.
Stayed 1 night in May 2024
Response from Kyle Gorence - Front Office Manager on 21 May 2024
Thank you for the review! We are glad to hear you enjoyed your stay as well as our food.

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel! Well worth the value!!!
Stayed 1 night in May 2024
Response from Kyle Gorence - Front Office Manager on 21 May 2024
Thank you for joining us!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, recently updated. A great hotel
Stayed 1 night in May 2024
Response from Kyle Gorence - Front Office Manager on 21 May 2024
Thank you for staying with us!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel recently renovated and full of history but all of the modern conveniences and luxuries!
Stayed 1 night in May 2024
Response from Kyle Gorence - Front Office Manager on 21 May 2024
We are glad you enjoyed our updated amenities while staying here!

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities
A true grande dame hotel. Architecturally important. Large rooms. Old world atmosphere. Housekeeping excellent. Staff attentive. Room service breakfast on time and superb. The exterior window caulking is falling off. The rooms could use a refresh. The hotel needs some TLC. All in all a delightful experience.
Stayed 1 night in May 2024
Response from Kyle Gorence - Front Office Manager on 21 May 2024
Thank you for the constructive feedback. This has been shared with our team. We are glad you enjoyed your visit and hope to welcome you back in the future.

10/10 Excellent

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the prime example of a grand hotel, Richmond style. The service is what you would expect from a five star hotel: impeccable. We especially appreciated the concierge, who took care of us when we had forgotten certain toiletry items and when shirts had to be laundered quickly. Breakfast and dinner were marvelous, although one of the hostesses could have been a bit more accommodating and friendly. Rooms and bathrooms were large and well appointed. Anyone contemplating a visit to Richmond should stay at The Jefferson. You will be glad you did.
Stayed 3 nights in May 2024
Response from Kyle Gorence - Front Office Manager on 10 May 2024
Thank you for the kind review! We are glad to hear you enjoyed your time with us.

10/10 Excellent

Tania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 1 night in May 2024
Response from Kyle Gorence - Front Office Manager on 10 May 2024
Thank you for visiting! We are glad your interactions with our team were pleasant.

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic ambiance.
Stayed 2 nights in Apr 2024
Response from Kyle Gorence - Front Office Manager on 5 May 2024
Thank you for your review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kyle Gorence - Front Office Manager on 27 Apr 2024
Thank you for your review!

10/10 Excellent

Rob

Stayed 3 nights in Apr 2024
Response from Kyle Gorence - Front Office Manager on 21 May 2024
Thank you for the review!

10/10 Excellent

John, Fairfax

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place!
Stayed 1 night in Apr 2024
Response from Kyle Gorence - Front Office Manager on 22 Apr 2024
Thank you for your review!

10/10 Excellent

Jana

Stayed 1 night in Apr 2024
Response from Kyle Gorence - Front Office Manager on 10 May 2024
Thank you for the review!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jefferson is a beautiful, historic hotel. It has a lovely restaurant and great bar. The service is wonderful.
Stayed 2 nights in Apr 2024
Response from Kyle Gorence - Front Office Manager on 14 Apr 2024
Thank you for staying with us! We are glad you enjoyed your experience in our restaurants.

10/10 Excellent

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very pleasant and we would recommend the hotel to our friends. Thank you
Stayed 1 night in Mar 2024
Response from Kyle Gorence - Front Office Manager on 2 Apr 2024
Thank you for your review!

10/10 Excellent

Janel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. The history and the beauty of this hotel is amazing. The staff is top notch. Chas was very personable and helpful we will definitely stay here if we return to the area.
Stayed 2 nights in Mar 2024
Response from Kyle Gorence - Front Office Manager on 30 Mar 2024
Thank you for staying with us and for the acknowledgement of our staff members. We look forward to welcoming you back in the future!

10/10 Excellent

Jennifer, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the service of the room was great. A few little hic ups with some of the other services but all needs were met and most of the staff were amazing
Stayed 4 nights in Mar 2024
Response from Kyle Gorence - Front Office Manager on 24 Mar 2024
Thank you for staying with us and providing feedback from your visit. We hope to welcome you back as our guest in the future.

10/10 Excellent

Lindsay

Stayed 2 nights in Mar 2024
Response from KYle on 14 Apr 2024
Thank you for your review!

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and historic Hotel with excellent staff! Fabulous experience! My husband had a wonderful massage at the spa and the Gator Boutique is filled with wonderful gifts. The food was delicious… we are looking forward to another stay!
Stayed 1 night in Mar 2024
Response from Kyle Gorence - Front Office Manager on 15 Mar 2024
Thank you for the kind review. We are glad to hear you enjoyed your visit and look forward to welcoming you back again in the future!

10/10 Excellent

Antonia

Stayed 1 night in Mar 2024
Response from Kyle Gorence - Front Office Manager on 24 Mar 2024
Thank you for your review!

