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Reviews of H Hotel

4 out of 5
H Hotel
St. Georges Road, St. Julian's

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 429 reviews" "
Rating 8 - Good. 114 out of 429 reviews" "
Rating 6 - Okay. 36 out of 429 reviews" "
Rating 4 - Poor. 17 out of 429 reviews" "
Rating 2 - Terrible. 18 out of 429 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Anick

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The hotel itself was stylish but the quality was poor. Service was poor, had to keep asking almost everyday to get room cleaned. No towels left in the room after cleaning. Hot tub dirty on arrival, after use had to keep asking to be cleaned. Although tea and coffee were supposed to be complimentary day two none was supplied and when asked with yet another call to reception only coffee was supplied and no tea for the rest of the stay.. anyways the coffee machine was broken. The Hot Tub we only used as a bath as the jacuzzi function was super loud, they came to fix it as it was broken but still didn't make a difference, we couldn't hear each other talk so we didn't use it having booked the room for that facility. Shower kept flooding over the tray. Air con broke then randomly cold. The brand of H Hotel communicates luxury and style but apart from the beautiful façade the quality was just poor. You could get better quality toilet paper in public toilets!! Little things matter when you are portraying a top brand!
Stayed 11 nights in Apr 2024
Response from Customer Relations Manager on 15 May 2024
Dear Anick, Thank you for staying with us and for making us aware of your experience. We are sorry to see that this time we failed to meet your expectations, but we will check all of your claims carefully and take action to improve certain things that require our attention and refurbishment. If this room was that much inconvenient, you could have requested to be moved to a different room of the same category, as this could have possibly made your stay more comfortable, which is always our intention. Anyway, we are really grateful for your feedback, and having in mind that we are dedicated to our guests - we really hope to welcome you back and have an opportunity to offer you a better stay and improve your impression. Kind Regards,

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Usually I wouldn’t leave a review for a hotel. I guess because I’ve never been that impressed by hotels in the past but I felt the need to leave a review for the H hotel St Julian’s. From the beginning of checking in, all was very good service, Efficient and professional. Sadly, our room wasn’t what we expected. I won’t bother going into details as it’s irrelevant, what what is relevant is how swiftly the hotel staff ensured we was seen to, our room changed and two very happy guests that quickly forgot the negative impact our first night had. Breakfast, wow.. incredible! Such good choices, high quality foods with excellent service again. This hotel is amazing, the little touches, the cleanliness and the service just impeccable. The hotel would excel internationally and probably teach a few well know brands a lesson or two! Thank you for a wonderful stay H hotel.
Stayed 2 nights in May 2024
Response from Customer Relations Manager on 12 May 2024
Dear Francesca, Wow, what a review, thank you a lot for taking the time to publish it and share your impression. All of us are delighted to read your kind words and comments with regard to our designs, facilities, services and above all - staff. It really made us happy to know that our effort is appreciated and that we will remain a part of your pleasant experience. Thanks again for providing us with this wonderful feedback, we look forward to welcoming you again soon!Sincerely,

8/10 Good

Divya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Relations Manager on 21 Apr 2024
Dear Divya, Thank you for staying at the H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,

8/10 Good

Tony

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Relations Manager on 28 Mar 2024
Dear Tony,Thank you for staying at the H Hotel & SPA and for providing us with this high rating. We are glad to know that you have spent some enjoyable time with us and we hope to welcome you back soon!Kind Regards,

8/10 Good

Nikaule

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, literally everything is walkable from the hotel. Great restaurant options, near the beach and bars. Only issue the rooms can be really hot.
Stayed 3 nights in Mar 2024
Response from Customer Relations Manager on 22 Mar 2024
Dear Nikaule, Many thanks for staying at the H Hotel & SPA and for taking some of your time to post a review. We are pleased to know that your stay was satisfactory and that you enjoyed spending time in vibrant, touristic location which is suitable for exploring the island. Our apology for the heating in your room, soon the temperatures will increase, so we will be able to change the settings to cooling. We all hope to welcome you again soon and to have an opportunity to offer you a wonderful stay!Kind Regards,

10/10 Excellent

Karl

Liked: Staff & service, property conditions & facilities
Was greatly
Stayed 6 nights in Mar 2024
Response from Customer Relations Manager on 16 Mar 2024
Dear Karl, We appreciate you staying at the H Hotel & SPA and taking some of your time to post a review. It is amazing for us, as hosts, to hear about your pleasant experience with the service provided and we cordially invite you to visit us again in the future!Sincerely,

