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Reviews of Haus Wartenberg

2 out of 5
Haus Wartenberg
Riedenburger Str. 2, Salzburg, Salzburg

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 221 reviews" "
Rating 8 - Good. 82 out of 221 reviews" "
Rating 6 - Okay. 30 out of 221 reviews" "
Rating 4 - Poor. 25 out of 221 reviews" "
Rating 2 - Terrible. 9 out of 221 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Lynne

This property is a pension and styled in a very traditional Austrian way. The building is beautiful, it needs some TLC.
Stayed 2 nights in Nov 2023

10/10 Excellent

VIACHASLAU, Bennington

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

4/10 Poor

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The house is located minutes away from the center It’s an old dark house. The bathroom needs an upgrade and too many furniture pieces for small room
Stayed 1 night in Sep 2023

10/10 Excellent

Cristian

Stayed 1 night in Sep 2023

6/10 Okay

Edward

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Really old fashioned and out of date. Room numbers written on walls with old markers. Dusty nicknacks everywhere. Bathroom was dangerous, leaky, and had spots of mold. We went during a heat wave and suffered badly with very little ventilation. We asked for a second fan (they dusted off a small one and did give it to us) but that didn't help. My poor dog could hardly sleep (and neither could I or my mom). On the plus side, the location is a nice walk into the old part of town.
Stayed 2 nights in Jul 2023

4/10 Poor

Thomas

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Really disappointed in this property. Was very expensive for what was offered. It was unusual to find someone at the front desk. Did not have maid service. Bathroom had a lot of mold on the ceiling and in the shower. No screens on the windows and no air conditioning. Expedia needs to do a better job reviewing properties it offers! This property was a dump!
Stayed 2 nights in Jul 2023

8/10 Good

Carlos

Liked: Cleanliness
Nice old place
Stayed 4 nights in Jun 2023

10/10 Excellent

Eric

Stayed 3 nights in May 2023

10/10 Excellent

Kellen

Stayed 1 night in Dec 2022

10/10 Excellent

Zaneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanted historical hotel
The place with history and good vibe. You are comming to the building, where people were living for several hundred of years, that makes you feel enchanted. All details counts the ages, besides you sleep in very comfortable beds with white beddings. For all our family the atmosphere was magnificant and unforgetable. People running this place are very attentive and friendly. Location is 10min by food from the main Salczburg places of interest. This place is worth to visit, who wants to feel the spirit of Mozart era, sure not Ikea era 🙂.
Stayed 1 night in Dec 2022

10/10 Excellent

Tara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Providence to have found this gem of authentic Salzbürger hospitality. Certainly not the usual MacDonalds/Cola/Nobu/FourSeason spit shine polish 'chain'. Was so relaxed here. Felt really welcomed into the environment. Cannot more highly recommend. Very comfortable and clean bedlinen, eco friendly, helpful and kind. Really enjoyed being here.

8/10 Good

Jorge, Palatine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The house is uniquely decorated, the room was spacious and clean. Walking distance from the Spiegel brewery
Stayed 1 night in Oct 2022

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service
Great location. Beautiful old house with unique decor. Lovely staff. Would definitely stay here again.
Stayed 1 night in Sep 2022

10/10 Excellent

eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the character of the property (the artwork, the furniture, the decor etc). Staff were super friendly and welcoming. We loved it and would stay again.
Stayed 2 nights in Aug 2022

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
We only were at this hotel for one night, but it was very comfortable & clean. Hosts were accommodating and friendly. The bed & bedding were very comfortable. Location is close to the old centre & transit. Would definitely return!
Stayed 1 night in Nov 2021

4/10 Poor

Joshua

Travelled with family
Disliked: Staff & service
Hotel did not privide what was advertised
We were greeted with respect while entering the premises. When booking this room, they had advertised "free parking and free breakfast". My family and i arrived after a long drive with small children and were ready to unload and relax. When we had asked where to park so that we may unload. We were told just to park along the street. Of course the street parking is free, it is not guaranteed nor does it exlude you from a ticket. An associate was sent out with my husband and i to help find a spot, and even he was unable to provide a spot. We were under the premise that they had a parking lot or guarenteed parking, not that we would have to fight for it. The building itself is very old, which i had expected while looking through the description. The dorr knobs and locks are very old and do not work properly, which made us uncomfortable. It was nice that the room itself was able to fit all six of us, which i had appreciated. The room provided cable, but no wifi. The cleanliness was not too bad, the bed sheets had other personnels hair, which i would presume and hope happened while washing all of the sheets and towels in the hotel. There were insects in the room, this i blame on the age of the building as well. It was quiet and didn't have issues with noise. We checked out around 0840, which is well before the mandatory check out time at 1200. I had been direct about the free breakfast that was advertised and was told that those that booked through a website would not qualify.
Stayed 1 night in Jul 2021

