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Everything about this spot was amazing. Really lovely staff that were super helpful to travellers, great location near the transit centres, right across the street to a Walgreens and 711 for some small pick ups. Only small issue was the size of the bathroom but other than that the room was super spacious, good looking and comfortable. Could not recommend a better spot to stay.
The staff are friendly and helpful. The location is great for exploring the city.
Nina
Stayed 1 night in Apr 2024
Response from Kevin Vossen, Assistant GM on 29 Apr 2024
Hi Nina, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the kind review. Our location is fantastic, steps from the Powell Cable Car Line and we are an ideal starting point to go out and enjoy the city. Safe travels and we'll see you next time!
8/10 Good
Brian
Travelled with partner
25 Apr 2024
Liked: Amenities
Friendly staff, quick service! All very much appreciated! Can’t wait to visit when construction is done!
Brian
Stayed 5 nights in Apr 2024
Response from Kevin Vossen, Assistant GM on 29 Apr 2024
Hi Brian, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. Thanks for mentioning our staff. We are very lucky to have such a caring team. We look forward to seeing you next time!
6/10 Okay
Judy
Travelled with partner
23 Apr 2024
Liked: Cleanliness, staff & service
The staff members we interacted with (front desk, and cleaner) were very nice, and the room although small was clean. The hall was dark and dingy, and downstairs is undergoing a needed remodelling. The location was good.
Judy
Stayed 2 nights in Apr 2024
Response from Kevin Vossen, Assistant GM on 29 Apr 2024
Hi Judy, Thank you for staying with us. We appreciate the acknowledgement of our staff. Our team does their best to provide genuine, personal service. Our hotel is a 111 year-old boutique property and the rooms are small. We want to be as transparent as possible regarding our room size so we can set the right expectations for our guests. We hope you give us another try on your next trip to San Francisco.
10/10 Excellent
Victor
23 Apr 2024
Victor
Stayed 1 night in Feb 2024
Response from Kevin Vossen, Assistant GM on 29 Apr 2024
Hi Victor, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love the perfect score and hope to see you on your next visit to San Francisco.
8/10 Good
Michael
22 Apr 2024
Liked: Cleanliness
It’s good
Michael
Stayed 1 night in Apr 2024
Response from Kevin Vossen, Assistant GM on 29 Apr 2024
Hi Michael, Thank you for being our guest at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We hope to accommodate you on your next visit to San Francisco. Take care and safe travels.
Hi Jaime, Thank you for reviewing the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We are glad you found our central location convenient and appreciate the great score. Cheers,
staff were very friendly & helpful! my stay was very comfy, the place itself was getting worked on but thankfully it didn’t interfere with my stay.
Dalia
Stayed 4 nights in Apr 2024
Response from Steven Viscio, GM on 21 Apr 2024
Hi Dalia, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. Thank you for acknowledging our amazing team. It is always difficult to renovate a lobby and paint the building while remaining open, I am glad it did not interfere with your stay. We look forward to seeing you on your next visit to San Francisco. Cheers,
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Kelly, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We apprciate the perfect score. Come back anytime!
6/10 Okay
Shawna
6 Apr 2024
Liked: Cleanliness, staff & service
Great location. Clean with friendly staff.
Shawna
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Shawna. Thanks for staying with us. From your review it sounds like you had a good time, maybe better than a 3/5? Hopefully we can accommodate you again sometime. Cheers!
The front desk staff was very friendly. Enjoyed our stay. Small room, but we made it work. Convenient location.
Trisha
Stayed 1 night in Mar 2024
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Trisha, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay and thank you for the compliment of our staff. Our rooms are definitely compact. We always try to be as transparent as possible regarding room size so guests are not surpirsed upon arrival. Thanks for staying and we hope to accommodate you again sometime. Safe Travels!
10/10 Excellent
Michael
5 Apr 2024
Liked: Cleanliness, staff & service
Great service! Great place to stay if traveling alone
Michael
Stayed 2 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Michael, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for recognizing our service. Our team does their best to make sure all guests are taken care of. We hope to see you next time. Safe Travels!
6/10 Okay
Kenneth
2 Apr 2024
Older property. Seems to be getting some work done. Pretty basic. No room safe.
Kenneth
Stayed 3 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Kenneth, Thank you for giving our hotel a try. We are a 111 year-old boutique hotel, so yes we are an older property. However, I think our location, value, and service do set us apart from many of the other three-star hotels in San Francisco. Our rooms do not have a safe but we do offer safety deposit boxes for guest use at the front desk (no charge). Hopefuly you can give us a chance after our lobby renovation is complete. Take Care!
