Outdoor pool

Reviews of Fairfield Inn & Suites by Marriott San Jose Airport

3 out of 5
Fairfield Inn & Suites by Marriott San Jose Airport
1755 North First Street, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Julia Dorothea

Travelled with family
Disliked: Property conditions & facilities
Mainly booked the hotel for pool and hot tub facilities for the kids. Hot tub was out of order and no towels at the pool area. I asked for new towels when they were turning over the room just to be informed they only do housekeeping every third day. Breakfast buffet was nice and staff was kind!
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Julia, thank you for your feedback. It is great to hear you enjoyed the breakfast buffet and found our team members to be kind. We regret that some amenities were not up to your expectations during your stay. Your comments are appreciated and will be taken into account for future improvements.

10/10 Excellent

Yanely

Liked: Cleanliness, staff & service, property conditions & facilities
Second person was able to accommodate me to another room really nice Latino gentlemen
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Yanely, it's delightful to hear that you had a positive experience at Fairfield Inn & Suites San Jose Airport. We're thrilled that our team members were able to assist you effectively. We particularly appreciate your shout-out to a certain helpful gentleman on our team. We look forward to serving you again in the future.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our 2 small kids and it was great. Clean, great pool and food places right there in front of the hotel. The only thing that could have been better was that the hot tub wasn’t working but it was beautiful weather so it was still an awesome experience!
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Cody, it's wonderful to hear that Fairfield Inn & Suites San Jose Airport provided a great experience for your family! We love knowing you appreciated our cleanliness, convenient food options, and our pool. While we regret to hear about the hot tub situation, we're delighted that the beautiful weather added to your awesome stay. The team at Fairfield Inn & Suites San Jose Airport looks forward to welcoming you back soon.

8/10 Good

David, Fallbrook

Travelled with partner
Liked: Cleanliness, staff & service
Very sparsely furnished
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
David, thank you for choosing Fairfield Inn & Suites San Jose Airport. We appreciate your feedback on the minimalistic decor in our rooms. This approach is focused on creating more open space for our guests. However, we continuously look for ways to enhance the guest experience and your comments will be valuable in this respect. Look forward to your next visit.

10/10 Excellent

Khalisa

Stayed 1 night in Apr 2024
Response from Customer Service on 18 May 2024
Khalisa, thank you for your positive rating! It’s fantastic to know you enjoyed your stay at Fairfield Inn & Suites San Jose Airport. Our team looks forward to your next visit!

10/10 Excellent

ERIC

Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the excellent rating, Eric!Our goal is to go above and beyond to ensure our guests have a memorable experience at Fairfield Inn & Suites San Jose Airport! We look forward to hosting you again soon.

8/10 Good

Douglas

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Douglas, it's wonderful to see such a favorable rating for Fairfield Inn & Suites San Jose Airport. We greatly appreciate it and hope to warmly welcome you back when you next visit San Jose. Safe travels until then!

10/10 Excellent

Tiara

Travelled with partner
Liked: Amenities
The room and service was really amazing. Only thing is there was no remote in the room and I'm pretty sure we stayed in the wrong room . I booked room with a bath tub and couch and didn't get either in the room
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Tiara, it's delightful to know that you appreciated the room and service at Fairfield Inn & Suites San Jose Airport. Your feedback regarding the absence of a remote control and discrepancies in room features is valued. We're aware how important these aspects can be to our guests. Rest assured, our team members are always committed to ensuring guest satisfaction and rectifying any issues that may arise. We hope solely the pleasant memories will accompany you and we'd love to have you back again with us.

8/10 Good

David, Fallbrook

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
David, thank you for your rating. We're delighted you found your stay at the Fairfield Inn & Suites San Jose Airport to be worthwhile. Should you have any specifics you'd like to share about your visit, we'd greatly appreciate hearing from you. Looking forward to welcoming you back in the near future!

8/10 Good

Nhu, Ridgefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Nhu, thank you for choosing Fairfield Inn & Suites San Jose Airport and rating your stay. We appreciate your feedback and hope to have an opportunity to serve you again in the future.

10/10 Excellent

YUN

Liked: Cleanliness, staff & service, property conditions & facilities
Wish be silence for the bedroom
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
YUN, thank you for choosing Fairfield Inn & Suites San Jose Airport. We appreciate your feedback regarding room noise. We always aim to deliver a calm and serene atmosphere for our guests and your comments will help us strive for further improvement. We look forward to the opportunity to welcome you back in the near future.

