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Reviews of Holiday Inn San Salvador, an IHG Hotel

4 out of 5
Holiday Inn San Salvador, an IHG Hotel
Urb. Y Blvd Santa Elena, Antiguo Cuscatlán, San Salvador

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 959 reviews" "
Rating 8 - Good. 225 out of 959 reviews" "
Rating 6 - Okay. 40 out of 959 reviews" "
Rating 4 - Poor. 25 out of 959 reviews" "
Rating 2 - Terrible. 26 out of 959 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bodhananda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay
Stayed 2 nights in May 2024
Response from Antonio on 20 May 2024
Dear BodhanandaThank you for your commnets!Holiday Inn San Salvador

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Antonio on 15 May 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

8/10 Good

Ruben

Liked: Cleanliness, staff & service
;l;;
Stayed 2 nights in May 2024
Response from Antonio on 15 May 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Antonio on 2 May 2024
Hi CarlosThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. SincerelyAntonio

10/10 Excellent

Wendy D

Stayed 2 nights in Apr 2024

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with accessible places to eat!
Stayed 1 night in Apr 2024
Response from Antonio on 1 May 2024
¡Estimada Karen!Apreciamos mucho su calificación, nos enorgullece saber que disfruto de su reciente estadía, esperamos servirle nuevamente en Holiday Inn San Salvador.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me parecio exelente, la comida muy buena
Stayed 3 nights in Apr 2024
Response from Antonio on 26 Apr 2024
¡¡Estimado Sr Carlos!!Apreciamos su excelente calificación y comentarios, nos agrada saber que disfruto de su recietne estadía con nosotros! Esperamos su visita nuevamente en Holiday Inn Sn Salvador

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Antonio on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San SalvadorSincerely,Antonio

10/10 Excellent

Wendy D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back and back again always great service and convenient with all the food spots and amazing area to go walking
Stayed 2 nights in Apr 2024
Response from Antonio on 25 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador Sincerely,Antonio

10/10 Excellent

Harold

Stayed 2 nights in Apr 2024
Response from Antonio on 15 May 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 4 nights in Apr 2024
Response from Antonio on 23 Apr 2024
¡¡Hola Alejandro!!¡Gracias por su tiempo en enviar su excelente calificación!¡¡Nos enorgullece saber que disfruto su última estadía con nosotros!! Esperamos servirle nuevamente en Holiday Inn San Salvador.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Antonio on 23 Apr 2024
¡¡Estimada Stephanie!! Apreciamos mucho su excelente puntuación :) Nuestro equipo está orgullo de saber que disfruto de su estadía! esperamos vuelva a visitarnos

4/10 Poor

Julio

Stayed 1 night in Apr 2024
Response from Antonio on 10 May 2024
Estimado Sr JulioLamentamos no cumplir con sus expectativas durante su reciente estadíaEsperamos que nos de la oportunidad de servirle nuevamente

10/10 Excellent

Sandra

Stayed 6 nights in Apr 2024
Response from Antonio on 10 May 2024
Estimada Sandra!Nos da gusto saber que disfrutó su estadía reciente en Holiday Inn San Salvador!La esperamos nuevamente :)

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 3 nights in Apr 2024
Response from Antonio on 17 Apr 2024
Hi Brian!!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador!Sincerely,Antonio

10/10 Excellent

Geiner, WEST VALLEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job !!!!
Stayed 1 night in Mar 2024
Response from Antonio on 17 Apr 2024
Hi Mr Geiner!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Antonio on 12 Apr 2024
Hi!! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador ;)Sincerely,Antonio

10/10 Excellent

Erick

Stayed 1 night in Apr 2024
Response from Antonio on 2 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Everything es good
Stayed 1 night in Apr 2024
Response from Antonio on 6 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Elissa

Stayed 1 night in Mar 2024
Response from Antonio on 6 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Because they Re the best
Stayed 2 nights in Mar 2024
Response from Antonio on 3 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff.
Stayed 3 nights in Mar 2024
Response from Antonio on 1 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador :)Sincerely,Sincerely,

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly courteous staff. I did not like the music too loud.
Stayed 1 night in Mar 2024
Response from Antonio on 1 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

Ana, Chicago

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Antonio on 1 Apr 2024
Estimada Ana apreciamos mucho su calificación acerca de su reciente estadíaEsperamos servirle nuevamente en Holiday Inn San Salvador :)

10/10 Excellent

Vania

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Antonio on 1 Apr 2024
Thank you very much for your rating, we really appreciate your feedback

2/10 Terrible

edwin

Stayed 1 night in Mar 2024
Response from Antonio on 12 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Rosa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good attention and good people
Stayed 1 night in Mar 2024
Response from Antonio on 19 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador

