Indoor pool, seasonal outdoor pool, lifeguards on site
Check availability

Reviews of Hotel Hills Congress & Termal Spa Resort

4.5 out of 5
Hotel Hills Congress & Termal Spa Resort
Butmirska cesta 18, Sarajevo

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 130 reviews" "
Rating 8 - Good. 38 out of 130 reviews" "
Rating 6 - Okay. 12 out of 130 reviews" "
Rating 4 - Poor. 10 out of 130 reviews" "
Rating 2 - Terrible. 9 out of 130 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mirsada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay!
Stayed 1 night in May 2024

10/10 Excellent

ZAHID, Bellevue

Travelled with partner
Liked: Amenities
Excellent breakfast selection, so much on offer!
Stayed 2 nights in Apr 2024

8/10 Good

Mirsada

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room doesn’t have iron. That’s the only thing that needs to be improved! I highly recommend!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mirsada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room doesn’t have iron. That’s the only thing that’s missing! Otherwise, I highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Mirsada

Travelled with partner
Best service and food we ever had! Highly recommend!
Stayed 1 night in Dec 2023

6/10 Okay

Milan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Remzo

Stayed 1 night in Nov 2023

10/10 Excellent

MANSOUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lejla on 2 Dec 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excellent

Mahira

Stayed 1 night in Oct 2023
Response from Lejla on 2 Dec 2023
Dear Mrs Mahira,Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excellent

MANSOUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Oct 2023
Response from Lejla on 2 Dec 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excellent

MANSOUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Lejla on 2 Dec 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excellent

Rachel, West Hoxton

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were fantastic
Stayed 8 nights in Aug 2023
Response from Lejla on 2 Dec 2023
Dear Mrs Rachel,It was a pleasure to accommodate you at our hotel.Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

8/10 Good

Alim

Travelled with family and small children
Liked: Cleanliness, staff & service
The food in the buffet was very limied and there wasn't much variation on a day to day basis.
Stayed 5 nights in Aug 2023
Response from Merima on 13 Sept 2023
Dear, Thank you for leaving your review about your stay in our property.We will try to do our best on improving the services with which you did not were satisfied. We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 Poor

Emina

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was great, but the rooms are not wheelchair accessible. Also it could have been much cleaner. The elevators were dirty and I also found a huge bug in my room. The rooms are not worth the price to be honest.
Stayed 1 night in Aug 2023
Response from Merima on 13 Sept 2023
Dear, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. We have rooms suitable for people with disabilities and you should have just asked for such a room. The elevators are normally always clean, it is not clear to us what happened.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 Good

Nihad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from Merima on 13 Sept 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

6/10 Okay

Amra

Stayed 5 nights in Jul 2023
Response from Merima on 13 Sept 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 Excellent

Zifet

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Merima on 13 Sept 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 Excellent

Abid

Stayed 3 nights in Jul 2023
Response from Merima on 13 Sept 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

8/10 Good

Lejla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport; spacious rooms; comfortable beds; clean rooms
Stayed 1 night in Jul 2023
Response from Lejla on 25 Jul 2023
Dear Lejla,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excellent

Armel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is by far the best Hotel in Sarajevo, breakfast buffet is excellent with lots of options. The staff is super friendly.
Stayed 8 nights in Jun 2023
Response from Lejla on 25 Jul 2023
Dear Armel,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excellent

Erki

Stayed 1 night in Jun 2023
Response from Lejla on 25 Jul 2023
Dear Erki,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bosnia visit
It’s very good .
Stayed 2 nights in Jun 2023
Response from Lejla on 25 Jul 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Lejla on 25 Jul 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 Excellent

Selmir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Lejla on 25 Jul 2023
Dear Selmir,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Lejla on 25 Jul 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 Good

Biljana

Travelled with family, Travelled with group
Liked: Cleanliness
Not so great
The hotel has a huge thermal spa complex which was the reason we picked it. However, the hotel seems to be short of staff, not able to manage crowds of guests. Most disappointing was breakfast - lots of food choices in a dark overcrowded restaurant. Food was not presented nicely, pieces of cheese and salami looked as if they were thrown on the plate. I could not find a hand sanitizer in the restaurant. Room was huge, but slightly worn our. The pools were clean and not crowded. The wifi was very slow. When asked about it, the receptionist said it works fine for him! Other receptionists were very kind. Overall, for next time I would choose another hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Osman, Grimes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect. Clean, modern and very friendly people. Food is great. Highly recommend.
Stayed 3 nights in Jul 2022
Response from Lejla on 25 Jul 2023
Dear Osman,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

6/10 Okay

Piotr

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022
Response from Lejla on 25 Jul 2023
Dear Piotr,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Sep 2021
Response from Lejla on 29 Sept 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

8/10 Good

mirza, sandy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice room with balcony
Stayed 3 nights in Aug 2021
Response from Lejla on 22 Sept 2021
Dear Guest, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

8/10 Good

Mohamed

Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Amazing pools
Stayed 4 nights in Aug 2021
Response from Lejla on 2 Sept 2021
Dears, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

