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Reviews of City Express by Marriott Santiago Aeropuerto Chile

3 out of 5
City Express by Marriott Santiago Aeropuerto Chile
Av. Américo Vespucio Oriente 1295, Pudahuel, Santiago

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 355 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Vera, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the accomodation of my early check in. Restaurant food is excellent!
Stayed 1 night in May 2024

8/10 Good

Anders

Stayed 1 night in Apr 2024

4/10 Poor

Estela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place has a super convenient location to the airport but very limited transportation to and from the airport. Taxi charged us $20.00 for one mile. The bathroom had a draining issue.
Stayed 1 night in Apr 2024

10/10 Excellent

Sartaj

Stayed 1 night in Apr 2024

10/10 Excellent

Warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great as a overnighter for your next flight, bed shower, food and airport shuttle, perfect
Stayed 1 night in Apr 2024

8/10 Good

Shyamala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great stop over hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Me hospedé en este hotel ya que me tomé el tiempo de leer los reviews de cada uno de los hoteles a los alrededores del aeropuerto De Santiago ya que viajo con un menor de 4 años y este hotel se ganó las 5 ⭐️ya que hice mi reserva en base a los buenos comentarios de los huéspedes anteriores y mi experiencia fue excelente. En orimer lugar la amabilidad de los empleados de la recepción… fueron muy atentos conmigo y mi hijo . Luego la limpieza la verdad me sorprendió lo inmaculado de la habitación , no le encontré nada que restara estaba todo impecable y olía muy bien . La cama muy cómoda y las sábanas perfectamente limpias . Pedimos cena porque llegamos tarde en la noche y la comida es muy rica nada caro y podes pedir hasta las 2 am eso me pareció genial . Por otro lado el desayuno lo sirven de 6 a 9 am y también todo estuvo bien muy variado y sabroso . La verdad que quede muy conforme con la estadía en este hotel . Lo recomiendo mucho .
Stayed 1 night in Apr 2024

2/10 Terrible

Dana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttles are not always guarantee. Personnel not very friendly or helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Yesika

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for a couple of hours, room was comfortable and staff caring and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed! Very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the shuttle transportation, restaurant in the hotel, and how near it was to the airport.
Stayed 1 night in Apr 2024

4/10 Poor

Leonard

Disliked: Staff & service
Worst Breakfast. Not cooked
Stayed 1 night in Apr 2024

10/10 Excellent

Yohamy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the reception was really kind and since there were four of us she gave us extra towels
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with group
Shuttle from airport to hotel very easy, driver friendly with minimal English but pleasant. Front desk staff friendly and eager to help. Dinner in restaurant was excellent, much more than what we’re expecting. Salmon was moist and on bed of risotto what shrimp and shrimp sauce, wonderful flavour. Fish was Make, again, moist and served on grilled vegetables. Breakfast buffet plentiful but could be a little better organized. Room exceptionally clean and spacious. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient airport hotel. The shuttle service was great. They even pack a breakfast snack pack for us since we had to leave too early for the hotel's breakfast. There's no restaurants or other convenience in the neighborhood except other airport hotels.
Stayed 1 night in Apr 2024

6/10 Okay

Laura, Paris

Disliked: Property conditions & facilities
The hotel is near the airport, as many other airport hôtels. The area is industrial, wire fences around the hotel and other properties. The shuttle runs at certain times. I had to wait 30 minutes in the heat outside Gate 3. I had to call, twice, wait on the phone several minutes, and will have to pay $$$ for the call as I used my phone which is not from Chile. The food is really average. Breakfast was rather simple.
Stayed 1 night in Apr 2024

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cristian

Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susan C

Stayed 1 night in Mar 2024

10/10 Excellent

Willem van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great hotel to stay in when arriving jet lagged. Bus rides till 23.00 pm. Late check-out was granted. Very good breakfast with fruirs, lettuse, tomatoes.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to sleep, very clean and neat with good breakfast choices, if you're ok with eggs, cereal and basic eats. I like the lactate free milk offering.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They took good care of me when my passport was stolen.
Stayed 1 night in Mar 2024

8/10 Good

Jeanne Trujillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a walkable area. Security fencing all around property.
Stayed 2 nights in Feb 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from shopping and no bus service nearby. Had to use Ubers to come and go.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lewis

Stayed 1 night in Feb 2024

4/10 Poor

David, Cuenca

Travelled with family
Liked: Cleanliness, amenities
The shuttle runs every hour except the hours we needed it
Stayed 1 night in Feb 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid airport hotel, for when you need to be close to Santiago airport. Room was clean, the breakfast was good, and had a free shuttle to the airport
Stayed 1 night in Feb 2024

6/10 Okay

susie

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Lewis

Travelled with family
Liked: Amenities
The staff was friendly & very helpful. The food was delicious & my husband found gluten free options.
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, close to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment. Its an airport hotel and as such we known the location around the hotel will be not great but very convenient to the airport
Stayed 1 night in Feb 2024

8/10 Good

dhiren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast . inconvenient and unsafe location
Stayed 1 night in Feb 2024

10/10 Excellent

dario, BOCA RATON

Travelled with family
Old hotel very clean near airport good for one night Good food
Stayed 1 night in Feb 2024

8/10 Good

Yuen Kwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to airport, shuttle bus provided but wish service every 30 minutes instead of 1 per hour. Breakfast simple with limited choices. We had both lunch and dinner at hotel restaurant because it’s not close to shops and eateries.
Stayed 1 night in Feb 2024

8/10 Good

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a typical ok airport hotel. We chose it for its proxomity to the airport and it was fine.
Stayed 1 night in Feb 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the airport, provided a takeaway breakfast as I had an early flight and a free shuttle Couldn’t ask for more
Stayed 1 night in Feb 2024

4/10 Poor

Gord

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only reason we picked this property was because of the free airport shuttle. We missed the 12 midnight shuttle and the next one was at 3 AM. When we arrived at the hotel, we tried to book a morning shuttle and was told they were all full. Thanks a lot. And the free breakfast was out of eggs, sausages and toast.
Stayed 1 night in Feb 2024

8/10 Good

David

Stayed 1 night in Feb 2024

10/10 Excellent

Irene, Lomita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I called the hotel 15 times to make sure there would be a shuttle at the airport before midnight. There was no answer. There were no signs indicating where the shuttle stopped. The people at the check-in counter were not helpful at all. They did not apologize for not answering the phone at all. It was extremely frustrating when I did not feel safe at the airport close to midnight by myself. I booked a room here because of the shuttle service. Terrible experience.
Stayed 1 night in Jan 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value airport hotel
We booked at the last minute and were happy with our stay. Parking was plentiful and secure, and dinner was pretty good for an airport hotel. The room was quiet and spacious, and was a short drive to drop off the hire car at the airport in the morning. Would stay again.
Stayed 1 night in Feb 2024

8/10 Good

veronica

Stayed 1 night in Feb 2024

8/10 Good

MARY GRACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Deng-Fu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and neat, airport shuttle is quite convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles, Vacaville

Stayed 1 night in Jan 2024

6/10 Okay

Albert, Orange

Travelled with family
Disliked: Amenities
The bathroom drain was semi plugged. The hotel charge $10 per day per luggage for storage. Most hotels provide complimentary storage for guests
Stayed 1 night in Jan 2024

8/10 Good

Eva

Stayed 1 night in Jan 2024