All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff was very nice and helpful. I'd love to stay again in my following trips to Sarajevo.
Elnara
Stayed 1 night in May 2024
Response from Neira on 21 May 2024
Dear Elnara,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Neira HabulSales Executive
6/10 Okay
Nese
12 May 2024
Areas of improvement: Better breakfast and hospitality
Dear Jose,On behalf of the entire hotel team, I want to thank you for staying at Residence Inn by Marriott Sarajevo and for your kind words.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It's always our pleasure to make your experience memorable. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Amina DjiroFront Desk Agent
Dear Genith,Thanks for the great review! We're delighted you had a positive experience. Let us know if there's anything else we can assist you with. Looking forward to serving you again soon!Best regards,Fatima H.Front Office Agent
Dear Khalid,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Wonderful hotel, professional staffs, very considerate to their guests, clean and comfortable rooms, excellent breakfast, within walking distance from the old town, the cable car and the mall. I would stay here again
Ahmad
Stayed 5 nights in Apr 2024
Response from Adnan Cviko on 15 Apr 2024
Dear Ahmad,Thank you for staying with us and for your amazing words.We are happy that you had great time in our hotel and that you liked everything.Hopefully, we will have an opportunity to welcome you again here.Best regards,Adnan CvikoFront Office Supervisor
Dear Kathleen, Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Mr. Adnan,Thank you for taking the time for the review! We're thrilled to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards,Fatima HodžićFront Office Agent
I got a king size room and my bed was definitely queen or smaller. Also the room was really hot and couldn’t turn the temperature down
Ryan
Stayed 1 night in Apr 2024
Response from F. on 6 Apr 2024
Dear Ryan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay with us.We understand how important it is to have a comfortable and accurately represented room during your stay. We apologize for any discrepancy regarding the bed size and assure you that we will investigate this matter to ensure our room descriptions are accurate for future guests.Additionally, we are sorry to hear about the issue with the temperature control in your room. Our maintenance team has been alerted to investigate and address the problem promptly to prevent similar occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver to all of our guests.Warm regards,Fatima HodžićFront Office Agent
The staff has unique culture and work ethics you would not find even in most trendy hotels. It's unique experience you have to feel. Staff is so natural and welcoming (not artificially as you may experience with some other chains). I would rate it 10 out of 10 even if they cost 10 times more. There's no amount of money that can replace normal relaxed interaction with staff that will go forth and back to accommodate your needs. Rare to see these days, even at most expensive resorts around the world.
Stefan
Stayed 8 nights in Feb 2024
Response from Adnan Cviko on 29 Feb 2024
Dear Stefan,Thank you for staying with us and for your amazing review.We are delighted that you had great time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Sejo,Thank you for staying with us and for your review.We are glad that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Mr. Leon,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Best regards,Adnan CvikoFront Office Supervisor
10/10 Excellent
Adrian
13 Dec 2023
Adrian
Stayed 5 nights in Dec 2023
Response from Adnan Cviko on 15 Dec 2023
Dear Adrian,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
10/10 Excellent
MOHAMAD
25 Nov 2023
MOHAMAD
Stayed 3 nights in Nov 2023
Response from Adnan Cviko on 21 Dec 2023
Dear Mohamad,Thank you for staying with us and for your review.We hope that you liked our hotel.Best regards,Adnan CvikoFront Office Supervisor
10/10 Excellent
Zeljko
18 Nov 2023
Zeljko
Stayed 3 nights in Nov 2023
Response from Adnan Cviko on 12 Dec 2023
Dear Zeljko,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Louise,Thank you for staying with us and for your review.We are sorry to hear that you had bad experience in our Hotel.Please can you tell us if you had any specific problem during your stay.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Good service and great breakfast and close to downtown.
Ping
Stayed 1 night in Oct 2023
Response from Adnan Cviko on 30 Oct 2023
Dear Ping, Thank you for staying with us and for your review.We are happy that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
We had a great stay. The staff is very friendly and attentive, especially Fatima. Breakfast was much more than we expected with many choices of hot and cold dishes. Location is close to the main Sarajevo sights yet in a calm and quite spot. The rooms are spacious with many amenities including fully equipped kitchenette. Thanks for having us.
Piotr
Stayed 2 nights in Oct 2023
Response from Adnan Cviko on 11 Oct 2023
Dear Piotr,Thank you for staying with us and for your kind words.We are really happy that you had great time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Natalia,Thank you for staying with us and for your review.We are happy that you had great time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
6/10 Okay
Louise
Travelled with family
2 Oct 2023
Liked: Cleanliness, amenities
For a well recognized hotel chain, I was disappointed with the customer service.
We checked in at about 6 pm. Discovered that our 3rd bed had no towels or sheets. Several calls to housekeeping and receptions to which we were told “5 min” more than once. Over a 1.5 hr later still no linens. Eventually someone arrived with sheets, towels but no pillow.
We booked our room for 3 nights under 2 back to back reservations. When we checked in reception assured me that we could stay in the room. The note was not shared with colleagues who threatened to remove us from the room because we needed to check out.