10/10 Excellent

Cesar, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Staff was verynice and helpful. Room was clean. Did not like: the location is too tight, too crowded, difficult to maneuver a car in the parking lot.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Cesar, thank you for taking time to share your feedback. We're glad to hear our team members at Fairfield Inn & Suites San Jose Airport were kind and that you found the rooms to be spotless. Regrettably, we acknowledge that our parking facilities could be a bit challenging to navigate. Your comment is noted as we consider future improvements to enhance our guests' experience. We hope to have you back when your travels bring you to San Jose again.

10/10 Excellent

Khrizna

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the great rating, Khrizna!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Fairfield Inn & Suites San Jose Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
We appreciate your lovely rating, Natalia!The satisfaction of our guests is important to us so we can't wait to see you back again at Fairfield Inn & Suites San Jose Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Schontel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby floors look they need to be cleaned. Walls are very thin and you can hear everything upstairs every time someone walks and talks in their room. Convenient and near airport.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Schontel, thank you for sharing your insights on your recent stay. It's regrettable to hear that some aspects of your stay didn't meet your expectations, especially when it comes to the noise disturbance and the cleanliness of certain areas. Your comments are most helpful as we're always looking to improve upon our guest experience. We're glad you appreciated the convenience of our location near the airport. We hope you'll give us another opportunity to serve you better in the future.

6/10 Okay

LEONARD

Liked: Staff & service, amenities, property conditions & facilities
You could hear everything from the room above.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Leonard, thank you for your feedback. We regret to hear about the noise disturbances experienced during your stay. Our team is committed to ensuring guest comfort and satisfaction, and we take such concerns seriously. We will work towards solving these issues in our continual efforts to improve the guest experience. We appreciate your understanding and hope to have the chance to serve you better in the future.

4/10 Poor

Rafael

Travelled with family
Disliked: Property conditions & facilities
There was no toilet paper in room nor soap at bathroom sink. Shower body wash was empty. Disappointing in many ways.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Rafael, we sincerely regret to hear of your disappointing experience. It is paramount that our accommodations are always well-stocked, and we'll certainly look into improving these details. We appreciate your feedback as we continually strive for excellence.

10/10 Excellent

Hatem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and close to airport. Shuttle to airport is great
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Hatem, we're elated to hear about your enjoyable experience at Fairfield Inn & Suites San Jose Airport. We are proud of our strategic location and impeccable service. It's wonderful to know that our airport shuttle added to your ease. We look forward to welcoming you back soon.

10/10 Excellent

Jonathan

Superb! Room clean, friendly staff, free breakfast, restaurants close by for lunch and dinner. They even have a robot that brings things to your room.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Jonathan, we're delighted to know you enjoyed your stay at Fairfield Inn & Suites San Jose Airport. It's wonderful to hear you appreciated our spotless rooms, warm team members, and convenient location. Isn't it delightful having our robotic delivery system at your service too? We look forward to hosting your future visits.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the wonderful rating, Jennifer!It's fantastic you enjoyed your time at Fairfield Inn & Suites San Jose Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Tony, we're delighted to hear that you had a pleasant stay at Fairfield Inn & Suites San Jose Airport. We appreciate your support and hope to welcome you back in the near future!

8/10 Good

Azizul

Travelled with partner
Everything went well. They clean the room once in every two days!
Stayed 5 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Azizul, thanks for your feedback. Fairfield Inn & Suites San Jose Airport is thrilled to hear your stay was smooth. We adhere to unique cleaning schedules to maximize comfort and cleanliness during your stay. We appreciate your recognition and look forward to welcoming you back soon.

8/10 Good

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful property, nice walking trail. Very close to airport. Breakfast was awesome. Just leave NOTHING in your vehicle. (Not even a water bottle!)
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Mar 2024
Angela, it's wonderful to hear that you appreciated the beautiful surroundings at Fairfield Inn & Suites San Jose Airport along with our proximity to the airport and our impressive breakfast. We are sorry to hear about your concern related to vehicle security. We strive to maintain a secure environment and will certainly take your comment into account to improve our guest's experience. Thank you for your feedback and we look forward to seeing you again soon.

10/10 Excellent

Manyi

I like the front desk staff nice
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Manyi, thank you for your wonderful feedback regarding Fairfield Inn & Suites San Jose Airport. We're glad to hear that our front desk team members made your experience pleasant. We look forward to welcoming you back soon!

