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Reviews of Shilla Stay Guro Digital Complex Station

4 out of 5
Shilla Stay Guro Digital Complex Station
596, Siheung-daero, Dongjak-gu, Seoul

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Seung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were kind, helpful, knowledgeable, and competent. The room has everything we needed. Towels and drinking water were provided on a daily basis. The streets we walked on were not very clean and somewhat smelly.
Stayed 12 nights in Apr 2024

8/10 Good

Valery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Ayub Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were kind and lovely.
Stayed 10 nights in Apr 2024

10/10 Excellent

Dresden, North Ogden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so happy with my week long stay here. Front desk staff was so friendly and our room was cleaned and stocked daily. The laundry prices were a bit much, but they did an amazing job at that too. The food at the cafe was delicious as well. I can’t wait to come visit again and stay here. Just keep in mind it is a bit of a trek from downtown Seoul, but the subway it conveniently right across the street and Uber will call a taxi for you. Amazing job Shilla!!! :)
Stayed 7 nights in Apr 2024

10/10 Excellent

Logan N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a beautiful facility with great location!
Stayed 14 nights in Apr 2024

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Excellent
Stayed 17 nights in Apr 2024

8/10 Good

Avigail

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its was convenient due to the train station being within walking distance.
Stayed 14 nights in Apr 2024

10/10 Excellent

Jenghiz Lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and are very helpful in giving you help when you need it. They also speak an array of different languages; I’ve heard Japanese, English, and Korean which I would say is an indication of professionalism and diversity which I have lots of respect for. The room itself was very quiet, clean, and comfortable. The housekeeping was also professional, quick, and friendly. In regards to transportation, the Guro Digital Complex Station (Exit No. 6) is the closest station to the hotel. I would say the travel time to and from the more touristic areas such as Myeongdong and Itaewon are quite far but I would say that with Seoul’s efficient transportation it’s quite okay. But some notable areas are close such as: Hongdae, and Gangnam. Given my comment above, the hotel is around some pretty good areas that I would say aren’t advertised as much, such as Kkalkkal street. I would also add on that there are excellent restaurants around the hotel that are cost friendly. All in all this is an excellent hotel! The front desk staff are excellent hard workers and are diverse in speaking an array of different languages. Thank you Shilla Stay at Guro for enriching my experience in Korea! God Bless.
Stayed 3 nights in Apr 2024

8/10 Good

christian, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean hotel. Located quite far from many sights in Seoul but has a fun dining street area nearby. Decent breakfast with egg station.
Stayed 1 night in Apr 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful receptionists and cleaners
Stayed 3 nights in Mar 2024

8/10 Good

Juan, Sylmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and travel-related needs.
Stayed 5 nights in Mar 2024

6/10 Okay

Fatima, England

Travelled with family
Liked: Cleanliness, staff & service
It was an okay stay due to transport/shops/restaurants being near the hotel. The rooms were clean, great view from the high floors, however, the room was too small and most of the rooms in the hotel are the same size. the restaurant was not to our taste, we ate there once, there was not enough options. The area isn't touristy, which meant people were staring and just not very accommodating, in hindsight I would've stayed in the more touristy areas i.e. Hongdae, Itaewon or Gangnam, I would pay the higher price in hindsight. Unfortunately I wouldn't stay here again.
Stayed 6 nights in Mar 2024

8/10 Good

Siu Leung Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Sang-Soon

Liked: Amenities
Wonderful service and fabulous breakfast
Stayed 6 nights in Mar 2024

10/10 Excellent

kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Transportation (subway) is very close to the hotel. Airport is quite far but you can also just the subway. Cost will be very less than an
Stayed 3 nights in Mar 2024

10/10 Excellent

Eriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located - Close to the public transportation and airport limousine bus terminal and in front of a large department store with fantastic food halls.
Stayed 2 nights in Mar 2024
Response from Soovin Oh, Front Office Manager on 11 Mar 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Eunjoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness & Easy to access public transportation
Stayed 6 nights in Feb 2024
Response from Soovin Oh, Front Office Manager on 6 Mar 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Jeong hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Eunjoo

Liked: Cleanliness, staff & service, property conditions & facilities
Super duper kindness staffs.
Stayed 5 nights in Feb 2024
Response from Soovin Oh, Front Office Manager on 15 Feb 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Stephen

Stayed 7 nights in Feb 2024

10/10 Excellent

Eunjoo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and truly kind staff members 💜
Stayed 6 nights in Feb 2024
Response from Soovin Oh, Front Office Manager on 15 Feb 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable stay with great staffs day and night staff. Highly recommend
Stayed 3 nights in Dec 2023
Response from Soovin Oh, Front Office Manager on 31 Jan 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

