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Reviews of Hilton Garden Inn Seattle Downtown

4 out of 5
Hilton Garden Inn Seattle Downtown
1821 Boren Avenue, Seattle, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1036 reviews" "
Rating 8 - Good. 254 out of 1036 reviews" "
Rating 6 - Okay. 102 out of 1036 reviews" "
Rating 4 - Poor. 68 out of 1036 reviews" "
Rating 2 - Terrible. 46 out of 1036 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This stay was disappointing as the front desk staff had no costumer service. Upon parking, signs to enter the hotel were extremely unclear and lead you to another business within the same building. No where upon booking does it depict that it costs another $60 plus to park your car in the hiltons garage for the night, having to move it by 7am either way. I ended up parking in the lot across the street for $20. The jets were broken in the hot tub downstairs, and no breakfast was included. The rooms was comfortable enough but nothing special about it.
Stayed 1 night in Mar 2024
Response from rb on 8 May 2024
Thank you for your comments. I will have our engineering team double check that the hot tub. We do make sure that our parking price is very competitive downtown and do post this cost on all websites. Guests get secure underground parking with in and out privileges. We hope you return.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 2nd time we've stayed here in the last couple of years to watch the Braves play the Mariners. We love the location because of the access to I-5 and the walkability to reataurants and T-Mobile Park.
Stayed 3 nights in Apr 2024
Response from rb on 7 May 2024
We appreciate your loyalty and thank you for staying.

6/10 Okay

Ruslan

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We enjoyed this hotel for the convenience of location and accessibility of parking. However, the shower room near the pool was in poorly cleaned and hot tub was not warm at all for two of the days we stayed. Overall, the room was in good condition.
Stayed 3 nights in May 2024
Response from rb on 7 May 2024
Thank you for your feedback. Will have the hot tub looked at right away. We hope you return.

6/10 Okay

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was good. But the lower rating is because they didn't inform us about the parking fees. Its $64/night.
Stayed 2 nights in May 2024
Response from rb on 7 May 2024
We do make sure that our overnight parking rate is very competitive in downtown with other hotels and we offer in and out privileges. We do list this cost on all websites as well. We appreciate you staying with us.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Just staying overnigbt. TV coverage was lousy no CBS or NBC. Front desk staff was outstandi g.
Stayed 1 night in May 2024
Response from rb on 7 May 2024
So glad to see the front desk took such great care of you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was extremely nice. The only complaint is that the Air Conditioner was very noisy when it was running
Stayed 1 night in Apr 2024
Response from rb on 1 May 2024
We will have our engineers take a look at the air conditioner in the room you stayed in. We appreciate you letting us know about this so we can fix it. Glad the team took great care of you!

10/10 Excellent

Dalton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great with area information. Only thing we didn’t like was room type, booked king but got queen.
Stayed 6 nights in Apr 2024
Response from rb on 30 Apr 2024
Thank you for staying!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy my stay at any Hilton
Stayed 3 nights in Apr 2024
Response from rr on 1 May 2024
Thank you for your loyalty to Hilton hotels!

8/10 Good

Peggy

Great location for going to the Paramount.
Stayed 1 night in Apr 2024
Response from Rb on 27 Apr 2024
We hope you enjoyed the show at Paramount.

10/10 Excellent

Bonnet

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Apr 2024
Response from rb on 25 Apr 2024
I am glad the team made you feel welcome!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from rb on 23 Apr 2024
Thank you so much for staying!

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful Hotel 😍
Stayed 1 night in Apr 2024
Response from rb on 22 Apr 2024
Thank you for the compliment!

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good, just note that parking is $64usd (approx $100 cad),
Stayed 1 night in Apr 2024
Response from rb on 22 Apr 2024
It was our pleasure hosting you. We do make sure our parking price is competitive in downtown.

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from rb on 18 Apr 2024
Thanks for staying!

10/10 Excellent

Corey, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was very clean and nice! We decided to park onsite, before realizing it was $64!! We were shocked at the price.
Stayed 1 night in Apr 2024
Response from rb on 17 Apr 2024
We appreciate your feedback. We do make sure that our parking rate is competitive in downtown Seattle. This rate is inclusive of taxes. Glad you enjoyed your stay!

