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Reviews of Hyatt Regency Shenzhen Airport

4.5 out of 5
Hyatt Regency Shenzhen Airport
Shenzhen Baoan International Airport, Bao'an District, Shenzhen, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 152 reviews" "
Rating 8 - Good. 37 out of 152 reviews" "
Rating 6 - Okay. 4 out of 152 reviews" "
Rating 4 - Poor. 4 out of 152 reviews" "
Rating 2 - Terrible. 3 out of 152 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

HUAFENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024
Response from 市场传讯部 on 21 May 2024
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and easy access to the airport
Stayed 1 night in Apr 2024
Response from 市场传讯部 on 6 May 2024
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Lilin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close the airport terminals. Lots of breakfast options.
Stayed 1 night in Feb 2024
Response from 市场传讯部 on 8 Mar 2024
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are kind and polite
Stayed 1 night in Feb 2024
Response from 市场传讯部 on 19 Feb 2024
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Johnny

Stayed 1 night in Feb 2024
Response from 市场传讯部 on 19 Feb 2024
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

EYAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 市场传讯部 on 29 Jan 2024
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Lilian

Stayed 1 night in Jan 2024
Response from 市场传讯部 on 19 Jan 2024
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible from the airport. The room is nice and clean
Stayed 1 night in Nov 2023
Response from 市场传讯部 on 8 Jan 2024
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Response from 市场传讯部 on 19 Feb 2024
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Siosaia

Business traveller
Liked: Amenities, property conditions & facilities
Safe and convenient
Stayed 1 night in Nov 2023
Response from 市场传讯部 on 21 Nov 2023
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Jacob

Business traveller
Liked: Property conditions & facilities
Hugely convenient
Quick walk into airport. Can’t beat the convenience of airport access. Great breakfast as well.
Stayed 1 night in Sep 2023
Response from 市场传讯部 on 7 Oct 2023
Dear valued guest, Thank you for choosing to stay at Shenzhen Airport Hyatt Hotel and for taking the time to share your feedback with us. Once again, thank you for your kind words. We look forward to welcoming you back to Shenzhen Airport Hyatt Hotel in the near future. Best regards

10/10 Excellent

Alysha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel. The closeness to the airport is so convenient. The staff are very friendly and helpful.
Stayed 1 night in Oct 2023
Response from 市场传讯部 on 7 Oct 2023
Dear valued guest, Thank you for choosing to stay at Shenzhen Airport Hyatt Hotel and for taking the time to share your feedback with us. Once again, thank you for your kind words. We look forward to welcoming you back to Shenzhen Airport Hyatt Hotel in the near future. Best regards

8/10 Good

Ellick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from 市场传讯部 on 28 Sept 2023
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Earl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I moved out to this hotel due to an incoming Typhoon. The hotel was on lock down, the airport closed however the staff was very accommodating, made sure all guests were well cared for, kept room service operating around the clock. Hotel is very clean, staff could not be more friendly and accommodating. I will most certainly be staying here on future trips to Shenzhen.
Stayed 1 night in Sep 2023
Response from 市场传讯部 on 8 Sept 2023
Dear valued guest, Thank you for choosing to stay at Shenzhen Airport Hyatt Hotel and for taking the time to share your feedback with us. Once again, thank you for your kind words. We look forward to welcoming you back to Shenzhen Airport Hyatt Hotel in the near future. Best regards

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from 市场传讯部 on 8 Sept 2023
美好而又温暖的东西在记忆深处,承蒙倾心一片情,化蝶翩翩知我心。温馨的留言洋溢着幸福的期待,美好的回味是凝聚着不褪的色彩。美丽的风景,优越的位置,暖心的服务……只为等待更美好的你,一定记得要常来哦,么么哒!

