Suite, 1 King Bed, Non Smoking, Jetted Tub

Reviews of Best Western Plus South Hill Inn

2.5 out of 5
Best Western Plus South Hill Inn
101 Thompson St, South Hill, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 170 reviews" "
Rating 8 - Good. 36 out of 170 reviews" "
Rating 6 - Okay. 13 out of 170 reviews" "
Rating 4 - Poor. 11 out of 170 reviews" "
Rating 2 - Terrible. 6 out of 170 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

latriell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property descent breakfast and very comfortable room but most best Western I've stayed at are
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello latriell,Thank you so much for your compliments about hotel being the most best Western you've stayed at! It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Front desk person, Marion Kenzie went above and beyond to make our stay pleasurable
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello John,We're delighted to hear that Marion provided exceptional service during your stay. Our team prides itself on delivering memorable experiences for our guests, and we appreciate you taking the time to share your feedback. Hearing about positive encounters like yours motivates us to continue delivering outstanding service to all our guests.

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello Mohsen,We are overjoyed to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back in the near future.

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, amenities
Could use a spruce up but on the whole, clean and comfortable. Breakfast was plentiful.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Jessica,We appreciate your feedback on your recent stay. We are glad to hear you found the hotel clean, comfortable, and enjoyed our breakfast offerings. Your comments will be shared with our team for future improvements.

10/10 Excellent

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood in the same room on 2 different occasions 4/13 and 4/20 and both times the service was great. I had a room that fit 8 people with 3 king beds and a sofa bed, my family and I loved it. One of the days the sofa bed would not open so we couldn't use it, I informed the receptionist upon check out and she said she would fix it. I booked the same room for the following weekend and it was fixed 😊. Breakfast was good, the only thing I would recommend for them to do it's to change the variety for the breakfast because it appears that they do the same thing every day. Other than that everything was excellent.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Sonia,We are delighted to hear that you enjoyed your stays with us and that our team provided great service. We are glad to know that the issue with the sofa bed was addressed promptly, and it was fixed for your next stay. Your feedback about breakfast variety is duly noted, and we will share it with our team for consideration. We appreciate your recommendation and look forward to welcoming you back soon.

8/10 Good

Irma Jean, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was awesome and the property is convenient to shopping. I've stayed here several times when visiting family nearby.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Irma Jean, Thank you for choosing to stay with us on multiple occasions and for sharing your positive check-in experience and convenience of our location near shopping. We appreciate your loyalty and look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Sonia

Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Sonia,We are delighted to hear that you had a wonderful stay with us! If you have any additional feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon.

8/10 Good

Luis, Andover

Liked: Amenities
Excellent service
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Luis,We appreciate your feedback on the service provided during your recent stay. Our team strives to offer top-notch hospitality to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input is invaluable as we continue to enhance our guest experience.

10/10 Excellent

Suzan, Selbyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight on trip south. A little dated in areas. Christy at front desk was great. Will stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Suzan,Thank you for sharing your feedback with us. We're glad to hear that you had a positive interaction with Christy at the front desk. We appreciate your patronage and hope to welcome you back on your next trip south.

10/10 Excellent

Abrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet hotel. All staff members we interacted with were very friendly. There were a decent amount of options for the continental breakfast.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Abrianna,We're delighted to hear you enjoyed our clean and quiet hotel, along with our friendly staff members. It's great to know you found the continental breakfast options satisfactory. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, property conditions & facilities
This stay was very excellent. It was nice and cozy and felt just like home , Thankyou all for having me I’ll be back soon
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Yasmine,We are thrilled to hear that you enjoyed your cozy stay with us! Your kind words mean a lot, and we can't wait to welcome you back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here often and every time I stay, everything is great! Front desk girls are soo nice and always accommodating if needed!
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Michelle,Thank you for your loyalty and for your kind words about our front desk team! We always strive to provide excellent service to our guests and we are delighted to hear that you have consistently had a great experience with us. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Mary

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Mary,We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Derek W

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's showing its age. Good thing carpets are being changed. If the plumbing is updated it will be back to standard
Stayed 5 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Derek W, Thank you for your feedback. We appreciate you noticing our efforts to improve the property with carpet replacements. We will certainly take your suggestion about updating the plumbing into consideration for our future renovations. We value your patronage and hope to welcome you back for an even better experience.

