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Reviews of Royal Glen

4 out of 5
Royal Glen
Glen Road, Sidmouth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 85 reviews" "
Rating 8 - Good. 27 out of 85 reviews" "
Rating 6 - Okay. 11 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a venerable building such as this, there are always sure to be minor defects - creaking floorboards above us was one - but that didn't detract from a really nice stay in the spacious Duke room. The staff were excellent - courteous and always helpful - especially the new manager and his wife - and the only real problem was finding and getting into a suitable parking space for a reasonably large family car (BMW 3 series) - in the end, we parked overnight on the road on one occasion. I'm not a swimmer (and had hoped for a jacuzzi - but there isn't one) - but my wife is, though the pool wasn't really deep enough, she said. There were two false fire-alarms at none too convenient times, triggered, we were told by a hair dryer and an over-sensitive alarm sensor. I ngather this is being sorted.... The food was good (Dinner was a little too expensive, we felt) and breakfast was good, apart from the level of some of the background music, which they didn't seem willing, or able, to turn down. A most enjoyable stay, and full marks to a hotel that lays on coffee and mints in the evenings for its guests - lovely to find that after a long day out. We'll hope to return, and thank you to all at the Royal Glen.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel situated close to the seafront. Service and breakfast were excellent and the rooms were traditional and comfortable. The pool opened just as we arrived and we enjoyed having a quick swim before dinner. Overall, an excellent stay in a really pleasant, well-run hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Torey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for our family of 4. Enough room for our toddler to have a bed and our baby to sleep in an infant crib. very walkable to seafront shops.
Stayed 2 nights in Mar 2024

8/10 Good

Elizabeth

Stayed 2 nights in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great holiday
A wonderful hotel beautiful bedroom wonderful food and last but not least the staff were marvellous
Stayed 6 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glen Hotel
It was a very nice one night stay while we were exploring the area
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Glen Sidmouth brilliant place to stay
The Royal Glen is a great place to stay .The service was very good ,and the facilities were great . The staff were very professional and attentive .We enjoyed our stay and hope to visit again very soon
Stayed 2 nights in Oct 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice few days at the Royal Glen, very quiet and peaceful. Breakfast was excellent as were the evening meals. Quite an old building, so a few creaks, but who wouldn't at that age! Very smart up to date bathroom. Staff were excellent and very helpful. Car park was a little bit snug. Despite having visited Sidmouth, which I love, on more occasions than it is possible to count, I have never stayed at the Royal Glen before, but will definitely be back to stay again. Also, bus to Exeter was only £2.00! unbelievable, you cannot buy a lot for £2.00 these days!!
Stayed 3 nights in Sep 2023
Response from HC on 20 Oct 2023
Thank you for making a review and sharing your feedback. We look forward to welcoming you again as one of our returning guests.

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Receptionist not very welcoming. Made me aware that she was night duty so should take a key as she wouldn't want disturbing. Wasn't offered any explanation of facilities and their availablity. Had a shower after being taken to room. When opwning dr fron shower into bedroom, heat sensir set of the alarm system (sensor alarms should be away from kitchens or bathrooms as steam can damage the alarm, or set it off by mistake. It wasnt on the ceiling as central as possible in the room.) Staff came banging on the door.. Was woken up in the night. Head board wasnt attached. When you moved it banged. Had to pick it up and move it Woken at 7am by noisy vent directly o/s window. I filmed it and spoke as I did so to demonstrate it was so loud it drowned out speech. I was visited by a maintenance man, Martin? He wanted to check the door locks at 915am. I asked why he could wait till I checked out at 10am. He said, 'Ill only be a minute mate. People usually at breakfast' All in all staff were cold and sometimrs officious. The only staff that were pleasent was the girl who showed me to the room Will be taking this further. DO NOT RECOMMWND
Stayed 1 night in Oct 2023
Response from HC on 14 Oct 2023
Thank you for making a review we are aware of the problem you had with the steam setting off the fire alarm and all checks have been done accordingly, and as explained we strictly adhere to all rules and recommendations. Maintenance reported they had disturbed you but there was no sign on door, he was very sorry. We are very disappointed that you did not feel welcome and not told the lay out and information of the Glen which both reception and porter should have repeated, we need to do better.

