Front of property

Reviews of room2 Southampton Hometel

4 out of 5
room2 Southampton Hometel
1 Queen's Terrace, Southampton, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 612 out of 780 reviews" "
Rating 8 - Good. 132 out of 780 reviews" "
Rating 6 - Okay. 27 out of 780 reviews" "
Rating 4 - Poor. 4 out of 780 reviews" "
Rating 2 - Terrible. 5 out of 780 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Dora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views of the park/water. WhatsApp communication was unsuccessful however the atmosphere, staff and surrounding areas made it a worthwhile stay.
Stayed 1 night in May 2024
Response from Freya Von-Claire, Assistant General Manager on 20 May 2024
Hi Dora,Thank you so much for taking the time to leave us this review - we really appreciate it. Glad to have had you staying with us!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kitchenette was handy. Great location. Cool vibe.
Stayed 2 nights in May 2024
Response from Freya Von-Claire, Assistant General Manager on 20 May 2024
Hi James, thank you for this review - glad to hear you enjoyed your stay with us!

10/10 Excellent

Reid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a family room- awesome, perfect for a small family.
Stayed 1 night in May 2024
Response from Freya Von-Claire, Assistant General Manager on 17 May 2024
Hi Reid, glad you liked our loft room - thank you so much for letting us know! It was a pleasure hosting you. All the best for your future travels

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay the night before our cruise. The little cafe in the lobby is charming. Our room had a kitchenette. It is within walking distance to many restaurants and the pier
Stayed 1 night in May 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Stephanie, I'm so glad we could provide a great base for you during your stay. We'd love to have you back next time you're in Southampton.

10/10 Excellent

Melissa, Lakeland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and easy to walk to the port to catch a cruise! Great concept!
Stayed 1 night in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Melissa, thanks so much for this rating - we really appreciate it. I'm so pleased to hear that you enjoyed your time with us!

10/10 Excellent

Henry

Liked: Property conditions & facilities
All good !
Stayed 1 night in May 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Henry,Thanks for this great rating - we're so grateful! I'm so glad to hear you enjoyed your stay.

8/10 Good

Adele, Calgary

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Adele,Thanks for this rating - would love to know how we could turn that 4 into a 5! Hope we get to welcome you back.

10/10 Excellent

Ieuan

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed this place, nice to have your own kitchenette, friendly staff and lovely spacious rooms ! Only downside, not much of a sound barrier, 6am baby crying and its parents talking extremely loudly to it, not an issue since already awake but something to keep in mind.
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Ieuan, thanks for this review - we really appreciate it. Glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is very cute and cozy, looks exactly as shown in photos.
Stayed 1 night in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Karen, glad you think so! Thanks for leaving us this review.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly. Hotel is in a great location, close to restaurants and the port. Will definitely stay here again.
Stayed 2 nights in May 2024
Response from Grace ( Duty Manager ) on 8 May 2024
Hi Donna, Thanks so much for leaving such an amazing review!we are pleased to hear you've enjoyed your stay with us.We look forward to welcoming you back in the future, Many thanks Grace ( Duty Manager )

10/10 Excellent

INES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I truly liked the look and room. Although I didn’t request a handicap room and it was (different) Toilet wasn’t what properly!
Stayed 1 night in May 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Ines, Thanks for this review, we really appreciate all feedback. Glad you enjoyed your stay!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities
The decor was original and imaginative. Marine theme. Loved it. Staff were friendly and helpful. Nothing to not like.
Stayed 1 night in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 26 Apr 2024
Hi Edward, thanks for this great review - we really appreciate it and would love to have you back.

10/10 Excellent

Connie

Stayed 1 night in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 14 May 2024
Hi Connie, great rating - would love to hear what made your stay so fantastic!

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, efficiency apartment with kitchen/utensils. Street was noisy at night. There were no convenient electric outlets near the vanity mirror. Only pizza was served in restaurant. The sack breakfast was adequate and delivered to the door by 6:30 am. The last day of our stay, there was no breakfast delivered.
Stayed 2 nights in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 26 Apr 2024
Hi Ronald, Thank you so much for this review, we really appreciate it. Glad to hear you enjoyed your stay and thank you for letting us know the bits that didn't go quite to plan as it helps us to be better next time. I do hope we get to welcome you back in the future! All the best

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Very friendly and accommodating team at Room2. Nice atmosphere and the pastries are sone of the best I’ve ever had. I’d come back for those alone. 😋😋
Stayed 2 nights in Apr 2024
Response from Freya Von-Claire, Assistant General Manager on 16 Apr 2024
Hi Paul, thank you so much for such a great review - we really appreciate it. Do come back for us (and our pastries) again soon!

