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Reviews of Hampton Inn & Suites South Lake Tahoe

3 out of 5
Hampton Inn & Suites South Lake Tahoe
3838 Lake Tahoe Blvd, South Lake Tahoe, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 238 out of 354 reviews" "
Rating 8 - Good. 81 out of 354 reviews" "
Rating 6 - Okay. 21 out of 354 reviews" "
Rating 4 - Poor. 7 out of 354 reviews" "
Rating 2 - Terrible. 7 out of 354 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jong Wook

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Qian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than courtyard by Marriott, highly recommended
Stayed 1 night in May 2024

10/10 Excellent

Bhushan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to heavenly village. Rooms were clean well-maintained. Decent swimming pool.
Stayed 1 night in May 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and friendly staff - made us feel very welcome!
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New look. The hotel was very clean. The rooms were large and very clean. Showe was clean and the water was hot. Given the ability to log onto your Netflix account thru phone or PC. Everyone in the hotel was friendly and helpful. Would definitely telling friends and family about this stay
Stayed 2 nights in May 2024
Response from Marlyn on 14 May 2024
Hello Mr. David,Thank you for staying with us and for the positive feedback! we appreciate your kind words. We hope to see you again!

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, basic. Very near to hiking trails and heavenly. The room was great for single or couple but not for family.
Stayed 2 nights in May 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us during visit here in South Lake Tahoe! we are happy to hear that you enjoyed your stay. We hope to see you again soon on your next vacation here in Tahoe. Take care and have a blessed day!

8/10 Good

Ankit, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and rooms were renovated. Only problem is their bathroom which has a sliding door without a lock. I won't book again if I am traveling with family.
Stayed 1 night in Apr 2024

10/10 Excellent

Hrishikesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More utensils for microwave
Stayed 1 night in Apr 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

2/10 Terrible

porfirio, san jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They may us wait an hour for check in! Very disappointed we drive 6 hrs was a lot traficc and i was very tired!! But the was clear saying check out is at 11am
Stayed 1 night in Apr 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us, and for taking time to fill out this survey. We apologize for the disappointment regarding our early check in time. We try our best to accommodate early check in time, but if we have high occupancy, we would not be able to promise an early check in.

6/10 Okay

Harold

Travelled with family
Near everything. Didn’t like lazy poor customer service kids pm shift front desk! Pointing fingers on who’s going to help who next. Won’t stay here again! Speaks for the property…
Stayed 1 night in Apr 2024
Response from Marlyn on 14 May 2024
Hello Mr. Harold,Thank you for staying with us! We thank you for taking the time to leave a review. We made sure that we spoke with the agents regarding some associate's behaviour.

10/10 Excellent

Janeeh Marie

Stayed 2 nights in Apr 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

8/10 Good

Dennis, Santa Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. Close to many areas.
Stayed 1 night in Apr 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

10/10 Excellent

LAKSHMI NARASIMHA KRISHNA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good and clean
Stayed 2 nights in Mar 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

6/10 Okay

Chiranthan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable beds. Breakfast could do better with some eggs without ham .
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. Comfortable beds and nice clean bathrooms
Stayed 1 night in Mar 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean property.
Stayed 1 night in Mar 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jenny

Travelled with family
Great property. Clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Brandon

Liked: Cleanliness, staff & service
We enjoyed the property, but there were people screaming in the hallway, knocking on doors and running away from midnight to 5am and we called the front desk, and it seemed like the noise didn’t die down at all. We are super disappointed as we were looking for a restful weekend.

8/10 Good

Paola

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Sudha

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay
Stayed 2 nights in Jan 2024
Response from Marlyn on 14 May 2024
Hello,Thank you for staying with us and for the positive feedback! We hope to see you again soon!

8/10 Good

Alicia, San Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

andrew, Slinger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is newer and centrally located in tahoe
Stayed 4 nights in Mar 2024

10/10 Excellent

Duo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and a good breakfast.. excellent service
Stayed 2 nights in Jan 2024
Response from Marlyn on 26 Feb 2024
Hello,Thank you for taking the time to fill out the survey. We appreciate your business and your positive feedback. We hope to see you again on your next visit in Lake Tahoe.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
"hot" items for the included breakfast were pretty much at room temperature in room wifi never worked
Stayed 2 nights in Feb 2024
Response from Marlyn on 26 Feb 2024
Hello,Thank you for taking the time to fill out the survey. We appreciate your feedback. We apologize for the inconvenience and disappointment regarding our Wi-Fi and breakfast items. We hope to see you again on your next visit in Lake Tahoe.

