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Reviews of Hotel Colessio

4 out of 5
Hotel Colessio
33 Spittal Street, Stirling, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 291 out of 718 reviews" "
Rating 8 - Good. 236 out of 718 reviews" "
Rating 6 - Okay. 118 out of 718 reviews" "
Rating 4 - Poor. 38 out of 718 reviews" "
Rating 2 - Terrible. 35 out of 718 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

maryam

Travelled with partner
Liked: Amenities
No wifi- it was down the entire stay. Room was old and worn out-definately not a luxury hotel as stated. Bad lighting in the room. Very large nice bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service
Very friendly local staff, always willing to assist.
Stayed 3 nights in May 2024

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The lift was broken, construction outside was very loud and unpleasant. The system went down for the bar so we couldn't buy drinks, and the staff wasn't helpful.
Stayed 1 night in May 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel , the bathroom is amazing. Beware you have to pay for hotel parking- £15. However there is metered street parking.
Stayed 1 night in May 2024

8/10 Good

M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accomodating even though the hotel doesn't provide the same luxury as some newer hotels.
Stayed 1 night in May 2024

8/10 Good

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very attentive to our needs. The reception agent was also our bartender---she seemed to be there 24/7 and doing everything. Our Room was on the second floor and the elevator was out of order (how long??). We are too senior for many trips up and down with luggage. Good exercise though.
Stayed 1 night in May 2024
Response from Lee Norris | General Manager on 9 May 2024
Thank you for taking the time to score and review your stay. I am pleased that on balance you enjoyed your stay with us.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great walking distance to the Stirling Castle. Breakfast was below average.
Stayed 1 night in Apr 2024
Response from Lee Norris | General Manager on 24 Apr 2024
Thank you for taking the time to review and score us 5/5

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on 9 May 2024
Thank you for taking the time to score your stay.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were of good standard and the location, close to everything we wanted, was very helpful. Most of all we were struck by how friendly, helpful and positive every single staff member was. True gems of the hotel.
Stayed 2 nights in Apr 2024
Response from Lee Norris | General Manager on 18 Apr 2024
Richard,Thank you so very much for the 5/5 review. It was a pleasure to have you stay with us

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2024
Response from Lee Norris | General Manager on 18 Apr 2024
Thank you for your 5/5 scores following your stay with us.

2/10 Terrible

Alejandro

Stayed 2 nights in Mar 2024
Response from Lee Norris | General Manager on 9 May 2024
Thank you for taking the time to score your stay. It is unfortunate that you would score us so low, yet not elaborate as to how we could have done better.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
One staff member was friendly, the rest were unfriendly. The hotwl was dirty and in disrepair. My room had no dresser or bedside tables. There was no comfortable seat, just an old wornout desk and chair - useless. The was a beautiful tub and i couldn't get hot water. You'd be wise to avoid this place.
Stayed 2 nights in Mar 2024
Response from Lee Norris | General Manager on 10 Apr 2024
Susan,I was most disspointed in reading your comments as nothing was said whilst with us, we always suggest making any comments directly to us so that we can resolve any issues at the time, and make your stay the best it can.

8/10 Good

Martin, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in historic building, good location, nice rooms. Elevator was not working, TVs in bar were iptv based and very scetchy(poor internet). Restaurant was large but completely empty.
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on 4 Apr 2024
Hi Martin,Thank you for your review and I'm pleased that on balance you enjoyed your stay. The restaurant is for Breakfast so would have been cleared away outside of breakfast times. Best wishes, Lee

8/10 Good

kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on 27 Mar 2024
Kevin, Thank you for the scores, was great to have you stay with us. Best wishes,Lee

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt comfortable and safe in delightful surroundings.
Stayed 2 nights in Mar 2024
Response from Lee Norris | General Manager on 22 Mar 2024
Judith,Thank you so very much and I'm really pleased that you felt safe here at Hotel Colessio

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were horrified at paying £15 to pay in the car park. We arrived late and there was no dinner option (restaurant was shut). Offered bar food but we waited at the bar and there were no staff around so we went on a hunt for a restaurant. Lighting in the room was weird as only two small lamps and no “main” light so we couldn’t see well in the room at all. Carpet really thread bare and there was a funny smell. Won’t’ be back. Not a fan of the dogs walking around the palace. I repeat - £15 to PARK THE CAR AT THE HOTEL.
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on 22 Mar 2024
Paul, thank you for taking the time to review your stay. Our parking information is available on all sites so that guests make an informed decision. With regards to being pet friendly, we are thrilled to be able to have pet owners be able to stay with us, but also have pet-free areas of the hotel as well.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities
The staff and overall appearance were great and the room was comfortable but is in need of a little updating and modernising as the carpet was thread bare in places and the mattress was very worn. It was also a little disappointing that there are no easy sockets or usb ports next to the bed, which is a bit of a must nowadays. It wouldn’t take a huge amount of investment and would make a huge difference. I will say against n though that the staff were great, the communal areas were lovely and the location is spot on, so it is worth a stay and we would come back.
Response from Lee Norris | General Manager on 22 Mar 2024
Stuart, thank you for your review and scores. I have noted your feedback and this will be used.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel in an ideal location.
Stayed 1 night in Mar 2024
Response from Lee Norris | General Manager on 12 Mar 2024
Lorraine,Thank you so very much for the 5/5 scores, it was a delight to have you with us.

