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Reviews of ibis Soissons Hotel

ibis Soissons Hotel
Rue Jacques Brel, Zac de Chevreux, Soissons, Aisne

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 304 reviews" "
Rating 8 - Good. 156 out of 304 reviews" "
Rating 6 - Okay. 23 out of 304 reviews" "
Rating 4 - Poor. 5 out of 304 reviews" "
Rating 2 - Terrible. 1 out of 304 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Claude, Beirut - Lebanon

Liked: Staff & service, property conditions & facilities
Cozy
Stayed 4 nights in Jun 2023
Response from Anaïs - Assistant Manager on 18 Aug 2023
Thank you for your feedback,Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were simple but good, surrounding area was poor but very happy with hotel for what we paid
Stayed 2 nights in Aug 2023
Response from Anaïs - Assistant Manager on 12 Aug 2023
Thank you for your nice feedback, we do know that our surrounding are not the most welcoming but we do try our best to make you feel at home at the hotel,Kind regards,

8/10 Good

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Anaïs - Adjointe de direction on 12 Aug 2023
Merci pour votre retour,Au plaisir de vous revoir,Cordialement,

10/10 Excellent

Claude, Beirut - Lebanon

Stayed 3 nights in Jun 2023

8/10 Good

J T

Stayed 1 night in Aug 2022

10/10 Excellent

Shanti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

J T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for overnight stay
We have used Ibis Soisson several times this time on way to Black Forest it's convenient with secure parking and local services with reliable Ibis standards. This time service had slipped a bit Wi-Fi worked but a struggle, no hot water in evg next morning was ok plus irritatingly no plug in wash basin. A recurring hotel issue and we plan to buy a set of mixed plugs online for future trips. Redeemed by clean & comfortable room good covide standards plus enjoyed the breakfast and would use again
Stayed 1 night in Jul 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for secure overnight stay
We have use this Ibis Soissons several times for overnight stays between holiday destinations in Germany and Spain. We like the secure parking and convenient location on edge of town with convenient local shops. The rooms are to good Ibis standards as is the breakfast plus point is a friendly and helpful reception who remembered us from previous visits. We are rebooked on return leg
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Typical Ibis Hotel. Out of town very few places to eat ended up at hotel next door and it was basic but nice.
Stayed 1 night in Jun 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French Trip
Very good Hotel is in middle of retail park so a little bit out of town But there are a couple of restaurants nearby that were ok
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean rooms. Three drinks came to €35! Lady in reception wasn’t very welcoming
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Hartmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an overnight stay during a journey.
The hotel was clean, quiet, very convenient to the motorway.
Stayed 1 night in Apr 2019

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Affordable and very clean. Room is small, but thy he bed is soft and gives great relaxation
Stayed 2 nights in Nov 2018

8/10 Good

R, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover choice
Good hotel with great breakfast, rooms and staff. Location is good for retail park and transport but immediate area is a bit run down. 20 min walk to old town
Stayed 1 night in Jun 2018

8/10 Good

J T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for overnight stays
We really enjoyed our overnight stay at Ibis Soissons on journey from Spain to Calais as the room was very well presented and comfortable plus good free secure parking and decent free wifi all contributed to a good experience. The hotel is located on a business/retail park with some good shopping opportunities we utilised, The breakfast was good and we rate reasonably priced and liked to offer of takeawat coffee and fruit offering although we didn't take it up. We use the advance booking option with Ibis at discount rates and will be rebooking overnight stays on trip to Black Forest and return in August
Stayed 1 night in May 2018

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
Stayed at the Ibis overnight while travelling and found it to be extremely clean and comfortable.Would benefit from coffee making facilities in the room. Good value for money. Wifi was free and quick. Staff very helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff good hotel, shame about its location.
A good hotel,with excellent very helpful staff,the arrival and reception was good as was the departure experience, nothing was too much trouble when a question was asked of the hotel staff.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

kevin, Normandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean hotel.
Hotel clean and tidy within walking distance of a number of reasonable restaurants. Ideal for a stopover.

8/10 Good

Amanda, UK

Liked: Cleanliness, staff & service, room comfort
Excellent Service!
Stayed 2 nights for a business trip. Friendly welcome and a well designed reception/lounge area. Rooms average, and nothing special for a 3-star hotel, but what makes this hotel stand out is the staff - they were extremely helpful. I had forgotten my iPad charger and although they didn't have the right lead, they did have a good look through all the chargers they had for me to see if any of them would work. They tried booking a taxi to the train station for me on my day of departure (as the taxi company had said the night before, it would be fine to place the booking in the morning). When they couldn't get through to the local taxi firm, they took the instant decision for one of their staff to drive me personally to the station so I wouldn't have to worry about missing my train. A truly excellent and personal service that would be hard to beat elsewhere!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Shiralco, Cardiff, Wales

Liked: Cleanliness, staff & service, property conditions & facilities
Good for Overnight Stop
The hotel itself was perfectly adequate, a very modern construction so everything was fresh and new. The staff were courteous and very helpful. The main problem is the location at the very end of a large retail complex well away from the town centre and surrounded by very busy roads. OK if you are just passing through, but not really convenient if visiting the town,

10/10 Excellent

Joy T, Yorkshire - England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and comfort
This is the 4th IBis hotel we stayed in this trip (Gent, Liege, Reims) Thoroughly enjoyed our 2 night stay. We were greeted with a very warm welcome with a receptionist who couldn't do enough for us. Would definitely stay again and do plan to the next time we are travelling through. :-) The hotel was exceptionally clean and the bed was one of the comfiest I've slept on. Hotel is nearly new with its own secure car park. Free parking!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and rooms were good. Breakfast was adequate. Staff were helpful. Bar was limited - no brandy!

