All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1022 out of 1515 reviews" "
Beautiful resort but far from everything. but is was great that they provide transportation to downtown. I was really happy they offered Golf Carts to rent right on the premises. saved us from a hassle down town.
melinda a
Stayed 3 nights in May 2024
Response from General Manager on 16 May 2024
Dear melinda, Thank you for taking the time to share this lovely review. It sounds like you were able to enjoy everything that makes a stay with us so memorable with our spacious suites, an assortment of amenities, and quiet location with easy access to downtown. We focus on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments. We hope your next visit comes soon!Sincerely, Kevin CrokeGeneral Manager
10/10 Excellent
Pamala
15 May 2024
Liked: Cleanliness, staff & service, amenities
The balcony door handles were broken. Beautiful view. Love the availability of the shuttle to downtown!
Pamala
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Pamala, We are pleased you chose Oceans Edge Key West Hotel & Marina for your recent visit to the area. We are thrilled that you loved our resort and that the breathtaking views helped to energize your stay. It's wonderful to hear that you had a positive experience with the shuttle service. We're here to ensure your stay is both enjoyable and stress-free! We appreciate you letting us know about the balcony door, and we are grateful for the feedback that helps us better serve our guests. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely, Kevin CrokeGeneral Manager
We liked that the property overlooked a harbour . It was lovely and quiet.
We appreciated other guests had thought this location was better than being downtown Key West, due to the late night noise etc.
The resort was a 12 minute Uber ride to Duval street. The 6 swimming pools ensured that they were not overcrowded and had plenty of lounge chairs. The resort had a great layout and the rooms were quite spacious with a simple classic beach vibe.
The food on property was excellent.
The staff were friendly and helpful.
For a visit to Key West, I would highly recommend Oceans Edge !
Monique
Stayed 5 nights in May 2024
Response from General Manager on 15 May 2024
Dear Monique, Thank you for recommending Oceans Edge Key West Hotel & Marina! We are glad you enjoyed the serene harbor views and peaceful atmosphere. Our convenient yet tranquil location, spacious rooms, and excellent food ensure a memorable stay. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Kevin CrokeGeneral Manager
Amazing fun quiet great room food was excellent kayaking and bike rides were fun too! Highly recommend
laura
Stayed 2 nights in May 2024
Response from Dennis on 15 May 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
While we loved our stay, our shower head was broken and the TV in the main area never came on.
Sarah Marie
Stayed 3 nights in May 2024
Response from Dennis on 15 May 2024
Sorry about the maintenance issues you had. Hope you enjoyed the rest of the hotel. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
Liked watching the Navy Fighters flying overhead. Disliked people smoking on balconies.
Steven
Stayed 4 nights in May 2024
Response from General Manager on 11 May 2024
Dear Steven, We're thrilled you enjoyed the views of Navy Fighters during your stay at Oceans Edge Key West Hotel & Marina. We apologize for any inconvenience caused by neighboring guests smoking on balconies. We appreciate your feedback and hope to welcome you back for another memorable experience.Sincerely, Kevin CrokeGeneral Manager
Dear Andriy, We're thrilled you enjoyed your stay at Oceans Edge Key West Hotel & Marina! Thank you for your kind words. We look forward to welcoming you back soon for another fantastic experience!Sincerely, Kevin CrokeGeneral Manager
The ocean view room looked out over a seaweed filled lagoon. The balconies are not private at all.
Michael
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear Michael, Thank you for sharing your feedback. We're glad you enjoyed the ocean view, though we regret if the natural seasonal seaweed affected your experience. We understand your concerns about balcony privacy and appreciate you bringing this to our attention as we continually strive to improve our guest experience. We hope to have the opportunity to better serve you in the future.Sincerely, Kevin CrokeGeneral Manager
10/10 Excellent
James
Travelled with family, Travelled with pets, Travelled with group
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
6/10 Okay
Daidrian Danielle
Travelled with partner
4 May 2024
Overall, good stay at the resort. Staff was very friendly and accommodating. Grounds well maintained. On site restaurant was delicious. Had breakfast, lunch and dinner and was pleased every time. One of best restaurants I’ve experienced at a resort. Six pools so plenty of space and privacy. Drinks were really good too, especially the rum punch.