8/10 Good

James

Stayed 2 nights in Feb 2024
Response from Lee Norris | General Manager on 22 Mar 2024
Thank you for the scores James.Hope you can return soon.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as before
Stayed here a few times last year and it was great. Now they charge you £15.30 a day to park your car and the new buffer breakfast is terrible. Never anything there and when there is it’s poor quality and cold..also nothing continental except cereal.. I think it was £16 for the breakfast!
Stayed 2 nights in Jan 2024
Response from Lee Norris | General Manager on 7 Feb 2024
Thank you for your time in reviewing the hotel, whilst we are disappointed that we didn't meet your expectations on this occasion please note we are working hard to improve our offering. We have adapted some our offering to reflect the current environment.Best wishes,Lee Norris General Manager

8/10 Good

Moshe, 32 46TH street

Travelled with partner
Liked: Amenities
Only stayed one night but the hotel is very nice. Bar is great and the rooms are comfortable. Restaurant was closed due the season (January) but there are plenty of dining options in short walking distance.
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on 29 Jan 2024
Moshe,Thank you so very much for taking the time to review your night with us, I hope we can welcome you back again.Best wishes,Lee Norris General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time I had stayed at the Colessio and a very nice hotel. With the parked I was shocked that you have to pay extra for parking. For paying already a high price for the hotel that parking would have been part of the price.
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on 29 Jan 2024
David,Thank you for your review and feedback, it really does mean a lot.Best wishes,Lee Norris General Manager

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this Hotel, room was very comfortable, clean and spacious, a very relaxing stay, would highly recommend
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on 24 Jan 2024
Arlene,Thank you so very much for your review and 5/5 scores. I do hope we can welcome you back again soon.Best wishes.Lee Norris General Manager

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on 20 Jan 2024
Thank you for your time in review our hotel, I do hope we can welcome you back again.Best wishes,Lee Norris General Manager

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Colessio Hotel. We were able to check-in early and were kindly shown to our room on the ground floor. The ensuite was excellent with a lovely modern shower and bathtub which was big enough for two people. We had a pleasant and peaceful sleep. All staff were friendly and welcoming throughout our stay. The property was only a short walk uphill from the train station and Stirling Castle. We would definitely stay here again if visiting Stirling in the future.
Stayed 1 night in Jan 2024
Response from Lee Norris | General Manager on 20 Jan 2024
Jamie,Thank you so very much for your review and scores, it was a pleasure to read and share with the team.Best wishes,Lee Norris General Manager

6/10 Okay

Paul

Did not know i would have to pay £15 for parking. Should know this before booking. Also car park wasn't cleared of snow.
Stayed 1 night in Dec 2023
Response from Lee Norris | General Manager on 3 Jan 2024
Paul, we advertise the parking charges prior to arrival to ensure our guests make an informed decision before booking. I do hope we can welcome you back again in more favourable weather.

2/10 Terrible

Ewa

Awful customer service, be wary…
Stayed 1 night in Dec 2023
Response from Lee Norris | General Manager on 3 Jan 2024
Ewa, please accept my apologies that you didn't have a great experience. Please feel free to contact me directly should you wish to discuss this further.

6/10 Okay

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good location and pleasant.
Very well located and central. Plenty of restiarnts around. A pity the hotel restaurant was not open for evening food. Staff very pleasant.
Stayed 2 nights in Dec 2023
Response from Lee Norris | General Manager on 3 Jan 2024
Thank you for your review, like many businesses we alter our offering throughout the year to remain competitive. Stirling has a host of wonderful dining establishments in which to explore.

8/10 Good

Roger, GRANTHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lee Norris | General Manager on 3 Jan 2024
Thank you for your time in scoring the hotel, I hope we can welcome you back in 2024

8/10 Good

Feisty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in excellent location. The room was clean and well equipped. Sadly a few things, we were charged £15 for parking in the hotel car park. We paid £15 each for breakfast which wasn't very good. The coffee was awful. Lastly the audible language from the kitchen was colourful. Not what you would expect from a hotel of this calibre.
Stayed 1 night in Nov 2023
Response from Lee Norris | General Manager on 3 Jan 2024
Feisty,Thank you for your review and overall positive review, I have noted your comments and will use them to improve our offering.

