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Reviews of Under Canvas Acadia

3 out of 5
Under Canvas Acadia
702 Surry Rd, Surry, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 106 reviews" "
Rating 8 - Good. 11 out of 106 reviews" "
Rating 6 - Okay. 5 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 6 out of 106 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Margot

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay & value we have ever experienced. Tired old furnishings, poor quality bedding. Bed creaked & groaned every time we moved Firewood and matches were inadequate. Lighting inadequate Pullout sofa unsleepable Paths to tent muddy & not properly developed. Can not park at tent, totally inconvenient in pouring rain. No picnic tables, few chairs at tent. What a waste of a night & $$$$$.
Stayed 1 night in Oct 2023
Response from Lisa Margraff General Manager on 12 Oct 2023
Thank you for your comments and I'm sorry to hear your stay did not meet your expectations and if the weather impacted your stay in a negative way. Our goal is to connect people with nature, and I understand that aspect of our experience may be difficult for some groups. Our staff did their best to assist you within the tent and to modify our family tent for an extra adult as the extra bedding is intended for children. We appreciate your feedback and please reach out to me directly if you would like to discuss further.Sincerely,

10/10 Excellent

Sue

Travelled with group
Amazing experience
Stayed 1 night in Oct 2023

8/10 Good

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different experiences
Glamping is not for us, especially in the colder temperatures. I didn’t get enough sleep due to keep waking up to feed more firewood at 48 degrees after midnight, since there is only small stove to keep our tent ( suite size) warm but only last about 2 hrs.
Stayed 3 nights in Sep 2023
Response from Lisa Margraff General Manager on 31 Oct 2023
Dear Maximillian,Thank you for your review and we apologize that your stay did not meet your expectations and if the weather impacted your stay in any way. Your feedback is valued, and it allows us to make the improvements necessary to provide the best experience for our guests.Sincerely,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was everything we hoped it would be, and one of the most peaceful and relaxing stays I’ve ever had. The staff here are amazing and friendly, the food and drink options were surprisingly very good, and the tents were perfect. An absolutely gorgeous setting. Only thing to note would be that this is not in or all that near Acadia National park, despite the name. It’s about a 35-40 minute drive to Acadia. However, it’s a beautiful drive that we enjoyed making.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nina

Stayed 2 nights in Sep 2023

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ridiculous price for a tent in the woods with no electricity, no breakfast or other meal included, and horrid coffee. This is an enormous scam. My bad for falling for it.
Stayed 1 night in Sep 2023

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Under the Canvas was fun, but definitely don’t think it was worth the price. Felt like there was some false advertising when it came to the electricity/private bathrooms
Stayed 4 nights in Sep 2023

4/10 Poor

jacky

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s good but it’s Unsafe no wifi and no cctv outdoor Heard wolf chatting around can’t sleep.
Stayed 1 night in Aug 2023
Response from Lisa on 10 Sept 2023
Dear Jackie,Thank you for your feedback and we are sorry to hear we did not meet your expectations. I will mention that there are no wolfs in this part of Maine and we do have someone on camp 24/7 to ensure guest safety. Again, we appreciate your comments and thank you for staying with us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location and
Stayed 1 night in Aug 2023

10/10 Excellent

Xavy

Stayed 1 night in Aug 2023

10/10 Excellent

Konstantina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to leave the hectic pace of life and return to the basics while enjoying luxurious bedding and amenities. The tent was beautiful the front deck faced a gorgeous water view. Nature in its glorious splendor. The food was fantastic. Coffee snob that I am was surprised how good there coffee was.
Stayed 3 nights in Aug 2023
Response from Lisa on 10 Sept 2023
Dear Konstantina,Thank you for your review and it's great to hear you enjoyed your stay with us. We'll share your comments with our team and we hope to see you again at Under Canvas Acadia.

10/10 Excellent

Tracey, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under canvas has excellent staff and it was camping without the hassle of real camping.
Stayed 4 nights in Jul 2023

10/10 Excellent

kelly

Stayed 2 nights in Jul 2023

10/10 Excellent

Adam

Stayed 2 nights in Jul 2023

6/10 Okay

Ana Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too many no’s to go for more than 1 night
The tents are 45 minutes away from the national park. No wifi. The star gazing tents have direct sunlight in the bed very early and the tent becomes super hot b 6 am. Unbearable to stay! The water for the shower heats but there is no hook to keep it going so while you soap, at night, becomes very cold and uncomfortable. In the morning no hot water. They gave you a phone to call them at the registration but it does not work. For one night is ok but no more than that.
Stayed 1 night in Jul 2023
Response from Lisa on 28 Aug 2023
Dear Rita,Thank you for your review and I'm sorry to hear we did not meet your expectations. Your comments will be shared with the appropriate departments, and we appreciate your feedback.

