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Reviews of Rochester Airport Marriott

3.5 out of 5
Rochester Airport Marriott
1890 Ridge Rd W, Rochester, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 714 reviews" "
Rating 8 - Good. 186 out of 714 reviews" "
Rating 6 - Okay. 63 out of 714 reviews" "
Rating 4 - Poor. 33 out of 714 reviews" "
Rating 2 - Terrible. 29 out of 714 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

branden a

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
For the most expensive nicest hotel in Rochester my room was disgusting and very dirty but everything else was amazing I couldn’t complain
Stayed 1 night in May 2024

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff were all friendly. Lobby is lovely, the rooms and the restaurant needs improvements. Our room was not serviced daily and that really bothered me since we were there 5 days. The bathroom was moldy and the tub did not drain but the shower head was excellent. So its really a mixed bag. If you can get a good rate under $200 its ok but anything more then there are nicer options. Despite its issues I would stay again bec the staff was nice its a decent hotel.
Stayed 4 nights in May 2024
Response from Marriott Rochester Team on 17 May 2024
Thank you for taking time to share detailed feedback and we are very sorry for the challenge with housekeeping and the tub drain as our standard is daily room cleaning unless a guest requests otherwise. We hope you will choose to stay with us again for a truly perfect visit.

6/10 Okay

Rosa Flor

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Marriott Rochester Team on 17 May 2024
Thank you for completing your review and we are sorry you did not have a truly perfect experience.

10/10 Excellent

Angela

Travelled with partner
Great place to stay. Very close to my friends in Rochester. I love how many restaurants there are near by. I’ve never had a problem here room is always clean.
Stayed 2 nights in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you! We look forward to sharing your review with the team!

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Marriott Rochester Team on 17 May 2024
Thank you for taking time to share your review.

8/10 Good

Corey

Stayed 1 night in Apr 2024

10/10 Excellent

Toni'

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you for completing the review and we are so pleased you enjoyed your stay with us!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, convenient airport shuttle.
Stayed 3 nights in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
We are so pleased you enjoyed the service you received. We look forward to sharing your motivating comments with the team!

10/10 Excellent

XINXU

Stayed 1 night in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you!!!

8/10 Good

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am diabetic and you ran out of half and half. No option beside black coffee and don’t like it. Everything else was good
Stayed 4 nights in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
We apologize for this inconvenience as many certainly need their coffee in the morning. We appreciate you letting us know so we can ensure this does not occur in the future.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable stay. However I was disappointed that the pool was closed 2 days out of 4
Stayed 4 nights in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you for taking time to share feedback following your recent visit. We apologize for this inconvenience as it is never our intent to have such an important amenity not available.

10/10 Excellent

Chris O'Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you!

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was excellent and the bar was fabulous excellent service. Thank you Andy for you great guest service we had an amazing time thanks you.
Stayed 6 nights in Mar 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you for letting us know and we look forward to sharing your comments with the team!

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled from Florida for a Quinceañera. The hotel was clean with friendly and accommodating staff. This location was the definition of convenient. Right off the highway with TONS of food options. There’s even a mall just down the street. We got picked up by the local transportation called RTS On Demand and got to a from the mall for just $1 pp each way. Amazing!
Stayed 1 night in Mar 2024
Response from MR on 3 Apr 2024
Thank you for your positive feedback! We're glad you enjoy your stay.

4/10 Poor

Melia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My bathroom was disgusting. Clearly they didn’t clean behind the sink handles/on mirror because there was like toothpaste/soap splatter. I wanted to love it here. I was so dissapointed.
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you for taking time to share feedback following your visit. We are very sorry for the soiled holder - that should not have happened at all and we appreciate you letting us know to ensure it doesn't happen again.

10/10 Excellent

Emily

Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 6 May 2024
Thank you!

10/10 Excellent

Steve

Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 17 May 2024
Thank you!

6/10 Okay

Tim

Travelled with partner
Disliked: Cleanliness, amenities
The bartender was awesome. The front desk associate told us NOTHING about the hotel. We paid for an upgraded room but couldnt figure out the upgrades
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
We are so pleased you enjoyed the bartender's service so much and I look forward to letting them know! I also appreciate your feedback about the guest service associate and I am sorry that this occurred. We will use your feedback towards improvements.

2/10 Terrible

j

Disliked: Staff & service, property conditions & facilities
The stuff was not helpful at all didn't even try helping out
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
Please accept our apologies for receiving less than excellent service as that is not indicative of our premium standards. Your feedback is helpful as we strive towards improvement.

10/10 Excellent

j

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
Thank you!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
Thank you! We appreciate your review!

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Chose this place from the name Marriott Airport. Thought Marriott would be a more nicer, cleaner, upscale place. It was not. And it was not that close to the airport to have the airport in its name. Pool and hot tub were both green. Tons of kids in hot tub and very noisy. Check in lady not pleasant as well. Won’t be back
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
Thank you for taking the time to share your experience and I am very sorry that the service you received is not indicative of our premium standards. We will use your comments towards improvements.

6/10 Okay

Marc

Travelled with family
Liked: Staff & service
Disliked: Amenities
Pool and hot tub lacked proper chemicals and I did not get in. Room had a lot of wear and tear and beds were small.
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you for completing your review. We are sorry that the visit was not excellent, as is our goal.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
How it was nice and quiet
Stayed 1 night in Mar 2024
Response from Marriott Rochester Team on 19 Mar 2024
Thank you!