4/10 Poor

Keith

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Lee Norris | General Manager on 3 Jan 2024
Keith, we're sorry that you felt you had to scores us so low following your stay, without feedback it is difficult to comment.

4/10 Poor

Dawn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wouldn't Recommend
Check in was very slow with a queue from main door to reception desk and only one recepionist dealing with everyone. A man who seemed to be a manager in area who made no effort to help or apologise for situation. Dinner menu was very disappointing and completely uninspiring which meant we ate out! Breakfast was equally disapointing and the breakfast waitress was uninterested, unattentive and unverging on rude. Overall, for the charge of £171 B&B we were glad our stay was for one night only and we would not stay again.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Dawn,Please accept our apologies that we did not live up to our expected standards on your stay with us. I would love the opportunity to speak directly if you wished.Best wishes,Lee Norris General Manager

4/10 Poor

Stewarty

Liked: Cleanliness
Disliked: Staff & service, amenities
Terribly understaffed. Stood waiting for about 15 minutes for a drink at bar while the one person there making cocktails. There were two people in front of me as well so actually ended up just saying to my partner we'll go to the shop and get a drink for the room. When we went up stairs to chill with a drink, the TV didn't work. Called the hotel number for help which took you round in circles, so went down to speak to someone. Guy said noone would be able to sort it til the following day. Pretty useless as we were only there for a night. Wasn't the actual staff fault but place seems to be very poorly managed. 160 quid for one night we paid. Have stayed in hotels at half the price that were far superior. Expedia have advised they'll put 25 quid credit on account but would really have preferred a partial refund. Won't be in a hurry to book via them again, and have used for years.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Stewarty,Please accept our apologies that we did not live up to our usual standard we pride ourselves one. I do hope that can welcome you back in the future.Best wishes,Lee Norris General Manager

10/10 Excellent

Nicole D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was quite small it was well appointed. Large beautiful bathroom.
Stayed 2 nights in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Nicole,Thank you for your review and scores, I do hope we can welcome you back soon.Best wishes,Lee Norris General Manager

2/10 Terrible

Steven

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Needs better management
Parking in the hotel is £15 or £3 on the street directly in front. Bar and restaurant is well decorated but suffered from a lack of staff in the evening and an even worse lack of choice on the menu with many items not available. No lager on tap and only two wines to choose from. I was in a room facing the back which was very hot so opened windows to provide ventilation. However during the night the noise from the ventilation unit right outside was ridiculous - make sure you get a room at the front.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Steven,Thank you for taking the time to review your stay with us, please accept our apologies that we have not lived up to expectations. We have worked tirelessly over the last few months to ensure our guests get the experience they deserve when choosing us.Best wishes,Lee Norris General Manager

10/10 Excellent

Maryann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay at the hotel. Breakfasts need to be improved, food dry and overcooked. Perhaps need more staff to replenish food more frequently as one girl struggled. We have travelled throughout Scotland and experienced wonderful breakfasts elsewhere.
Stayed 2 nights in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Maryann,Thank you for your review and feedback, it has been used to improve our offering.I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Jared

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good building in a fun part of Stirling
Stayed 2 nights in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your review and scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

6/10 Okay

Victor, Charlottesville

Travelled with family
Liked: Amenities
Property needs major maintenance. Nightstands where sticky, sink had toothpaste, rug worn, paint peeling from ceiling.
Stayed 1 night in Oct 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Victor,Thank you for your review, we are working hard to improve our offering and thank you for your feedback.Best wishes,Lee Norris General Manager

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

8/10 Good

Chris, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff. Comfy beds and good breakfast.
Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
James,Thank you for your review and 5/5 scores. Hopefully we can welcome you back soon.

2/10 Terrible

Kim

Stayed 3 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Kim,Thank you for your review and feedback, we use all feedback to better improve our offering.Best wishes,Lee Norris General Manager

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Priced right. Staff fantastic.
Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Brenda,Thank for your review and 5/5 scores, I hope to welcome you back again soon.

6/10 Okay

Melissa, York

Disliked: Amenities, property conditions & facilities
Staff was friendly but our room maintenance was dodgy. The carpet was torn and had a large rise in the middle which was a tripping danger.The bed frame was terribly worn and looked awful. The hand held attachment for the shower was broken.
Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Melissa,Please accept our apologies that our accommodation was not up to our usual standards during your stay. I do hope should the need arise you choose to stay with us in the future.

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 Excellent

Edward

Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

4/10 Poor

Bahman

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager

10/10 Excellent

Fiona

Stayed 2 nights in Sep 2023
Response from Lee Norris | General Manager on 20 Jan 2024
Many thanks for your scores, I hope we can welcome you back soon.Best wishes,Lee Norris General Manager