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Reviews of Best Western Alderwood

2.5 out of 5
Best Western Alderwood
19332 36th Ave W, Lynnwood, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1003 reviews" "
Rating 8 - Good. 361 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SHUN JUNG

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place to stay
Stayed 1 night in May 2024
Response from Ivonn, Front Desk on 9 May 2024
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from FD on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sonya

Travelled with partner
Disliked: Cleanliness
The fridge did not keep items cold. The jetted tub was dirty and had a brown slime coming out of the jets when turned on
Stayed 2 nights in May 2024
Response from Desiree on 7 May 2024
Hello Sonya, Thank you for taking the time to let us know of your experience with us. I will be sharing your feedback with our housekeeping department so that we can make improvements. We hope you come back to see us again soon!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed numerous times. Great staff and convenient.
Stayed 1 night in May 2024
Response from Desiree on 4 May 2024
Hello Michael, Thank you for taking the time to review Best Western Alderwood. I am so pleased to know that you enjoy our great staff and convenient location! I will be sure to pass this information along to the staff here. We look forward to seeing you the next time you are in the Lynwood, WA area.

10/10 Excellent

Rocio Rodriguez

Stayed 4 nights in Apr 2024
Response from Desiree on 1 May 2024
Hello Rocio,Thank you so much for taking the time to review Best Western Alderwood! We look forward to seeing you next the next time you are in the Lynnwood area.

10/10 Excellent

Rodney Elbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Vona on 1 May 2024
Thank you Rodney for your review. I am happy to hear that you enjoyed your stay with us! I hope you come back and stay again with us .

8/10 Good

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient to seattle without seattle hotel prices
Stayed 1 night in Apr 2024
Response from Bianca from the Desk on 30 Apr 2024
Hi Barbara! Thank you so much for your review. We are so glad to hear you had a good experience with our staff. We pride ourselves on being close to Seattle while maintaining reasonable prices, and hope that next time we can make your 4 a 5!

10/10 Excellent

yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hot breakfast
Stayed 1 night in Apr 2024
Response from Ivonn Sanchez on 29 Apr 2024
Young thank you for your review, please come see us again!

10/10 Excellent

Ace

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and room was clean. Lots of parking slots. Very reasonable pet fee. Free breakfast was superb for its price, with egg bacon and choco drink. Location feels safe, as I walk my dog around vicinity at night to pee, lots of grass areas as well.
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 29 Apr 2024
Thank you Ace for your review! We hope to see you again soon!

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The quality of the food was exceptional. Nice diversity and some quality brands. Always well stocked and kept clean. Great location to do the sightseeing that we did.
Stayed 6 nights in Apr 2024
Response from Best Western Alderwood on 28 Apr 2024
Hello Don, Thank you for taking the time to review Best Western Alderwood. I am so happy to hear that you enjoyed our complimentary hot breakfast buffet! I will be sure to pass your compliments along to our staff members.

8/10 Good

Guoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing reasonable
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 29 Apr 2024
Thank you for your review, come see us again!

10/10 Excellent

Robert, Mill Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about my stay. It was cut short due to an early flight. But I will definitely come back when it's time to travel again.
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 29 Apr 2024
Thank you for your review, come see us again!

10/10 Excellent

Phil

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from FD on 27 Apr 2024
Thank you for staying with us! Glad you enjoyed your stay!

10/10 Excellent

TAM, CAMBRIDGE

Liked: Cleanliness, property conditions & facilities
Not
Stayed 3 nights in Apr 2024
Response from La Vona on 1 May 2024
Thank you so much Tam for the review. It is important to us to make sure that our guests have a wonderful experience.

6/10 Okay

eugene, kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on the 2nd floor and had a weird smell. One thing that drove a bit crazy was the bed. Right side bed looked like it got retucked in bc one side was very wrinkled n the other side was perfect. So looks like the bedding wasnt changed from b4.
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 29 Apr 2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience with the bed. We’ll strive to do better and pass it along to our maintenance department.