8/10 Good

Tsz Ho Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Aug 2023
Response from 市场传讯部 on 2 Sept 2023
感谢您对小悦的高度评价,您的满意就是对我们最大的肯定!很开心能够给您在这个城市留下一份温暖的回忆,愿您开心每一天

10/10 Excellent

JINGYU

Stayed 3 nights in Jul 2023
Response from 市场传讯部 on 2 Sept 2023
美好而又温暖的东西在记忆深处,承蒙倾心一片情,化蝶翩翩知我心。温馨的留言洋溢着幸福的期待,美好的回味是凝聚着不褪的色彩。美丽的风景,优越的位置,暖心的服务……只为等待更美好的你,一定记得要常来哦,么么哒!

8/10 Good

Gil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from 市场传讯部 on 4 May 2023
尊敬的客人, 您好!感谢您对深圳机场凯悦酒店的肯定,我们一直致力于为顾客提供高性价比的入住体验,从而带给您完美的入住。酒店位于深圳宝安国际机场西侧,室内通道步行往返机场航站楼仅需5分钟,30分钟内即可轻松直达深圳市区。1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。您的好评是我们前行的动力,再次感谢您对深圳机场凯悦酒店的厚爱,我们期待着您的再次光临!

10/10 Excellent

Cari

Stayed 1 night in Feb 2023
Response from MarCom on 20 Mar 2023
尊敬的客人,您好!感谢您选择深圳机场凯悦酒店并对酒店的总体体验给予的好评和认可!酒店直达机场即位于深圳机场T3航站楼西侧,旅客可通过机场GTC直接选择16号口或18号口前往酒店,室内通道步行往返机场航站楼仅需5分钟。30分钟内即可轻松直达深圳市区;1小时商务圈可辐射至香港,澳门,惠州、东莞等深圳周边城市,地理位置十分优越。在此,深圳机场凯悦酒店提前祝您新春快乐,也忠心希望能够再次为您服务,期待在鹏城再次与您相遇!

6/10 Okay

Shan

Liked: Staff & service, amenities
Disliked: Cleanliness
This location is inside the airport and it's super convenient if you are travelling by plane. However, there was a major cleanliness issue with the room. The sink was filled with dirty water and disgusting things. With the amount paid for the room, I don't think this is acceptable at all. With this being said, I did give this feedback to the front desk, the staff was really nice and tried to see if there are things they can do to compensate.
Stayed 1 night in Nov 2022
Response from MarCom on 30 Nov 2022
Dear Guest. Thank you for your review and for choosing Hyatt Regency Shenzhen Airport. We are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We are constantly working to improve service, so comments like yours are always gratefully received. We look forward to you returning in the future and you experiencing a much more enjoyable stay.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean location at Airport
I had an early flight from Ba’on Intl. Airport and the Hyatt Regency is the best choice for this situation. I’ve stayed at the neighboring Hyatt House and will choose the Regency in the future should I need quick, easy access to or from the Airport in the future.
Stayed 1 night in Jan 2020
Response from Vivian Su on 17 Jan 2020
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our website for promotions that you might be interested in. Looking forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Vivian Su on 10 Jan 2020
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Vivian Su on 5 Jan 2020
Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mary, Portland, OR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received outstanding services from the hotel staff. My mom and I stayed two nights in Hyatt Regency Shenzhen Airport in September. The location is very convenient. You can easily walk from your terminal to the hotel. There is a mass transit station in the airport which can take you to the city. My mom needed wheelchair services. The hotel staff provided the services with kindness and patience. The restaurant inside the hotel is great too! The foods are delicious, are authentic Chinese foods, and are reasonably priced. I feel the food is better compared to other 5-star hotels. Great experience! Will stay again.
Stayed 1 night in Sep 2019
Response from Vivian Su on 3 Jan 2020
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 Terrible

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch your bill
Hotel is amazing - huge room. They just overcharged me significantly and forced me to deal with hotels.com about the discrepancy for 30 minutes.
Stayed 1 night in Dec 2019
Response from Vivian Su on 13 Dec 2019
Dear Traveler, Thank you for your review and for choosing Hyatt Regency Shenzhen Airport. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in Shenzhen.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Vivian Su on 13 Dec 2019
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our website for promotions that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Cherry Xu on 19 Nov 2019
Dear Guest, I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Cherry Xu on 13 Nov 2019
Dear Guest, I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place inside the airport. Just walk in to the terminal
Stayed 1 night in Oct 2019
Response from Cherry Xu on 24 Oct 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

GUIDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From baggage claim to hotel.
There is nothing comparable to walking from the baggage claim area to the hotel lobby. Remarkable hight standard hotel. The only element that I don't like is the price but it coherent with the quality it offers. Breakfast was high quality too.
Stayed 1 night in Oct 2019
Response from Cherry Xu on 14 Oct 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service when check in only wait in line for two people give me upgrade. Have people take me alway from lobby to my room
Stayed 1 night in Oct 2019
Response from Cherry Xu on 8 Oct 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Cherry Xu on 8 Oct 2019
Dear Juergen, I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit to other part of China
Conveniently located.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic breakfast, very attentive and professional staff. Room somewhat on the small side, considering the price.
Stayed 1 night in Jul 2019
Response from Cherry Xu on 4 Aug 2019
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Cherry Xu on 8 Oct 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Ka Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Vivian Su on 12 Jun 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean! The beds and free water was perfect. Thank you
Stayed 1 night in Apr 2019
Response from Vivian Su on 12 Jun 2019
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Kit Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Vivian Su on 12 Jun 2019
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to meeting you in Shenzhen again.

10/10 Excellent

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in Mar 2019
Response from Vivian Su on 12 Jun 2019
Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Vivian Su on 12 Jun 2019
Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Vivian Su on 13 Jun 2019
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very convenient, just 5 mins walk from the airport! Stuff are very nice!
Stayed 1 night in Mar 2019
Response from Vivian Su on 13 Jun 2019
Dear Traveler, Thank you for your review and for choosing our hotel.Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Breakfast was not included in the room price. I learned this after paying for the room and arrival.
Stayed 2 nights in Feb 2019
Response from Vivian Su on 13 Jun 2019
Dear Traveller, Thank you for your review and for choosing Hyatt Regency Shenzhen Airport . We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in Shenzhen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, good location
Pros - Service was excellent - Good location inside the airport - Room is spacious and clean Cons - Chinese address is written wrongly on website, so I went to the wrong Hyatt initially (there are 3 inside the airport) and then spent about 20-30 minutes to search for the correct one. - Some noise from planes at the airport
Stayed 1 night in Feb 2019
Response from Vivian Su on 13 Jun 2019
Dear Traveler, Thank you for your review and for choosing our hotel. Hyatt Regency Shenzhen Airport is located on the west side of the terminal hall at Shenzhen Bao’an International Airport. It’s just a 5-minute stroll from the arrival / departure hall via an indoor pathway. Shenzhen’s city center is easily reached in 30 minutes, and Hong Kong, Macau, Huizhou and Dongguan are only one hour’s drive away. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice BUSINESS hotel. Hope the staffs are faster
Stayed 1 night in Jan 2019
Response from Vivian Su on 13 Jun 2019
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Vivian Su on 13 Jun 2019
Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Viola, US

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was fanstastic, very nice hotel, super comvinient to the airport, staffs are very warm and friendly,bed is so comfortable. The only con is that I found some ants in the trashcan.
Stayed 1 night in Dec 2018
Response from Vivian Su on 13 Jun 2019
Dear Traveler, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

SIU KING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Vivian Su on 13 Jun 2019
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is very nice. Way better than anything you find in the States. Service is also great at the registration desk as well as the restaurants. The only downside to the hotel is the location, which could be a plus for some. It is attached to the Shenzhen airport so it can be a pain to get in and out of. I enjoy walking around Shenzhen when I stay there and there just isn’t anything walkable from the hotel except the airport. If you’re flying into Shenzhen airport (I flew into Hong Kong), and you’re just staying for a night or two I would recommend this hotel.
Stayed 1 night in Dec 2018

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel connected to Shenzhen Airport
Loved this hotel. Best airport connected hotel that I've stayed in. Great service, breakfast and rooms. Clean hotel. Fitness and spa facilities are really nice with new equipment. I'll stay here again at my next opportunity.
Stayed 1 night in Nov 2018
Response from Vivian Su on 13 Jun 2019
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.