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2* family hotel
Haus Wartenberg is a small family hotel conveniently close to several bus routes into Salzburg (10,1, 22, 21), and you can walk there through the tunnel (about half an hour). We were offered an apartment nearby, which was very spacious although it was not serviced daily, lacked wifi (European 3G roaming is still possible of course), and had a capricious shower; this was more of an AirBnB from a friend than an apartment owned by the hotel, but they managed everything. Overall we're happy we took it and the access with heavy cases was easy. Their restaurant has a good menu, and breakfast is a normal buffet. Parking is anywhere that can be found on the street, and because this is a 3 hour limit area the staff take your keys and periodically change your disc for you, which seems to be legal (!). They sell the Salzburg card, which is great value. Reception is not always staffed, but you can usually find someone. There was some confusion on check out as to whether we had paid or not, which was resolved after a few minutes. Overall the location was good, the staff were friendly and helpful, and the price was good for being so close to the centre.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Tamara on 19 Aug 2019
Thank you for your Feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Tamara on 8 Aug 2019
Thank you for your feedback!

10/10 Excellent

Kris, Placerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Tamara on 1 Aug 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast and the gardens. The staff was very friendly and helpful.
Stayed 2 nights in Jul 2019
Response from Tamara on 29 Jul 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint old house in a quiet part of town. It is a short distance by bus or walking to the altstadt. It is rustic, and gives you glimpse into life in old Salzburg. It is not a luxury hotel, but very charming.
Stayed 2 nights in Jul 2019
Response from Tamara on 23 Jul 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great warm customer service. Food was great especially the apple strudel!!
Stayed 3 nights in Jul 2019
Response from Tamara on 18 Jul 2019
Thank you for your feedback!

8/10 Good

Grace V.

Liked: Cleanliness
Stay in Salzburg
The location was about 1.5 km from where we wanted to go, and even though public transportation is encouraged, we drove our car fairly easily into Salzburg. Our room was spacious enough to allow our family of five some elbow room. One of the best things about our stay was the breakfast that was included. It was pleasant to wake up, go downstairs, and eat breakfast. The Van Doren Family
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recomended👍👍👍👍👍
Awesome stay. Kids had a great time. Absolutely loved the hotel. Very homely and traditional, old style. However not for travellers who want a modern setting hotel. No elevator if you have big baggage. Parking on street but a safe area. Owner helps you find one. Good breakfast.
Stayed 1 night in Jul 2019
Response from Tamara on 12 Jul 2019
Thank you for your feedback , we are very happy that you like our house :)

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Tamara on 8 Jul 2019
thank you for your feedback!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Salzburg 1600's
I loved the old hotel, my husband not so much. It was in the 90's no air conditioning and we were on the fourth floor. There is not a lift but fortunately we had our teenage grandson's with us to carry our suitcases. The breakfast is wonderful. We were treated by a group of opera singers that practice there.
Stayed 2 nights in Jun 2019
Response from Tamara on 4 Jul 2019
Thank you for your feedback!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Tamara on 3 Jul 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky one of a kind place that is close to the city center and offers decent accommodations at a reasonable price. They have a loft twin room that can sleep 8 (we had 7) which made our trip possible from Regensburg. Had we needed to book two rooms instead, not sure if we would have come to Salzburg. Includes breakfast.
Stayed 2 nights in Jun 2019
Response from Tamara on 1 Jul 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon checkin, they had guests who wanted to stay longer so they offered us a flat close to the old city. It was perfect for us bc we didn’t have a car. The flat was clean and quite spacious and very comfortable. We would absolutely recc this flat again.
Stayed 4 nights in Jun 2019
Response from Tamara on 1 Jul 2019
Thank you for your feedback! we are glad that you liked the apartment!

