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Reviews of WoodSpring Suites Sioux Falls

2.5 out of 5
WoodSpring Suites Sioux Falls
1109 South Lyons Avenue, Sioux Falls, SD

Reviews

5.6
Rating 10 - Excellent. 6 out of 45 reviews" "
Rating 8 - Good. 13 out of 45 reviews" "
Rating 6 - Okay. 5 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 17 out of 45 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of money bad service
We booked our room on line. We got there about 10 pm. We were informed the hotel was full and we were out the money. The person behind the counter was very rude and made it feel like we were a bother
Stayed 1 night in Mar 2022

2/10 Terrible

Christopher S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

2/10 Terrible

JUNGHUN

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi. No good bedroom
Stayed 1 night in Feb 2022

2/10 Terrible

Chad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad!
Very bad experience. Would not stay again
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Response from General Manager on 20 Dec 2016
We are sorry you did not enjoy your stay with us. Thank you for your comments; we will be looking into these issues in hopes of gaining your trust back for another visit. Thanks again

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Maybe the worst hotel in the continental US. Cage for a front desk. Took 40 minutes to check in, room is totally bare bones and environment so gross i slept with my jeans on. Snelled like carpet deoderizor. No shampoo. People drinking and partying in the halls.
Response from General Manager on 20 Dec 2016
Thank you for your response. If you could provide me more information of when you stayed with us, I could investigate further some of the issues you experienced. Hopefully you will allow us to correct the shortcomings, and you will choose to stay with us again. Thanks again,

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Response from General Manager on 20 Dec 2016
Sorry that you did not enjoy your stay with us. It is comments from people like you who allow us to address any issues and fix them. We hope you will allow us the opportunity to make your next stay more pleasant. Thank you for your comments, and your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place to stay very affordable
I enjoyed staying here it was clean and affordable. It came with a full size refrigerator and stove top also a kitchen sink. I liked that it was close to the highway and easy to find. The only thing I didn't like is it was just a full size bed and with 2 people it was a bit small. It would of been much better stay if it was a queen.
Response from Matt on 25 Oct 2016
Thank you for your great review. We are happy you enjoyed your stay, and we hope to see you again. Matt Onnen General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Oct 2016
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Matt Onnen General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 8 Nov 2016
We are sorry you did not enjoy your stay. We will work on correcting the issues you had. Thank you for letting us know.

2/10 Terrible

Jacob, Williston

Disliked: Cleanliness, staff & service, room comfort
Never Again spend 20 extra elsewhere
Terrible place.Not a hotel. This place is setup for road workers. Lots of people every day outside of every exit and entry door drinking until 12am and smoking. Not good for families or wives with a group of 5 drunk men.The hotel is setup to scam you out of every dollar. There are requirements 24hrs ahead of check out or they charge you..there is absolutely nothing offered coffee, utensils,computer, nothing..even the toilet paper cost if you need extra. Don't get a single mark on the towels or they charge you.Internet is slow. You have to take your trash with you and clean your own room.. or they charge a cleaning fee. Housekeeping is 1 time every 7 days.You cannot refuse it or the gm will come in your room with you in your underwear and wife trying to hide under the sheets to inspect your room at 9am!after you have told them that you work nights They get frustrated very easy If you complain he just sight's policy and then will run thru the office and hotel after you and tell you if you don't like it you can leave without a refund for days you already paid for. Unbelievable.This is the worst hotel experience ever.. and I live in a third world country half of every year.They are scammers. The gm is try to maximize profits at the expense of the customers and take advantage.Do yourself a favor and spend the extra 20 somewhere else. I stay up the road now at a more expensive place when I'm in town every month..thank gosh.
Response from General Manager on 20 Sept 2016
Sorry you did not enjoy your stay with us. We sincerely appreciate your business, and we hope you give us another opportunity the next time you are traveling.

