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Reviews of Shanghai Marriott Hotel Kangqiao

4.5 out of 5
Shanghai Marriott Hotel Kangqiao
No 4499 Kang Xin Highway, Pudong, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 121 reviews" "
Rating 8 - Good. 35 out of 121 reviews" "
Rating 6 - Okay. 9 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

SHUIHONG

Liked: Cleanliness, staff & service, amenities
Too normal to believe it’s Marriott.
Stayed 1 night in Apr 2024

10/10 Excellent

Raivinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Shanghai Marriot for a business trip to China. My stay was extremely pleasant and I cannot find any fault with the accomodation, staff or food during my stay. I had a great breakfast every morning with lots of options and the staff went out of their way to be friendly and courteous to me. I would definitely stay here again without hesitation.
Stayed 8 nights in Jan 2024

8/10 Good

BYUNG CHUL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bed
Stayed 1 night in Oct 2023
Response from MarCom on 6 Nov 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

10/10 Excellent

PINGZAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MarCom on 17 Oct 2023
尊敬的宾客，感谢您选择入住上海康桥万豪酒店，我们非常欣喜地看到您对酒店予以了肯定。相信他们会继续保持热情专业的服务态度，给客人留下难忘的回忆。能够获得您的喜爱我们感到很荣幸，真诚期待您再次光临！

4/10 Poor

Guo

Disliked: Cleanliness, property conditions & facilities
The property is new. There is a slight smell coming from the new interior decoration. It may not be notable to others but I am very sensitive to such smells. Also, blood stain was spotted near the toilet, totally unacceptable.
Stayed 1 night in Aug 2023
Response from MarCom on 18 Aug 2023
Dear Guest, Thank you very much for staying at Shanghai Marriott Hotel Kangqiao. We look forward to making every guest feel at home with our attentive service. We apologize that we did not meet your expectations during your recent stay and ask for your understanding. In the meantime, please contact the hotel at your convenience for more details and we will discuss further service upgrades and hope to bring you a better experience next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Special thanks to Horace at reception for a warm and efficient check-in and check-out.
Stayed 1 night in Jan 2023
Response from Yvonne Yang on 10 Jan 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

10/10 Excellent

JEN

Stayed 1 night in Dec 2022
Response from Yvonne Yang on 12 Dec 2022
尊敬的宾客，感谢您选择入住上海康桥万豪酒店，我们非常欣喜地看到您对酒店予以了肯定。相信他们会继续保持热情专业的服务态度，给客人留下难忘的回忆。能够获得您的喜爱我们感到很荣幸，真诚期待您再次光临！

10/10 Excellent

JEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Yvonne Yang on 5 Dec 2022
您好，您的点评和赞扬可以让我们开心一整天！前进的脚步永远不会停歇，感谢您喜爱上海康桥万豪酒店，期待与您再次相遇！

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place with attentive staff. Will be more appreciated if all of the in-room stuff was being fully prepared.
Stayed 2 nights in Aug 2020
Response from Elmo Shen on 26 Aug 2020
Thank you for sharing your NICE comments on our website. We are glad that you are satisfied with our service & associate .Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
not a place worth to stay
service is not friendly overall; especially breakfast, food options are very poor and service is very poor too
Stayed 1 night in Jan 2020
Response from Elmo Shen on 9 Jan 2020
Dear Guest， thank you for taking the time to share your feedback regarding your recent stay with us at Shanghai Marriott Hotel Kangqiao. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We will strengthen the training of our employees. Please rest assured that your comments have been shared with our hotel management team and we will make improvements accordingly. We look forward to serving your next journey in our hotel.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good place to stay for the night.
Stayed 1 night in Oct 2019
Response from Elmo Shen on 4 Nov 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Elmo Shen on 10 Oct 2019
Dear Guest， thank you for taking the time to share your feedback regarding your recent stay with us at Shanghai Marriott Hotel Kangqiao. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We will strengthen the training of our employees. Please rest assured that your comments have been shared with our hotel management team and we will make improvements accordingly. We look forward to serving your next journey in our hotel.