Few issues during our stay. Shuttle driver was not friendly and started to pull off as my husband was walking to his seat, causing him to stumble. Not safe. Room booked not available when checked in. Had to be switched to my suite next morning. Stated there was a maintenance issue. New room wasn’t cleaned well. Bathroom smelled like a sour mop. Stains on the couch and carpet. Cabinet door fell off the hinge. Red stain on pillowcase. Should’ve stayed in original room. Rented golf cart and it died the following morning. Had to swap out for new one. Resort is kid and pet friendly so not ideal for romantic or peaceful getaway. Awoken to kids playing in pool and dog barking early in the morning. Bring bug spray… tons of mosquitoes. Lizards ALL over the property so if you have a fear of them, wouldn’t advise staying here. Didn’t bother me.
Daidrian Danielle
Stayed 3 nights in Apr 2024
Response from Dennis on 5 May 2024
Thank you for your review. Glad you enjoyed your stay. The Mosquitoes are the state bird :) Hope to host your stay next time in Key West
Dear Gordon, We're delighted to hear you enjoyed the stunning marina vistas at Oceans Edge Key West Hotel & Marina. Thank you for sharing your experience, and we look forward to welcoming you back for more breathtaking moments!Sincerely, Kevin CrokeGeneral Manager
The resort is nice. The surroundings not so much. Dinner options are limited. Resort only has one restaurant. Stay was OK though.
Marvin
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Dear Marvin, Thank you for sharing your thoughts on your stay at Oceans Edge Key West Hotel & Marina. We're glad you appreciated our resort and are looking into enhancing our dining options for a more varied culinary experience. We hope to impress you further on your next visit!Sincerely, Kevin CrokeGeneral Manager
Celebrated our 25 year wedding anniversary, everything was wonderful other than not telling us about the $27 a night parking fee
Mary
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Dear Mary, We're honored you chose to celebrate your 25th wedding anniversary with us at Oceans Edge Key West Hotel & Marina. We're thrilled you had a wonderful experience, and we apologize for any oversight regarding the parking fee communication. Thank you for your feedback, and we hope to welcome you back for many more celebrations!Sincerely, Kevin CrokeGeneral Manager
Dear Mari, Thank you for choosing Oceans Edge Key West Hotel & Marina. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We are thrilled that you have already decided to stay with us again, and we look forward to hosting you soon.Sincerely, Kevin CrokeGeneral Manager
Dear Normand, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Oceans Edge Key West Hotel & Marina.Sincerely, Kevin CrokeGeneral Manager
Dear Serena, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Oceans Edge Key West Hotel & Marina. We look forward to your return and wish you all the best with your future travels.Sincerely, Kevin CrokeGeneral Manager
6/10 Okay
Luz
Business traveller
30 Apr 2024
Disliked: Cleanliness
The hotel is very expensive, they also charge extra charges, the smell of the room is very unpleasant, you must take transportation to go downtown, they do not offer service to the airport, I do not recommend it, there are better options.
Luz
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Luz, We appreciate your feedback and are sorry to hear that some aspects of your stay did not meet your expectations. We strive to provide value that is reflective of our pricing and location. We understand that the need for transportation can be inconvenient, and we'll consider how we can better communicate our amenities in the future. Thank you for your comments, which help us improve our guest experience. We hope you'll give us another chance to impress you.Sincerely, Kevin CrokeGeneral Manager
10/10 Excellent
JOANN
Travelled with family
30 Apr 2024
I would recommend oceans to everyone
It’s clean, the staff goes above and beyond expectations, they are so pleasant and helpful.
If I am lucky enough to return to key west I won’t think twice about booking there again.
JOANN
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear JOANN, Thank you for your wonderful recommendation of Oceans Edge Key West Hotel & Marina! We're delighted that our attentive staff and pristine environment made your stay memorable. We eagerly await your return to Key West and look forward to welcoming you back!Sincerely, Kevin CrokeGeneral Manager
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
Very clean
Great food at the Yellow Finn
Trolley to downtown
Six pools
Terry Lee
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Terry Lee, We're thrilled to hear you enjoyed the cleanliness, delicious dining at Yellow Finn, and the convenient trolley service at Oceans Edge Key West Hotel & Marina. Our six pools are indeed a highlight! Thank you for your feedback, and we look forward to welcoming you back soon.Sincerely, Kevin CrokeGeneral Manager
Dear frank, We're thrilled to hear you had a great experience at Oceans Edge Key West Hotel & Marina! Thank you for choosing us for your stay, and we hope to welcome you back soon.Sincerely, Kevin CrokeGeneral Manager
The property was clean, and the transportation to downtown Key West was key ☺️
Elizabeth
Stayed 2 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Elizabeth, We're delighted that you appreciated the cleanliness and convenient transportation options at Oceans Edge Key West Hotel & Marina. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Kevin CrokeGeneral Manager
What a gorgeous property! Well maintained, and right on the marina. We kayaked and paddle boarded, when we tired of those, we went swimming in their pristine pools. Plenty of areas to bike, especially along the ocean. The shuttle was handy, the drivers were so friendly! All the staff were so kind and personable. Would definitely recommend Ocean’s Edge!