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 3 Mar 2024
Thank you for staying with us.

10/10 Excellent

Krista, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with history. Everyone that works there was so accommodating. The hotel was clean and beautiful. The bar is happening with great drinks. Rooms are spacious. Can’t wait to go back!
Stayed 2 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 1 Mar 2024
Thank you for your kind review! We look forward to welcoming you back.

10/10 Excellent

James, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean. Nice location. Easy parking. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 1 Mar 2024
Thank you for your review! We look forward to welcoming you again.

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 27 Feb 2024
Thank you for your review!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel. One of the few that still offers turn down service. Staff is fantastic.
Stayed 3 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 26 Feb 2024
Thank you for your review!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing!! Made me feel so special. As soon as you enter you feel like Paris ! Thanks so much
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 25 Feb 2024
Thank you for the review! We are glad to hear you enjoyed your visit.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating my husband’s birthday. The hotel is awesome - we enjoyed dinner at the hotel’s restaurant. A wonderful experience!
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 16 Feb 2024
Thank you for your review!

10/10 Excellent

Sunnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Convention center and walking distance to many shops and restaurants
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 16 Feb 2024
Thank you for the review!

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 15 Feb 2024
Thank you for your review!

10/10 Excellent

MONISH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kyle Gorence - Front Office Manager on 12 Feb 2024
Thank you for your review!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entire experience the only thing I didnt like was being left at rhe Resturant and not picked up using the hotel transportation.
Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 4 Feb 2024
Thank you for your review, and for providing us feedback from your stay.

10/10 Excellent

William B

Stayed 1 night in Feb 2024
Response from Kyle Gorence - Front Office Manager on 4 Feb 2024
Thank you for your review!

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I stayed for four nights and stayed in my room the entire time. I ordered room service or Uber Eats for every meal.
Stayed 4 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 31 Jan 2024
Thank you for your review! We are glad you enjoyed your visit.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey but worth it. Excellent service, staff, in room dining and restaurant dining. Double queen room was large and well-appointed. No view, but great room darkening shades.
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 28 Jan 2024
Thank you for the kind review! We are glad you enjoyed your visit with us and hope to welcome you back in the future.

8/10 Good

Megan, National Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 28 Jan 2024
Thank you for your review!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Rolls Royce of Hotels
Our stay thwre.is always as.expected, impeccable!
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 27 Jan 2024
Thank you for your review!

10/10 Excellent

Howland

Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 27 Jan 2024
Thank you for your review!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 21 Jan 2024
Thank you for your review!

10/10 Excellent

Jeffrey, Estero

Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 12 Feb 2024
Thank you for your review!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 15 Jan 2024
Thank you for your review!

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful hotel great amenities, excellent service
Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 14 Jan 2024
Thank you for your kind review! We are glad you enjoyed your visit.

10/10 Excellent

jeffrey

Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 4 Feb 2024
Thank you for your review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 14 Jan 2024
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 13 Jan 2024
Thank you for the review!

6/10 Okay

Deanna

Not worth the money
I was disappointed in my room. For the amount of money spent for one night, I was expecting to be wowed. It was just like any other hotel room to me. Not to mention, i was woken up by someone's yappy little dog barking in the room next to mine at 0630am. If i wanted to be woken up by barking dogs, I would've stayed home. Also, I thought it was ridiculous that I had to pay $20 to park my car in the parking lot across the street. For the price of the room, parking should have been included. And I had to park my own car, it wasn'teven valet parking. I will not stay at the Jefferson again.
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 12 Jan 2024
Thank you for your feedback. We apologize that you were disturbed by another guest's dog so early in the morning. We are a dog friendly hotel but do ask guests so stay with their pets to make sure there is no noise disturbance. We have refunded you the cost for self-parking.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 10 star staff & service!
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 12 Jan 2024
Thank you for your kind review!

10/10 Excellent

Sheryl

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
All the staff were friendly and helpful. Our room however was not cleaned up until we requested it in the evening around 5:15pm.
Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 10 Jan 2024
Thank you for your feedback. We are glad you enjoyed your visit and we apologize for the delay in service.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 10 Jan 2024
Thank you for the review!

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Kyle Gorence - Front Office Manager on 10 Jan 2024
Thank you for visiting!

10/10 Excellent

audrey

Stayed 1 night in Jan 2024
Response from Kyle Gorence - Front Office Manager on 10 Jan 2024
Thank you for your review!

10/10 Excellent

Richard, Fairfax

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful, historic, and first-class stay at the Jefferson, a true American landmark and Virginia icon. Everything was awesome from the customer service to the comfort of the rooms. 5-stars indeed.
Stayed 1 night in Dec 2023
Response from Kyle Gorence - Front Office Manager on 10 Jan 2024
Thank you for the kind review! We are glad you we able to enjoy your visit and the history here at the hotel.