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Candice, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the perfect score, thanks. Come back anytime. Cheers!
Heat location for a tourist. Near Union square and many places to eat. I highly recommend the Sushi spot at the corner. The guy at the front desk was really friendly and accommodating. I caught a 5am flight and arrived at the hotel around 9am. I was able to get an early check-in he was very nice and did everything in his power to get a room. The only thing was service was being done on the cable network in the area so no Tv but he recommended getting a ROKU and the trip was saved. The room was small but very efficient and clean. Highly recommend staying here for a single person or a couple.
Randolph
Stayed 3 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Randolph, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate your understanding regarding the cable service issues. Thanfully this has been restored. You're right about our location, perfect for a tourist. There are many restaurants within short walking distance and our hotel is just steps from the famous Powell Cable Car Line. As stated our rooms are small but we do our best to make them functional with the limited space. We hope to see you on your next visit to San Francisco. Take Care!
Response from Kevin Vossen, Assistant GM on 9 Apr 2024
Hi Hector, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate the perfect score and kind words for our staff. Safe Travels!
8/10 Good
Nidhal
28 Mar 2024
Liked: Staff & service
Nidhal
Stayed 4 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on 10 Apr 2024
Hi Nidhai, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you for taking the time to leave a review. Safe Travels!
My stay at the Cartwright was nice overall. The rooms are very small but I’m sure that’s common in SF. Some of the outlets didn’t work so that was a bummer and the bathroom was very tiny. There were a few items in the room and places I noticed that were not as clean as I’d hoped but it was not anything terrible. Probably would not stay here again since there’s so many options in SF BUT it was still a nice experience as I still had fun on my trip with a place to sleep!
Laiali
Stayed 3 nights in Mar 2024
Response from Steven Viscio, GM on 21 Apr 2024
Hi Laiali, My apologies for a delayed response. I originally responded on March 19th but it was rejected, because I included my email address. I wanted to get more feedback regarding the places in the room that you felt could have been cleaner. We consistently use these reviews as opportunities to improve our product and service. Perhaps you can message me through the Expedia reservation portal. Cheers,
6/10 Okay
Janice
11 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Clean and basic hotel room in a convenient location. Property conditions are in rough shape as it’s an old building but bathroom seemed recently updated. My room had a mild musty smell and it’s very loud at times with slamming doors and shouting in the hallway. The window unit is extremely disruptive when turned on.
Overall it was an okay stay, I am not sure I would book here again. For the same price point and area, the King George hotel is a much more comfortable option.
Janice
Stayed 2 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on 12 Mar 2024
Hi Janice. Thank you for giving our hotel a shot. We will inspect this room to see if there is anything we need to address for future guests. Our hotel is a 111 year-old boutique property and the rooms although charming, are small in size (bathrooms are compact). In regard to the property conditions, we are in the middle of our lobby renovation scheduled for completion by early April. We would love for you to try us out again after the common areas are upgraded. True, King George is in the general area but we are much closer, as in just steps from the famous Powell Cable Car Line. Two blocks can make a pretty significant difference in a small sized city like San Francisco. Take care and we hope to see you next time.
4/10 Poor
Jason
11 Mar 2024
Jason
Stayed 2 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on 7 Apr 2024
Hi Jason. Thank you for giving our hotel a try. I am sorry we were not a good fit. Please reach out if you would like to share some details about your stay. We would like to know what we can improve on for future guests.
I had an enjoyable stay at the hotel. The staff was friendly and the room was nice.
Monica
Stayed 1 night in Mar 2024
Response from Kevin Vossen, Assistant GM on 12 Mar 2024
Hi Monica, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay. We hope to see you again soon. Take Care!
Response from Kevin Vossen, Assistant GM on 12 Mar 2024
Hi Bridget, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. We appreciate it. Our location is fantastic, just steps from the cable car line and a short walk to Chinatown, North Beach, the Ferry Building, and other locations for guests to enjoy. Thanks also for recognizing our staff. Our team really tries to provide personalized service to all of our guests. It's great to hear when they are complimented. We hope to see you next time!
8/10 Good
Sue
9 Mar 2024
Liked: Cleanliness, staff & service
The hotel was in traditional style which was charming. No food options & facilities probably improve with a spruce up.