10/10 Excellent

Veeru

Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Thanks for the outstanding rating, Veeru!We're delighted your time at Fairfield Inn & Suites San Jose Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice garden area with pool and spa.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Victor, it's wonderful to hear that you appreciated the beautiful garden area, pool, and spa at the Fairfield Inn & Suites San Jose Airport. We believe these amenities truly contribute to a relaxing environment. We hope to serve you again on your next trip to San Jose.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Our stay was wonderful, room was exactly as pictured on website, staff were very friendly, and breakfast was good!
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Karen, it's delightful to know that you thoroughly enjoyed your experience at Fairfield Inn & Suites San Jose Airport. We're thrilled you appreciated our accurately depicted rooms and friendly team members, along with the enjoyable breakfast. Thank you for taking a moment to share your feedback and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee and above average breakfast!
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Christopher, thank you for sharing your kind words about your experience at Fairfield Inn & Suites San Jose Airport. We're glad to hear that our coffee and breakfast offerings exceeded your expectations. We value your feedback and hope to welcome you back soon for another pleasant stay.

8/10 Good

Nhan

Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Thank you for the great rating, Nhan!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites San Jose Airport. We'd like to share an even better experience with you soon.

2/10 Terrible

Jie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst hotel experience I have ever had in my life. We usually don’t complain but this was so horrible. The first night was terrible and we barely slept a minute. The upstairs was noisy, heavy footsteps, shaking ceiling all night. It was impossible to sleep with such thin wall. Then we asked the staff to change. The lady worked in the morning promised she would change us to an upper level and asked us to leave luggage in front desk and said when we came back late in the day, everything would be all settled. I even confirmed several times that if we need to get some note to confirm this conversation. She said no….. So we packed everything and put luggage in the front desk and went out for touring. When we came back to the hotel late in the day, the clerk told us everything was booked out, no room available. The change was not done!! We were forced to go back the original noisy 1st floor room. And the even worst part was, they didn’t even clean the room!! We had to unpack again! I couldn’t even believe this was something that could happen in a Marriott system hotel. The morning when we checked out, the lady who created such trouble to us did not even apologize!? How could a hotel hire such rude, unprofessional staff?? I will never stay in any Fairfield Inn. For those of u traveling to San Jose, stay away from this hotel if you don’t want to ruin your trip.
Response from Customer Service on 9 Feb 2024
Jie, it's clear that your recent experience fell short of your expectations and for that, we are deeply apologetic. We always strive to ensure that all our guests are provided with a comfortable and tranquil stay, and it's disappointing to hear that unwanted noise affected your rest.The situation regarding room relocation appears to be a misunderstanding, and we assure you that it's not a common occurrence. Nonetheless, we appreciate receiving your feedback as it allows us to address these issues and take measures for future improvement. In connection with your room not being serviced, we take such matters very seriously and will utilize your feedback to improve our practices.Regarding your comment about our morning colleague, please know we place immense value on our team's professionalism and this mishap will be reviewed with her. We'll make sure to use this as an opportunity for training and improvement.It's unfortunate that your experience has deterred you from staying with our brand, but we hope that you give us, or any other hotel under our brand another chance in the future as we are genuinely committed to making sure all of our guests have a positive stay.

2/10 Terrible

Jeannie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No house cleaning for two night stay.
House cleaning was not offered for two night stay.
Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Jeannie, we understand your concerns about the routine housekeeping services during your stay. We aim to strike a balance between prioritizing guest's comfort and respecting their privacy. Assurance of consistent and top-notch services is our priority, and we're saddened to learn your experience was not as anticipated. Your valuable feedback will be reviewed to make necessary improvements. We do hope for the chance to host you again and deliver the level of satisfaction that you deserve.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 2 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Anthony, thank you for your concise yet positive comment regarding Fairfield Inn & Suites San Jose Airport. We're thrilled to know your stay was great. We hope to serve you again in the future!

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
John, it seems like your experience at our hotel was average. At Fairfield Inn & Suites San Jose Airport, we strive for our guests' complete satisfaction. If there are any areas of improvement that you identified during your stay, please do not hesitate to share them with us. We appreciate your visit and are dedicated to refining our service for your future stays.

10/10 Excellent

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and lose to many amenities
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Patty, it's wonderful to hear that you found the Fairfield Inn & Suites San Jose Airport a pleasant place for your stay. We're glad you appreciated our convenient location close to many amenities. Thank you for your positive comments, and we hope to welcome you back in the future.