8/10 Good

Gregory, Minneapolis

Liked: Cleanliness, property conditions & facilities
Value at Value Place
Clean room, nice kitchenette, good Wifi
Response from General Manager on 20 Sept 2016
Thanks you for staying with us. We appreciate the great review and hope to see you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We stayed only one night. The hotel was clean, room was clean, the other guests were friendly, we met a lot of people, but there was no front desk staff. It was basically closed, we had to call to get someone to come to the window (that was closed off by a metal gate). It was something I never experienced before without it being in the middle of the night. Overall, it was a nice, clean hotel and I would stay again.
Response from General Manager on 20 Sept 2016
Thank you for your review. We hope you enjoyed your stay with us and consider WoodSpring in the future for your hotel needs. Matt Onnen General Manager

4/10 Poor

wie_gehts531, MN

Disliked: Staff & service, room comfort
Inexpensive, but not worth the money your spending
We stayed 2 nights. The room was clean. But the bed is basically a cot. It's a 3-4 inch mattress on a metal frame with slats for support. The pillows were terrible. Also super thin. Made it hard to sleep. The kitchen was very clean which I appreciated. People would congregate outside the hotel enterences and it was difficult to get inside. Then,even though you could hear the hotel staff behind the shut metal barricade that was the front desk, you had to call them on a phone and then slip them the keys under the barricade. It was a strange experience I wasn't expecting. I felt safe, but I probably won't stay there again.
Response from Matt on 20 Sept 2016
Sorry you did not enjoy your stay with us. We do appreciate your comments and will make every effort to address your concerns. We hope you will consider staying with us again and give us a chance to make it up to you. Thanks again!

2/10 Terrible

Don, South Dakota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD
Did not get a room. Hotel did not honor my Orbitz reservation said they were no rooms available once I arrived. They were not concerned what I did or where we went from there.
Response from Matt on 20 Sept 2016
Sorry you did not enjoy your stay with us. We do appreciate your comments and will make every effort to address your concerns. We hope you will consider staying with us again and give us a chance to make it up to you. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your review. We hope you enjoyed your stay with us and consider Value Place again when you need a hotel. Matt Onnen General Manager

8/10 Good

Keyanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your review. We hope you enjoyed your stay with us and consider Value Place in the future for your hotel needs. Matt Onnen General Manager

6/10 Okay

William

Liked: Staff & service, room comfort
Thank you for your review. We hope you enjoyed your stay with us and consider Value Place in the future for your hotel needs. Matt Onnen General Manager

8/10 Good

Nathaniel, Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
More of a long term place, but went fine. Unique location, but close to interstate
Thank you for your review. We hope you enjoyed your stay with us and consider Value Place in the future for your hotel needs. Matt Onnen General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take out your own trash, reqiured check-out form?
It was the cheapest we could find for our one night stay. The service was horrible. The check-in process took 20 mins because the front desk lady would continue to answer phone calls.The worst part is there's another employee sitting next to her doing nothing. We finally checked-in and went to our room. The bed is on a cheap metal frames. Poor bathroom and thin walls and flooring. They gave us a check out paper that has the requirements for checking out. One of the requirement is you have to take out your own trash. I've slept in 100s of places and never had to service my own trash the next day. Another requiremet is you have to turn in a form upon check-out or you will get charge $45 for failing to submit the form. Never have I seen anything like this before. Never going back to this place.
Response from General Manager on 20 Sept 2016
Sorry you did not enjoy your stay with us. We do appreciate your comments and will make every effort to address your concerns. We hope you will consider staying with us again and give us a chance to make it up to you. Thanks again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
just needed a place to sleep, was great for that
Thank you for your review. We hope you enjoyed your stay with us and consider Value Place in the future for your hotel needs. Matt Onnen General Manager