4/10 Poor

Anastasiia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff in the restaurant behaves very unpleasantly with unsmiling, angry faces. Exactly at 9:30 am, the music and lights turn off. Even if you haven't finished eating yet, the staff comes up and starts nervously and loudly taking the dishes from your table. It's clear that they have other work, but they come up to your table and start doing this nervously.
Stayed 3 nights in Jan 2024
Response from Soovin Oh, Front Office Manager on 27 Jan 2024
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced due to our staff in the restaurant during your stay at our hotel.Detailed Description We have already forwarded your complaint to the concerned team. By training and managing our staff thoroughly, we will make sure you will not experience the same inconvenience. We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Yong-jin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

ERIK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is about 5 minutes walk from the Guro Digital Complex Subway Station. It’s about 20 minutes walk from the Outlet malls but other than that, everything is quite far away. It is an hour or so by subway to get to myeongdong, Itaewon or Gangnam. But the hotel is clean and service is great. The room is slightly bigger than the usual hotel rooms in the city area. Overall good, if you are aware of the location.
Response from Soovin Oh, Front Office Manager on 10 Jan 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
Shilla Hotel Exp
The bedsheets have holes, the pillows are very flat. However the bed was good. The receptionist was adamant to do early check in request for me, i wandered in the cold with slippery roads and snow everywhere. Basically my shoes were very wet for closed to 3 hrs before they did an early check in for me at 1pm. Why? Will 10am or 1pm make any difference? Also the floor acoustics is horrendous. I could here housekeeper cleaning the room above me, water pail swishing sound, vacuum cleaner sound, chair dragging from left to right of the room sound. Very horrible and distruptive to my sleep. Furthermore footsteps sound as well. Please do add rubber underlayment for the flooring if you would like to do a vinyl flooring instead of carpets use. Otherwise use Carpet to mitigate footsteps sound. Guro is very out of the way and probably would not choose this location again.
Stayed 3 nights in Dec 2023
Response from Soovin Oh, Front Office Manager on 10 Jan 2024
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced due to noise during your stay at our hotel. We have already forwarded you complaint about noise to the concerned team for consideration. They will respond as soon as possible after looking into your complaint.We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

8/10 Good

Ireh

Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.
Stayed 4 nights in Dec 2023
Response from Soovin Oh, Front Office Manager on 10 Jan 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
I enjoyed my stay
Very nice staff, and very nice services. But room was a little run down.
Stayed 3 nights in Dec 2023
Response from Soovin Oh, Front Office Manager on 10 Jan 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Joon

8/10 Good

Yujiro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Kind of run down! Need refurb……
Response from Soovin Oh, Front Office Manager on 15 Feb 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm concern towards Shilla Stay. For future excellence in our services, we are consulting with the concerned team about the opinion you mentioned. All your suggestions will be treated as valuable information for further improvements in our customer services. We promise to serve you better in the future. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Ly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really nice and the workers are so helpful and polite. I booked it twice on this trip and definitely recommend it to EVERYONE
Stayed 2 nights in Nov 2023
Response from Soovin Oh, Front Office Manager on 10 Jan 2024
Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, as a business hotel bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

4/10 Poor

SUNG HO

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There is only one receptacle in the room and it's very uncomfortable to charge my cellphone, ipad, and apple watch etc.
Stayed 5 nights in Nov 2023

2/10 Terrible

Shawn, Rochester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much noisy from subway running
Stayed 1 night in Nov 2023
Response from Soovin Oh, Front Office Manager on 10 Jan 2024
Dear Valued Customer We would like to express our sincere thanks for your warm concern towards Shilla Stay. First of all, we sincerely apologize for the inconvenience you experienced due to subway noise during your stay at our hotel. We have already forwarded you complaint about subway noise to the concerned team for consideration. They will respond as soon as possible after looking into your complaint.We are carefully reviewing your comments/suggestions, and we promise to make further improvements and serve you better. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Soovin Oh, Front Office ManagerGuro, Shilla Stay

10/10 Excellent

Edin

Stayed 14 nights in Nov 2023

8/10 Good

Helen Haeryung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our arrival flight was early morning and the hotel let us check in early without paying any extra since the room was ready for check in. And housekeeping lady was very kind and friendly and always smiling, we felt very comfortable.
Stayed 10 nights in Nov 2023

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was extremely kind, helpful and made sure that my stay was wonderful. I would recommend this hotel to my friends and family and i will return here for any future stays
Stayed 8 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Good location. Kind staff. Cover popular areas by walk from Subway station. Just a few stops away from Yeoido to Gangnam.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good stay. Good location to station & eating places. Friendly staff. Clean room.
Stayed 1 night in Nov 2023

2/10 Terrible

Eileen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor room quality and customer service.

8/10 Good

KYUNG JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Too many pubs and drunken people around property.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Front desk staffs are welcomed with smile and attentive. Over all satisfied stayed. Suggesting make more bright light on floor button inside elevator. Especially during daytime its not recognizable.
Stayed 1 night in Oct 2023

10/10 Excellent

Sung, Rowland heights

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Good location...
Clean room. Free gym. Good location. Nice staff.
Stayed 1 night in Oct 2023