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place was magical!
Stayed 1 night in Jul 2023
Response from Abigail, Operations Manager on 15 Jul 2023
Hello Lindsay! Thank you for staying with us and for taking the time out of your day to provide us with positive feedback. We are so thrilled to hear that you enjoyed your stay and look forward to hosting you again in the future!

4/10 Poor

Dominick

Travelled with family
Liked: Cleanliness, staff & service
No vehicles allowed near tents. Have to park away from tent and can’t have food in tent so if you want a snack you have to walk quite a distance to car and staff has to bring yours luggage to rent in golf cart. Tent leaked all over while sleeping. Shower leaked and got water all over cabin floor. Everything was damp. Toilet paper fell apart from moisture.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time here! Live music was great too!
Stayed 2 nights in Jun 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a must stay!
The entire family loved it here, and not all of us love camping. The food was amazing (we are serious foodies). We had fantastic wine by the wood burning stove in the tent after the kids went to bed. The kids loved the free s‘mores. The adults loved and early morning by the beach with coffee. Amazing community feeling among the fellow guests - especially the kids of all ages. It felt like a neighborhood block party with 5-star chefs. We can’t wait to come back and try their other properties.
Stayed 2 nights in Jun 2023
Response from Abigail, Operations Manager on 24 Jun 2023
Hello Emily!Thank you so much for staying with us and for taking the time to write a review. We are elated to hear that you had such a wonderful stay with us enjoying our amenities and bonding with fellow guests. Our chefs truly do some incredible work! We look forward to hosting you some time soon at Acadia or another location!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
We loved Under Canvas and are already looking to plan another stay at another spot!
Stayed 1 night in Jun 2023

10/10 Excellent

Jill

Stayed 1 night in Jun 2023

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Colin, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful, loved relaxing looking out over the water during the day and at night, around the fire
Stayed 1 night in Jun 2023
Response from Lisa on 15 Jun 2023
Dear Colin,Thank you for your review and it's great to hear you enjoyed your stay with us. We hope to see you again soon at Under Canvas.All the best,

10/10 Excellent

Darrin

Stayed 1 night in Jun 2023

10/10 Excellent

Molly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
We had a blast at Acadia under canvas! We brought our dog there and had the best time. The breakfast and dinner were so tasty and big portions. Will definitely be staying again for a long weekend.
Response from Lisa on 15 Jun 2023
Dear Molly,Thanks so much for your review and it's great to hear everyone, including your dog (!) had a great stay. We hope to see you again at Under Canvas.All the best,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful. The beds are so comfortable. Staff was amazing. Can’t recommend enough.
Stayed 2 nights in May 2023
Response from Lisa on 15 Jun 2023
Hi Barbara,Thank you for your review and it's great to hear you enjoyed your stay with us. We hope to see you again soon!All the best,

2/10 Terrible

Igor

Stayed 2 nights in Jun 2023
Response from Lisa on 15 Jun 2023
Dear Igor, Thank you for your review and I'm sorry we did not meet your expectations.Sincerely,

6/10 Okay

Amanda

Stayed 2 nights in Jun 2023

4/10 Poor

Rod

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They did not mention on their website that all tents do not have electricity and the lights are run by battery packs. Also, it was very cold and the only heat source was a small wood stove. You have to get up every two hours during the night to add firewood or the fire will go out. If that happens, you will get up in the morning to a cold tent. It rained while we were there and the path to out tent became very muddy. They did not do anything about it.
Stayed 3 nights in Jun 2023
Response from Lisa on 15 Jun 2023
Dear Rod,Thank you for your feedback, I'm sorry if we did not meet your expectations and that the weather impacted your stay with us. We do have a section on our website that explains all the amenities and functions within our tents so I'm sorry if you missed that and we're not prepared for your stay. I will share your review with the team and thank you again for your comments.Sincerely,

10/10 Excellent

Heather, Crownsville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic time! The wood stove was a little tricky, the ventilation was finicky. The maintenance staff was amazing, I wish I had called them the first night to help! Any time we texted for anything, the staff there was at our tent within minutes. The food was amazing and the service was 5 star!
Stayed 3 nights in Jun 2023