6/10 Okay

Judith

Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

D

Liked: Cleanliness, staff & service, room comfort
Hotel was clean, tidy and service was good. It is an old fashioned hotel but friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
All good no complaints would stay again if I were being picky I’d moan about only being bottled beers but I still drank then lol
Stayed 2 nights in Aug 2023

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an ideal position. A lovely old building. Very helpful staff. Good breakfast. Quiet location.
Stayed 3 nights in Aug 2023

4/10 Poor

Judith

Stayed 2 nights in Aug 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building with interesting history.
Stayed 1 night in Aug 2023

8/10 Good

Graham

Stayed 1 night in Aug 2023

8/10 Good

dean

Stayed 1 night in Aug 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
The staff were extremely welcoming and friendly nothing was too much trouble. Our bed was a little hard but we asked if they had a mattress topper and they were more than happy to oblige. It’s brilliantly situated to walk to the beach and the shops and would definitely stay again. Thank you for a lovely stay for our 26th wedding anniversary!
Stayed 4 nights in Aug 2023
Response from HC on 20 Aug 2023
Thank you for making a review. We hope we may have the opportunity of welcoming you again.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent location. Well equipped clean room. Lovely pool.
Stayed 1 night in Aug 2023
Response from HC on 20 Aug 2023
Thank you for making a review. We are pleased you enjoyed the pool.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel & Staff. Amazing Afternoon Tea.
Such a lovely character hotel with wonderful staff. My room was clean and comfortable and great to have an en-suite too with a single room. Breakfast was delicious and Afternoon Tea outstanding and great value for money too. Would highly recommend The Royal Glen Hotel to anyone.
Stayed 1 night in Aug 2023
Response from HC on 20 Aug 2023
Thank you for making a review. We hope that we may have the opportunity of welcoming you again.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless newly done bathrooms. Slightly dated decor but clean and comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent if rather quirky hotel with lots of character and a very interesting history. A superb upstairs lounge, a swimming pool, parking for most cars. Good updated bathroom in our room. Great location just metres away from the esplanade but in a quiet location. Don't expect everything to go smoothly, it won't! But if you want somewhere unusual and with a good standard and great location do stay here. Staff are very welcoming and friendly.
Stayed 3 nights in Jul 2023
Response from HC on 20 Aug 2023
Thank you for making your comprehensive review. we hope we may have the opportunity of welcoming you again.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great, comfortable hotel
We had a lovely stay at the Royal Glen, room lovely, food great, really friendly staff and just a short walk to Sidmouth beach and shops - a perfect break away, just a shame about the weather 😂
Stayed 2 nights in Jul 2023
Response from HC on 20 Aug 2023
Thank you for making a review. Your feedback is much appreciated.

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff were Excellent, helpful and considerate. Beds were comfortable and the room I had was very quiet. Breakfast was well presented but I would have liked porridge on the menu. Overall a very pleasant stay.
Stayed 1 night in Jul 2023
Response from HC on 20 Aug 2023
Thank you for making a review. i have made sure porridge is made available. We hope we may have the opportunity of welcoming you again.

6/10 Okay

Morgan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely location but some of the staff members were less than friendly.
Stayed 4 nights in Jul 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 2 nights in Jul 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

david

Liked: Cleanliness, room comfort
Some staff rude could not book. Dinner on all three nights WiFi bad in room when asked staff told WiFi bad in your wing not told when book in
Stayed 3 nights in Jun 2023
Response from HC on 20 Jun 2023
We are sorry that your request was not dealt with politely: we do not like to turn people away, but numbers of staff to serve and cook and fresh produce is pre arranged and can only extend to a certain degree to give the correct standards. On expedia the wi fi information is described as limited. Sidmouth is experiencing much disruption at the moment with alot of work being done by openreach. Each individual visitor is very important to us.

10/10 Excellent

Ranjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We loved our stay at this lovely hotel! A minute from the beach, lovely breakfast and nice staff.
Stayed 2 nights in Jun 2023

4/10 Poor

andy

Travelled with partner
Liked: Cleanliness
Easy to walk to the promenade and all it’s facilities and basic facilities just fine but the killer for us was a rock hard bed!
Stayed 1 night in Jun 2023
Response from HC on 17 Jun 2023
Thank you for making a review. We are sorry that the bed was too firm for you. We have some guests who ask for firm beds and others who request a topper, which we can provide.

4/10 Poor

Jane

Travelled with family
Stayed 1 night in Jun 2023

8/10 Good

Richard

Stayed 1 night in Jun 2023

8/10 Good

Barbara

Stayed 2 nights in Jun 2023

6/10 Okay

Keith

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the central location within the small town; easy to walk to the castle ruins and explore the village shops, etc.
Stayed 1 night in May 2023

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent,
Great staff. Excellent location.
Stayed 1 night in May 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Good old fashioned British service in a beautiful area
Stayed 1 night in May 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

6/10 Okay

Marilyn

Liked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

Julia

Stayed 2 nights in May 2023

10/10 Excellent

christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very enjoyable . friendly , attentive staff . good amenities . good service and great location
Stayed 2 nights in May 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited a walking holiday
Stayed 7 nights in Apr 2023

10/10 Excellent

Paul

Stayed 2 nights in Apr 2023