6/10 Okay
Donna
Travelled with family
2 Jun 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So great views if your up high and the bar area is nice. My room 78 was very dirty, it was a family room and there was a lid to a dairy Lee dunkers pot that had been left from previous occupants the skirt and boards had stains and coffee splashes on them I actually wiped the door handle inside and out because I couldn't bear to go in and touch it. I'm not an overtly clean version but it was grimy. The bathroom was clean and tidy and basic well stocked with shampoos, body washes and nice clean towels. Bits and bobs of mould on the ceiling and part of the side of the bath had been affected by damp and was flaking off. The carpets were stained in the bedroom but also at the top of the three flights of stairs to get there there was an enormous stain on the first landing which just led to the feeling of ick. This obviously once was a lovely hotel but the general area feels run down as this to ordered up pubs next door and it just generally looks like it needs some TLC.
As a positive the breakfast was really nice and the dining room to have the breakfast in was really atmospheric and beautiful. The staff at all points and time were really helpful and attentive.
Donna
Stayed 1 night in Jun 2024