4/10 Poor
Nathan
Travelled with family
10 Jun 2024
Disliked: Amenities
We had reservations for 2 nights, however the first night our daughter came down with a severe flu and very high fever. We had to leave early to get her home and to the doctor. I tried to talk to a supervisor before we left but she was late to work. A housekeeper took my information and said she would have her call me. No one called me back. I waited two days. I attempted to ask for a credit or refund with the property but was told I had to go through Expedia. Expedia tried to assist but Rio Sands refused the credit/refund. Rio Sands’ lack of communication was inexcusable. The fact that no supervisor called shows their level of customer service. Our family has been going there for over 20 years but we won’t be back. The property is not only aged but extremely overpriced. We can stay at a VRBO or Air B&B for the same cost or less. All they had to do was call me themselves and explain. I would have understood & accepted it.
Nathan
Stayed 2 nights in Jun 2024