10/10 Excellent

Katie, Kingsvlle ON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, friendly. Great room. Nice restaurants. Good place to relax before a long flight.
Stayed 1 night in Sep 2019
Response from Elmo Shen on 6 Oct 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

FreqTraveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The kitchen of this hotel is so poorly run! First day, club sandwich took 45 minutes to make, fries came out cold to the touch. Second day, ordered oatmeal from the menu, out of oatmeal. Third day, ordered hummus from the menu, out of hummus. Fourth day, go to brunch. All dishes severely picked over or out. Air conditioning blowing so hard over the egg buffet station, gross! Four chefs in the middle of the kitchen chatting and looking at WeChat like they have nothing else to do during brunch at 10 am on a Sunday. Management and service people need to be retrained, or hotel should lose its franchise. Worst Marriott I have ever stayed at.
Stayed 3 nights in Sep 2019
Response from Elmo Shen on 25 Sept 2019
Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite new and well decorated. The room is quite spacious. I like the room very much.
Stayed 1 night in Aug 2019
Response from Elmo Shen on 19 Aug 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. No problem. Hope to have light food in the restaurant.
Stayed 1 night in Jul 2019
Response from Elmo Shen on 26 Jul 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

10/10 Excellent

Fazal

Stayed 1 night in Jul 2019
Response from Elmo Shen on 21 Aug 2019
Thank you for sharing your NICE comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

8/10 Good

Arvinder, Sanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and pleasing stay! However the ATM was not working and my deposit was not credited on the departure date due to some issues! Still waiting for confirmation from hotel.
Stayed 1 night in Jul 2019
Response from Elmo Shen on 15 Jul 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. And We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Jenny Ying on 1 Apr 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room, the price is quite good. However what is lacking is the staff. First, during check in. The attendant cannot find my booking name and was trying to get me to find the booking number. She was also being quite rude to me. It turns out that she misspelt my name. Check out was okay. However, there was no staff at the bell counter to call for the taxi. There was only 1 receptionist so I had to wait for a long time to call for the taxi.
Stayed 1 night in Mar 2019
Response from Jenny Ying on 25 Mar 2019
Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, great service/rooms, boring location
The hotel is about one year old and you can tell. It's in a fabulous state, the towels are still incredibly fluffy. Bedrooms are so well designed for guests. The bed is comfortable, there are couches, electric curtains, good lighting, great electric sockets, all with USBs, but the highlight the bathroom. The bathtub is the best I've ever seen, with a tap that moves to ensure space in the bath. There's a bath rack, to balance your book/iPad on and great toiletries. The location, is less exciting, it's in the middle of nowhere, you can't even walk to a convenience shop. The buffet and Italian restaurants are good, but busy and very noisy. I used the executive lounge, not the most beautiful environment, brightly lit and characterless, but good food and drinks. Staff throughout were incredibly service orientated and great!
Stayed 3 nights in Mar 2019
Response from Jenny Ying on 12 Mar 2019
Dear Guest.Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Shanghai Marriott Hotel Kangqiao offers 338 comfortable guests’ rooms designed in the MarriottModern aesthetic, all of which come equipped with plush bedding, flexible work spaces, high- speed Wi-Fi access and state-of-the-art facilities that will help guests spark creative thinking during their stay.We hope you will visit us again.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Comfort in one place!
Comfortable and spacious, the room was well equipped with everything you want. Premium bedding and xite toiletries rounded out the perfect room. The wifi was always reliable and strong and there was a 24 hour gym for your pleasure... Not to mention a great pool. Staff were friendly although the dinner buffet ended very early and the a la carte menu is not worth it. The area was not high interest or high traffic but accessible enough to make it worthwhile.
Stayed 3 nights in Mar 2019
Response from Jenny Ying on 12 Mar 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Jenny Ying on 23 Jan 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jenny Ying on 18 Jan 2019
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Not a lot around it though.
Stayed 1 night in Dec 2018
Response from Jenny Ying on 13 Dec 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Shaoqing

Disliked: Staff & service, room comfort
sigh
The smell is too strong and the bed is not comfortable.
Stayed 1 night in Nov 2018
Response from Jenny Ying on 12 Nov 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Nathan, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Good for shanghai disney with a shuttle, new and clean. Good breakfast but nothing else around the hotel yet
Stayed 2 nights in Oct 2018
Response from Jenny Ying on 5 Nov 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Disney Land. Two queen beds very spacious.
Stayed 2 nights in Oct 2018
Response from Jenny Ying on 31 Oct 2018
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
New hotel. Stay for business. Comfortable and friendly staff. We stay here during every visit to Shanghai.
Stayed 1 night in Oct 2018
Response from Jenny Ying on 22 Oct 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay with my kid. Food is great too.
Stayed 1 night in Sep 2018
Response from Jenny Ying on 8 Oct 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, but nothing in the local area. Food in the Executive lounge was good, but not much variety. Gym was good, pool looked great.
Stayed 6 nights in Sep 2018
Response from Jenny Ying on 8 Oct 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Shetul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a very convenient place. Good for early morning flights. Newly built hotel with Comfy rooms. Large Rooms.
Stayed 1 night in Sep 2018
Response from Jenny Ying on 8 Oct 2018
Dear Guest，Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