10/10 Excellent

Godlove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Relations Manager on 29 Jan 2024
Dear Godlove, Thank you for staying at H Hotel & SPA and taking some of your time to provide us with this nice rating. We are glad to know that you enjoyed your time with us and we hope to welcome you again in the future!Sincerely,

8/10 Good

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
I check-in to a hotel every birthday staff didn’t acknowledge that it was my birthday even though they took my passport. This is the first time this has happened in the last six years. Also the room that I had was not a Seaview room and there was a smell of somewhat cooking scent in my room , I’ve stayed at the boutique hotel and enjoyed it as to why I bought the main hotel. This time I would say my stay at the boutique hotel was better . Didn’t have any issues over there and the staff were much friendly. I will be returning this week for business
Stayed 3 nights in Jan 2024
Response from Customer Relations Manager on 25 Jan 2024
Dear Natalie, Thank you for staying at H Hotel & SPA and for taking some of your time to post a review. We are glad to know that you are satisfied with our sister hotel, Hugo's Boutique, and we will be glad to welcome you back there soon. Our team is sorry for not noticing your special occasion - please note that we require passports only for the check-in purposes, to register you as our guests, and we do not look into your personal details a lot, that is not our usual practice. However, we are grateful for your comments that will help us to improve certain aspects in the room, and we sincerely look forward to welcoming you again at Hugo's Boutique!Many thanks and kind regards,

10/10 Excellent

Daniel Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel… I had to learn the hard way, but there is no need for a car; no parking in the area, and everything is in walking distance or Uber friendly.
Stayed 4 nights in Jan 2024
Response from Customer Relations Manager on 17 Jan 2024
Dear Daniel Anthony, Many thanks for staying at H Hotel & SPA and for providing us with this lovely recommendation. It is a pleasure to hear about your pleasant stay with us and we hope to be your hosts again!Kindest Regards,

10/10 Excellent

Charde

Stayed 2 nights in Jan 2024
Response from Customer Relations Manager on 17 Jan 2024
Dear Charde, Thank you for staying at H Hotel & SPA and providing us with the best rating. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

8/10 Good

Dilyan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Air con and spa need updating
Stayed 2 nights in Jan 2024
Response from Customer Relations Manager on 11 Jan 2024
Dear Dilyan, Thank you for staying at H Hotel & SPA and for your comments. We will pay attention to these aspects with an intention of improvement, and we hope to welcome you back and to offer you an impeccable stay. Regards,

10/10 Excellent

Kaylocke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Relations Manager on 5 Jan 2024
Dear Kaylocke, Thank you for staying at H Hotel & SPA and for providing us with such a good rating. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

10/10 Excellent

Grati

Stayed 2 nights in Dec 2023
Response from Customer Relations Manager on 20 Jan 2024
Dear Grati, Thank you for staying at H Hotel & SPA and for providing us with this good rating. We are more than glad that you have enjoyed your stay and we hope to welcome you again in the future!Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Relations Manager on 28 Dec 2023
Dear Valued Guest, Thank you for staying at Hugo's Boutique Hotel and providing us with this amazing rating. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than EXCELLENT!
Everything was MORE THAN GREAT! Nibahat receive us at front desk with the same beautyful smile and kindness as when we leave! We really appreciate the gift - bottle of champagne - 'cause we were celebrating our wedding anniversary
Stayed 2 nights in Dec 2023
Response from Customer Relations Manager on 20 Dec 2023
Dear Rafael, Thank you for staying at H Hotel & SPA and sharing this nice feedback with us. It made us proud to see your satisfaction with your stay and our service, especially having in mind that you chose our hotel for celebrating your special occasion. Nibahat will receive your compliments and we all hope to welcome you again soon!Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Nov 2023
Response from Customer Relations Manager on 15 Dec 2023
Dear Stephen, Thank you for staying at H Hotel & SPA and for providing us with this high rating. We are pleased to know that you spent some enjoyable time with us and that we met your expectations. It would be a pleasure to welcome you again in one of our hotels soon!Sincerely,

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Customer Relations Manager on 10 Dec 2023
Dear Andreas, Thank you for staying at H Hotel & SPA and taking the time to post a review. We are really glad to know that you spent some enjoyable time with us and we hope to welcome you again in the future!Best Regards,