10/10 Excellent

Loruhama, Beaverton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in downtown parking is not free but it was very convenient to have the parking garage. The hotel is very nice and beautiful, breakfast was good the room was nice and clean, pool and hot tub were great too a little smaller than expected but kids really had a blast, we enjoyed our stay will definitely be coming back and staying here again.
Stayed 1 night in Apr 2024
Response from rb on 16 Apr 2024
I am so glad to see you had such a nice experience! Sincerely, Rachel Blake General Manager

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from rb on 15 Apr 2024
We hope you return soon!

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy for downtown Seattle. Everything at your fingertips. Yay!
Stayed 1 night in Apr 2024
Response from rb on 15 Apr 2024
It was a pleasure hosting you. Glad you enjoyed our location!

10/10 Excellent

jesus ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great costumer service
Stayed 1 night in Apr 2024
Response from rb on 15 Apr 2024
It was a pleasure hosting you!

8/10 Good

Monica, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice if they included breakfast.
Stayed 2 nights in Apr 2024
Response from rb on 12 Apr 2024
Thank you so much for choosing our property!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Its located right downtown Seattle, just a 15 min walk from Pike Place Market. Definitely secure. The staff is amazing!
Stayed 3 nights in Apr 2024
Response from rb on 9 Apr 2024
Glad our team took such great care of you!

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, room very clean and my daughters loved the pool.
Stayed 1 night in Apr 2024
Response from rb on 8 Apr 2024
We are so glad they enjoyed it.

6/10 Okay

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is extremely helpful. However, we asked for housekeeping service, but no one showed up. Ran out of toilet paper
Stayed 4 nights in Apr 2024
Response from rb on 8 Apr 2024
We checked our paperwork and it looks like there was a do not disturb on your door. I am sorry that you did not get service. We hope you return.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in (I wish I remembered his name!) was incredibly helpful. He went out of his way to tell us about the amenities, dinning options, parking and local attractions. He has excellent customer service. Thanks to him we started out with a great experience on our stay.
Stayed 1 night in Apr 2024
Response from Rb on 8 Apr 2024
I am glad the front desk took such great care of you.

10/10 Excellent

Samantha

Liked: Amenities
Great place
Stayed 1 night in Apr 2024
Response from Rb on 8 Apr 2024
We hope you return.

10/10 Excellent

Edwin, Dallas

Stayed 5 nights in Mar 2024
Response from Rb on 8 Apr 2024
Thanks for the 5 stars!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Our family had the best time in Seattle! The staff at the Hilton were fantastic. Our kids enjoyed the pool and the restaurant downstairs. 10/10 stay!
Stayed 2 nights in Apr 2024
Response from rb on 5 Apr 2024
So glad the kids had fun!

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in several hotels over this trip. This was by far the best experience. I don't have time to go on and on about the good things. The only issue we had was the cost of the parking was $69 US a day.
Stayed 3 nights in Mar 2024
Response from rb on 1 Apr 2024
So glad you had such a nice experience!

2/10 Terrible

chloe

Stayed 2 nights in Mar 2024
Response from rb on 22 Apr 2024
I am sorry you did not have a good experience. Please reach out to me personally so we can discuss your concerns. Sincerely Rachel Blake General Manager

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from rb on 22 Apr 2024
Glad you enjoyed it!

10/10 Excellent

Zenobia

Stayed 2 nights in Mar 2024
Response from rb on 17 Apr 2024
Thank you for choosing to stay with us!

2/10 Terrible

Kristin

Travelled with family
Disliked: Staff & service
The last min charges added on to my stay has been ridiculous. Parking was $64 that they dont tell you ahead of time, but since its in the fineprint hidden deep in your reservation its whatever. But i had THREE different reps tell me the pet DEPOSIT would be refunded as long as there was no mess. But once i checked out i found out its NOT refundable. They were kind enough to offer a refund for the misinformation, but now not only did i not get a refund but they charged me an additional $59 and they cant even tell me what its for. All i got was transferred to a vm to voice my complaints. All together a one night stay here was nearly $400 for a subpar room and shady practices. Im furious.
Stayed 1 night in Mar 2024
Response from rb on 1 Apr 2024
I apologize for your experience. We do post our parking charge on all of our websites. All of the hotels in downtown charge for parking. I am sorry you missed this when booking. It looks like your room rate was lower than you indicated. Please reach out to me so that I can address your concerns personally. Sincerely, Rachel Blake General Manager