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
We are faimily of four. Our quad room had only two drinking glasses. I asked for two additional glasses at the front desk. The man on duty said yes, and went away. I waited almost ten minutes at the desk and gave up. He never showed up and we never got the two glasses. Room was fine, classic Bavarian. Location and breakfast were good. Ten minute walk to Augustiner beer hall. 20 minute walk to the old town square.
Stayed 1 night in Jun 2019
Response from Tamara on 28 Jun 2019
Thank you for your feedback. We will try to do better next time.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Tamara on 27 Jun 2019
Thank you for your Feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself looked very traditionally Austrian, really liked all the wooden beams and decor. It looked very ornate. The room was great, it was very modern but fitted in with the older looking outer building. The bed was very comfy and shower powerful.
Stayed 2 nights in Jun 2019
Response from Tamara on 24 Jun 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Tamara on 10 Jul 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Old but extremely charming building. I really felt it to be a unique experience not just another hotel. Fantastic service at breakfast and they really looked after our children's needs.
Stayed 2 nights in Jun 2019
Response from Tamara on 19 Jun 2019
Thank you for the feedback, we are very happy that you liked our services.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place with character
It was just incredibly cool to stay in this big old mansion. Whilst it’s not 5 star, it was clean and comfortable and roomy.
Stayed 1 night in May 2019
Response from Tamara on 3 Jun 2019
thank you for your feedback! We hope to see you again in the future in Salzburg!

10/10 Excellent

JUN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're very happy with the stay. We booked the apartment, room 21, which is very spacious. The location of the hotel is good, just ten minutes or so to the old town centre. The breakfast was farely good too. Overall excellent value for money.
Stayed 1 night in May 2019
Response from Tamara on 29 May 2019
Thank you for your feedback , we ar glad you liked the apartment! Kind regrads Team Wartenberg

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a one of a kind place excellent location
Stayed 1 night in May 2019
Response from Tamara on 29 May 2019
Thank you for your feedback! Kind regards Team Wartenberg

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Tamara on 29 May 2019
Thank you for your feedback! :) Kind regards Team Wartnberg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Tamara on 1 May 2019
Vielen Dank!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Johannes Wächter on 13 Jun 2019
Vielen Dank! Es freut uns natürlich sehr, wenn wir eine gute Bewertung bekommen!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a wonderful place to stay, dine and relax in the evenings, being a popular place with locals. Alsorts going on from tango dancing to classes n card playing. A homely cosy friendly place which we would highly recommend and stay at again. A good 25min walk from old centre but well worth it to stay in such a lovely welcoming hotel. Ideal for sightseeing by day and back to hotel for good food n company in the evenings, it made our stay :)
Stayed 3 nights in Jan 2019
Response from Johannes on 22 Mar 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a quiet neighborhood. It was wonderful, unique and pleasant. Owners are always around but do not hover. My daughter and I ate in the restaurant one night and it was great. Still curious about the happy tables of card players that seemed to be in the restaurant both nights we were there. 😁. Rooms were clean and bathrooms updated
Stayed 2 nights in Mar 2019
Response from Tamara on 12 Mar 2019
Thank you for your kind words! We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from JW on 28 Feb 2019
DAnke für die BEwertung

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is managed by good staff. The property is like a old house but clean. Good eating jonit nearby. The only let down was there were no toiletries in the bathroom not even a basic hand soap.
Stayed 1 night in Jan 2019
Response from Johannes on 20 Feb 2019
Thank you for your information - and we apologize - we always have spare ones in the drawers.. but communication didn´t work to tell where to find..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quiet location, the 400 year old history, dining room and menu. Just couldn't access wifi in room, but no big deal. Will definitely return.
Stayed 2 nights in Jan 2019
Response from Johannes on 29 Jan 2019
Thank you somuch, sorry for wifi - we get a new system prity soon, which will be more stable......1 Have a good year!

10/10 Excellent

Walker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Find!!
Absolutely an amazing find! Beautiful place with great rooms that reflect the past but have modern amenities. There always seemed to be something going on in the hotel which made it feel welcoming. The restaurant for dinner and breakfast were both delicious. I would highly recommend staying here!!
Stayed 2 nights in Jan 2019
Response from Johannes on 29 Jan 2019
Thank you so muich for your nice review! You are totaly right, our house is in a process of "going on" - and guest like you help us to stay in this modus!

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Beautiful place, large size room and good, fair priced restrauant. Also good selection for breakfast. Downsides were booked a room with a view but didn't get it and there was no hot water at any point of our stay.
Stayed 1 night in Jan 2019
Response from Johannes on 21 Jan 2019
Dear Laura, so sad! That´s impossible.. In our house, you have to let the water run for a while,.. So sorry, that we didn´t recognice your problem! Thank you for your review!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beds in our room, not so soft, great breakfast, but overall good experience
Stayed 1 night in Jan 2019
Response from Johannes on 17 Jan 2019
some like it soft, some like it hard - but we can offer both! It´s just to ask,we will take care! Thank you for your stay and we wish you a happy 2019!!!