10/10 Excellent

Denise

Responded quickly to my pre Checkin questions Joanna was helpful, welcoming and efficient Rooms r good size and cheerful I did miss not having a facecloth
Stayed 1 night in Mar 2024
Response from Freya Von-Claire, Assistant General Manager on 16 Apr 2024
Hi Denise, so glad you had a great stay from start to finish. I'll pass the note on to Joanna that she helped make your stay so great - we know we're lucky to have her. All the best for your future travels!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property wonderful amenities and comfort!
Stayed 1 night in Mar 2024
Response from Freya Von-Claire, Assistant General Manager on 16 Apr 2024
Hi Brenda, thank you so much for taking the time to review us - we really appreciate it! So glad you enjoyed your stay.

10/10 Excellent

HELEN

Liked: Cleanliness, property conditions & facilities
Easy online checkin room was ready and spacious very clean and everything you need for a night away wonderful thanks
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 29 Feb 2024
Hi Helen, thanks so much for this - great to hear how much you enjoyed your stay and I hope we get to welcome you back in the future!

8/10 Good

John

Business traveller
Liked: Cleanliness, room comfort
A pleasant stay as always.
Room was good as it always is. As I'm typically only staying for one night, I don't make use of all the other facilities. It works for me. It's a bit different (and much more personal) than other hotels and always a pleasant stay. My only minor gripe - I prefer firmer pillows, but that would be my only suggestion for improvemnt
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi John, thank you so much for this review - we really appreciate it. So glad that you enjoy your time with us every time. Let us know about the pillows next time and we'll see what we can do! Thanks for choosing room2.

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi Melvin,Thank you for this great rating, we really appreciate it! So pleased to know that you enjoyed your time with us.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Great stay Centrally located. Large, clean, comfortable rooms. Laundry facilities were clean and appreciated.
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi Deborah, what fantastic pictures of our hometel - thank you! Glad to hear you enjoyed your time with us, and hope to have you back in the future.

10/10 Excellent

Abdulaziz

Stayed 5 nights in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi Abdulaziz, thank you for this incredible rating - so pleased to hear that you enjoyed your time with us! Hope to have you back in the future.

8/10 Good

Sanah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great sized room, clean and nicely decorated with kitchen area including utensils, crockery etc. Lovely sized tv. Walking distance to the high street, town centre, parks etc The only negative: The “King” size bed was 2 single beds pushed together, therefore making it very uncomfortable when the two mattresses would push apart from one another leaving you to sink in the middle! Would definitely come again if the king size bed was actually a king mattress and base
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 20 Feb 2024
Hi Sanah, thank you for taking the time to review us, and to give us your feedback. We really appreciate it! Glad to hear you enjoyed your stay and hope to have you back.

10/10 Excellent

LLOYD, mine run

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 13 Feb 2024
Hi Lloyd, thank you so much for letting us know how much you enjoyed your time with us. Hope to have you back with us soon!

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, room comfort
Excellent room, but tried to have breakfast on Sunday morning half the menu had eggs in it but they had ran out of eggs.
Stayed 2 nights in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 13 Feb 2024
Hi Derek, thanks for leaving us this review, we really appreciate it! Sorry that we had no eggs - breakfast must have been really popular during your visit, which is great to hear. Hope to have you back with us soon!

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 13 Feb 2024
Hi David - what a great rating! Thanks for choosing room2, we'd love to have you back. All the best for your future travels!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 7 Feb 2024
Hi David,Thank you so much for this great rating - so pleased that you enjoyed your time with us. Please come visit us again soon!

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, room comfort
Comfortable stay
On arrival I checked in quite easily but remember you need your bank card to verify the booking as contactless is not accepted. Luckily this got sorted. The room was very comfortable and spacious.
Stayed 1 night in Feb 2024
Response from Freya Von-Claire, Assistant General Manager on 7 Feb 2024
Hi Lee,Thank you so much for this fantastic review - great pictures! Really pleased that you enjoyed your stay and hope we get to welcome you back in the future.

10/10 Excellent

Pui Wan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 31 Jan 2024
Hi Pui Wan, thank you for this great rating - we'd love to have you back!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 29 Jan 2024
Hi Matthew,Thank you so much for this great rating - we really appreciate it! Hope to have you back the next time you're in Southampton.