4/10 Poor

Charmaine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very old, i have alergies and as soon as i entered the room my eyes started watering from the moldy/musty smell. Bed sheets im hoping were clean but they were stained. Front desk customer service was amazing, very helpful and accommodating. Thank you so much for the front desk attendant.
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 24 Apr 2024
Hello Charmaine, Thank you for taking the time to let us know how we are doing. I am sorry to hear about your allergies and how they were affected. I am happy to know that you received amazing customer service. I will pass your comments on to our head housekeeper. We hope you come back again to see our improvements.

6/10 Okay

Victoria

Disliked: Cleanliness
It’s too much traffic
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 29 Apr 2024
Sorry to hear that, we apologize for the inconvenience this may have caused you.

8/10 Good

Karen

Travelled with partner
Good
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 21 Apr 2024
Hello Karen, Thank you for taking the time to review Best Western Alderwood. We hope you come back to see us again soon!

8/10 Good

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice!! My room was easy to locate. The inside of my room was clean! The hot tub was super relaxing :) and breakfast was yummy! Recommend coming here
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 19 Apr 2024
Thank you for staying with us, we hope you come back to see us again soon!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on 17 Apr 2024
Thank you for staying with us. Have a great day!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Apr 2024
Thank you for staying with us we hope to see you again!!

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities
The jacuzzi suites are awesome. Only complaint I have is that the jets are so loud they ask you not to use them after 10:00pm.
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 16 Apr 2024
We apologize for the inconvenience this may have caused, unfortunately since they are very loud, we have to have them turn off by 10 due to other rooms nearby. Once again, we apologize for the inconvenience.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean place in the heart of Lynnwood
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 16 Apr 2024
Thank you for staying with us we hope to see you again!!

8/10 Good

Chel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great staff, price, and convenience. Bathroom not the cleanest.
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 16 Apr 2024
Thank you for your feedback we sure do appreciate it, we will let the housekeeping department know to double check cleanest in bathrooms. We hope to see you again!

10/10 Excellent

Anita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. Quiet. Nice rooms. Comfy beds
Stayed 2 nights in Feb 2024
Response from Best Western Alderwood on 13 Apr 2024
Hello Anita, Thank you for taking the time to review Best Western Alderwood. I am so pleased to know that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Lynwood, WA area.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 13 Apr 2024
Hello Gina, Thank you for your lovely review! We hope to welcome you back the next time you are in the Lynnwood, WA area.

10/10 Excellent

Melanie

Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 13 Apr 2024
Hello Melanie, Thank you for taking the time to let us know how we are doing! We hope to see you the next time you are in town.

6/10 Okay

Francisco

Business traveller
noisy
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 11 Apr 2024
Thank you for staying with us, I am sorry to hear it was too noisy for you. We apologize for any inconvenience this may have caused.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Close to shopping and the freeway
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 10 Apr 2024
Thank you for staying with us, we hope you enjoyed your stay!

10/10 Excellent

Marguerite, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Breakfast was fresh and hot, great selections for a free breakfast.
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 10 Apr 2024
Thank you for staying with us, we hope you enjoyed your stay!

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and easy to get to
Stayed 2 nights in Apr 2024
Response from Best Western Alderwood on 9 Apr 2024
Thank you for your review. We are glad you enjoyed your stay with us & hope youstay with us again.

2/10 Terrible

Parmvir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet in room #110 wasnt working, didnt have hot water, the television was blurry and seemed to not work properly
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 9 Apr 2024
Thank you for letting us know this information. We are sorry to hear that we did not meet your expectations. We have fixed these issues and hope you come back again.

10/10 Excellent

Sanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing place to be. I really enjoyed my stay. The place is so neat, well organized and quiet. I will come back again by the grace of God
Stayed 6 nights in Apr 2024
Response from Best Western Alderwood on 8 Apr 2024
Thank you Sanna I am glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 8 Apr 2024
Thank you Bart for your review

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been updated and is clean
Stayed 1 night in Apr 2024
Response from Best Western Alderwood on 8 Apr 2024
Thank you Kimberly for the review and noticing.the update on hotel.