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2023
Response from Customer Relations Manager on 6 Dec 2023
Dear Geoffrey, Thank you for staying at H Hotel & SPA and for rating us with 5*. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

10/10 Excellent

Quentin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very central in the heart of St Julians. Great hotel, rooms are exquisite. Highly recommended.
Stayed 2 nights in Dec 2023
Response from Customer Relations Manager on 5 Dec 2023
Dear Quentin, Thank you for staying at H Hotel & SPA and for finding some of your time to post this nice review. We are glad to see your satisfaction with the recent stay, especially with our central location and luxury furnished rooms. The Hotel Team would be honored to welcome you again in one of our hotels and to possibly exceed your expectations!Sincerely,

8/10 Good

Sani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like the central party life, this is the place for you. If you like a quieter location, then stay away from this. The hotel was very nice, and the breakfast was decent.
Stayed 3 nights in Nov 2023
Response from Customer Relations Manager on 1 Dec 2023
Dear Sani!Thank you for staying at H Hotel & SPA and finding the time to post this lovely reviewUnfortunately there are some aspects that are hard to change as the load neighbor around surrounded by clubs& restaurants.We are very pleased that you had nice stay with us and could enjoy all our amenities including the breakfast.We are looking forward to host you very soon in one of our hotels to provide the unforgettable experience! Best Regards,

10/10 Excellent

Renu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Customer Relations Manager on 27 Nov 2023
Dear Mr. Renu!Thank you for visiting H Hotel and taking time to share this feedback!We truly appreciate that you had a wonderful stay with us and it's our great pleasure to see the 5 star out of 5!We wish to see you next time and to be able to provide even better experience in our hotel.Kind Regards,

10/10 Excellent

Nikay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Prime location, you can’t go wrong. Looks exactly like the photo and the room was very spacious. Depending on the room you get, you could end up at an end where you can hear a lot of what’s going on outside in Paceville but it didn’t keep me up, so not an issue for me. Great stay and food, already planning to go back.
Stayed 4 nights in Oct 2023
Response from Customer Relations Manager on 13 Nov 2023
Dear Nikay, Thank you for staying at H Hotel & SPA and sharing such a lovely feedback with us. We are delighted to read your kind words of satisfaction with our convenient location, luxury rooms, delicious food and good facilities / services. Our staff is dedicated to providing the best experiences to all of our guests, and we are happy to see that the same was recognized. Thank you one more time, we are already looking forward to welcoming you back!Sincerely,

6/10 Okay

Amjad

Disliked: Staff & service, property conditions & facilities
Over all i didn't like this hotel
Stayed 7 nights in Oct 2023
Response from Customer Relations Manager on 29 Oct 2023
Dear Amjad, Thank you so much for your review. Should you wish to provide us with further feedback, please contact us directly in order to share more details. Thanks & Kind Regards,

10/10 Excellent

Armaghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I had a great stay, friendly staff, good location, except there was some construction close by and you would hear the noise so loud early in the morning in your room! I woke up early anyways so it didn’t matter and wasn’t hotel’s fault! The spa is amazing, food and pool great! It was my birthday and they made it so special for me, never had it before! Highly recommend!
View of my room
Top roof pool
Stayed 3 nights in Oct 2023
Response from Customer Relations Manager on 29 Oct 2023
Dear Armaghan, Thank you a lot for staying at H Hotel & SPA and finding the time to post a review. It made us really happy to see your high rating and compliments for our staff, the service and the ambiance, as we work hard in order to deliver exceptional service to our guests at all times. It was our pleasure to have you as our customers, and it is even better to see that our effort is appreciated, and that it led to your lovely experience. We apologize for the construction noise, it is too bad that we could not stop it, and we cordially invite you to visit us again. Our team would be delighted to welcome you back and to provide you with another memorable visit!Kindest Regards,

