Dear guest, our property is at floor 4 and 5 of an ancient building. There is an elevator, but some steps are to climb up to reach the fifth floor. We surely understand that guests with mobility restrictions need specific locations. I am very sorry that our guesthouse does not meet the necessities of disable guests.

Dear guest, thank you for sharing your impressions about our guesthouse. Communications are indeed necessary when booking a guesthouse with check-in time restrictions, while we are not able to offer a 24h service like hotels do. We thoroughly gave you all necessary instructions before arriving. We understand your concern and would like to remark for other readers, that we now are able to offer number codes for late-checking- in guests, that needs to be required, as clearly marked in our booking details. We are nevertheless happy that we could provide you a lovely stay in the up following days you were our guests. We very much hope to welcome you back one day.

Chèr Monsieur YossiNous vous remercions de votre retour sur notre chambre récemment rénovée. Nous tenons à souligner que toutes nos chambres ont été entièrement rénovées, avec des éléments tels que les lits, la literie et les meubles étant entièrement nouveaux. Nous sommes désolés que votre expérience ne reflète pas la qualité que nous visons. Votre avis est essentiel pour nous, et nous sommes ouverts à toute suggestion spécifique pour améliorer votre satisfaction. Nous espérons que vous nous donnerez une autre chance de vous offrir une expérience plus conforme à vos attentes.cordialementCate Branco

Gentil sig. Gaspare,grazie di aver condiviso la sua impressione positiva con gli ospiti di Expedia. Siamo felicissimi che il suo soggiorno sia stato piacevole e che ha gradito la pulizia e la gentilezza del personale!Saremo lieti di riaverla presto tra i nostri graditi ospitiCordialmente

Gentilissimo cliente potrà sempre criticare qualsiasi cosa lei abia prenotato e non trovato, ma in questo caso l'errore non è della struttura. Lei ha effettuato una prenotazione per l'unica camera con bagno condiviso. La differenza la fa il prezzo. la camera costa quasi la metà, rispetto alle camere con bagno ensuit. Più onesto di cosi noi non possiamo vendere le camere. Ma certamente bisognerebbe essere perlomeno consci di quanto prenotato. cordialmente Astoria team

La ringraziamo per le parole gentilissime. Siamo molto felici, che il soggiorno è stato di vostro gradimento. Nella speranza di potervi dare nuovamente il benvenuto on futuro cordialmente Cate & staff

We are very pleased you appreciated the improved and enriched breakfast. Concerning maintenance this september the water-tank needed to be completely emptied to make yearly limescale removal. We tried to do this still in a period, where the weather is gentle and warm, to reduce guests-bother to a minimum. Sometimes unfortunately short interventions are unavoidable, so yesterday oct.9, when gas-meters were completely replaced with new ones. But this kind of interventions are really (necessary una tantum) exceptions and we see that fortunately it did not spoil your all-over experience with us. We greatly appreciate your feedback and hope to welcome you again in the next future Best regards Cate & staff

Gentile Anna Siamo molto lieti di aver soddisfatto le Sue aspettative. Attenderemo molto volentieri il Suo ritorno. cordialmente