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Reviews of Wingate by Wyndham Shreveport Airport

2.5 out of 5
Wingate by Wyndham Shreveport Airport
6245 Westport Avenue, Shreveport, LA

Reviews

7.2

Good

Rating 10 - Excellent. 340 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 151 out of 1000 reviews" "
Rating 4 - Poor. 132 out of 1000 reviews" "
Rating 2 - Terrible. 140 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom door and fire sprinkler broken
Stayed 1 night in May 2024
Response from Richard on 20 May 2024
I am sorry you had these issues. We will get them fixed right away.

10/10 Excellent

jim

Older hotel that needs some maintenance, staff were amazing
Stayed 1 night in May 2024
Response from Richard on 16 May 2024
Thank you so much for your survey

2/10 Terrible

Nikoletta

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
First the staff was friendly and nice. The hotel was dirty and the window in my room did not close. The room appeared to be wiped down not clean. The towels were wet.
Stayed 1 night in May 2024
Response from Richard on 13 May 2024
I am sorry we did not meet your expectations

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay.
Stayed 1 night in Apr 2024
Response from Richard on 9 May 2024
Thank you so much for your review.

10/10 Excellent

Margie

Travelled with partner
Liked: Amenities
Everything about this hotel is nice, except that the bathroom could be a little, especially the counter space.
Stayed 1 night in Apr 2024
Response from Richard on 6 May 2024
Thank you so much for your survey

10/10 Excellent

Jevon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 1 night in Apr 2024
Response from Richard on 6 May 2024
Thank you so much for your review.

10/10 Excellent

Shaquinza

Liked: Cleanliness, staff & service, property conditions & facilities
it was clean and comfortable
Stayed 1 night in May 2024
Response from Richard on 6 May 2024
Thank you for your survey. We appreciate you.

4/10 Poor

Olajuwon

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet backed up in the middle of the night and over flowed l, kept me up all night. Got some of my things wet.
Stayed 1 night in May 2024
Response from Richard on 3 May 2024
I am sorry we did not meet your expectations

2/10 Terrible

Keinekia

Disliked: Staff & service, property conditions & facilities
Room was not properly cleaned.
Stayed 1 night in Apr 2024
Response from Richard on 1 May 2024
I am sorry we did not meet your expectations

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard on 30 Apr 2024
Thank you for your survey. We appreciate your business

6/10 Okay

Keturah

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location needs major renovations. Room did not match the pictures on website. Also, Room did not have a pleasant smell.
Stayed 2 nights in Apr 2024
Response from Richard on 16 Apr 2024
I am sorry we did not meet your needs

10/10 Excellent

VonNisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Richard on 24 Apr 2024
Thank you for your survey

8/10 Good

Edwin, Plano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Richard on 15 Apr 2024
Thank you for your survey. We are glad you enjoyed your stay

6/10 Okay

Mckinzie

Stayed 1 night in Apr 2024
Response from Richard on 15 Apr 2024
Thank you for your survey.

6/10 Okay

Olivia

Liked: Staff & service
Disliked: Cleanliness
I notified the front desk agent and the kitchen staff that there was a roach crawling on the food counter. It was crawling on the food counter surrounding the food. The kitchen staff informed the front desk agent at that time, during this time I mentioned to the front agent I just left another property due to issues surrounding the infested roach problem, and this is an anxiety for me. The kitchen staff located the roach, picked it up with a napkin and threw it in the trash can. Sorry, but i threw my food away and only kept the sealed yogurt. I refused to eat breakfast there the next day. And if I knew that this property had the same issue I would have not booked another night but it was too late. And later that night around midnight there was a roach in the corner of the bathroom. This must be a southern thing with roaches. But it couldn't be because I stayed at the Hampton Inn with no issues of roaches. As I mentioned the staff was great but sorry I would never book here again.
Stayed 1 night in Apr 2024
Response from Richard on 10 Apr 2024
Asstated we will get the situation fixed.