6/10 Okay

Tramieka

Travelled with partner
Horrible smell from pipes of hotel. Could be cleaner. Staff was okay. 5/10 rating.
Stayed 3 nights in Oct 2023
Response from Customer Relations Manager on 9 Oct 2023
Dear Tramieka, We really appreciate you staying at H Hotel & SPA and finding some time to post a review. It made us happy to know that our friendly and attentive staff assisted you and left a kind impression. On the other hand, we are sorry for the issues related to the smell and housekeeping, please be informed that your feedback will be forwarded to the relevant team and corrective measures will be taken. We do hope to welcome you back, and to have an opportunity to improve your satisfaction. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Relations Manager on 8 Oct 2023
Dear Valued Guest, Thank you for staying at H Hotel & SPA and sharing this nice experience with our team. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Customer Relations Manager on 11 Sept 2023
Dear Paul, Thank you for staying at H Hotel & Spa and taking time to provide us with such a good rating. Our team is pleased to know that this time we met your expectations, and we cordially invite you to visit us again soon. Kindest Regards,

2/10 Terrible

Sangeeta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in many hotels around the world and this was the worst by far. Absolutely poor service, roo Layout I thought of and very poor, no air on for first 2 days and I. 40 degree heat it was awful despite many many complaints we finally got to change our room at 11.45pm sat nite!! Very inconvenient and to a room that stunk. I would definitely NOT recommend this hotel to anyone
Stayed 4 nights in Jul 2023
Response from Customer Relations Manager on 26 Jul 2023
Dear Sangeeta, Thank you for staying at H Hotel & Spa and taking some time to share your feedback. We are sad to see that your recent stay with us was not so enjoyable and we are sorry for technical issues occurred due to extremely high temperatures causing temporary power offs in the island. Please accept our sincere apology for being affected by that, which definitely led to your dissatisfaction. We do hope to have another opportunity to welcome you in the future and to ensure a smooth stay and better experience. Warm Regards,

6/10 Okay

Yaser

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was noisy. Lighting isn’t good cleaning not up to standard
Stayed 2 nights in Jul 2023
Response from Customer Relations Manager on 18 Jul 2023
Dear Yaser, Thank you for staying at H Hotel & Spa and finding some time to post a review. We are not happy to see that this time we failed to deliver amazing service and we apologize for not meeting your expectations. It is true that the area around us is vibrant with a lot of bars and clubs and that hotel, unfortunately, has no control of the external noise, however, we have set high hygiene standards we have been following and we are sorry if you were under impression that we were not efficient enough. Please do not hesitate to contact us and share further feedback and suggestions on how to improve. We really hope to have the opportunity to welcome you back and provide you with a better experience!Best Regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Customer Relations Manager on 20 Aug 2023
Dear Stuart, Thank you for staying at H Hotel & Spa and providing us with high rating. We are extremely pleased to know that you enjoyed your time with us and we would love to welcome you back soon!Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for young people who are there to party
Beautiful modern hotel, rooms are very spacious and clean. We had a massive balcony with a sea view. The hotel was very busy. Definitely a hotel for young people. The location is ideal for clubs and pubs. If you want a more low key chilled hotel this is not for you!
Stayed 7 nights in Jun 2023
Response from Customer Relations Manager on 25 Jun 2023
Dear Valued Guest, We really appreciate staying at H Hotel & Spa and taking some time to write a review. We are delighted to know that you liked our facilities and that our spacious and carefully designed rooms with unique details suited your taste. It is true that our location is in the vibrant area with a lot of bars and clubs, however, we hope that it did not create any issues during your stay, furthermore, we hope it helped you easily to discover some of the main touristic attractions of Malta. Thank you for your feedback, we would be pleased to welcome you again soon and ensure a wonderful stay. Kind Regards,

4/10 Poor

ami

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay was great until they charged me for minibar services which we did not use including a bottle of vodka. The seal had been broken but the bottle was full. This was not broken by myself and since trying to speak to a manager, they are now ignoring me. Real shame as I would have referred this hotel otherwise.
Stayed 3 nights in May 2023
Response from Customer Relations Manager on 11 Jun 2023
Dear ami, Thank you for staying at H Hotel & Spa and taking the time to review us. We are sorry to read that you did not enjoy your stay due to the mentioned problem experienced upon your departure, please be advised that we will inform the concerned department to investigate it carefully and do our best to get back to you as soon as possible. Please accept our apology for any dissatisfaction caused by this, we would be pleased to have another opportunity to welcome you and provide you with better experience. Warm Regards,