10/10 Excellent

oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The texting option was very convenient. We checked out Monday morning at Bar Harbor and texted the number if there was an option to come and use the facility earlier than check in time. By 12 noon we got a text and says come and check in our tent was ready. Thank you for the hospitality!
Stayed 1 night in May 2023
Response from Bethany Bradford on 1 Jun 2023
Oliver, Thank you for taking the time to provide feedback from your recent stay. We are thrilled to read that our texting system helped to make your stay better! We hope to welcome you back again soon to Under Canvas Acadia for another memorable getaway to Downeast Maine. Best Regards, Bethany Bradford Assistant General Manager Under Canvas Acadia

10/10 Excellent

Britte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!
Stayed 2 nights in Oct 2022

10/10 Excellent

Alice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, attentive and responsive staff, beautiful scenery
Stayed 2 nights in Oct 2022

10/10 Excellent

Murry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Under Canvas! It was an awesome experience. I read some negative reviews before going, but after experiencing ourself, I can’t find a bad thing to say! One night stay was perfect for us, although the bed was the most comfortable one we slept on during our week in Maine! We will be trying out another Under Canvas location in the near future!
Stayed 1 night in Oct 2022

8/10 Good

Brienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. 30 minute drive to Acadia. Service staff were very friendly, housekeepers could benefit from more guest oriented training. Breakfast was very tasty. If you think glamping isn’t like camping be aware that while you have the benefits of a bed, a fireplace, and a bathroom, you are still in a tent. You will hear all noises and everyone will hear you. Your tent will be whatever the temperature is outside, so if it is cold out your tent will be cold. The fireplace helps a little, but it has to be tended every 1-2 hours, which means you either wake up constantly or you’re freezing. For the price, I’ll go with a cute cabin or cottage next time.
Stayed 4 nights in Oct 2022

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful setting near the water, brilliantly equipped tents, friendly, helpful staff, the opportunity to be alone in nature or to chat to people around the fire pit, and starlit nights from the comfort of a very spacious but cosy bed. Just perfect.
Stayed 2 nights in Sep 2022

2/10 Terrible

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were unable to do the vacation we are in devast
We were unable to do the vacation we are in devastation from hurricane Ian. Tried contacting hotels.com was very hard.
Stayed 2 nights in Oct 2022

4/10 Poor

Kristi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This should not be considered lodging. It is a campground. They promote being eco-friendly but what this really means is there is no electricity. This is in no way clearly revealed in their online description. Very expensive for a campground with a mattress and a toilet. Was up all night. Feeding the small woodstove every hour in order to keep warm. So we had a mattress, but got absolutely no sleep. We were not informed about the cold water at the sink and pull chain for the shower until just before our arrival. Because the woodstove is clear on the other side of the tent taking a shower was a miserable experience. Then the question is how do you dry your hair… We had to get in our car and drive to the lodge where they have a couple bathrooms that are heated and have a power source . We did not prepare for camping. I absolutely would not have booked this trip if I knew there was not electricity. I’m pretty sure they’re aware of this fact, as they must have paid an amazing advertising executive who found just the right words to brag on being eco-friendly, but not saying there is no electricity.
Stayed 4 nights in Sep 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy camping at its finest!
Fantastic! Amazing experience! We cannot wait to visit one of their properties again. Our tent was super comfortable. The food was delicious and the stars were unbelievable!
Stayed 1 night in Sep 2022

10/10 Excellent

Liliane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well situated on the ocean. Friendly & helpful staff. We loved the experience to be camping under the stars in an eco friendly environment!❤️
Stayed 1 night in Sep 2022

10/10 Excellent

Gad, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pampered camping experience for adults. Beautiful property, delightful staff and incredible setting.
Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique glamping experience. We were lucky enough to catch live entertainment in the main communal area that was a perfect way to end the day with a nice glass of wine. We loved the more secluded tents 44-49. Overall a very quiet camp… I felt guilty flushing my toilet for fear of waking my neighbors despite the fact they were at least 50 feet away. lol
Stayed 1 night in Sep 2022

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a unique concept. We loved the setting next to the water, the peace and quiet and the fires and s’mores.
Stayed 1 night in Sep 2022

8/10 Good

heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Lisa on 15 Sept 2022
Thanks for your review and we're glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022