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi was great and the pool is super warm too!! Breakfast is good and will stocked. Staff was great. I’ll be making that my Tahoe go to.
Stayed 1 night in Feb 2024
Response from Marlyn on 26 Feb 2024
Hello,Thank you for taking the time to fill out the survey. We appreciate your business and your positive feedback. We hope to see you again on your next visit in Lake Tahoe.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean new hotel located near to everything in South Lake Tahoe
Stayed 3 nights in Feb 2024
Response from Marlyn on 26 Feb 2024
Hello,Thank you for taking the time to fill out the survey. We appreciate your business and your positive feedback. We hope to see you again on your next visit in Lake Tahoe.

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Was pretty new and great!
Response from Marlyn on 26 Feb 2024
Hello,Thank you for taking the time to fill out the survey. We appreciate your business and your positive feedback. We hope to see you again on your next visit in Lake Tahoe.

8/10 Good

terrylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marlyn on 26 Feb 2024
Hi,Thank you for taking the time to leave us a positive review! We appreciate it and we hope to see you again soon!

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. So close to heavenly and other sites. Great staff. Excellent breakfast every morning. Indoor pool, heated enough to take my five month old baby in it everyday! Not too crowded. Hot tub is outdoors and surreal when the snow is falling.
Stayed 3 nights in Feb 2024
Response from Marlyn on 6 Feb 2024
Hello,Thank you for taking the time to leave us with a positive review! We hope to see you again soon!

10/10 Excellent

Ji Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and friendly
Loved the staff, and how they have multiple EV slots ! Will def come back again
Stayed 2 nights in Feb 2024
Response from Marlyn on 5 Feb 2024
Hello,Thank you for staying with us and for taking the time to leave us a review. We appreciate your positive feedback.We hope to see you again on your next stay in Tahoe.

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice because it’s pretty much new! The staff were helpful besides one day when I got a sign on my door saying they wouldn’t clean my room because I had a privacy sign hung which was not hung up. So I requested service to my room was told it would get done. After my day outing and getting back the room had not been tended to so I had to contact the front desk for a request to have the room cleaned. They cleaned it after that However idk why the maids said I had a privacy sign up and skipped my cleaning. That was my only complaint while I stayed here for a week. The breakfast was wonderful everyday plenty of choices. The room was super comfortable and the bathroom was so big! The hottub was awesome!!!! And the outdoor heating and fire was nice to relax by! I’d definitely stay here again. It was a quick drive to the gondola and a short walk as well!
Stayed 7 nights in Jan 2024
Response from Marlyn on 30 Jan 2024
Hello Ms. Alyssa,Thank you for staying with us, and for taking the time to leave us a review! We appreciate feedback and for informing us with some concerns during your stay. We will make sure to inform our staff members regarding your feedback. We hope to see you again on your next vacation here in South Lake Tahoe. Thank you,

10/10 Excellent

Honorea

Stayed 3 nights in Jan 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hotel, very clean and new!
Stayed 1 night in Jan 2024
Response from Marlyn on 29 Jan 2024
Hello Ms. Sara,Thank you for staying with us and for taking the time to leave us a review. We appreciate your positive feedback. We hope to see you again on your next stay here in Lake Tahoe.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Marlyn on 26 Jan 2024
Hello,Thank you for staying with us and for taking the time to leave us a review. We are glad you enjoyed your stay and had a good time in Tahoe. We hope to see you again in your future visit is South Lake Tahoe.

8/10 Good

Pearl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is well located and very modern with spacious well appointed rooms. Breakfast and beverages good Staff excellent and friendly. Used the pool and hot tub. A local bus stops outside to take you to the centre near the gondola for Heavenly. Only downside is the lack of any gluten free breads or cereals or muffins for breakfast.
Stayed 8 nights in Jan 2024
Response from Marlyn on 26 Jan 2024
Hello Ms. Pearl, Thank you for staying with us and for taking the time to leave us a review. We really appreciate the positive feedback. We will surely let our staff know and our management know regarding your concern. Thank you and we hope to see you again in your future stay here in the beautiful town of Lake Tahoe.