10/10 Excellent

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 25 Jan 2024
Hi Lindsey, thank you so much for this great rating - so pleased to hear you enjoyed your time with us and hope that this means we can welcome you back in the future.

10/10 Excellent

Denisa, London

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We liked our stay, our daughter enjoyed the little loft area. I am a little disappointed that we had no shower gel and no tablets for the dishwasher to run after using plates etc But also the breakfast brought upstairs, it was definitely a let down and definitely not worth the money
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 23 Jan 2024
Hi Denisa, thank you for leaving us this review - glad you and your family enjoyed your stay with us.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was really quiet overlooking the park and I loved the room and the facilities
Stayed 3 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 23 Jan 2024
Hi Rachel, thank you so much for this great description of us - we really appreciate it. Hope to have you back soon.

10/10 Excellent

MATTHEW

Business traveller
Liked: Cleanliness, room comfort
Fantastic hotel
Superb hotel and room !!
Stayed 3 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 23 Jan 2024
Hi Matthew, thank you for this review - we're glad to hear it!

10/10 Excellent

Valerie, Kent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a quiet area, convenient to bus routes, sightseeing, and most amenities. Mini kitchen was very nice to have.
Stayed 6 nights in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 15 Jan 2024
Hi Valerie,Thank you so much for this review - we really appreciate it! Glad our hotel suited your needs.All the best

10/10 Excellent

Jonathan

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Freya Von-Claire, Assistant General Manager on 11 Jan 2024
Hi Jonathan, thanks for this fantastic rating - so glad you had a good time with us and hope to welcome you back soon.

8/10 Good

Athena

Liked: Cleanliness, room comfort
Home away from home
Second time at this great little hotel. Rooms are well sized.Great shower head water pressure. Welcoming reception area. Excellent location, whilst just on border of inner city, it’s near to the shopping area and West Quay.
Stayed 3 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 29 Dec 2023
Hi Athena, thanks so much for leaving us this review - we really appreciate it! Glad there was so much you liked about us, and hope to welcome you back for a third time. All the best

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 11 Jan 2024
Hi Paul, thanks for the rating! We really appreciate every bit of feedback and are glad to hear you had a good stay.

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 11 Jan 2024
Hi Darren, thanks for this fantastic rating! Glad to hear your enjoyed your stay.

10/10 Excellent

Alma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 29 Dec 2023
Hi Alma, thank you so much for leaving us this rating - we really appreciate it! Hope to see you again soon.

8/10 Good

Helen

Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 29 Dec 2023
Hi Helen, thank you for this rating! Hope to see you again soon.All the best

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Tony, So pleased to hear that you enjoyed your time with us, and hope that we get to welcome you back for many more trips in the future. Thanks for this rating!

10/10 Excellent

Gideon

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Gideon,What an excellent rating. Thank you so much for letting us know just how much you enjoyed your time at room2.

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Oscar, thank you so much for this excellent rating! We're very grateful. Hope you had the best time with us.

10/10 Excellent

Clare

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time we have stayed here and it did not disappoint. Usual high standard and helpful staff. We liked this place so we booked it again as its right opposite the cruise terminal.
Stayed 1 night in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Clare,Thank you for your kind words, I'll be sure to share them with the team! Looking forward to having you back the next time you're off on a cruise.

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi Linda, thanks for the rating - we appreciate it. All the very best for your future travels, and hoping they bring you back to visit us!

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Response from Freya Von-Claire, Assistant General Manager on 7 Feb 2024
Hi Carol, thank you so much for leaving us this rating - so pleased that you enjoyed your stay and hope to welcome you back soon.All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Thank you so much for this rating, we really appreciate it! Happy to hear you enjoyed your stay and hope this means we can welcome you back for many more.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Dec 2023
Hi there, thank you so much for this fantastic review! We're so pleased to hear that you enjoyed your stay and hope to have you back with us soon.

10/10 Excellent

Anneka

Liked: Cleanliness, room comfort
Excellent stay
Hidden gem and ideal for what we needed. Place was clean, tidy and very welcoming. My daughter loved it
Stayed 1 night in Nov 2023
Response from Freya Von-Claire, Assistant General Manager on 21 Nov 2023
Hi Anneka,Thank you so much for this review - we really appreciate it! I do hope we get to welcome you back again. All the best