10/10 Excellent

Devon'te

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOM SIZE
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Devon'te,Thank you for sharing your feedback about the room size. We understand that different guests have varying preferences when it comes to room size, and we strive to offer a range of options to accommodate our guests' needs. We appreciate your input and will take it into consideration as we continue to improve our offerings.

2/10 Terrible

Raheem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Raheem, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback you may have, as we're always looking for ways to improve our guests' experiences. We value your input and hope to have the opportunity to better serve you in the future.

4/10 Poor

Ellen

Liked: Staff & service
Construction zone!!!
The girl at the desk was excellent. She was super friendly, and could not of been more helpful. The beds were comfortable and the room was clean enough. Karen was here with a construction going on which we were not aware of prior to checking in. Someone was hammering in the room next-door to us and it went on for at least an hour or so. The next morning by 8 o’clock they were sawing in the room. The toilet was also backed up. By the time we realized it, we did not want the hassle of moving to another room. So it was our own fault that this became a problem.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Ellen, Thank you for sharing your feedback with us. We are delighted to hear that you found our front desk staff to be excellent and friendly. We apologize for any inconvenience caused by the construction noise and the toilet issue. We understand that these unexpected situations can be frustrating. We appreciate your understanding and apologize for any inconvenience caused. If you have any further concerns, please don't hesitate to reach out to our management team for assistance.

10/10 Excellent

Cornelius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostess was fully of energy and kind.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Cornelius,Thank you for taking the time to share your experience with our hostess. We are happy to hear that she provided you with a warm and welcoming service. We strive to create a friendly atmosphere for all our guests and we appreciate your feedback. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

madior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello madior,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

8/10 Good

SAINT, Chester

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2023
Response from Manager on 23 Dec 2023
Hello SAINT,We're glad to hear that you had a positive experience during your stay at our hotel. We strive to provide exceptional service to all our guests and we appreciate your rating. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Short but good stay. If im in the area again ill choose here for my stay
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello William,Thank you for choosing our hotel for your recent stay in the area! We're glad to hear that you had a good experience with us and we appreciate your feedback. Should you find yourself in the area again, we would be delighted to welcome you back as our guest.

8/10 Good

Derek

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Manager on 28 Nov 2023
Hello Derek,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to have provided you with a great experience. If you have any suggestions or feedback, we encourage you to reach out to us directly so we can continually improve our services. We hope to welcome you back in the future!

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were clean & nice. Hallways were a mess.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Cheri,Thank you for sharing your feedback regarding the cleanliness and quality of our rooms. We apologize for any inconvenience caused by the condition of the hallways and appreciate your patience. We value your input and will make sure to address this issue with our housekeeping team.

6/10 Okay

Tejas

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Tejas,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Alex, Thank you for taking the time to share your feedback about the cleanliness of our hotel. We strive to maintain a high standard of cleanliness throughout our property. We apologize for any inconvenience this may have caused you during your stay. Please feel free to contact our management team directly to further discuss your concerns. Your satisfaction is important to us and we appreciate your valuable feedback.

10/10 Excellent

Stan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Stan,Thank you for sharing your feedback about our hotel. We are glad to hear that you found our location convenient and felt safe during your stay. We always strive to provide a secure and accessible environment for all our guests. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Sherri,Thank you for taking the time to leave your feedback. We appreciate hearing about your experience at our hotel. If you have any further comments or concerns, please feel free to reach out to our management team directly.

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service, amenities
The door to my room wouldn't lock properly. The breakfast was ok. Could have been better. And no one cleaned my room or brought clean towels. WasnI supposed to ask. Never had to be before.
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Jessica,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our team is available 24/7 to address any concerns regarding room issues or housekeeping services. We value your feedback and will use it to improve our services. Feel free to reach out to us directly for any assistance.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were welcoming and efficient. The property was very well lit and the room was super clean. Big repeat!
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Anne,Thank you for your positive feedback! We're delighted to hear that you found our staff welcoming and efficient. It's also great to know that you appreciated the well-lit property and the cleanliness of your room. We truly value your repeat business and hope to welcome you back again soon!

