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Reviews of Hilton Garden Inn Rome Airport

4 out of 5
Hilton Garden Inn Rome Airport
Via Vittorio Bragadin 2, Fiumicino, RM

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1005 reviews" "
Rating 8 - Good. 280 out of 1005 reviews" "
Rating 6 - Okay. 183 out of 1005 reviews" "
Rating 4 - Poor. 87 out of 1005 reviews" "
Rating 2 - Terrible. 72 out of 1005 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin, Woodland Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to airport Nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to the airport and reasonable rates
Stayed 1 night in Apr 2024

10/10 Excellent

Sefi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the room. Price is high but overall quality of the space was surprisingly nice
Stayed 1 night in Apr 2024

6/10 Okay

Saverio

Liked: Cleanliness, staff & service
Needs updating. Had a smoke smell in room.
Stayed 1 night in Apr 2024

2/10 Terrible

Daphne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property located in the middle of nowhere. However the free airport shuttle makes the hotel appealing for staying one night to catch morning flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Armon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Juliet

Travelled with partner
Liked: Cleanliness
The toilet has a very weak flush. Impossible to flush everything on the first flush. Also, there should be outlets for US 110 v plugs. I had to purchase an adapter.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 28 Apr 2024
Dear Juliet,Thank you very much for being our guest and for taking the time to share your comments.We are sorry to learn that you were unhappy with the room assigned to you during your recent stay at our Hilton Garden Inn Rome Airport. We have shared your comments to our maintenance team to verify and act accordingly.We hope to welcome you back in the future at our hotel.Best regards

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy, norristown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine, clean and comfortable room and bathroom was fine. The breakfast next day had a lot of offerings (muffins/croissants, eggs, meats and cheeses, fruit, etc). There's a shuttle to nd from the airport that runs continuously and is free. The only negative is that being near (but not attached to) the airport, there is nothing to do, no restaurants, bars, shopping, outside of the hotel's offerings, unless you have a car.
Stayed 1 night in Apr 2024

6/10 Okay

Abdisabir

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Colleen

Travelled with group
Friendly and helpful staff made for an easy check-in. Super convenient shuttle to and from the airport and attentive and polite dining staff. Positive way to end our stay in Italy.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable sleep, easy check-in, shuttle was great both ways, breakfast was awesome! Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed to learn the because the room was booked with expedia, I would not earn Hilton points or any status for the stay. Expedia will need to find ways to attract people if they are to be used when someone collects points with hotels.
Stayed 1 night in Apr 2024

10/10 Excellent

jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Oswaldo, Canoga Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and conveniently close to the airport with free shuttle to and from the airport. The rooms were very clean and comfortable. The check-in process was smooth and easy and the hotel clerk that greeted us was friendly and spoke English. The breakfast buffet had a great variety of food and it was very delicious. Overall, it was a great stay and we would definitely stay there again. Note: this is not close to the vatican and other main attractions. It is about a 35 to 40 min drive or you could take the train from the airport and it will take you to the main attractions of Rome.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The shuttle to the airport was quick.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the middle of industrial like area. Nothing in walking distance. Shuttle runs around the clock and reliable. Breakfast for a charge. No complimentary coffee or tea in lobby. Instant coffee in room. Fridge in room. Need converter for European outlet to 110 outlet to charge phones. Restaurant food is delicious.
Stayed 1 night in Apr 2024

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything overall
Stayed 1 night in Apr 2024

10/10 Excellent

Madalyn

Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Property conditions & facilities
This was a great place to stay overnight before catching a flight out of FCO.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Was close to airport but not to anything else. WiFi didn't work.
Stayed 1 night in Apr 2024
Response from Laura on 18 Apr 2024
Dear John, thank you for being our guest and for posting your review and for the satisfactory rating. All your comments will be taken into the greatest consideration and will certainly help us to improve our future guest experience.With kind regards.Laura BolzoniExecutive Office

6/10 Okay

Phillipguangyuh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Apr 2024

4/10 Poor

Lucrecia, fr laurderdale

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too far from the airport, Expedia phone number was wrong,I pay for Uber to go there waiting more than hour
Stayed 1 night in Apr 2024

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Walls must be thin, could hear noise from others. Didn’t see a fan option for the room. Everything else was great.
Stayed 1 night in Apr 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the food (dinner) was quite bad...poorly cooked, gave us the impression the kitchen under performed.
Stayed 1 night in Apr 2024

2/10 Terrible

Arben

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the customer service
Stayed 1 night in Mar 2024

8/10 Good

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you have an early flight the next morning.
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to end our trip. The staff was amazing and helpful. We had been traveling all day from Bari, and when we arrived, we were spent. The staff checked us in quickly and made an additional last-minute accommodation to allow my daughter to stay with us. The dinner and breakfast were great. The transport to the airport was timely and clean. I will stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

HIDETO

Disliked: Property conditions & facilities
Under construction at the time so we had to walk to this non paved area dragging our luggages.
Stayed 1 night in Mar 2024

6/10 Okay

Warren

Travelled with family
Just a hotel nothing good nothing bad, average
Stayed 1 night in Mar 2024

8/10 Good

Ronald

Stayed 1 night in Mar 2024

8/10 Good

Desmond, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities
The free shuttle bus was not indicated clearly at the bus from the airport's direction Breakfast is excellent Dinner is also good Staff are friendly. I really love the heated towel bars Only the electric kettle at our room is worn out one
Stayed 1 night in Mar 2024

10/10 Excellent

Celina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free shuttle service is good.
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning in our room was broken so we sweltered all night- we reported it but the desk person said to just wait and it would come on, but it did not.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cathleen

Stayed 1 night in Mar 2024

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Darita

Liked: Staff & service, property conditions & facilities
The reception desk staff were very nice and courteous and quick to get you checked in. It was quiet in the room and the hotel had a security door, off the lobby that was before the elevators that could only be accessed with your key card. The room was clean. The king size bed was very comfortable. The bathroom tub was dirty and the toilet felt as if it was detaching from the wall when used and unfortunately I had a sink that was extremely slow to drain. It was very nice that there was a free airport shuttle bus that ran 24 hours.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service was exceptional
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was very good. Perfect to break up a flight
Stayed 1 night in Mar 2024

8/10 Good

Clorissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. It's clean & quiet. I like the free shuttle/ bus service to the hotel. It made our stay a lot better. The fitness room was excellent, plenty of weights, cardio equipment. All equipment was clean & in good repair. The only thing that was falsely advertised, was the pool. There is No pool or hot tub in the hotel. The staff confirmed this as well. Just a fitness area. It's a great place to stay if coming in late or leaving for an early flight
Stayed 1 night in Mar 2024

8/10 Good

Bradley, New Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free shuttle to the airport. You can take the shuttle to the airport and take the train into Rome. We did that and it was easy to do. We took the Leonardo express train.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very modern, clean hotel, with a nice restaurant. The shuttle service to the airport works very well. As a downside, there is a loading dock just behind the hotel and to close the window of the room you need to call the personnel.
Stayed 1 night in Feb 2024

8/10 Good

adlene

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient , free shuttle with 15 minutes from airport . Great service, clean and comfortable. The only thing was not happy with, is the lack of hot water. Had to take evening and morning shower with Luke warm water.
Stayed 1 night in Feb 2024