8/10 Good

K, In, SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
European Style Buffet / Studio Apartment
This is not the American style of hotel stay ... no turn down service ... no exercise room ... no morning breakfast room ... no daily maid services - BUT it does have value! (Hotel also provides weekly rates as well.) If you are looking for a studio apartment with a stove top, refrigerator and a comfortable bed, etc. this is the place for you. If you want all the other accommodations ... it better to look elsewhere and prevent any disappointments.
Response from Matt on 21 Jul 2016
Thank you for your review. We are an extended stay hotel, so we do not offer many of the amenities of other hotels. We hope you enjoyed your stay with us even if it might have been different than you expected. We hope you consider Value Place in the future for your hotel needs. Matt Onnen General Manager

2/10 Terrible

Naphtalie, Mountain View, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stop for a couple
We thought this was a standard hotel but no - this was something that people working away from home might stay at. We were surprised to find a list of rules upon entry and there were no extras. No coffee. No ice. No shampoo and conditioner. I felt like I was camp in middle school rather than staying at a hotel. This was probably the worst hotel experience I have had yet in my 32 years of living.
Response from General Manager on 20 Sept 2016
Sorry you did not enjoy your stay with us. We do appreciate your comments and will make every effort to address your concerns. We have changed our hotel brand in hopes of pleasing more of our customers. We hope you will consider staying with us again and give us a chance to make it up to you. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise.
Was not expecting a hotel with long term guests and was a little leery with the list of rules and policies. When I got to my room, I was well pleased with the cleanliness and amenities. Good value.
Response from Matt on 20 Jul 2016
Thank you for your review. We appreciate your business and hope you consider Value Place again in the future. Matt Onnen General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very clean and a good value. Would stay here again.
Response from Matt on 21 Jul 2016
Thank you for your review. We appreciate your business and hope you consider Value Place again in the future. Matt Onnen General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great service, unfortunately the room was a little dirty
Response from General Manager on 20 Sept 2016
Sorry you did not enjoy your stay with us. We do appreciate your comments and will make every effort to address your concerns. We have changed our hotel brand in hopes of pleasing more of our customers. We hope you will consider staying with us again and give us a chance to make it up to you. Thanks again!

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your review. We appreciate your business and hope you consider Value Place again in the future. Matt Onnen General Manager

4/10 Poor

Enrique, Sioux Falls, SD

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Noisy
There were noises around me from both walls and ceiling. I think these walls and ceilings were not properly insulated. I can't get sleep well in this hotel. I could hear even noise from the hallway when somebody's passing my room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel stay
Building was new and clean. Handicapped facility was adequate. Male staff was very helpful. Amenities are nonexistant, which is fine. However the rooms do have a well-placed kitchen with stove, sink, and frig. I appreciated not being bothered by cleaning staff at the crack of dawn.
Response from Matt on 25 Oct 2016
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Matt Onnen General Manager

2/10 Terrible

anjul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
filthy rooms with ghetto location
worst experience ever. Will never choose value place. Room was dirty, one of the gentlemen work rude and threatening. I am a frequent flyer never met a worker like him. Asked him for iron and board and was accused of being rude and was threatened to be kicked out by him. The manager came and apologized on his behalf, She was the only reason that I completed my stay there. This hotel is not meant for family to stay, the hallway smelled like urine. Met a drunk person in his underwear trying to open different room, saw police at least twice in this hotel. Felt scarred with my kids.

2/10 Terrible

anjul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst experience, this kind of place is meant for contractors. The manager and the front desk lady was nice but gentleman was so rude and unprofessional. The room does not include dishes, soap or even shampoo. Had to ask for them and the guy had worst attitude like he was doing us a favor. I felt afraid in the neighborhood. will never choose value place. in one word its a dump.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty, cheap.
The hotel is broken down, and very dirty and smelly. The entrance doors sometimes work. The room doors do not close well. The rooms are dirty, the beds are not comfortable, the towels are stained and gross. The ONLY redeeming factor is the price.