6/10 Okay

Csaba

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I need a printed invoice and they are not able to provide. TV channels were ok, but hotel feels old. It was good that they had an available room though. :-)
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Csaba,Thank you for staying with us and sharing your feedback. We apologize for the inconvenience regarding the printed invoice. Please contact our management directly so they can assist you with your request. We appreciate your comments about the TV channels and will take note of your feedback regarding the hotel's appearance. We are glad that we were able to accommodate you with an available room. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lereatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Lereatha,Thank you for taking the time to share your positive feedback about our clean rooms. We always strive to provide a comfortable and pleasant stay for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

STANLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice place to stay and the people were fantastic.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello STANLEY,Thank you for your kind words! We strive to provide a fantastic experience for all our guests. Hope to welcome you back soon!

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds, great staff.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Charlene,Thank you for your kind words! We strive to provide a clean and comfortable experience with exceptional service. We look forward to welcoming you back soon!

6/10 Okay

Norma

Travelled with family
Liked: Staff & service
The room wasn’t as clean as should’ve been. You could hear your neighbors thru the walls. The receptionist was very nice. The lady who fixed the breakfast was nice and the food was pretty good.
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Norma,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast and comments about our room. Please do consider us again on your next visit to the area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello Michelle,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Kenneth

Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Kenneth,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Erika

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy
Great beds very comfy.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Erika,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been very helpful
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hi Ann,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Good

DEBORAH

Liked: Room comfort
average
It was OK. we requested walk-in shower, but got a tub. Room was on interstate side with lots of traffic noise, and directly across from snacks & ice machine - more noise! Otherwise room and bed was comfortable.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello DEBORAH,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our bed and also our shower. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Erica

Stayed 2 nights in Sep 2023
Response from Manager on 16 Oct 2023
Hello Erica, We appreciate your feedback and would love to know more about your experience. Please provide specific details so we can address any concerns or issues you may have had during your stay.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean. Room was nice and mattress.Comfortable. We were on the first floor near the ice machine which was not enclosed so we heard multiple times someone getting ice. Also, the ceiling is not well insulated for sound so we heard people walking around much of the night. Not their fault just poor design. Otherwise the place was nice and breakfast was very good
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Steve,We appreciate that you've taken the time to share with us regarding our breakfast and also our room. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
It was a pleasant stay. We only stayed one night and left early the next morning. The room was clean but the bath towels seemed old and should be replaced. The breakfast was not to our liking although the dining area was very nicely set up.
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Mary,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Jaylene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Jaylene,Know that your voice is of tremendous importance to us and we value your comments about our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Not the Best
The front desk employees were terrific! So accommodating and pleasant. As for the room: did not like where the sink was located. It gives you no privacy. The floor was dirty. Was left with a quarter of a role of toilet paper on the holder from the previous renters and one new one. The toilet paper holder was filthy. I kept the roll out. I informed the front desk that the corner of the mirror over the sink had a huge crack. The shower curtain rod was bent so the shower curtain wouldn’t stay in place. Unfortunately, Best Western Plus was not the best and I will not stay here again.
Stayed 4 nights in Aug 2023
Response from Manager on 9 Sept 2023
Hello Guest, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine 🙂
Stayed 1 night in Sep 2023
Response from Manager on 7 Sept 2023
Hi Cristian,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Terry

Nice place very convenient
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hi Terry,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in, and extremely friendly front desk staff!
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hi Melissa,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and appreciate our easy check in process. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

corinne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello corinne,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Lorne Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was full of mold and roaches
Stayed 5 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello Lorne Paul, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Irma Jean, Greensboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was/is awesome!
Stayed 1 night in Aug 2023
Response from Manager on 22 Aug 2023
Hi Irma,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!