I booked this hotel because it had on site parking. It does. But, you need to drive your car into a claustrophobic box elevator.
I don’t usually write a poor hotel review, but beware booking here.
Louise
Stayed 1 night in Sep 2023
Response from Adnan Cviko on 3 Oct 2023
Dear Louise, Thank you for staying with us and for your review.We are sorry that you had bad experience in our Hotel.That is something below our standard.Thank you for sharing with us your problems, we will share this with our colleagues in all departments.For sure, we will do our best to correct mistakes and hopefully you will come again and your stay will be perfect.Once again, we are truly apologize for inconvenience.Best regards,Adnan CvikoFront Office Supervisor
10/10 Excellent
Qussai
14 Sept 2023
Liked: Staff & service
Near everything by walk
Qussai
Stayed 14 nights in Aug 2023
Response from Amel Hadzic- Operations Manager on 15 Sept 2023
Dear Qussai, Thank you for staying with us. We hope to see you again. Best regards,
Dear Alen,Thank you for staying with us and for your review.We are happy that you had good time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
I had a great stay. Clean bright room with kitchenette. Good breakfast. Friendly staff. Great location, walkable to old town.
Kathleen
Stayed 1 night in Aug 2023
Response from Deputy Hotel Manager on 2 Sept 2023
Dear Kathleen, Thank you for staying with us. We are so glad that you liked our staff and the hotel. We hope to see you again. Best regards,
10/10 Excellent
Amela, Niles
28 Aug 2023
Liked: Amenities
Very clean staff friendly responsive, rooms are spacious and clean.
Amela
Stayed 2 nights in Aug 2023
Response from . on 29 Aug 2023
Dear Amela,Thank you for staying with us and for your kind words.We are happy that you had good time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Mr or Mrs.Thank you for staying with us and for your review.We are happy that you had good time in our Hotel.Hopefully, we will see you again here.Best regards,Adnan CvikoFront Office Supervisor
Highly recommended for a city trip to Sarajevo. Staff and facilities are excellent!
Konstantinos
Stayed 2 nights in Aug 2023
Response from . on 22 Aug 2023
Dear Konstantinos, Thank you for staying with us and for your kind words.We are happy that you had great time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Dijana,Thank you for staying with us and for your review.We hope that you had good time in our Hotel.Best regards,Adnan CvikoFront Office Supervisor
Dear Amir, Thank you for staying with us and for your review.We hope that you had good time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Good choice for a short city break. Spacious rooms, good breakfast, near and walkable to main Sarajevo attractions.
GORAN
Stayed 2 nights in Jun 2023
Response from . on 5 Jul 2023
Dear Goran,Thank you for staying with us and for your kind words.We are happy that you had good time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Location is close to all attractions, staff is friendly. Facility is modern and clean.
Mert
Stayed 3 nights in Jun 2023
Response from . on 28 Jun 2023
Dear Mert,Thank you for staying with us and for your nice words.We are happy that you had good time in our Hotel.We hope that you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Vahan,Thank you for staying with us and for your review.We hope that you liked your time here.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
The Residence Inn is great. Large comfortable room, comfortable bed, friendly staff, nice breakfast. It’s in a quiet location yet an easy walk to everything Sarajevo has to offer, I would definitely recommend this to anyone visiting Sarajevo
Philip
Stayed 11 nights in May 2023
Response from . on 9 Jun 2023
Dear Philip,Thank you for staying with us and for your amazing words.We are happy that you enjoyed your time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
6/10 Okay
Kimberley
Travelled with family
23 Apr 2023
Liked: Cleanliness, staff & service, amenities
Hotel was nice, good location. Breakfast was basic. Rooms were HOT. Complained to management and was told it was on a heat/AC system so could not be individually controlled. Shut off the heat but the room was still boiling. Was sweating in bed in April. Sheets and towels smelled like smoke, though it was a non-smoking hotel.
Kimberley
Stayed 1 night in Apr 2023
Response from . on 24 Apr 2023
Dear Mrs. Kimberley,Thank you for staying with us and for your review.We are sorry for inconvenience during your stay.We will share your review with our colleagues that help us to improve.Hopefully, next time we will meet your expectations.Best regards,Adnan CvikoFront Office Supervisor
I loved this hotel. Very clean, staff are great. Centrally located. Breakfast is lovely.
William
Stayed 4 nights in Apr 2023
Response from . on 24 Apr 2023
Dear Mr. William,Thank you for staying with us and for your kind words. We are happy that you had great time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
I liked everything, the cleanliness, the kind and professional staff, the peaceful atmosphere and its excellent location.
Fildijana
Stayed 17 nights in Mar 2023
Response from . on 7 Jun 2023
Dear Fildijana,Thank you for staying with us and for your kind words.We are happy that you had good time in our Hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
Dear Mr. Anthony, Thank you for staying with us and for your review. We hope that you will come again. Best regards, Adnan Cviko Front Office Supervisor