8/10 Good

Jeremy, Piedmont, OK

Liked: Cleanliness, staff & service, property conditions & facilities
Economical option
I needed a place to sleep. This is not regular hotel, usually used for someone who knows this is for longer term, economical stay. Bring your own soap, and toiletries. The manager cares about the people, so it's a good hotel.
Response from General Manager on 25 Oct 2016
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Matt Onnen General Manager

6/10 Okay

Brad, Sioux falls

Liked: Cleanliness, staff & service, property conditions & facilities
Smashing
Just kicked it for one night with my girl.

2/10 Terrible

Dennis, MIssouri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia messup
Expedia overbooked my reservation. Value Place won't accept my reservation due to overbook. It caused me frustration to find a place for rest day from Sturgis. Expedia should check system before accept my reservation. The clerk was in bad attitude and rude to us. We don't appreciate this.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation not honored
I got to the hotel front desk and there was no staff attending it. After waiting for 15 minutes someone finally showed up, just to tell me that he couldn't find the reservation I made through travelocity and that there were no rooms available

2/10 Terrible

Redd, South Dakota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure it's a Hotel
Horrible experience ever! I'm not sure it's a Hotel at all.

10/10 Excellent

MIKE, Sioux Falls, SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased.
This is a newer building and kept in very good condition. I wouldn't consider any other hotel/motel in Sioux Falls for extended stay.

8/10 Good

Verlin, Mesa Az.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
Close to activities like the zoo and museums downtown.

2/10 Terrible

Willyum, On road for work

Disliked: Cleanliness, room comfort
Don't waste your money like I did....
Wow..this place is sooo loud every door slams metal to metal my room was next to a outside door so bad it would shake the walls next day I told the front desk about it and the two people where very aware with past complaints ..it was so bad that I went and bought and installed weather striping to help from the wall shaking slams it helped nobody showed much interest in fixing the problem very disappointing I still have six more nights here never again.. There's also a charge for every thing even toilet paper. Spend the extra and go down the road..

10/10 Excellent

Connie, Coos Bay, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for extended stays.
I found Value Place in Sioux FAlls, SD a well maintained building with helpful, pleasant staff who were available when I needed them. The studio room was large with the convenience of a refrigerator, stove and microwave, and lots of storage, and a laundy room in the building

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Best Deal in Sioux Falls
I was recently a guest at this completely clean hotel, everything was clean and the price was awsome! It was also very safe!!!

8/10 Good

KI SUB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
비교적 저렴한 가격때문인지 남미사람들이 많았어요. 그리고 일부 젊은이들이 대마초를 피우는 것 같은 냄새가 엘리베이터에 풍겼어요. 저는 2층에서 머물렀는데 냉장고 펜돌아가는 소리와 히터 돌아갈때 나는 소음과 먼지향이 상쾌함을 방해했어요. 그리고 욕실의 샤워기가 샤워기로 전환해도 2/3는 밑에 꼭지로 그냥 내려와서 샤워할때 샤워기의 물이 너무 적어서 많이 불편했어요. 그래도 주방시설을 이용해서 음식을 준비할 수 있어서 괜찮았지만 그릇등 주방의 용품은 단한가지도 없어요. 모두 준비해서 가져가야 음식을 만들수 있었어요. 싼가격에 장기간 지내기는 괜찮아요. 그런 설비만 보완된다면요. 직원들도 친절하고 좋습니다. 잘 지냈어요. 18일간요. 컴퓨터 없어요. 이상입니다.
Stayed 20 nights in Nov 2021

8/10 Good

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio y comodo
Muy bien
Response from General Manager on 25 Oct 2016
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Matt Onnen General Manager

2/10 Terrible

Eun, 뉴욕

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
안좋은 호텔
방이 아주 더러웠고 직원들이 아주 불 친절하고 전체적으로 아주 안좋은 호텔이였습니다 다시는 이곳에 안갈거예요.그리고 체크아웃할때 30분 늦었다고 45$을 디파짓한돈에서 깠어요.이런곳은 처음 보았어요.
We are sorry you did not enjoy your stay with us. We hope that you give us another chance in the future to make a better impression. We also appreciate your feedback as that allows us to improve on our service. Matt Onnen General Manager