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Reviews of Norfolk Hotel

2 out of 5
Norfolk Hotel
61 La Colomberie, St. Helier, Jersey

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 220 reviews" "
Rating 8 - Good. 107 out of 220 reviews" "
Rating 6 - Okay. 18 out of 220 reviews" "
Rating 4 - Poor. 6 out of 220 reviews" "
Rating 2 - Terrible. 1 out of 220 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall a good hotel
Close to town, friendly staff, clean and comfy room. The breakfast was nice but the cooked breakfast was not self- service. Around the hotel there were plenty of seating areas. Some form of entertainment was held each evening. Although there was a lift to the upper floors, there were however a lot of stairs. The adjoining wall was paper thin or we just had a very loud neighbour.
Stayed 1 night in Sep 2023

4/10 Poor

Xiaorui

Stayed 1 night in Sep 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Very good value for the price. We would stay there again.
Stayed 7 nights in Aug 2023

8/10 Good

Stu

Stayed 3 nights in Jul 2023

8/10 Good

Stella

Stayed 3 nights in Jul 2023

10/10 Excellent

kevin

Liked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with simple rooms, well located for those who will be using the excellent public transportation system to get around. Very nice breakfast was included. You have to leave your room key with the front desk when you go out, which I thought was a bit weird, but otherwise ok.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Great location
Overall a great stay. Hotel is situated in a great location. Decor in rooms are dated, but the cleanliness and the staff make up for this. Would recommend as a good base to explore the Island.
Stayed 4 nights in May 2023

6/10 Okay

john

Travelled with group
Liked: Cleanliness
hotel breakfast was small and basic staff at reception in mornings not friendly
Stayed 3 nights in May 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find the right adjective, quirky,pleasant friendly comfortable, close to town centre. Has lots of short flights of stairs if that's a problem. Overall a charming hotel.
Stayed 4 nights in May 2023

6/10 Okay

Clinton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average 2 star
Average. I would say this is a contractor hotel for a cheap stay away. Many elderly people stay here because of the cost. The staff and owners can't do enough for you. Food is less than average but is the same cost as everywhere is Jersey, expensive for what they serve. Remember you pay for what you get, if you want a cheap hotel for a stay away then this is great for you, don't expect any frill. Or any extras, a notice in the bathroom says this if you want anymore tea bags you need to pay for them ! But the room is stocked every day. It was ok, but not great. If I was working this would be ok, it's not appealing if you are wanting to spend a bit of time in your room.
Stayed 5 nights in May 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best priced hotels in Jersey. Easy walking distance to everywhere in St Helier. Not a deluxe type of hotel, but for what you pay a very fine place to stay. Recommended.
Stayed 2 nights in Apr 2023

10/10 Excellent

Carlos

Stayed 3 nights in Oct 2022

8/10 Good

Joanna

Liked: Cleanliness, staff & service
Good clean basic hotel. Good location. Staff friendly and helpful.
Stayed 3 nights in Sep 2022

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, the hotel was central to harbour and town centre. The breakfast was good but was disappointed with the evening meal.
Stayed 7 nights in Sep 2022

8/10 Good

Dawn Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Norfolk was in need of some updating in the rooms, but all it was clean & comfortable & not to far from the town, so walkable & it was in a quiet area. Breakfast was basic, but nice & the staff all friendly & helpful.
Stayed 3 nights in Aug 2022

10/10 Excellent

v

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We stayed for 4 nights, first time in jersey and so glad we chose this hotel. My parents are elderly and in a wheelchair, the staff accommodated our every need including low floor with walk in shower in the room. Full breakfast included which was brilliant, great choice, swift service in restaurant and staff brilliant too. You can also book a 3 course evening meal at the hotel. Entertainment nightly to suit all, lovely bar and lounge, again the staff in there were great! A special mention to Brian who was fantastic, very friendly and knowledgable, nothing was too much trouble, especially after we’d checked out and our flight then cancelled, A quick call back to the hotel and Brian found us another room for the night, he literally saved the day! Would absolutely recommend this hotel!!! Thankyou all there.
Stayed 4 nights in Aug 2022

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Good location for a weekend break
The Norfolk Hotel was in an ideal location. Excellent Thai & Portuguese cafes very nearby. Rather dated & popular with the older person! Bingo was popular!
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heated pool good, excellent staff. Enjoyed the well-organised and tasty breakfast. Room a bit noisy, unavoidably, as near pool
Stayed 3 nights in Aug 2022

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style vibe, staff excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect stay for our trip, very central and staff were accommodating and friendly. Basic hotel but has everything we needed.
Stayed 3 nights in Jul 2022

8/10 Good

Betina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 cleanliness, location & service. One thing that bothered us were the door slamming from other rooms, the bedroom doors have slow closing devices but it still shuts with a loud bang.
Stayed 5 nights in Jul 2022

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very enjoyable stay. Clean and comfortable. Excellent service. No issues. Highly recommended.
Stayed 5 nights in May 2022

6/10 Okay

Scott

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Christine, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the few days I was in St Helier. Rooms a good size and very clean. Lovely bedding! Very good value as the cost of the room included a cooked breakfast. Easy to walk to the centre of town from the hotel. All the staff were so friendly and helpful.
Stayed 3 nights in May 2022

2/10 Terrible

Catherine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked for porridge at breakfast however the chef refused to make it because I did not order the day before. I arrived about 8pm the day before and was not advised on check-in about any requirement to pre-order any breakfast items. Also when having breakfast with my work colleague,
Stayed 1 night in May 2022

8/10 Good

Bernadette

Liked: Staff & service
Stayed 3 nights in Apr 2022

8/10 Good

Vernon

Stayed 2 nights in May 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very satisfactory
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great that the hotel is in the middle of town and all amenities were within a short distance. The rooms were clean and comfortable and the staff were lovely. I would definitely stay there again and recommend it to everyone. Thank you Norfolk Hotel for a lovely stay.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everywhere clean, food good, staff helpful and friendly, convenient location, in short, everything you could want from a hotel. Okay, it's all a bit dated, but that wouldn't stop us from returning to the Norfolk Hotel if we were staying in St. Helier again.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hotel and close to the town for shopping and dining
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location pleasant helpful staff rooms where kept to a good standard
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice location and great staff. Rooms outdated and lacked personality. No free shampoo etc is unfortunate and feels like penny pinching.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and well priced. It’s a large place, with a good pool. Witjca great layout, good pool, great dining room and breakfast service. But bear in mind, the average ago of lists of the patrons is probably 65. So if you’re over for the weekend partying, you may want to look elsewhere!!!!
Stayed 1 night in Aug 2019

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superstay!!
Excellent service all round
Stayed 3 nights in Aug 2019

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service..lovely food , breakfast served by fabulous staff plus comfy bed!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
the staff were very helpful and friendly and the hotel was clean but we did not sleep well- car alarm goung off in the middle if the night, noisy guests and slamming of doors, bed was uncomfortable and pillows but only 2 nights so not worth changing rooms/pillows as we were leaving. outside pool was freezing and lots of bugs floating. lots of rules and regulations and extra payment or fines but we enjoyed the pool table
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Quiet, friendly, clean, not the most modern of premises but great value for money and in quite a central spot in St Helier.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019