10/10 Excellent

Madison, San Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot of fun.
Stayed 3 nights in Mar 2024
Response from rb on 27 Mar 2024
So glad you had a nice time.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to everything
Stayed 1 night in Mar 2024
Response from rb on 27 Mar 2024
We do have a great location near the convention center, Paramount Theater, Climate Pledge, shopping and Pike Place market.

10/10 Excellent

LIGAYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rb on 27 Mar 2024
We appreciate the 5 rating :).

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only thing wrong was that the heating unit made noise the entire night.
Stayed 1 night in Mar 2024
Response from rb on 25 Mar 2024
We will have our engineering team take a look at the HVAC in that room. Thank you for letting us know.

4/10 Poor

sukhdeep

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was really dirty
Stayed 1 night in Mar 2024
Response from Chio - AGM on 21 Mar 2024
Thank you for staying with us and taking the time to leave us a review. We hear your concerns about the cleanliness of the hotel. Was there any specific area that was dirty? Would you like to share more details so that we can address it? Our housekeeping team work very hard to make sure to provide clean rooms so we are very disappointed to hear that. We appreciate your feedback!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 4 nights in Feb 2024
Response from Rb on 22 Mar 2024
Thank you for being our guest.

2/10 Terrible

Lauren

Stayed 1 night in Mar 2024
Response from Rb on 8 Apr 2024
I am sorry you did not have a great experience. Please reach out to me directly so I can assist you personally. Sincerely Rachel Blake GM

6/10 Okay

Karlene

Liked: Staff & service
Disliked: Property conditions & facilities
The room we had the heater made noise all day and night
Stayed 2 nights in Mar 2024
Response from rb on 11 Mar 2024
I will have our engineering team take a look at the HVAC unit in that room. I am so sorry this happened. We hope that you return.

8/10 Good

Corey

Stayed 2 nights in Mar 2024
Response from rb on 29 Mar 2024
We hope to see you again!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An A1 hotel
Stayed 1 night in Mar 2024
Response from rb on 6 Mar 2024
So glad you enjoyed it!

8/10 Good

NYOMI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was nice, the waitress in the onsite restaurant was amazing, and the staff was pleasant. The parking rates at the hotel are absolutely ridiculous!
Stayed 1 night in Feb 2024
Response from rb on 5 Mar 2024
I am glad you enjoyed your stay. We do make sure that our parking rate is competitive with other downtown hotels and we do list this price online on all sites. We hope you return. Sincerely, Rachel Blake General Manager

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good a stay for the price👍
Stayed 5 nights in Feb 2024
Response from rb on 5 Mar 2024
It was our pleasure!

10/10 Excellent

Marsha JT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was awesome
Stayed 4 nights in Feb 2024
Response from rb on 29 Feb 2024
I am so glad to see our team took great care of you!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would’ve liked more restaurants in the area but it was still a great place to stay. The staff is very polite and friendly. Very warm welcoming. Thank you.
Stayed 3 nights in Feb 2024
Response from rb on 27 Feb 2024
It was our pleasure hosting you!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times can’t beat the ease of parking and being able to walk to most events
Stayed 1 night in Feb 2024
Response from rb on 26 Feb 2024
We appreciate your loyalty to our property!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RB on 24 Feb 2024
Thanks for staying!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rb on 24 Feb 2024
It was our pleasure hosting you.

10/10 Excellent

Ashley, Elma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated my daughter’s birthday. She wanted to see the “the city lights” so I requested a room with a view and they gave us a corner room with two views. The staff also wished my daughter a happy birthday upon arrival and check out. Usually parking is terrible in Seattle but this hotel’s parking garage was easy to navigate and park (for a SUV). Westlake Center was only a short 10 minute walk to the monorail from the property. The vicinity of the hotel felt safe and clean.
Stayed 2 nights in Feb 2024
Response from rb on 19 Feb 2024
I am so glad your daughter enjoyed her birthday!