10/10 Excellent

Triston

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Richard on 10 Apr 2024
Thank you for your survey

8/10 Good

Krystal

Stayed 1 night in Apr 2024
Response from Richard on 30 Apr 2024
Thank you for your survey. We appreciate you.

8/10 Good

Olivia

Liked: Staff & service
I notified the front desk agent and the kitchen staff that there was a roach crawling on the food counter. It was crawling on the food counter surrounding the food. The kitchen staff informed the front desk agent at the time and i reported i just left another property due to infested roach problem and this is an anxiety for me. The kitchen staff located the roach and picked it up with a napkin and threw it in the trash can. Sorry, but i threw my food away and only kept the sealed yogurt.
Stayed 1 night in Apr 2024
Response from Richard on 10 Apr 2024
Thank you for letting us know. We will get the situation fixed

10/10 Excellent

Dan

Stayed 1 night in Apr 2024
Response from Richard on 30 Apr 2024
Thank you for your survey. We appreciate your business

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024
Response from Richard on 9 Apr 2024
Thank you so much. We appreciate you and hope to see you again soon

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and property very clean
Stayed 1 night in Apr 2024
Response from Richard on 8 Apr 2024
Thank you so very much. We hope to see you again soon

4/10 Poor

Amanda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Usually stay here for business. Was VERY disappointed this stay. No t.v for the entire hotel, satelite was out. Folks that refreshed my room didn't place new toilet paper for the empty rolls - had to get it myself from front desk. Requested sheets be changed 1 time in 5 days - never done.
Stayed 2 nights in Mar 2024
Response from Richard on 1 Apr 2024
I am so sorry about the issues you experienced. We were trying to get our satellite tech out all weekend. I will find out why housekeeping did not take care of your needs.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities
Several restaurants and fast food within 2 miles. Staff was always friendly and courteous. Walmart is a walk away, as us Murphys gas statiin and convenience store. Rooms are impeccably clean. The property is older and could use some work.
Stayed 1 night in Mar 2024
Response from Richard on 28 Mar 2024
Thank you so much for your comments and survey. We hope to see you again soon.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from Richard on 28 Mar 2024
Thank you for your survey. We appreciate you.

10/10 Excellent

Melvinia

Stayed 1 night in Mar 2024
Response from Richard on 15 Apr 2024
Thank you for responding. We appreciate your business

6/10 Okay

Patrick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good parking, safe area. Good clean room.
Stayed 1 night in Mar 2024
Response from Richard on 22 Mar 2024
Thank you for your survey

10/10 Excellent

Chacilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and staff was friendly.
Stayed 2 nights in Mar 2024
Response from Richard on 18 Mar 2024
Thank you so much for your survey. We hope to see you again

4/10 Poor

Simeon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Place is ehh. Please remodel and clean everything.
Stayed 3 nights in Mar 2024
Response from Richard on 19 Mar 2024
I am sorry we did not meet your expectations

6/10 Okay

Krystalraye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They were NOT handicap accessible. The front door was so hard to open. To the toilet being so low to the floor and no grab bars, and the tub was too far to have any help.
Stayed 2 nights in Mar 2024
Response from Richard on 18 Mar 2024
I am sorry we did not meet your expectations.

6/10 Okay

PATRICIA, Houston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in need of a update. We've stayed at this location on a few times when visiting home. The staff is ok but the property itself is in need of repairs and upgrades. Tile in bathroom floor was loose, phone in room not working. Dust on tv & night stands. Overall if the rooms are properly cleaned and sanitized the ratings could be better. As of now I rate this location as the bed, bugs and beyond.
Stayed 2 nights in Mar 2024
Response from Richard on 12 Mar 2024
I am sorry that you had a bad experience. We will do better.

