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Reviews of Fernhill Hotel

4 out of 5
Fernhill Hotel
Heugh Road, Stranraer, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 141 reviews" "
Rating 8 - Good. 42 out of 141 reviews" "
Rating 6 - Okay. 9 out of 141 reviews" "
Rating 4 - Poor. 8 out of 141 reviews" "
Rating 2 - Terrible. 4 out of 141 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rosie on 28 May 2024
Dear Dorothy,Thank you for your 5 star review. We look forward to welcome you back.Kind Regards

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful to have a lounge area/common living room with a view over the entire village!
Stayed 1 night in May 2024
Response from Rosie Boghitoiu on 24 May 2024
Dear Margaret,Thank you for your 5 star review. We hope we will welcome you back soon. Kind Regards

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic setting, Brilliant staff and food. The only thing I would recommend is that the rooms are ungraded decor wise, Great size, clean just needs updating
Stayed 1 night in Apr 2024
Response from Rosie Boghitoiu on 11 May 2024
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed our fantastic setting, brilliant staff, and delicious food. We appreciate your recommendation regarding the room decor and we will definitely take it into consideration. We strive to provide our guests with a great experience, and your feedback helps us improve. Thank you for choosing us and we look forward to welcoming you back soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, Fab views from the Rooms of the Sea and pretty town. Food terrific and Bar and Restaurant staff a credit to the place. Loved it and will be back.
Stayed 1 night in Apr 2024
Response from Rosie Boghitoiu on 15 Apr 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay at our hotel and that you appreciated the stunning views of the sea and the charming town. It's fantastic to know that you found our food terrific and that our bar and restaurant staff exceeded your expectations. We can't wait to welcome you back for another memorable stay!

8/10 Good

John

Liked: Property conditions & facilities
The beautiful views and the friendly helpful staff
Stayed 1 night in Feb 2024
Response from Rosie Boghitoiu on 22 Mar 2024
Good MorningThank you for your review. I am glad you enjoyed your stay with us and found the view beautiful and the staff friendly and helpful. We look forward to seeing you again in the future. Kind RegardsRosie Boghitoiu

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room
Nice stay in a very comfortable and traditional suite for the house/hotel.
View of harbour from suite
Night view of illuminated harbour.
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Dear Mark,Thank you so much for your kind words. We look forward to seeing you in the future.Kind Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception Team on 21 Nov 2023
Dear Mark, Thank you so much for your review. We look forward to seeing you in the future.Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Portpatrick
We definitely enjoyed our stay at the Fernhill. The views were beautiful and the service was excellent, especially Lachlan in the dining room. Portpatrick overall is a hidden gem and we hope to return soon!
Stayed 2 nights in Oct 2023
Response from Reception Team on 21 Nov 2023
Dear Robert,Thank you so much for your kind words. We look forward to seeing you in the future.Kind Regards

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Fernhill during a recent visit to the area to visit family. The hotel is well situated for the Southern Highland Way and other excellent walks and attractions in SW Scotland. We would definitely recommend Fernhill for your next visit to Portpatrick.
Stayed 3 nights in Oct 2023
Response from Reception Team on 21 Nov 2023
Dear Andrew,Thank you so much for your kind words. We look forward to seeing you in the future.Kind Regards

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Wedding Treat
The hotel and rooms were clean, comfortable and quite large. Shower was powerful. Food was very nice and the service was first class. Views from our room and the dining room were stunning in this lovely part of southwest Scotland. We would be happy to return and also recommend it to others.
Stayed 1 night in Sep 2023
Response from Reception Team on 21 Nov 2023
Dear Robert,Thank you so much for your kind words. We look forward to seeing you in the future.Kind Regards

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little bit dated but clean and comfortable with excellent service. The restaurant serves an excellent breakfast with plenty of options and unlimited coffee and tea. The staff are helpful and attentive without being obtrusive.
Stayed 2 nights in Sep 2023
Response from Reception Team on 21 Nov 2023
Dear Alan,Thank you so much for your kind words. We look forward to seeing you in the future.Kind Regards

10/10 Excellent

IMS

Stayed 3 nights in Sep 2023

10/10 Excellent

PAUL

Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time staying at the Fernhill Hotel. The staff were friendly and the hotel location was just right for us.
Stayed 1 night in Sep 2023
Response from Reception on 12 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