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service, room comfort
Green pool and out of order hot tub
Staff was very friendly. Room was ok, bathroom was pretty beat up looking, definitely needed repairs. Biggest bummer was the pool, we stayed there for the weekend so my kids could swim…the pool was green, and the hot tub was out of order. definitely was disappointing
Stayed 2 nights in Feb 2024
Response from Marriott Rochester Team on 19 Mar 2024
Thank you for taking time to share your comments and we are pleased you enjoyed the service so much. We are very sorry about the pool and are using your comments towards any necessary correction.

10/10 Excellent

Zakeisha

Liked: Cleanliness, staff & service, property conditions & facilities
It's my second time staying there and same has last time . Very good staff in facility is very upkeep
Stayed 2 nights in Feb 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you! I have shared your review with the hotel team!

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Marriott Rochester Team on 19 Mar 2024
Thank you!

10/10 Excellent

Michael J, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you and we hope to welcome you back in the future!

10/10 Excellent

Braelyn

Great for what i was looking for.
Stayed 1 night in Feb 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you so much!

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, staff was friendly
Stayed 1 night in Feb 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you!

2/10 Terrible

Shamira

Business traveller, Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Pool was not working and I wanted a refund
The pool was not working no warning at all not even in app so I felt obligated to stay and I wanted a refund my kids and family was very upset and disappointed it was a waste of time i couldn’t sleep at night
Stayed 1 night in Feb 2024

8/10 Good

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk (Sarah) was very accommodating, considering the pool has closed earlier in the day. She not only made my grandsons happy with free breakfast, but called the neighboring hotel and asked if the kids could swim there. That was great customer service. Then this morning asked if everything went well.
Stayed 1 night in Feb 2024

4/10 Poor

Satheesan

Stayed 1 night in Feb 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you for completing your review. We are sorry that the visit was not excellent, as is our goal.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you!

2/10 Terrible

Heather

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude and also woke me up while cleaning room across hall at 9am laughing and yelling on her phone
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

2/10 Terrible

Melissa, Chittenango

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this hotel before and I’ve always enjoyed my stay however this time I’m very disappointed. I paid extra to have a “concierge” room which was described as having a “separate bedroom” When I went to my room I noticed the room was identical to the basic rooms I’ve stayed in previously. It was very important to me to have the extra space as I’m traveling with a toddler and newborn, when my husband spoke to the staff about the issue they told him they were out of larger rooms and that there was nothing they could do about it. End of discussion.
Stayed 1 night in Feb 2024

2/10 Terrible

Patricia

Travelled with family
Disliked: Amenities
Room service breakfast was horrendous!!! Should’ve an embarrassment! I have video if you want proof!!!!! Unexceptionable
Stayed 3 nights in Nov 2023
Response from Alisha on 9 Feb 2024
Hi Patricia, I see that you stayed with us back in November and aren't happy with your experience. I am so sorry to hear this and I would very much like to see your videos so that we can continue to improve. You can email them to me the hotel at the following address - alisha.norry@crestlinehotels.com - Thank you for your feedback and I do look forward to hearing from you.

8/10 Good

chali

Stayed 1 night in Jan 2024
Response from Marriott Rochester Team on 26 Mar 2024
Thank you for completing the review and we hope we can welcome you back again in the future.

10/10 Excellent

Sidhartha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Feb 2024
Response from Marriott Rochester Team on 6 Feb 2024
Thank you for sharing feedback . We hope you choose the Marriott Rochester Airport for future visits!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with the whole experience. I have nothing to complain about.
Stayed 1 night in Jan 2024
Response from Marriott Rochester Team on 6 Feb 2024
Thank you for sharing your review following your visit to Marriott Rochester Airport! We hope to welcome you back in the future.

2/10 Terrible

Zaida

Liked: Cleanliness
Disliked: Property conditions & facilities
I made my reservation through Expedia and the hotel front desk still charged me 50.00 per night (a total of 150.00 for my three nights). I was extremely disappointed with that. And because my reservation was through Expedia - I was told I couldn't receive the complimentary breakfast - as I didn't pay standard room rates. I will not be back. There really is no incentive to return. Also the shower curtains are too narrow - and the bathroom floors get wet - and the bottom of the bathroom door is rotting in Room 405.
Stayed 3 nights in Jan 2024
Response from Marriott Rochester Team on 6 Feb 2024
Thank you for taking the time to share feedback following your visit. The details you shared are helpful to us in striving for excellence.

6/10 Okay

Chantel and Alain

Travelled with partner
Disliked: Amenities, property conditions & facilities
The whole property is just ok. The beds are springy and soft and desperately need replacing. It served its purpose
Stayed 1 night in Dec 2023
Response from Marriott Rochester Team on 6 Feb 2024
Thank you for sharing details following your recent stay. We apologize that the beds were not as comfortable as we expect them to be. We hope the service was excellent. Again, thank you for completing the review.

6/10 Okay

Douglas

Business traveller
Yes
Stayed 2 nights in Jan 2024

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Shanae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed and wall falling apart, bed not clean, pool discolored
Stayed 1 night in Jan 2024
Response from Marriott Rochester Team on 6 Feb 2024
Thank you!

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marriott Rochester Team on 6 Feb 2024
We are thrilled you enjoyed your visit!

10/10 Excellent

Rasheen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great vibe
Stayed 1 night in Jan 2024

10/10 Excellent

Zakeisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and clean and staff was amazing friendly. The food was great and great prices to i would be going back there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Caridad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose to be close to family to attend funeral. It was perfectly situated.
Stayed 2 nights in Jan 2024