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Reviews of El Sendero Inn, Ascend Hotel Collection

2.5 out of 5
El Sendero Inn, Ascend Hotel Collection
311 Old Santa Fe Trail, Santa Fe, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1128 reviews" "
Rating 8 - Good. 355 out of 1128 reviews" "
Rating 6 - Okay. 89 out of 1128 reviews" "
Rating 4 - Poor. 32 out of 1128 reviews" "
Rating 2 - Terrible. 18 out of 1128 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great, quiet property set just blocks away from the Plaza. We enjoyed the access to so many things, the comvenience of leaving our bags at the desk, and also the fact that they held our check in until the middle of the night.
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills, clean and comfy. Great location.
Stayed 3 nights in May 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 3 nights just this long weekend for the 2024 Santa Fe International Literary Festival and it's clean, spacious and central to downtown Santa Fe where all the action is. It is a little noisy being close to the road and only have 2 complimentary small water bottles for the entire stay which was odd to me. There was coffee in the room and fridge which was handy for all the leftovers and to cool down drinks from the heat the that weekend.
Stayed 3 nights in May 2024

6/10 Okay

Jan

Travelled with family
Liked: Cleanliness
The location of the hotel was great. It's walking distance to the Plaza and museums. It's a few minutes drive to Trader Joe's, Whole Foods and two great restaurants. Parking was convenient. Wished we had a microwave in our room and a freezer in our refrigerator. Room and property needs major updating. Value for money - so so.
Stayed 3 nights in May 2024

6/10 Okay

Leah

This is a pretty basic hotel with a good location - walking distance to the plaza. It was fine. But it is a motel, which is not super clear on the booking site. It was safe, clean and a good location - the only real issue I had was that the guy at the front desk was pretty clueless when I asked about airport transportation / opening hours.
Stayed 7 nights in May 2024

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing and clean. Very walkable to many stores, restaurants and historic places.
Stayed 1 night in May 2024

6/10 Okay

cindy

Travelled with partner
Liked: Staff & service
It wasn’t as pleasant as I hoped. A little worn out. Only one bathroom sink.
Stayed 1 night in May 2024

4/10 Poor

Jan

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Counter staff not customer friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Suzeanne, Grand Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,friendly and peaceful!
Stayed 1 night in May 2024

8/10 Good

shell

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to everything!
Stayed 4 nights in May 2024

10/10 Excellent

Gina

This is a very nice quiet place within walking distance to the square. The staff was super friendly and accommodating. I would definitely stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and out. Room was clean, price great for the area. The entrance / exit to parking area is a bit cramped. Person was trying to check in as I was exiting, and got a bit mad at me for trying to get past him. The Larger exit was chained off - guess he didn’t see that. Not hotels fault - just something to note. Otherwise lovely place. We will stay again when we are in Santa Fe again.
Stayed 1 night in May 2024

6/10 Okay

Kevin

Stayed 2 nights in May 2024

10/10 Excellent

GARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and well maintained property. Thoroughly enjoyed the convenience and walkable access to the Plaza and other shopping. The on site parking was also a big plus. Can’t think of anything that we disliked.
Stayed 3 nights in May 2024
Response from DIANA C on 11 May 2024
We are delighted to hear that you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is that the stay came with breakfast which was a gross misstatement. I don't consider a Hostess Danish and packaged muffins which were awful to constitute breakfast. They also had yogurt, coffee which was bad and juice. Great location. Good value.
Stayed 3 nights in Apr 2024
Response from DIANA C on 11 May 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.

8/10 Good

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleaned and location! Could enjoy a tv in the bedroom. we were three and the space is tight. We had an overall peaceful and safe week! The new Chinesse restaurant attached is AMAZING!
Stayed 7 nights in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

8/10 Good

Sandra, Taos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very well kept property, in an excellent location close to the center of santa Fe. The main problem is that they do not serve a hot breakfast,just prepackaged Danish rolls, yogurt and fruit. A Chinese restaurant on site offers hot Chinese food at a cost.
Stayed 1 night in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.

10/10 Excellent

Maria-Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat such reasonable room rates for such a prime location!
Stayed 1 night in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outside if the bldg looks old but inside the rooms have new bathrms and xtra counter outside bathrm was handy
Stayed 1 night in Apr 2024

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to downtown Santa Fe. Price of parking is reasonable compared to neighboring hotels. The hotel staff were friendly. The room was great, the only complaint I had was that the shampoo, conditioner, and shower gel dispensers are very tough to squeeze out and they had mold at the dispenser end (gross). We didn’t do the grab and go breakfast as it was just packaged pastries (we definitely don’t eat stuff like that) and the fruit was so-so. The place was quiet and the fact that we didn’t drive anywhere that weekend was great.
Stayed 2 nights in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Jaclyn R