4/10 Poor

KATHLEEN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Admittedly we booked late and were allotted the last room. However, that does not mean we should put up with a room which smelled musty, was cold and dirty. The dirt was not just one day's poor cleaning but a build up over many weeks/months. We could hardly get to the toilet for the position of the wash hand basin. The edge of the shower tray was filthy, as were some of the adjacent skirtings. The chrome was rusting on towel rail and shelf above whb. Cobwebs and dust prevailed in the en suite and room. The electric socket next to the bed was detached from the wall and left exposed. We did voice our complaints at reception, backed up by photos taken. We opted not to take breakfast and check out early. The receptionist did not charge for our evening meal, which we could not fault, in light of our complaints. However, we are now unlikely to return to Fernhill nor recommend it to others.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Philip

Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Bike trip 23
Staff where amazing , nothing was to much trouble a great experience
Stayed 2 nights in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible and disgusting hotel which rue
Absolutely ruined my birthday trip away room was disgusting bathroom had hairs and fluids in it including wood lice which management said was just one but had too flush several down toilet got management too clean toilet but was still disgusting missed all hairs on wall and spray marks had foil holding shower in place living are had debris all over which had too clean myself when entered room. WiFi was no existent spoke too staff numerous to me about this to no avail. Breakfast was unpalatable and meger. Fire alarm was set off in middle of night with staff not having a clue what to do fire doors left open and bang throughout night so don't expect much sleep at this hotel worst trip ever had and for a 3 supposed 4 star hotel was appalling avoid at all costs!!!!
Stayed 2 nights in Aug 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel is nice and staff very friendly only let down with poor food or should I say average food
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 Okay

OLGA

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

mervyn

Stayed 2 nights in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

4/10 Poor

Paul

Stayed 1 night in Jul 2023

8/10 Good

Melanie

Stayed 1 night in Jul 2023
Response from Reception on 4 Sept 2023
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

William

Disliked: Property conditions & facilities, room comfort
Tired overpriced hotel
Tired, run down, grossly overpriced, mediocre food. Do not stay here.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

10/10 Excellent

Stella

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dog friendly and the harbour was picturesque
Stayed 1 night in May 2023

8/10 Good

William

Stayed 2 nights in Jun 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

4/10 Poor

Wendy

Stayed 2 nights in May 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to hopefully welcoming you back to Fernhill Hotel in the future.

8/10 Good

Nicholas, Stroud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Ian

Stayed 1 night in May 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

8/10 Good

Mark

Stayed 2 nights in May 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Ian

Stayed 1 night in Apr 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Brian

Stayed 1 night in Apr 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

8/10 Good

Stuart

Travelled with family
Liked: Staff & service
Somewhat old and need of updating but great food
Stayed 1 night in Apr 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to hopefully welcoming you back to Fernhill Hotel in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Vina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Noel

Stayed 2 nights in Mar 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, lovely staff and comfortable room. Easy walk into the village and lots of options there for a pub meal. Dog friendly hotel which was perfect for me. 20 mins drive to Cainryan ferry port the next morning.
Stayed 1 night in Mar 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback and lovely comments, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel, food was excellent and the staff couldn't do enough for us. Will definitely recommend this hotel.
Stayed 2 nights in Mar 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback and your lovely comments, we look forward to welcoming you back to Fernhill Hotel in the future.

10/10 Excellent

James

Stayed 2 nights in Feb 2023
Response from Reception on 6 Jun 2023
Thank you for your feedback, we look forward to welcoming you back to Fernhill Hotel in the future.

2/10 Terrible

Ainslie

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed.
We had booked a specific type of room but were given one on the lower floor which had a patio door rather than a window. Staff at the hotel, initially told us this was due to a fault with a room door and another room waiting to be cleaned after a dog had been in it. We were also then told that Hotels.com had changed the type of room booked. We checked with them - they had not! The room we were given meant we could not keep the room ventilated overnight which made for less than comfortable sleeping. Whenever we did open the door in daylight hours we were subject to the smoke and ashtray smell of the smokers in the room next door. There was no hotel information in the room, only one cup and no bottled water - which was specified on our booking. The dust and cobwebs around the room were unacceptable and very different from our previous stays. Dinner was exceptional - food and service, but not enough for us to consider a return visit. The staff we dealt with were all very pleasant but no one seems to be in charge.
Stayed 1 night in Nov 2022