Janice Elizabeth
Stayed 7 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Janice Elizabeth, We're delighted that you enjoyed the beauty and amenities of Oceans Edge Key West Hotel & Marina, from water sports to biking and our friendly shuttle service. Thank you for acknowledging our dedicated staff and for recommending us. We look forward to your next visit!Sincerely, Kevin CrokeGeneral Manager
10/10 Excellent
Lisa
Travelled with partner
25 Apr 2024
Liked: Amenities
Sam was great very helpful
Lisa
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Lisa, Thank you for your kind words about Sam at Oceans Edge Key West Hotel & Marina! We're thrilled to hear that his assistance made a positive impact on your stay. We look forward to welcoming you back soon for another great experience.Sincerely, Kevin CrokeGeneral Manager
Dear Sandra, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely, Kevin CrokeGeneral Manager
Beautiful property, handy shuttle to downtown. A little pricey when it comes to all the extra fee's they tack on.
Karri
Stayed 2 nights in Apr 2024
Response from Dennis on 24 Apr 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
8/10 Good
Michael Justin
23 Apr 2024
Michael Justin
Stayed 4 nights in Apr 2024
Response from Dennis on 14 May 2024
Thank you for your review. Hope you enjoyed your stay.
The room was nice and good view of the water.
Housekeeping was horrible! We got there on Thursday did not get clean coffee cups until Sunday they didn’t make the bed r pick up dirty cups and glasses. Then Sunday night when we got back to room at midnight we could not get in our room because the battery on the door needed to be change. It took a hour and a half to get in our room and had to wait the next day until they changed the battery. They did not comp anything for our troubles. I will. Not stay here again.
Debra
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Debra, Thank you for staying with us. We are glad to know you had a pleasant stay overall and that you liked your river-view room. However, we apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We have also noted your comments regarding the key card. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your valuable comments.Sincerely, Kevin CrokeGeneral Manager
Dear Emily, We're delighted to hear you enjoyed your stay at Oceans Edge Key West Hotel & Marina! We look forward to welcoming you back soon for another wonderful experience.Sincerely, Kevin CrokeGeneral Manager
Dear Frederick, Thank you for your wonderful review! We are thrilled to hear that we were able to exceed your expectations and that you enjoyed your stay at our beautiful resort. Our team will be delighted to read your feedback. Thank you for sharing your experience with others, and we look forward to welcoming you back to Oceans Edge Key West Hotel & Marina soon.Sincerely, Kevin CrokeGeneral Manager
Dear Matthew, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Oceans Edge Key West Hotel & Marina. We look forward to your return and wish you all the best with your future travels.Sincerely, Kevin CrokeGeneral Manager
Dear Robert, We're delighted you enjoyed your time at Oceans Edge Key West Hotel & Marina! Thank you for choosing us for your Key West visit; we look forward to your next stay.Sincerely, Kevin CrokeGeneral Manager
I liked the shuttle service to downtown. The driver of the shuttle was very nice and helpful.
Tammy
Stayed 6 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Tammy, We're delighted to hear that the shuttle service at Oceans Edge Key West Hotel & Marina enhanced your visit, and that our driver's helpfulness stood out to you. We look forward to your next stay with us!Sincerely, Kevin CrokeGeneral Manager
There were a few things that made my experience poor.
Room service didn’t clean the room everyday and only brought towels .
At the pool the staff M ignored my family and I when we tried to request drinks . She intentionally turned her head and pretended we’re there . At the end she made sure to acknowledge that gratuity is included .
Carolyn
Stayed 4 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Carolyn, Thank you for sharing your feedback with us. We apologize for any disappointment with the room service frequency and your experience at the pool. We aim to provide attentive and welcoming service to all our guests and regret if this was not the case during your stay. Your comments are important and will be used to improve our guest experience. We hope to have another opportunity to serve you better in the future.Sincerely, Kevin CrokeGeneral Manager
Dear Karl, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Oceans Edge Key West Hotel & Marina and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely, Kevin CrokeGeneral Manager
Dear Matthew, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Oceans Edge Key West Hotel & Marina and are looking forward to welcoming you for an extended visit next time. We can't wait to host you again soon!Sincerely, Kevin CrokeGeneral Manager
Dear paul, We're thrilled to welcome you back to Oceans Edge Key West Hotel & Marina for the third time! It's great to hear that you continue to enjoy our lovely marina. We look forward to many more visits from you!Sincerely, Kevin CrokeGeneral Manager
A great place to "get away" from the hubbub of Key West. However, it is remote from almost everything. The shhuttle bus should give the option to drop off during the day to a public beach.