10/10 Excellent

christopher

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
the buidling is older however it is clean and good location
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 2 Apr 2024
Thank you Christopher for your review!

10/10 Excellent

Michell

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Clean Friendly
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 1 Apr 2024
Hello Michell, Thank you for taking the time to review Best Western Alderwood. I am happy to see that you enjoyed our property and how clean and convenient it is. I am also pleased to know that you enjoyed our friendly staff! We hope to see you again!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean , comfortable and the breakfast was amazing!
Stayed 2 nights in Mar 2024
Response from Best Western Alderwood on 1 Apr 2024
Hello Jaime, Thank you for taking the time to let us know how we are doing at Best Western Alderwood. I am so glad to know that you enjoyed your stay with us!

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just a couple minutes off I-5 and there is plenty of restaurants and stores close by. Takes a few wrong turns to figure out the hallways.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you for your review Kenneth. I hope you come back to see us again.

10/10 Excellent

Jessie

Travelled with family
The complimentary breakfast was much appreciated. Everyone who worked there was very nice. Thanks a lot.
Stayed 4 nights in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you, Jessie for your review it is very important for us to make our guest feel comfortable, and at home away from home.

2/10 Terrible

YongBiao

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Building and facilities is old, super old. Super noisy you can hear people walking and turn on the water tap. Only advantage is the location
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you for your review. Yes, the building is an older building, and we are working on updating it. It does take allot of money for this. Last year the outside of the building was updated and this year we have started working on the inside. I do hope you plan another trip after this update to our hotel.

8/10 Good

Cris A

Liked: Staff & service, amenities
Overall the facility was great. The bathrooms need updating!
Stayed 4 nights in Mar 2024
Response from Best Western Alderwood on 24 Mar 2024
Thank you for staying with us, we hope you enjoyed your stay

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 7:40. Didn't get checked in til 8:25. Felt very sorry for the lady who was working by herself. Was told we got the last room. The room is handy cap. The bathroom shower is not what we wanted. Then the room also has damages that i took pictures of with time and date stamp. I do not want to be charged for. Vey very unhappy for what i paid for. Thank god it is only for 1 night.
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 26 Mar 2024
Thank you for your review Jessica, I am sorry to hear that your stay wasn't up to your expectations. I do hope you will give us another chance of staying with us in the future. We have been very busy this month selling out almost every night and if we had another room to move you too we would've. Our guests satisfaction is very important to us here at Best Western Alderwood.

10/10 Excellent

Cyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely great
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 24 Mar 2024
Thank you for staying with us, we hope you had a wonderful stay

6/10 Okay

Arthur

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The surroundings were okay but the staff wasn’t that nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Hello Arthur. Sorry to hear your stay wasn't everything it could've been. We take criticism very seriously and I hope next time we can make your stay the perfect one.

6/10 Okay

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Best Western Alderwood on 22 Mar 2024
Hello Val,Thank you for taking the time to review Best Western Alderwood. We hope you come back to see us the next time you are in town.

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great overall. The pipes are loud though. When someone from another room showers, you can really hear the water running through the pipes. Not sure if it’s because we had the jet tub in our room but it woke us up in the middle of the night.
Stayed 3 nights in Mar 2024
Response from Best Western Alderwood on 21 Mar 2024
Thank you for the review, sorry that you were woken up in the middle of the night. It sounds like your stay was good other than being woken up in the middle of night due to someone taking a shower.

10/10 Excellent

Alisha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so nice. Clean and safe
Stayed 3 nights in Mar 2024
Response from Hotel Managment on 17 Mar 2024
Hello Alisha, Thank you for your wonderful review of Best Western Alderwood. We hope you come back to see us again.

10/10 Excellent

park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 1night. It was safe and quiet. Nice
Stayed 1 night in Mar 2024
Response from Best Western Alderwood on 12 Mar 2024
Hello Park,Thank you for taking the time to review Best Western Alderwood. I am happy to see that you enjoyed your stay. We hope you stay with us the next time you are in the Lynnwood, WA area.