10/10 Excellent

Sofiia

Stayed 1 night in Jan 2024
Response from Michelle on 22 Jan 2024
Thank you so much for taking the time to fill out our survey. I am pleased to see that your overall experience was a 5/5. We look forward to serving you again soon.

8/10 Good

Ryder

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Michelle on 22 Jan 2024
We appreciate the review of your recent stay at our hotel and are sorry that your overall experience was not a 5/5. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your review.

10/10 Excellent

Shivaprasad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative for this property is the distance from heavenly . Very neatly maintained property
Stayed 2 nights in Jan 2024
Response from Michelle on 22 Jan 2024
Thank you so much for taking the time to fill out our survey. I am pleased to see that your overall experience was a 5/5. We look forward to serving you again soon.

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly clean and well maintained property with a wonderful staff and amenities. The bed was less than comfortable and the walls are a bit thin if there’s a room above you. Overall an excellent property and would absolutely stay here again.
Stayed 1 night in Jan 2024
Response from Michelle on 22 Jan 2024
We appreciate the review of your recent stay at our hotel and are sorry that your overall experience was not a 10/10. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your review.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
The ratings lined up and we had a great stay. Bed was comfortable and room was big and clean.A but a little pricey for a Hampton Inn. I guess they can get that in Tahoe with an additional $15 per day to park. If you like privacy fans in bathrooms it doesn’t have one. Coffee pot in room is cheap pods so bring you own coffee maker unless you like hotel coffee which you can get 24x7. It’s the little things that make a place great but you won’t be disappointed with the main things you are looking for.
Stayed 2 nights in Jan 2024
Response from Michelle on 22 Jan 2024
Thank you for your review. We greatly appreciate your feedback. Your comments will be taken under consideration as we re-evaluate guest needs and continually work to improve our guest experience. Thank you once again for your comment.

10/10 Excellent

Ana

Stayed 3 nights in Jan 2024
Response from Marlyn on 30 Jan 2024
Thank you for staying with us, and for taking the time to leave us a review! We appreciate your business and for the positive feedback. We hope to see you again on your next vacation here in South Lake Tahoe. Best,

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the amenities. I very much dislike the sliding barn door for the bathroom. It kept sliding open. Love the late pool and gym hours. The front staff could be a little warmer but otherwise great location and great facility. Def recommend for families and pet friendly too! Will be returning!!
Stayed 3 nights in Jan 2024
Response from Marlyn on 10 Jan 2024
Hello Ms. Jackie, Thank you for staying with us and for taking the time to fill out our survey. We appreciate your time and feedback. We apologize for the inconvenience. We hope to see you again on your next visit to Lake Tahoe.

10/10 Excellent

Minghe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marlyn on 10 Jan 2024
Hello,Thank you for staying with us and for taking the time to fill out the survey. We appreciate your time and feedback. We hope to see you again.

10/10 Excellent

Kathryn Mae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very clean, quiet, friendly staff.
Stayed 1 night in Jan 2024
Response from Marlyn on 10 Jan 2024
Thank you so much for taking the time to fill out our survey. We hope to see you again soon.

10/10 Excellent

Masha

Stayed 2 nights in Dec 2023
Response from Marlyn on 10 Jan 2024
Thank you so much for taking the time to fill out our survey. We hope to see you again soon.

10/10 Excellent

Seth

Stayed 2 nights in Dec 2023
Response from Michelle on 22 Jan 2024
Thank you so much for taking the time to fill out our survey. I am pleased to see that your overall experience was a 5/5. We look forward to serving you again soon.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rating the property
Stayed 2 nights in Dec 2023
Response from Marlyn on 10 Jan 2024
Thank you so much for taking the time to fill out our survey. We hope to see you again soon.

10/10 Excellent

Vijin

Stayed 2 nights in Dec 2023
Response from Michelle on 22 Jan 2024
Thank you so much for taking the time to fill out our survey. I am pleased to see that your overall experience was a 5/5. We look forward to serving you again soon.