HONG SHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Nice hotel, great room.
Stayed 1 night in Sep 2018
Response from Jenny Ying on 27 Sept 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Shanghai Marriott Hotel Kangqiao offers 338 comfortable guests’ rooms designed in the Marriott Modern aesthetic, all of which come equipped with plush bedding, flexible work spaces, high-speed Wi-Fi access and state-of-the-art facilities that will help guests spark creative thinking during their stay. We hope you will visit us again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Jenny Ying on 8 Aug 2018
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new - Great hotel
The hotel was so new and clean it was a pleasure staying in this hotel.
Stayed 1 night in Jul 2018
Response from Jenny Ying on 6 Jul 2018
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Response from Jenny Ying on 8 May 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place , keep it up
Great hotel, tastefully done, courteous staff, good experience
Response from Jenny Ying on 3 May 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

annmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 minutes away from Shanghai disney
Response from Jenny Ying on 4 Apr 2018
Thank you for taking the time to tell us about your experience at Shanghai Marriott Hotel Kangqiao. Hotel offers 338 comfortable guests’ rooms designed in the Marriott Modern aesthetic, all of which come equipped with plush bedding, flexible work spaces, high- speed Wi-Fi access and state-of-the-art facilities that will help guests spark creative thinking during their stay. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

FUTABA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing stay. Wanted a slight better cleaning for the room such as the bath tub but still great experience it was. There were shuttles to and from Disneyland which made our trip nicer:) Definitely will come back next time.
Stayed 2 nights in May 2024

10/10 Excellent

SAYA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel information staff were friendly and helpful. He gave us detailed information on recommended sightseeing spots in Shanghai. Even after checking out, we were treated with courtesy and follow-up until we left the hotel. The room was very clean and comfortable. I wasn't able to take the shuttle bus to Disneyland, but you can easily get there by taxi. This hotel is convenient for going to Disneyland. It is far away to explore the city of Shanghai. thank you very much.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chiu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, close to Disneyland
Stayed 3 nights in Dec 2023

10/10 Excellent

HyunTae

Stayed 2 nights in Dec 2023

8/10 Good

hyunsuk

Business traveller
Liked: Cleanliness
중국 출장은 메리어트 호텔을 사용합니다. 천진에 비해 직원이 친절하지 않았으며, 화장실과 룸이 분리되지 않아이 분리되지 않아 당황스러웠습니다. 근처에 상해 디즈니가 가깝다는 것외에 식당,편의점과 같이 편의시설이 전혀 없어 불편했습니다. 다음 상해 출장은 이 위치의 메이러트는아닌듯 합니다.
Stayed 1 night in Nov 2023

10/10 Excellent

Seungwoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 깨끗하고 음식 맛있고 운동 시설도 좋았습니다.
Stayed 1 night in Nov 2023
Response from MarCom on 17 Nov 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

2/10 Terrible

Ngo Shan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from MarCom on 17 Nov 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We appreciate your comments and apologize for not meeting your expectations during your recent stay. We will continue to discuss further service upgrades and hope to bring you a better experience next time. We sincerely look forward to your return visit.

10/10 Excellent

hakmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
무난하고 적당한 호텔
출장에는 무조건 메리어트만 이용합니다. 편한한 침대와 넓은 룸 가격도 적당하고 굿
Stayed 2 nights in Oct 2023
Response from MarCom on 23 Oct 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

8/10 Good

Akio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from MarCom on 25 Sept 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from MarCom on 25 Sept 2023
Dear guest, thank you for sharing your nice comments on our hotel website. We are glad that you are satisfied with us. Your praise will be our strength within to push forward. Look forward to welcoming you back soon.

10/10 Excellent

Chuandong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Yvonne Yang on 19 Dec 2022
尊敬的宾客，感谢您选择入住上海康桥万豪酒店，我们非常欣喜地看到您对酒店予以了肯定。相信他们会继续保持热情专业的服务态度，给客人留下难忘的回忆。能够获得您的喜爱我们感到很荣幸，真诚期待您再次光临！