Frank
Stayed 4 nights in Apr 2024
Response from Dennis on 16 Apr 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your kind words and look forward to the opportunity of welcoming you back soon. Once again, thank you for choosing Oceans Edge Resort. We can't wait to host you again on your future travels!
Dear Rudolph, We're thrilled to hear that you found your stay at Oceans Edge Key West Hotel & Marina nice and comfortable! Our priority is to provide a relaxing and enjoyable experience for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful visit soon!Sincerely, Kevin CrokeGeneral Manager
The property was beautiful, and very relaxing. Staff was friendly, everything was clean and upkept. Only things i didnt like is they charge you daily for parking, and theres no continental breakfast. For as much as your paying to stay as it is, parking shouldnt cost and breakfast should be free. Overall it was a great experience.
Trevor S
Stayed 5 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Trevor S, We're thrilled to hear that you found Oceans Edge Key West Hotel & Marina beautiful and relaxing! Our team is dedicated to providing friendly service and maintaining cleanliness throughout the property. We understand your feedback regarding parking fees and breakfast. We hope to welcome you back for another wonderful stay soon!Sincerely, Kevin CrokeGeneral Manager
Excellent service. Hourly shuttle to downtown Key West. Excellent food in the restaurant.
JEFFREY
Stayed 4 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear JEFFREY, We're delighted to hear about your positive experience at Oceans Edge Key West Hotel & Marina! Our team takes pride in providing excellent service, amenities, and dining options. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit!Sincerely, Kevin CrokeGeneral Manager
Dear Jamie, Thanks for sharing your kind rating for Oceans Edge Key West Hotel & Marina. We are pleased you enjoyed your time with us, and we hope to see you again soon.Sincerely, Kevin CrokeGeneral Manager
I liked my nice little staycation here. Everything was clean, staff was friendly, and appreciated the free two hour daily rentals. I’d come back!
Ashley
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Ashley, We're thrilled you enjoyed your pleasant staycation at Oceans Edge Key West Hotel & Marina! It's lovely to hear you found everything clean and appreciated our staff. We're delighted you took advantage of the complimentary two-hour daily rentals and would love to welcome you back for another enjoyable visit soon!Sincerely, Kevin CrokeGeneral Manager
A quiet, serene place to stay if you don’t mind not being near the tourist parts of Key West. Would definitely stay again.
patricia
Stayed 4 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear patricia, We're delighted to hear you found Oceans Edge Key West Hotel & Marina to be a tranquil retreat away from the bustling tourist areas of Key West! It's fantastic that you are considering staying with us again. Thank you for choosing us, and we look forward to welcoming you back for another serene getaway soon!Sincerely, Kevin CrokeGeneral Manager
Dear Isaac Mario, We're thrilled to hear you consistently have a fantastic experience at Oceans Edge Key West Hotel & Marina! Your satisfaction is our priority, and we're delighted to have you as a valued guest. Thank you for your kind words, and we look forward to welcoming you back for another memorable stay soon!Sincerely, Kevin CrokeGeneral Manager
Overall great place and staff. Pools were amazing and decent activities.. few complaints were the staff didn’t seem to care the agunas, lizards and chickens were bothering people at outdoor seating and the shuttle service is basically only to one location. No airport shuttle services
Michael
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Michael, We're thrilled to hear you had a great experience at Oceans Edge Key West Hotel & Marina! Our pools are indeed a highlight, and we're delighted you enjoyed the activities. Your feedback about outdoor nuisances and shuttle services is noted, and we'll work to address these concerns. Thank you for choosing us, and we hope to welcome you back soon!Sincerely, Kevin CrokeGeneral Manager
The property was well maintained and beautiful landscaping but leave the property and it’s a trailer park. The view of the marina was ruined by a power/water plant behind it. The room was very spacious and bed comfortable. We enjoyed the kayaking and paddle boarding which was free.
Elizabeth
Stayed 7 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Elizabeth, We are thrilled to hear that you had such a positive experience at Oceans Edge Key West Hotel & Marina and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. However, we apologize for any inconvenience caused by external surroundings. Thank you for being our guest, and we look forward to hosting you again on your next visit to the city.Sincerely, Kevin Cro eGeneral Manager