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Excellent bedding and beds. Convenient and walkable to shopping and restaurants. Check-in was easy and the staff very helpful. The pool looked clean and nice. The lobby smelled a little and it seemed unnecessary to pay $10 for parking but those are the only two minor things. Would Definitely stay here again on trips To Santa Fe
Stayed 1 night in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Thomas

Liked: Cleanliness
Great location. Nice staff. Good price for location
Stayed 2 nights in Apr 2024
Response from DIANA C on 1 May 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celina R. was excellent in helping us get situated: very professional and thorough. She personally took care of a request we had, and gave us excellent suggestions for exploring the area.
Stayed 1 night in Apr 2024
Response from DIANA C on 1 May 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 Okay

Liang

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The motel is quite expensive in this season. The breakfast was really bad.
Stayed 2 nights in Apr 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for shopping. No breakfast to speak of.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Clean nice rooms. Easy walk to area attractions!
Stayed 1 night in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The information on Expedia was misleading in the summary. You have to look below for more details. The summary said Breakfast included and breakfast was a marginal grab and go of packaged muffins and spoiled fruit. The summary said parking and down below it said there was a $10 fee. I missed these details and would not have stayed here. I think they should eliminate the breakfast and $10 parking fee. The room was updated, comfortable and quiet. The location was close to old town Santa Fe. I will stay someplace else next time we stop.
Stayed 1 night in Apr 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from DIANA C on 11 May 2024
We are delighted you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

10/10 Excellent

Sherri

Stayed 1 night in Apr 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Apr 2024
Response from DIANA C on 28 Apr 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

10/10 Excellent

Dr. David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Central in Santa Fe. Not too far from old town in the historic district. The staff is friendly and very helpful and attentive. Hotel is quiet had good parking.
Stayed 3 nights in Apr 2024
Response from DIANA C on 28 Apr 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey, Poughkeepsie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to visit most of the places to visit in Santa Fe
Stayed 2 nights in Apr 2024
Response from DIANA C on 1 May 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

10/10 Excellent

Gaynel, Grand Junction

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is what made this property a great experience. The property is a little older, but very clean and orderly. The people at the front desk were very nice and accommodating. All of the staff were great. I will definitely visit El Sonderro again. It is very difficult to find people that appreciate your business these days In this staff sure did.
Stayed 2 nights in Apr 2024
Response from DIANA C on 28 Apr 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

GUY, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and offered a choice of rooms
Stayed 1 night in Apr 2024
Response from DIANA C on 20 Apr 2024
Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at El Sendero Inn and we hope to see you again very soon for your next stay in Santa FE!

6/10 Okay

James

Stayed 3 nights in Apr 2024

8/10 Good

thomas

Stayed 5 nights in Apr 2024

10/10 Excellent

Pam

Stayed 1 night in Apr 2024
Response from DIANA C on 11 May 2024
We are delighted you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Best value in the area. Next door tobLorewtto Chapel and the famous Plaza. Its an older motel that been refurbished on the inside. Very comfortable. Exterior could use some TLC. Staff very accommodating. This place is all about the LOCATION! At a great rate $
Stayed 1 night in Apr 2024
Response from DIANA C on 21 Apr 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

8/10 Good

Jaime, Los Angeles

Stayed 1 night in Apr 2024
Response from DIANA C on 1 May 2024
Thank you very much for giving us a score. Looking forward to welcoming you back again soon!

8/10 Good

James, Wayzata

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

2/10 Terrible

MARCOS

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We didn’t like the bathroom had a sliding door, all the smell from it invaded the room. The water of the shower went out of the shower area, because the curtain doesn’t seal. Ugly place and very expensive to the quality we received. I paid almost 700 dollars for 3 nights, the quality was of a cheap motel, for which I would have to be charged 150 at most for the three nights. I believe Santa Fe is overpriced.
Stayed 3 nights in Mar 2024
Response from DIANA C on 11 May 2024
Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Santa FE.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, right downtown, a great stay!
Stayed 2 nights in Apr 2024
Response from DIANA C on 21 Apr 2024
Thank you very much for giving us an excellent score. Looking forward to welcoming you back again soon!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from DIANA C on 7 May 2024
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Philip

Stayed 3 nights in Apr 2024
Response from DIANA C on 11 May 2024
We are delighted you had a wonderful stay with us . Thank you so much for staying with us and we hope to see you again soon.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very spacious and comfortable, but there were some things that were a little odd - the USB ports by the nightstand were crooked, so we couldn’t actually use them. The bathroom had no fan or ventilation, so we had to open the window to let the damp air out after showering.
Stayed 1 night in Apr 2024
Response from DIANA C on 28 Apr 2024
Thank you very much for giving us an excellent score. We hope you will stay with us in the future for a more positive experiance.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from DIANA C on 10 Apr 2024
Thank you for the positive score of our hotel. Thank you for your review!