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Reviews of CasaBlanca Hotel

3.5 out of 5
CasaBlanca Hotel
316 Calle Fortaleza, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 712 out of 1141 reviews" "
Rating 8 - Good. 242 out of 1141 reviews" "
Rating 6 - Okay. 106 out of 1141 reviews" "
Rating 4 - Poor. 51 out of 1141 reviews" "
Rating 2 - Terrible. 30 out of 1141 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto, East Brunswick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot.
Stayed 2 nights in Mar 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

4/10 Poor

Ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the pictures. I am so upset at myself for paying the amount of money I spent to stay at this hotel. Old dirty and the Rooms smell terrible. The mattress on the bed is old and it’s squeaks. The pressure on the shower is terrible and the water goes from extremely hot to extremely cold. The walls on the room are dirty and the curtains look like they have not been washed in years. I took some pictures but my husband did not allowed me to talk to management and complaint. I booked this trip for my husband as a Xmas gift first time going to the island he was exited about the tubs until we saw how disgustingly dirty they were. There is a small futon in the room which thankfully it was my husband and I only, I would not lay my child there it was stained and dirty. I could go on and on about how disappointed I am. On a better note the staff was very polite at the desk and the food was delicious at the restaurant.
Stayed 6 nights in May 2024
Response from R. Cruz on 22 May 2024
Thank you for your detailed feedback. We’re very sorry to hear about your disappointing experience. Cleanliness and comfort are top priorities for us, and we regret that we fell short. We’re glad you found our staff polite and enjoyed the restaurant. Your comments will be addressed with our team to improve our services. Thank you for bringing these issues to our attention.

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel decor and staff. The rooftop view tubs and jacuzzis were great. Breezes up top are wonderful. Free water and plenty of towels 24/7 and helpful staff were great. We didn’t like the slow elevator, bathroom sink that was loose and very slow drain, poor water pressure in the shower. Nice ambiance and decor hotel but needs some love. I would stay here again for overall experience!
Stayed 5 nights in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jennifer, Berwyn Heights

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This historic building was beautiful and very uniquely decorated! The king room was windowless but the rooftop was awesome. The lady who checked us in and worked days was lovely!! Bed was super comfortable and the art was pretty cool. Great location for walking around the city!
Stayed 3 nights in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times, staff is always super friendly. Rooms are always nice and adorable. Staff always provides wonderful reccomendations, beds are very comfortable and I love the theme of the hotel.
Stayed 1 night in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Daniel

Liked: Cleanliness
Stayed 5 nights in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location!
Stayed 1 night in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky hotel. Nice to stay somewhere outside the normal bland hotel. Good facilities, cocktail bar, breakfast. Only thing that would be great is having a kettle in the room so you can do tea or coffee.
Stayed 2 nights in Apr 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Martin, Orange

Stayed 1 night in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice and the staff was super friendly. You definitely stay there again.
Stayed 4 nights in May 2024
Response from R. Cruz on 21 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

marijoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop tubs and views were amazing. The is only so much water pressure to the four tubs for each one filling the pressured is reduced equally. The hotel is really hard to find but parking in the parking garage and walking is best. Our GPS had us up and down one way streets circling all over. The hotel front is in the middle of the block ona one way street about a block from the parking garage. The far garage offers a discount, we learned after checking out. The rooms are artistic and have a cool feel to them but do not have an outside window which gave the humid air a heavy feel the night I stayed. The fire exit a beautiful marble staircase that ends at the water and coffee area on the ground floor. It is a beautiful location, convienent, and has an amazing roof top areas.
Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

6/10 Okay

Lisa, Steamboat Springs

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
CasaBlanca is an aging hotel, but in a great location to walk Old San Juan area. The charm is wearing thin, with older, squeaky beds, sheets that don't fit, and outlets for devices sparse. However, it was clean and the air conditioning worked. The staff were lovely! Overall, OK for an overnight, but not for a long stay.
Stayed 1 night in May 2024
Response from R. Cruz on 22 May 2024
Thank you for your feedback. We're glad you enjoyed our convenient location, cleanliness, and friendly staff. We appreciate your comments on the bed, sheets, and outlets, and we'll work on these areas to improve our guests' experience. Thank you for staying with us.