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property was nice and the the pool and view were great. A bit unorganized, there were miscommunications about mini bar items with the hotel trying to charge for items that were not consumed. Overall it was a bit overrated for the price.
Stayed 1 night in Jun 2023
Response from Customer Relations Manager on 8 Jun 2023
Dear Cindy, Thank you for staying at H Hotel & Spa and finding some time to post a review of your experience. We are glad to see that you were satisfied with our facilities and amazing views from the Infinity Bar on the top floor and we hope that our lovely staff added to your nice impression. On the other hand, please accept our honest apology for any misunderstanding during the departure, we are sure it was a consequence of lack of quality communication and we are sorry for any inconvenience related to it. We would be pleased to get another opportunity to host you and provide you with an impeccable stay!Best Regards,

2/10 Terrible

Sagi, NETANYA

Disliked: Cleanliness, property conditions & facilities
The hotel is in a very bad shape and the walls are literally falling. I got part of the wall on my leg. Terrible stay.
Stayed 3 nights in May 2023
Response from Customer Relations Manager on 11 Jun 2023
Dear Sagi, Thank you for staying at H Hotel & Spa and finding the time to write a review. We are sad to see that you did not enjoy your stay and we are once mentioning how sorry we are for the incident occurred during your visit. Please accept our sincere apology for getting hurt by the panel hanging on the wall, it is unacceptable to experience something falling on your leg, however, it is also an unfortunate occurrence that none of the staff could have predicted. We still hope that you appreciate the special attention and care we provided you afterwards, and we are sure that you saw the effort of our staff to assist you until the end of your stay. To be honest, we are sorry that you rejected to take additional preventive exams recommended by our doctor, however, we were happy to see that luckily, the accident did not cause any serious harm. We also hope that you appreciated our gesture of providing you with complimentary spa treatments, at least it was something relaxing during your stay. In case you decide to give us another chance to welcome you, we will do our best to ensure a wonderful stay for you. Kindest Regards,

8/10 Good

Wallace

Stayed 3 nights in May 2023

8/10 Good

Faiza Sana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were really nice and welcoming. Hotel is in a busy area ,where there are pubs/bars etc. location is good , access to different parts of Malta
Response from Customer Relations Manager on 30 May 2023
Dear Faiza Sana, Thank you for staying at H Hotel & Spa and providing us with a kind review. We are delighted to acknowledge that your stay with us was a pleasant one and that our attentive staff was there to assist you. It is nice to see that our central location was also suitable and made it easy to discover all of the important points of the island. We hope to have a chance to welcome you back soon and provide you with an even better experience!Warm Regards

6/10 Okay

Khadi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, very trendy, but in such a noisy area. Wasn’t expecting mirrors on the ceiling that was a bit weird bit of a seedy vibe in a nice hotel but hey ho. To each their own!
Stayed 5 nights in Apr 2023
Response from Customer Relations Manager on 30 May 2023
Dear Khadi, Thank you for staying at H Hotel & Spa and finding some time to review us. We are pleased to see that you were satisfied with our trendy and luxury design of the rooms and that the hotel design suited your taste. As mentioned in our descriptions, it is true that the hotel is situated in a vibrant area, however, we have double protection in order to minimalize the noise coming from the outside. Thank you again for rating us, we would be delighted to welcome you again and provide with a better stay. Kind Regards

2/10 Terrible

Deborah

Travelled with partner
Disliked: Cleanliness, staff & service
The hotel looked like a great place, however, I will not recommended this place as this was the worst experience I’ve ever had with a hotel. First the check in experience - They sent us to the wrong room. Then called us to tell us we had to come back down with all our luggage, no assistance to get the key for the other room. Went to the other room and it wasn’t serviced or cleaned get. Went back downstairs and they told us we had to wait. We weren’t able to check in until 7pm, 3 hours after check in time. The front desk manager ensured us that we would receive compensation for the inconvenience. We received nothing. All we received was more headaches because the hotel had a towel shortage, so we had to ask for towels for the room but all they could provide was beach towels. The jacuzzi in the room was broken. Then upon checking out, they tried to get us to pay the deposit and euro tax AGAIN because they didn’t have the record of it in the system. So I had to get in writing that they acknowledged the deposit on my credit card and we would get it back. And again, they offered no compensation for any mishap. I said the least they could have done was paid for our drinks and food 70 euro while we had to wait 3 hours to check in to our room. But nothing. We also experienced the manager, Plamena being rude with other customers as well. I hope the hotel reads this and takes appropriate action to address her disrespect towards customers.
Stayed 3 nights in May 2023
Response from Customer Relations Manager on 30 May 2023
Dear Deborah, Thank you for staying at H Hotel & Spa and finding some time to review us, which will be useful for us to identify the parts of services we need to work on and improve. We are not happy to see that your experience with us was not on the high level and it definitely does not meet the standards we have set for ourselves. Therefore, we would like to kindly apologize for any inconvenience or misunderstanding with some of the staff members, which we believe was done non intentionally and as a consequence of lack of quality communication. However, we are still sorry for not providing you with a memorable stay and we would like to use this opportunity to inform you that we have already taken the measures to prevent similar actions from repeating and we are improving some of our procedures. Thanks again for your feedback, we hope to possibly have another opportunity to host you and provide you with a better experience. Kind Regards