Sue
Stayed 3 nights in Oct 2023
Response from Kevin Vossen, Assistant GM on 12 Mar 2024
Hi Sue, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you for the kind words. Our hotel does not have a restaurant but there are many food options in the area. Our lobby refresh should be complete by early April and it will be a nice upgrade for our guests to enjoy. Hopefully we will see you again on your next visit to the city. Take Care!
I liked the convenience to shopping. The halls were darker than I would have liked. Staff very cordial and helpful.
Carol
Stayed 1 night in Mar 2024
Response from Kevin Vossen, Assistant GM on 7 Mar 2024
Hi Carol, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We have tried to address the hallway lighting by adding a few more pendant light fixtures to some of the halls. Thank you for complimenting our staff. We hope to see you next time. Safe Travels!
Response from Kevin Vossen, Assistant GM on 7 Mar 2024
Hi Sofia, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Cute is a word to describe our hotel. We are a boutique property with smaller rooms and we don't have the feel of a standard chain hotel. Thank you for noticing our staff. Our team does their best to provide genuine, personalized service to all our guests. We hope to accommodate you on your next trip to San Francisco. Safe Travels!
Response from Kevin Vossen, Assistant GM on 7 Mar 2024
Hi Valeriya, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you for taking the time to leave a review. Take Care!
10/10 Excellent
Richard
3 Mar 2024
Richard
Stayed 5 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 27 Mar 2024
Hi Richard, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the 5/5 review. Take care and we hope to see you next time. Cheers!
I go to San Francisco a lot for surgeries, and every hotel I’ve stayed in there was no parking nearby. It cost so much to stay there and it was kind of like a community bathroom or stairs no elevator and no one was really there to help me with anything but here they had an elevator everything was in walking distance, there was a parking garage right next-door that did overnight parking which was perfect
Spril
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 7 Mar 2024
Hi Spiril, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear that we we fit what you needed for your stay. Parking can be very pricey in the city and we make sure to keep our parking rates affordable in comparison to the other downtown hotels. Thanks for the kind review. Take Care!
8/10 Good
Katherine
27 Feb 2024
Liked: Staff & service
Katherine
Stayed 5 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 28 Feb 2024
Hi Katherine, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you taking the time to leave a review. Cheers,
Excellent hotel, friendly and accommodating staff, highly recommend.
Jill
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 28 Feb 2024
Hi Jill, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you very much for the kind words. I am happy you enjoyed your time at our hotel. We hope to see you on your next visit to San Francisco. Safe Travels!
The entire building is a construction site, which was never mentioned in its Expedia description. There are torn-up sills and metal pipes exposed in the dark hallways, and the tiny room I was given is just a few feet from a large wall, so no view or natural light. What a complete travesty of a reservation.
Amy
Stayed 1 night in Feb 2024
Response from Kevin Vossen, Assistant GM on 28 Feb 2024
Hi Amy. On behalf of our hotel and team I apologize that we did not meet your expectations. We are trying to be as transparent as possible regarding the lobby renovation and façade painting taking place. The work is not taking place all over the hotel, rather the lobby, façade, and certain front facing rooms are the areas of focus. I am truly sorry for any disruption you encountered. Please reach out if we can be of any assistance. Sincerely,
Response from Kevin Vossen, Assistant GM on 28 Feb 2024
Hi Chad, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We are very appreciative of your compliment to our staff. The Cartwright is a 110 year-old boutique hotel Although updated we have kept a lot of the original feel and spirit from a different era. Come back anytime! Safe Travels!
Very nice boutique hotel. The are is OK. Its San Francisco with street problems all about. This hotel was very nice. Old but just perfect for my stay.
Thomas
Stayed 5 nights in Jan 2024
Response from Kevin Vossen, Assistant GM on 28 Feb 2024
Hi Thomas, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you taking the time to leave a review and thanks for the perfect score. It's good to see our hotel fulfilled your expectations. Our area is safe. The San Francisco street conditions have been documented in detail (overblown in my opinion). There are some issues concentrated in specific areas, problems all about is not 100% accurate. However, it is nice to hear when guests like yourself are happy and satisfied. Safe Travels!
Greater older hotel that has been renovated. I enjoyed my stay.
Paul
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 27 Feb 2024
Hi Paul, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay. Our boutique hotel is not for everyone but the Cartwright is a great choice for those that can appreciate an older, original property (with renovations of course). Safe travels and come back anytime!