8/10 Good

Liliana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this hotel, very clean, confortable beds close to shopping center, friendly and helpful staff .
Stayed 7 nights in Feb 2024
Response from Antonio on 13 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service
Stayed 2 nights in Mar 2024
Response from Antonio on 13 Mar 2024
Hola estimado Hector!Muchas gracias por su excelente puntuación, esperamos servirle nuevamente en Holiday Inn San Salvador :)

10/10 Excellent

MARITZA ESTELA perez

Stayed 1 night in Feb 2024
Response from Antonio on 26 Mar 2024
Estimada MaritzaApreciamos dedicar de su tiempo en calificarnos con un excelente puntaje, esperamos servirle nuevamente en Holiday Inn San Salvador :)

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good area employees were really nice
Stayed 2 nights in Feb 2024
Response from Antonio on 6 Mar 2024
Hi! Thank you so much for your comments :) . We hope you will visit us again at Holiday Inn San Salvador

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Antonio on 27 Feb 2024
Estimada NormaAgradecemos sus calificaciones respecto a su reciente estadía, esperamos servirle nuevamente en Holiday Inn San Salvador :)

10/10 Excellent

Lorena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was really clean, nice shower, warm water. Starbucks and other restaurants are just across the street.
Stayed 1 night in Feb 2024
Response from Antonio on 27 Feb 2024
Hi !!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador :)

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property
Stayed 2 nights in Feb 2024
Response from Antonio on 27 Feb 2024
Luz!! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador :)

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities
We have stayed many times and have enjoyed our stay. A few things that could be improved.. the shower floor is very slippery, there are no towel bars or hooks for clothing in the bathroom and more hangers in the closet would be appreciated. We look forward to our stay next year. Thanks!
Stayed 8 nights in Feb 2024
Response from Antonio on 23 Feb 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, limpio y el personal muy agradable.
Stayed 1 night in Feb 2024
Response from Antonio on 23 Feb 2024
Buen día estimada JennyNos encanta saber que disfruto su estadía con nosotros, esperamos volver a servirle nuevamente :)

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent customer service. Really comfortable bed. Very clean room. Good choice at breakfast. Good location for us, a taxi cost circa 6 dollars to get to the historic centre but lots of restaurants close by.
Stayed 2 nights in Feb 2024
Response from Antonio on 19 Feb 2024
Hi!! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn :)Sincerely,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay
Stayed 1 night in Feb 2024
Response from Antonio on 19 Feb 2024
Hi !! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador :)Sincerely,

10/10 Excellent

Gabriel, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the best
Stayed 2 nights in Feb 2024
Response from Antonio on 19 Feb 2024
Estimado GabrielRealmente apreciamos sus excelentes comentarios y calificación, esperamos servirle nuevamente en Holiday Inn San Salvador :)

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn staff was incredible during our stay from front desk to breakfast team. Absolutely loved our stay. Will be even better when outside bar patio is completed. Highly recommend.
Stayed 5 nights in Feb 2024
Response from Antonio on 19 Feb 2024
Hi !!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador Sincerely,Antonio

10/10 Excellent

LIDIETH

Stayed 1 night in Jan 2024
Response from Antonio on 25 Mar 2024
Gracias por su excelente review estimada Lidieth!Apreciamos su calificación, esperamos nos vuelva a visitar :)

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Antonio on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

10/10 Excellent

Rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities. Everything was seamless. Breakfast was delicious and staff were very kind and serviceable.
Stayed 1 night in Feb 2024
Response from Antonio on 7 Feb 2024
Hi :) Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us at Holiday Inn San Salvador again. Sincerely,Antonio

10/10 Excellent

TERESA E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very good , located, hotel, servís,Restaurant and wonderful atención 😀
Stayed 1 night in Feb 2024
Response from Antonio on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD PERSONAL , CLEAN
Stayed 1 night in Jan 2024
Response from Antonio on 31 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again at Holiday Inn San Salvador :)Sincerely,Antonio

8/10 Good

Michelle

Stayed 1 night in Jan 2024
Response from Antonio on 26 Mar 2024
Muchas gracias por su review, esperamos que vuelva a visitarnos nuevamente en Holiday Inn San Salvador :)

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Antonio on 29 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

10/10 Excellent

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfect. El Salvador its a great place for turist. The hotel has the best location. It is walking distance to many places and has all the food places nearby.
Stayed 4 nights in Jan 2024
Response from Antonio on 29 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service from all the employees and feels very welcoming. Would definitely stay here again and recommend to friends and families. Muy buen servicio y attencion. Lo recomendaria a otras personas.
Stayed 5 nights in Jan 2024
Response from Antonio on 29 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Antonio

6/10 Okay

Rita

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Service by Edwin at the front desk was great. They were able to arrange safe car-driver transfers but rates were higher than others. Facility, especially lobby, needs significant renovation. Room was too dimpy lit and depressing but was clean and comfortable otherwise.
Response from Antonio on 29 Jan 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,