6/10 Okay

Marje

Stayed 7 nights in Apr 2023
Response from Customer Relations Manager on 30 May 2023
Dear Marje, Thank you for staying at H Hotel & Spa and for rating us. Should you wish to provide us with further feedback and advice, please do not hesitate to reach out to us directly. We would like to hear your kind comments and suggestions in order to improve our services. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Stephanie

Stayed 8 nights in Mar 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish, very clean and very professional throughout
Stayed 3 nights in Feb 2023

8/10 Good

carmelly, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall I would give my experience a 8 out of 10. Staff was super friendly and amazing, only downfall was my jacuzzi in the room leaked and the hotel didn’t have enough wash cloths (small towels) other than that I will highly recommend, especially the spa at the hotel it is a must Rahju was amazing. I will stay again when I visit during the summer
Stayed 5 nights in Feb 2023

8/10 Good

Alima-Sadiyyaah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Would rate 9/10 because I've stayed at the sister hotel Hugo's on 2 other occasions and that would get a 100/10. The breakfast is ahhh ma gosh. Defo a must when booking and the location is perfect for night life and getting around with taxi or public transport around Malta. Also access to a lot of restaurants. Some say it's noisy but it's really not bad at all unless you're the most senator I've jumpy sleeper. I have recommended the Hugo's to every friend and family who have been to Malta and this is the one hotel I will be staying at when I come again. I'm obsessed !!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MOST BEAUTIFUL HOTEL I’ve ever been to. Would definitely come again
Stayed 3 nights in Jan 2023
Response from Customer Relations Manager on 6 Nov 2023
Dear Kimberly, Wow, we are really pleased to see this amazing review and your satisfaction with your stay. Our team is extremely grateful for choosing H Hotel & SPA as your accommodation in Malta, and for providing us with these compliments. We would be honored to be your hosts again!Kind Regards,

10/10 Excellent

Tomi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fantastic stay at H Hotel. They helped decorated the bedroom for my partners birthday. Staff were super friendly, concierge service was great and the breakfast was impeccable. Also very clean and in a great location.
Response from The Hotel Management on 6 Jan 2023
Dear Tomi,Thank you for your 5 out of 5 ratings!We are pleased that you have enjoyed the H Hotel and its facilities.We look forward to your next stay with us, hopefully soon!Have a beautiful day!With kindest regards.

4/10 Poor

Michael Allen

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Due to Delta changing our flights, we needed to check out a day earlier than originally planned. We confirmed with Expedia, who called the hotel, gave them info/reference number. Explained on arrival and check out, yet once we got back we were told they just kept the extra night fee and that was that…Also we could never get a full refresh on towels; one size or another was always missing and we had to go down to the front desk, with limited success. Would return to Malta, just not here.
Response from The Hotel Management on 9 Jan 2023
Dear Michael Allen ,Thank you so much for your rating.Can you please contact us, to give us feedback about your bad experience? Looking forward to hearing from you.Have a beautiful day!With kindest regards.

10/10 Excellent

Karen-Ann Wilhemina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location and good resturant nearby. Didnt like the transparent toilet door.
Response from The Hotel Management on 6 Jan 2023
Dear Karen-AnnThank you for your 5 out of 5 ratings!We are pleased that you have enjoyed the H Hotel and its facilities.We look forward to your next stay with us, hopefully soon!Have a beautiful day!With kindest regards.

8/10 Good

Nehal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Andre Ravan / Customer Relations Manager on 13 Dec 2022
Dear Nehal,Thank you for your rating!We are pleased that you have enjoyed the H Hotel and its facilities.We look forward to your next stay with us, hopefully soon!Have a beautiful day!With kindest regards.

10/10 Excellent

Fathima