10/10 Excellent

Jasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lejla on 2 Sept 2021
Dear Mr. Jasim, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good hotel, put the price was high
Stayed 5 nights in Jul 2021
Response from Lejla on 2 Sept 2021
Dear Sir/Madam, Many thanks for your feedback. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Thank you! Best regards,

8/10 Good

MOHAMED

Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff are friendly
Stayed 3 nights in Jun 2021
Response from Lejla on 7 Jul 2021
Dear Guest, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel Amazing breakfast
Stayed 3 nights in Jun 2021
Response from Lejla on 1 Jul 2021
Dear Guest, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

8/10 Good

Haitham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed during lockdown
Stayed while there was a lockdown. Pleasant and comfortable with enough to do.
Stayed 1 night in Mar 2021
Response from Lejla on 22 Mar 2021
Dear Mr. Hatiham, Many thanks for your kind words. We always do appreciate feedback from our guests and certainly good one is welcomed. We hope to see you soon and make your stay even better! Best regards,

8/10 Good

Haitham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lockdown fun
Ideal use for the family all amenities for kids even during lockdown kids are entertained (huge space, pools, indoor playground)
Stayed 1 night in Mar 2021
Response from Lejla on 16 Mar 2021
Dear Mr. Haitham, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book at some other hotel!!
This is a 2 star hotel not a 5 star. it's a dirty hotel!! They do not serve lunch, they put wet linen on the bed, Wifi is not working, there are rubbish and cigarettes all over the swimming pool area, skybar is closed in the evening, breakfast is horrible (all coffe machines out of order, the buffet looks like a battleground, they do not clean up after breakfast, so you have to find a table and eat together with others garbage.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience at the Hills is second to none. Hotel is situated close to the airport, about 8mins drive. Room is impeccable with an extended view over the city. Water parks sees a lot of people over the weekend and that makes it a very busy place, you could get lost in the midst of the swimmers. It’s a place I would like to visit again as I like to meet people. IFTDO conference was holding at the same time I was there and I got the opportunity to meet the conference President (Sanja), she was full of life as she took her time to explain the city and places to visit. I’ll definitely come back again to enjoy the ambience.
Stayed 3 nights in Jun 2019
Response from Guest Relations Manager on 11 Jul 2019
Good day, Many thanks for your time to rate our hotel Hills and give us your feedback. We are happy that you enjoyed in your stay and had such a memorable experience. We hope to see you soon and make it even better this time!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Lejla B. on 18 Jun 2019
Dears, Thank you for your feedback. Hope you enjoyed during your stay at our hotel and that you will come back to visit us again. Best regards,

6/10 Okay

Anwaar

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Iron and ironing board is not provided so you need to pay if you want to iron
Stayed 2 nights in Mar 2019
Response from Hotel Hills Sarajevo on 30 Apr 2019
Dear Mr. Anwaar, Thank you for your feedback. Hotel Hills is providing laundry service to all our guest, it is our hotel policy to all our guests. Thank you for understanding. Hope that you are satisfy with our other services and that we will have opportunity to welcome you again. Best regards, Hotel Hills Sarajevo,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Lejla Beganovic on 21 Jan 2019
Dear guest, Thank you for your positive feedback. We hope that you enjoyed staying at out hotel and that in the future you will visit us again. Best regards, Hotel Hills Sarajevo

8/10 Good

hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Hotel Hills Sarajevo on 28 Nov 2018
Dear Hasan, Thank you for your positive feedback. Hope you will come again to our hotel. Best regards, Hotel Hills Sarajevo,

4/10 Poor

Fatma

Good
It was okay but very crowded the staff were very helpful but it’s not a five star standard in the room there was no water and no enough towels
Stayed 3 nights in Aug 2018
Response from Hotel Hills Team on 10 Sept 2018
Dear Guest, Thank you for your stay at hotel Hills Congress & Thermal Spa Resort. Thank you for your feed back. We very appreciate it. Our hotel is still a new hotel and from day to day we are getting better. Best regards.

10/10 Excellent

Rashed

Friendly staff, Wide parking lot, and much more..
Great staff, big lobby, amazing swimming pool and restaurants, very big parking lot, clean and big room.
Stayed 2 nights in Aug 2018
Response from Hotel Hills Team on 27 Aug 2018
Dear Guest,thank you very much for choosing hotel Hills Congress & Thermal Spa Resort for your stay. It is always a pleasure to receive positive feedback. Best regards.

10/10 Excellent

MUBARAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk front staff help ful .
Stayed 3 nights in Jun 2018
Response from Manager on 23 Jul 2018
Dear Guest,thank you very much for choosing hotel Hills Congress & Thermal Spa Resort for your stay. It is always a pleasure to receive positive feedback. Best regards.

8/10 Good

Aykut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Manager on 20 Jun 2018
Dear Guest,thank you very much for choosing hotel Hills Congress & Thermal Spa Resort for your stay. It is always a pleasure to receive positive feedback. Best regards.