10/10 Excellent
Cristina, North Massapequa
22 Feb 2024
Cristina
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 27 Mar 2024
Hi Monica, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate the perfect score. Safe Travels!
The was very kind and was ready to help at all times
David
Stayed 9 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 26 Feb 2024
Hi David, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the great review and appreciate the compliments. Our staff tries their best to provide genuine customer service. Thank you for noticing, we will be sure to share your review with our desk team. Safe Travels!
Great location, very walkable. Area well taken care of and clean. Tiny room, but we didn't spend a lot of time there
Melody
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 26 Feb 2024
Hi Melody, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate your kinds words. True our rooms are tiny but our great location and value make up for this. We are not the right hotel If room size is a main factor in deciding where to stay. I'm happy we were a good fit for you. Come back anytime!
8/10 Good
Kennedy
19 Feb 2024
Kennedy
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 27 Mar 2024
Hi Kennedy, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We hope to accommodate you again sometime. Take care and Safe Travels!
Response from Kevin Vossen, Assistant GM on 26 Feb 2024
Hi Elizabeth Mary, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Safe Travels!
Response from Kevin Vossen, Assistant GM on 19 Feb 2024
Hi Sin Jin, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. We appreciate the good review. Take care and safe travels! Cheers,
10/10 Excellent
Jennifer
Travelled with family
13 Feb 2024
Great little place to stay , very central to everything. Nice staff . Got a day pass for bus and tram . Excellent way to explre
Jennifer
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 14 Feb 2024
Hi Jennifer, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. I'm happy to hear you enjoyed your visit. Our boutique hotel is not for everyone but it you want to experience something other than a typical chain brand we are a great little place to try. The MUNI passports are a fantastic value, unlimited rides on buses, trains and cable cars. I highly recommend getting a pass to use and explore the city. Come back anytime. Safe Travels!
Response from Kevin Vossen, Assistant GM on 14 Feb 2024
Hi Svitlana, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. We appreciate your for taking time to leave a review and a perfect score. Take care and we hope to accommodate you again sometime. Cheers,
Very clean, very nice and welcoming staff, near a lot of stores and dining options.
Khylan
Stayed 4 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on 14 Feb 2024
Hi Khylan, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. It's great to hear you enjoyed your visit. We appreciate the perfect score and compliments of our staff, cleanliness, and location. Safe Travels!
Easy hotel to get to. Small but has everything and enough space for two people. The makeup closet with light and stool was a cool feature. I would stay again.
Jennifer Jarrett
Stayed 1 night in Jan 2024
Response from Steven Viscio, GM on 2 Feb 2024
Hi Jennifer, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. I am glad you found the space suitable for two. As a quintessential boutique hotel, built over 100 years ago, our rooms are small. Our designer made use of our large closets to add the makeup area. Cheers,
10/10 Excellent
Hailey, Travis Afb
Travelled with partner
24 Jan 2024
Liked: Staff & service, amenities
Could use better air conditioning but overall it was good.
Hailey
Stayed 2 nights in Dec 2023
Response from Steven Viscio, GM on 2 Feb 2024
Hi Hailey, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love getting those perfect scores. Glad you were able to overlook the PTAC window units. As technology improves we look to upgrade the units over time. Cheers,
We got an upgrade for a Junior Suite was very spacious and clean with a big bathroom and separate living room
Thank you to the lady on front desk
Our new favorite hotel in SF
Judith
Stayed 2 nights in Jan 2024
Response from Steven Viscio, GM on 22 Jan 2024
Hi Judith, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We are glad our front desk could extend an upgrade. We look forward to seeing you on your next trip. Cheers,
Hi Wendy, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love to see those perfect scores. Cheers,
10/10 Excellent
Beth
15 Jan 2024
Great Service and Location
Terrific service, clean comfortable room and terrific location to access San Francisco sights and activities.
Beth
Stayed 3 nights in Jan 2024
Response from Steven Viscio, GM on 17 Jan 2024
Hi Beth, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. We appreciate the perfect score and we are glad you were able to take advantage of our central location. We are within walking distance to Chinatown, North Beach, and just steps to the Cable Car. We look forward to seeing you again.Cheers,
The hotel is close to so many attractions in San Francisco and is a great base of operations for a trip.
Ashish
Stayed 3 nights in Oct 2023
Response from Kevin Vossen, Assistant GM on 14 Jan 2024
Hi Ashish, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,