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Reviews of Hotel Domani

3 out of 5
Hotel Domani
Rua Dr. Gastão Vidigal, 165, Guarulhos, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 999 reviews" "
Rating 8 - Good. 305 out of 999 reviews" "
Rating 6 - Okay. 87 out of 999 reviews" "
Rating 4 - Poor. 34 out of 999 reviews" "
Rating 2 - Terrible. 20 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

LUIS ENRIQUE

Stayed 1 night in May 2024

10/10 Excellent

fouzi alaoui

Stayed 2 nights in Mar 2024

6/10 Okay

Adriane

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
My stay
Stayed 1 night in Feb 2024

10/10 Excellent

Geoffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom o hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención fue muy buena y el transporte de traslado muy puntual.
Stayed 1 night in Feb 2024

8/10 Good

Gary

Travelled with partner
Liked: Property conditions & facilities
Excellent value for money - free airport shuttle and free breakfast. Breakfast is perfectly adequate not spectacular. A downside is the quality of the mattresses - very cheap quality. The dinner is well priced but the service was really poor. Waited 45 mins for fried chicken and chips and a portion of fried chicken wings. Had been kept warm and the wings were way overdone.
Stayed 1 night in Jan 2024

8/10 Good

Grazyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Aurelio

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
O senhor da recepção e a senhora da tarde mal olham a nossa cara. Uma pena não ter conseguido reserva no Mercure.
Stayed 1 night in Jan 2024

8/10 Good

Mônica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Com certeza retornarei
Estadia estava ok. Retornarei
Stayed 1 night in Jan 2024

10/10 Excellent

madel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommended and i will stay there again
Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Livia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly staff. We checked in with a tired 5 year old, and they were super accommodating and prompt in assisting us. Clean hotel, the room was quiet, AC works well, shower has great water pressure, bed was comfortable. There are two elevators, small lounge area, they sell snacks at the front desk. The hotel shuttle to the airport is a bonus! The driver even waited for us at our terminal, so we wouldn't have to wait. Tip: call the hotel before your arrival to schedule the pick up time, it is usually hourly. The other bonus is free breakfast. There is a club across the street with pools, tennis courts, and playground, open Tue to Sun; R$60 per adult, children up to 10 are free, open until 8pm. Great option for families (clube recreativo de Guarulhos). We ordered pizza from a nearby place, Nuccho, and it was delicious, fast service. We totally recommend this hotel. The fit
Stayed 1 night in Dec 2023

10/10 Excellent

Julia, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jose Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good choice
Domani is an amazing hotel. At a first glance, I would like to live there! Airport pick up and drop off is a wonderful help! But the matress I've got was hard as a rock. Concierge told me they are updating all. So, it will be perfect!
Stayed 1 night in Dec 2023

10/10 Excellent

Jingbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; transfer to airport
Stayed 1 night in Nov 2023
Response from Equipe Domani on 20 Nov 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

10/10 Excellent

Reham

Stayed 1 night in Oct 2023
Response from Equipe Domani on 28 Nov 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

2/10 Terrible

Rodrigo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Caro pelo que oferece. Não vale o preço!
Stayed 3 nights in Oct 2023
Response from Equipe Domani on 28 Nov 2023
Tomamos conhecimento de suas apreciações a respeito do nosso Hotel.Agradecemos suas observações bem como estamos providenciando as devidas correções.Esperamos que em suas próximas visitas a Guarulhos, possamos acolher a si e sua família.Atenciosamente,Equipe Domani

8/10 Good

Joanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Joanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Daiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great staff, good location close to the airport
Stayed 1 night in Sep 2023
Response from Equipe Domani on 13 Sept 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

10/10 Excellent

Taynara

Stayed 1 night in Aug 2023
Response from Equipe Domani on 13 Sept 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

2/10 Terrible

taye

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Equipe Domani on 29 Aug 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

8/10 Good

Jozier

Liked: Staff & service
Great for price. Great Wifi.
Stayed 4 nights in Jul 2023
Response from Equipe Domani on 15 Aug 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

8/10 Good

Moema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Equipe Domani on 15 Aug 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

4/10 Poor

francis

Liked: Cleanliness
Disliked: Staff & service, amenities
Everything was fine with the place but a few minor things. 1. No one spoke fluent English. I know this should not be a major thing as I don’t speak Portuguese either. That is also why I don’t work in the tourism industry. 2. They told me the wrong time repeatedly on the time for my laundry to be ready. I finally found out why. They had the wrong room number on my laundry bag. I know, however, that it was written correctly because I watched the man write it on my bag correctly. 3. Finally, not such a minor thing, my room door wouldn’t lock. I told the staff about the problem, and they didn’t understand what I was saying. I got out my phone to use the translator app and after several attempts they understood. They sent the maintenance man up there with me. He tried it, and it didn’t work. He called someone who seemed like he got angry with him about inconveniencing him about such a minor problem. He finally got it to lock. He told me to open it with my key. I did, and when I shut it, it didn’t work again. So he finally got it to lock again after about five minutes of opening and shutting the door. I was then over it. I told him to leave it shut so that I could just leave the property. When I came back a few hours later it would not lock again. So I had to spend the last 8 hours in my room. When I left I informed them of the problem again. The room number 555 does not lock.
Stayed 3 nights in Jul 2023
Response from Equipe Domani on 29 Aug 2023
Tomamos conhecimento de suas apreciações a respeito do nosso Hotel.Agradecemos suas observações bem como estamos providenciando as devidas correções.Esperamos que em suas próximas visitas a Guarulhos, possamos acolher a si e sua família.Atenciosamente,Equipe Domani