10/10 Excellent

Yanely

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service at an entrance where you walked me
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Yanely, it's wonderful to hear that the Fairfield Inn & Suites San Jose Airport demonstrated excellent guest services upon your arrival. We aim to make each moment of your stay memorable, starting right from the entrance. We're looking forward to welcoming you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel
We enjoyed our stay at the Fairfield San Jose, staff are extremely friendly, accommodating, and make you feel welcome! Recent remodeling has even made it better!
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Karen, your kind words about your stay at Fairfield Inn & Suites San Jose Airport are appreciated. It's great to hear you enjoyed our warm team members and the comfortable ambiance after our recent updates. We strive to make all our guests feel welcome, and your feedback confirms our efforts. Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for the 10/10 rating, Mercedes!It's excellent you enjoyed your time at Fairfield Inn & Suites San Jose Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this location often and am always welcomed back by great staff, and a great room that is always clean, comfortable, and all-around enjoyable.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Cathleen, your loyalty to the Fairfield Inn & Suites San Jose Airport is greatly appreciated and we're thrilled you repeatedly find our colleagues welcoming and the rooms to your liking. We eagerly look forward to making your future stays equally as enjoyable.

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the perfect rating, Vivienne!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Fairfield Inn & Suites San Jose Airport.Have a wonderful day!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Jason, it's great to hear that you had a top-tier experience at Fairfield Inn & Suites San Jose Airport. Appreciating your rating, we hope to see you again in the future for another excellent stay.

10/10 Excellent

mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel to anyone. Great Place.
Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Mike, we're thrilled that you found Fairfax Inn & Suites San Jose Airport to be a wonderful place to stay and are honored by your recommendation! We look forward to welcoming you back for yet another great experience.

10/10 Excellent

Donald, Itasca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for about 12 hours. Bed was comfortable and the facilities were as expected. Perfect for an overnight stay if you’re getting in late. The property looked very nice as well, although we did not use it. Large pool, decent gym facility, and the grounds were very well manicured
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Donald, it's great to hear that you found the comfort and amenities at Fairfield Inn & Suites San Jose Airport to be to your liking. Our extensive facilities, including the pool and gym, are indeed an added bonus for guests to enjoy. We appreciate your positive feedback and look forward to the opportunity of welcoming you back for a more extended stay.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, room comfort
Toilet sucked
I stay there often. Great place just bc of the rain maybe the toilet was getting clogged. I had to plunge it lol. That’s the only thing
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
Ernesto, we're glad to hear that Fairfield Inn & Suites San Jose Airport is your go-to choice when in town. We appreciate your understanding and humor during the unexpected bathroom hiccup that you encountered. Our team is always here to help in these situations, don't hesitate to reach out next time. Thank you for your continued patronage and looking forward to welcoming you back again soon.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Michael, thank you for taking the time to rate your stay at Fairfield Inn & Suites San Jose Airport. It's delightful to know that your visit met your expectations. We eagerly anticipate your next visit and hope to continue providing top-quality experiences.

10/10 Excellent

OCTAVIUS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff were helpful in answering my questions. I liked the gated exterior to go back to lobby! Felt safer that way.
Response from Customer Service on 13 Jan 2024
Octavius, thank you for highlighting the amicability of our team members at Fairfield Inn & Suites San Jose Airport and the sense of security our establishment's layout provided. We are thrilled you found our team helpful and you appreciated the extra steps we take in ensuring guest safety. Looking forward to welcoming you back. Safe travels!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect hotel for us . It is very clean and very quiet . The service at the front desk was making . We had a great shuttle from the airport and the staff arranged a taxi for us to go to the airport . Excellent customer service
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Susan, we're delighted to hear that Fairfield Inn & Suites San Jose Airport provided a perfect experience for you. It's great to know that the cleanliness, serene environment, and exceptional front desk service met your needs. We're also pleased that our team members made your transportation arrangements hassle-free. We truly appreciate your kind words about our customer service. We hope to welcome you back soon for your future travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
David, it's fantastic to hear that your stay at the Fairfield Inn & Suites San Jose Airport was superb. We strive to provide excellent service and we're delighted you've experienced it first-hand. We truly appreciate your feedback and look forward to welcoming you back on your next trip.

10/10 Excellent

Jeanet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Response from Customer Service on 9 Feb 2024
Jeanet, your kind words about the Fairfield Inn & Suites San Jose Airport are much appreciated. It's wonderful to know that our team members' friendliness contributed to your positive experience. We look forward to seeing you again on your next visit.

8/10 Good

Ishoo

Liked: Cleanliness, staff & service, property conditions & facilities
The property was so beautiful but the heating was so noisy and couldn’t be controlled. I had to turn it off even I complained to hotel
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ishoo, thank you for taking the time to share your experience at Fairfield Inn & Suites San Jose Airport. We're pleased to hear you found our property appealing. Regarding the heating system, we appreciate your patience and hope this did not cast a shadow over your overall stay. We assure you that our team members are actively working to address such issues for uninterrupted comfort. We hope for the opportunity to better serve you in the future.