Sarroch 2024 Holidays

1. The room was l large and clean. The staff was friendly courteous and hepful.

The hotel is located in a convenient spot with most things in walkable distance or a quick bus ride away. They're redoing the street in front of the hotel--nothing to do with the hotel, but if you have mobility issues, it might be a problem as taxi can't come near the door. The inside itself is unique with all sorts of bric brac scattered about. The rooms were spacious and had everything you need. Worth noting that unless you have a harbour view, your windows will open into a pretty depressing indoor courtyard, with little light--it's a historic building, this isn't unusual but worth noting. The only real issue is the issue with the keys-- the doors have the original locks on them. Which is fine, except by their own admission the one for Room 4 is problematic. It was a pain to open and close and frankly the whole door didn't seem very secure anyways. You had to leave your keys at the front desk when you went out which would be fine if they a) told you that when you checked in so you didn't get a lecture later, and made sure there was always someone at the front desk or the door was unlocked. Unfortunately a number of times I was forced to wait around for someone to come back when I was heading out, so I could leave my key. If they could get this ridiculous key situation sorted I'd happily give them a 5/5, but over 3 days it became increasingly annoying.

This is a classic Italian hotel. 24-hour front desk (that holds your room key), nice lobby, large well-appointed room with a really nice bathroom, great breakfast buffet on the top floor (with a rooftop terrace). Short walk to the central train station (and then a short train ride to the airport). Dozens of excellent Sardinian restaurants within a few blocks. A similar hotel would cost five times as much in NYC!

Our room 6 in the residence building was spacious. The bathroom was nice, plenty of towels, great water pressure in the shower, but ran out of hot water when showering easily. Ants in the clothing cabinet and also on the floor near it and near the foot of the bed. Kitchen functional, but the only frying pan was old scratched Teflon. Stove and pan not suitable for cooking steaks. Bed not very comfortable. Hot tub near the pool did not work. Appearance of hotel is that it needs updating. Staff friendly/helpful. I sent a message to the hotel through Expedia asking if they could send my husband's swim trunks to us (forgot them in the bathroom). We would gladly pay postage. No response from the hotel. Disappointed in that.

Well positioned near the railway station and local bars