8/10 Good

Randy

Travelled with family
Liked: Staff & service, amenities
Would like a fence around the property
Stayed 1 night in Mar 2024
Response from Richard on 11 Mar 2024
Thank you for your survey. We appreciate your business

8/10 Good

Anthony

Liked: Amenities
Great place to stay good location 👌
Stayed 1 night in Mar 2024
Response from Richard on 8 Mar 2024
Thank you so much and we appreciate your business

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and room was comfortable. Hotel needs some repairs ( peeling wallpaper, cracks and wayer damage in ceilings, molding pulling away from walls, chipping drywall). DO NOT LET THIS DISCOURAGE YOU FROM STAYING HERE! These are the nicest folks, great prices, and the breakfast was hot and fresh.
Stayed 1 night in Mar 2024
Response from Richard on 7 Mar 2024
Thank you so very much. We are an older hotel and we are working hard to get everything up to date and making sure the guest has the best experience. Thank you so much.

6/10 Okay

Nadreka

Travelled with partner
Liked: Staff & service
Staff was great, the bed was comfortable and my boyfriend enjoyed the breakfast. My only complaints are that the rooms can be much cleaner. There was hair on the bathroom floor, a used towel hanging from the shower rod in the bathroom and a small stain on the sheets once we made it in the room. I feel like the room could’ve been cleaned better.
Stayed 1 night in Feb 2024
Response from Richard on 28 Feb 2024
Thank you for letting me know. I will work with my staff to ensure this is the case.

10/10 Excellent

Ajay, Little Rock

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Updated and clean
Stayed 2 nights in Feb 2024
Response from Richard on 25 Feb 2024
Thank you for your survey. We appreciate you.

10/10 Excellent

Ty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Richard on 25 Feb 2024
Thank you for your survey

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We have stayed at this hotel multiple times and we have always enjoyed our stay. It's even better with the renovations. The room was very nice and it was clean. The staff here is always so friendly and quick to help. They remember us when we go back. We'll be staying here again. Home away from home. Thank you to all the friendly staff who make our trips easier and so much nicer.
Stayed 1 night in Feb 2024
Response from Richard on 25 Feb 2024
Thank you so very much. We appreciate your business

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024
Response from Richard on 19 Feb 2024
Thank you for your response. We appreciate your business.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard on 21 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient
Stayed 2 nights in Feb 2024
Response from Richard on 19 Feb 2024
Thank you for your survey.

4/10 Poor

Megan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice employees- everything else not so much
The first room had an ant hill and dead bugs in the corner of the windowsill. The hall ways reeked of weed and it traveled into our room. This hotel is supposed to be “smoke free”.
Stayed 3 nights in Feb 2024
Response from Richard on 19 Feb 2024
I am sorry we did not meet your needs

4/10 Poor

Gabriel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The place was ok.. a little beat down for my liking .. and for the price .. the shower wall was broken .. the hotel need a major renovation.. won’t be staying there again
Stayed 1 night in Feb 2024
Response from Richard on 19 Feb 2024
Thank you for your survey.

10/10 Excellent

Auriel

Stayed 1 night in Feb 2024
Response from Richard on 19 Feb 2024
Thank you for your survey. We hope to see you again soon.

10/10 Excellent

Darin

Liked: Room comfort
Disliked: Property conditions & facilities
Just old. Kinda musty smell when you walked in the room. Not enough lights. Needs more staff at night. The lady at the desk was great but overwhelmed with people.
Stayed 1 night in Feb 2024
Response from Richard on 19 Feb 2024
Thank you for your survey. We are working on getting extra help on weekends.

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Richard on 14 Feb 2024
Thank you for your survey. We appreciate your business

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely a time had here with alot of catching up on sleep. The bed was sooo comfortable!
Stayed 1 night in Feb 2024
Response from Richard on 12 Feb 2024
I am so glad you got to catch up on your rest

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Richard on 12 Feb 2024
Thank you for your response

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richard on 12 Feb 2024
Thank you for your response

10/10 Excellent

Ranette, Wichita Falls

Stayed 1 night in Feb 2024
Response from Richard on 22 Mar 2024
thank you for your survey. We thank you for responding.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy guest 🙂 # ELDJ
No issue’s everything was wonderful from checking in to checking out. Hot breakfast was great 👍
Stayed 1 night in Feb 2024
Response from Richard on 6 Feb 2024
Thank you so much for your survey