10/10 Excellent

Allison, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stop-over en route to Paris airport
WE booked Ibis Soissons Hotel as a stop-over point on our way from sightseeing in northern France to the CDG airport. Location wise it is ideal. The hotel is favourably located with easy access to the motorway to the airport taking about 1 hour in travel time. Facilities at the hotel are very good. The manageress has good English and she was very helpful in answering any question we had. The hotel is relatively new so the facilities looked and were very clean and tidy. The room was spacious and light. The bedding and pillows were extremely comfortable and there seemed to be a genuine concern for sleeping comfort.

10/10 Excellent

VERONIQUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sébastien

Stayed 1 night in Dec 2023

8/10 Good

Emmanuel

Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A chaque événement, il y a toujours une attention. Le fêtes de fin d'année ne font pas exception. Merci à l'équipe de l'Ibis Soissons
Stayed 1 night in Dec 2023
Response from Anaïs - Adjointe de direction on 30 Dec 2023
Bonjour Mr Legros,Merci beaucoup pour votre très gentil message et nous sommes ravis de pouvoir vous accueillir semaine après semaine dans notre hôtel,Bien cordialement,

10/10 Excellent

Gaetan

Stayed 1 night in Oct 2023

6/10 Okay

marie-claire

Stayed 1 night in Sep 2023

6/10 Okay

Eric

Stayed 1 night in Sep 2023

8/10 Good

HANG LAM

Travelled with family
Liked: Staff & service
The hotel is close to busy road, sometimes noisy at night.
Stayed 1 night in Aug 2023
Response from Anaïs - Assistant Manager on 3 Sept 2023
Thank you for your feedback and we know that our location isn't ideal but a little bit pratical anyway,Regards,

8/10 Good

HERVE

Stayed 1 night in Jul 2023
Response from Anaïs - Adjointe de direction on 12 Aug 2023
Merci pour votre retour,Bien cordialement,

10/10 Excellent

jean-marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Anaïs - Adjointe de direction on 12 Aug 2023
Merci beaucoup pour votre réponse,Au plaisir de vous accueillir de nouveau au sein de notre établissement,Bien cordialement,

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit déjeuner très moyen, ibis devient cher.
Le petit déjeuner de qualité moyenne n’est plus du standard habituel et les prix ibis deviennent chers.
Stayed 2 nights in Jul 2023
Response from Anaïs - Adjointe de direction on 12 Aug 2023
Bonjour Michel,Nous notons votre retour et ne manquerons pas de faire remonter l'information,Bien cordialement,

8/10 Good

Georgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Anaïs - Adjointe de direction on 12 Aug 2023
Merci beaucoup d'avoir pris le temps de répondre au questionnaire,Au plaisir de vous accueillir de nouveau dans notre établissement,Cordialement,

6/10 Okay

Ada

Stayed 2 nights in Apr 2023

8/10 Good

Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un tres bon acceuil Un petit dej rapport qualite prix excellent Un environnement pas tres rassurant en soirées
Stayed 1 night in Apr 2023
Response from Anaïs - Adjointe de direction on 29 May 2023
Merci Patrick pour votre sympathique retour suite à votre séjour dans notre hôtel et nous ne manquerons pas de partager tout cela avec notre équipe,Bien cordialement,

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel
Hotel sympa, bonne déco, petit deja plutot bon pour 12 €
Stayed 1 night in Mar 2023
Response from Anaïs - Adjointe de direction on 29 May 2023
Bonjour Marc,Merci d'avoir pris le temps de laisser un commentaire et nous ne pouvons qu'approuver vos dires sur le buffet petit déjeuner qui est notre moment préféré de la journée!En espérant vous revoir pour un autre séjour,Cordialement,

8/10 Good

RONAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Susanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Sylvain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Très sympathique et d'accès facile. Merci pour l'attention personnalisée et tout particulièrement en cette fin d'année.
Stayed 1 night in Dec 2022
Response from Melissa on 27 Dec 2022
Merci pour votre message et nous sommes ravis que vous ayez apprécié notre une petite surprise. A bientôt à Soissons - Melissa Lefèvre - Directrice

10/10 Excellent

Arnaud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

emmanuel

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Déçu de la chambre
L’hôtel m’a attribué une chambre pour personne à mobilité réduite la douche n’est pas très agréable car l’eau coule partout au sol. De plus surprenant au un panneau lumineux pour la sortie de secours soit installé dans la chambre il est impossible d’être dans le noir donc pas très simple de trouver le sommeil. Bref déçu
Stayed 1 night in Dec 2022

6/10 Okay

brice

Business traveller
Liked: Staff & service, property conditions & facilities
pas d'eau chaude le matin, bruyant eclairage toute la nuit dans les couloirs
Stayed 1 night in Dec 2022

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022