10/10 Excellent

Elizabeth Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved the roof top lounge areas!
Stayed 1 night in Mar 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Taeshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 1 night in May 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Kristtel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was so convenient and amazing
Stayed 3 nights in May 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with our a/c. The staff went above and beyond to make sure we were happy with our stay. I would recommend and if I visit Old San Juan again I would definitely stay here. It was quiet, clean and they have jacuzzi’s on the rooftop along with stone baths on the rooftop.
Stayed 2 nights in May 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

haylie

Very cool place to stay! Staff was amazing and it is in a great location in old San Juan!
Stayed 1 night in May 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Niceee
Stayed 2 nights in May 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

2/10 Terrible

Melissa

upon arriving to the hotel, we realized that we had booked the incorrect date, reserving a day later than our arrival. The lady at the desk informed me that she would have to get approval from her manager, who was not in that day to have the current booking refunded. l We ended up reserving with the hotel, directly, and paying with the notion that manager would review the refund. No one has gotten back to us regarding this refund even though Expedia has reached out multiple times. It was an honest mistake that could’ve been simply refunded as they did not lose any money since we’ve reserved that night. Anyways, please do not stay at this hotel.
Stayed 1 night in May 2024
Response from R. Cruz on 22 May 2024
Thank you for your feedback. We're very sorry for the inconvenience you experienced with your booking date. This situation is not reflective of our usual standards. We will follow up with our management team immediately to resolve your refund issue. We appreciate your patience and understanding.

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and Great Location!
Stayed 2 nights in Mar 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
perfect place very nice everything
Stayed 2 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jeffrey

Travelled with family
Great hotel in the heart of Old San Juan. Great breakfast with fantastic staff.
Stayed 3 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The decor is beautiful
Stayed 2 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with a cool little bar and descent breakfast. Love the Casa Blanca Moroccan theme. Wonderful antique furnishings. Will definitely be back
Stayed 2 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decor. The staff was very hospitable.
Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Fern

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO coffeemakers in room. Yes in lobby but empty when we went to get some. Disappointed. Great location, room was good, no window in room.
Stayed 2 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Jessie, TUSCALOOSA

Travelled with family
I love the hotel
Stayed 3 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Shalee, Independence

Stayed 1 night in Apr 2024
Response from R. Cruz on 22 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Joey, Irvington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and clean boutique hotel. Friendly staff in the heart of Old San Juan. I would stay again and recommend to others.
Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vintage everything it was very welcoming UU
Stayed 4 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

4/10 Poor

Bidhin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was not cleaned before renting. Staff didn’t care after informing them.
Stayed 1 night in Apr 2024
Response from R. Cruz on 22 May 2024
We're very sorry to hear about your experience. Cleanliness is a top priority for us, and we apologize for falling short. We'll address this issue with our staff to ensure it doesn’t happen again. Thank you for bringing it to our attention.

10/10 Excellent

yorki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little Hotel in the heart of San Juan, would repeat if back to PR.
Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really impressed with the room and the staff was great!! Definitely recommend!
Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Ana

Travelled with family
Liked: Amenities
Beautiful
Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up to the hotel with no expectations. The longer we were there the more we enjoyed it, it's very cute, eclectic, and our room was very quiet. The staff went above and beyond to accommodate… There's a cute little bar over the one set of elevators and they have, really great restaurant for breakfast in the morning. Cool rooftop areas with stone bathtub and the other roof deck area has hot tubs with an outdoor shower. We really enjoyed our stay here. It was a good time.
Stayed 3 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

LindyAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the hotel
Stayed 3 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Ravi Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Kaitlyn

Stayed 1 night in Apr 2024
Response from R. Cruz on 15 May 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

maryanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was just what we needed. Hotel was in a central location, with sites within walkable distance.
Stayed 1 night in Apr 2024
Response from R. Cruz on 21 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice refurbished old building
Stayed 1 night in Apr 2024
Response from R. Cruz on 21 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Yanira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Casablanca was a beautiful property with even more beautiful staff and amenities. 10/10 would stay here again!!
Stayed 1 night in Apr 2024
Response from R. Cruz on 20 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Mark, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and the Casablanca theme was fabulous
Stayed 3 nights in Apr 2024
Response from R. Cruz on 19 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

8/10 Good

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
This funky boutique hotel is a great spot. Staff is friendly and accommodating. Rooms are unique and well appointed. Rooftops are a fun hangout. Highly recommend!
Stayed 1 night in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and accommodating.
Stayed 1 night in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Tyren

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice 10 stars
Stayed 3 nights in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Alexandria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in the middle of Viejo San Juan. The rooms were comfortable and the amenities (rooftop/ hot tubs) were nice. We loved the view from the roof. The location is very walkable. The staff gave us good recommendations for dinner and drinks.
Stayed 3 nights in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Hang, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location, for me just easy to walk to view around within the port, to Cathedral of San Juan Bautista (St. John Baptist), to the fort (Castillo) San Cristobal. The staff were nice, quiet area. Breakfast was good. Nice view from the 6th floor. - 1 thing we did not know that the price of hotel not included breakfast. The elevator is big enough, only running slowly.
Stayed 4 nights in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Large room with small balcony. Nice rooftop terrace. Old building which they are to maintain well. Fairly newly remodeled shower. In heart of old town.
Stayed 1 night in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you ! We appreciate your feedback and hope to see you soon!