6/10 Okay

Cyrus

Stayed 1 night in Jul 2023
Response from Equipe Domani on 15 Aug 2023
Obrigada por escolher o Hotel Domani.Agradecemos a preferencia! Atenciosamente,Equipe Domani

10/10 Excellent

youngju

Stayed 1 night in May 2023

10/10 Excellent

Fernando

Stayed 1 night in Mar 2023
Response from Equipe Domani on 5 May 2023
Tomamos conhecimento de suas apreciações a respeito do nosso Hotel.Agradecemos suas observações bem como estamos providenciando as devidas correções.Esperamos que em suas próximas visitas a Guarulhos, possamos acolher a si e sua família.Atenciosamente,Equipe Domani

4/10 Poor

miguel

Business traveller
Disliked: Cleanliness, amenities
nothing

2/10 Terrible

Alven

Stayed 2 nights in Oct 2022

8/10 Good

Lisa

Stayed 1 night in Sep 2022

10/10 Excellent

Polyanne

Stayed 1 night in Aug 2022

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a van/shuttle service to and from Guarulhos airport (GRU). Good rooms and nice breakfast. I would definitely recommend for anyone who has an overnight layover in Guarulhos, especially given the airport transfer service offered.
Stayed 1 night in Aug 2022

10/10 Excellent

Zeng

Stayed 1 night in Aug 2022

10/10 Excellent

Pilar S

Stayed 1 night in Jul 2022

8/10 Good

Helna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!!
Even though it’s not a 5 star hotel, but overall was good!! Everything was clean (and I could smell it).
Stayed 1 night in Jun 2022

10/10 Excellent

Silvio

Stayed 1 night in May 2022

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly with my family and responsive at all times via WhatsApp, the shuttle information was helpful, would definitely come back!
Stayed 1 night in Mar 2022
Response from EQUIPE DOMANI on 25 Mar 2022
Agradecemos a avaliação do senhor feito ao nosso Hotel. São hospedes assim como a senhor que nos fazem continuar e fazer nosso serviço com excelência . s. As providencias foram feitas. Muito Obrigada Atenciosamente, Equipe Domani

6/10 Okay

Verified traveller

Ok but I’d try another option next time
Shower took 10 minutes to get hot water. Restaurant was expensive. Airport transfer was not as available as expected. Towels had a strong bleach smell. Staff was very polite.
Stayed 1 night in Feb 2022
Response from EQUIPE DOMANI on 25 Mar 2022
Agradecemos a avaliação do senhor feito ao nosso Hotel. São hospedes assim como a senhor que nos fazem continuar e fazer nosso serviço com excelência . Agradecemos as observações que o senhor fez e as reclamações. As providencias foram feitas. Muito Obrigada Atenciosamente, Equipe Domani

4/10 Poor

Manoel

Disliked: Room comfort
Disappointed
I wouldn’t stay there again.
Stayed 1 night in Feb 2022
Response from EQUIPE DOMANI on 25 Mar 2022
Agradecemos a avaliação do senhor feito ao nosso Hotel. São hospedes assim como a senhor que nos fazem continuar e fazer nosso serviço com excelência . Agradecemos as observações que o senhor fez e as reclamações. As providencias foram feitas. Muito Obrigada Atenciosamente, Equipe Domani

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle services
Stayed 1 night in Jan 2022

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay!
This good place to stay and I would book it again. Good breakfast and friendly staff. Noise control could be better, you can hear what others are talking about in the next rooms. Also, we could hear the noise of water running when someone flush on the upper level.
Stayed 1 night in Dec 2021

2/10 Terrible

Andre, the woodlands

Stayed 1 night in Dec 2021

2/10 Terrible

Ramon

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2021

4/10 Poor

Neumar, Saskatoon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Comecou muito bem com o motorista do shuttle super educado e atencioso. Se nao fosse alguem do hotel abrindo a porta do meu quarto as 8 da manha enquanto eu dormia (sorte q estava na corrente). Apos esse acontecimento, ligaram pra mim as 10 da manha, atendi e desligaram na minha cara. A intencao em ficar nesse hotel era pra descansar e dormir ate tarde para meu voo internacional. Resumindo, nao serviu pra nada, pois fiquei inseguro
Stayed 1 night in Nov 2021

10/10 Excellent

IONE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
We stayed here as someone to sleep during an airport stopover and it was great. Big, comfortable bed and free airport transfer
Stayed 1 night in Nov 2021