In-room safe, desk, laptop workspace, soundproofing

Reviews of APX Parramatta

4 out of 5
APX Parramatta
8 HOPE STREET, Rosehill, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 312 out of 1002 reviews" "
Rating 8 - Good. 356 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 118 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Selcuk

Business traveller
Liked: Cleanliness, staff & service
All was good, kitchen had stains, no parking was a suprise as they wanted to charge.
Stayed 1 night in May 2024
Response from Adele on 13 May 2024
Dear Selcuk,We appreciate your feedback and are glad to hear that your overall experience was good. We apologize for any inconvenience caused by the kitchen stains and the surprise parking charge. Rest assured, we will address these issues promptly to improve our services for future guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

James

Stayed 1 night in Mar 2024
Response from APX Parramatta on 25 Apr 2024
Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 1.0 on reviews.We would highly appreciate you may share your experience with us during your stay.Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support

10/10 Excellent

Tayyab

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had good enough facilities , Air-conditioner not working working . Need to fix AC , also they have facilitated late arrival which is good . Reception and over the phone Staff was very nice . At-least for late arrivals they must accommodate extra 2 hours for free . Thry accomodated extra 30 mins only
Stayed 1 night in Mar 2024
Response from Chester on 4 Apr 2024
Dear Tayyab,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Wan

Travelled with family and small children
Liked: Cleanliness, staff & service
Very convenient and walkable to Rosehill Race Course and. Close to dinning options ranging from fast food to nice restaurants. The three bed room suites were clean and large but old and worn. The two bedroom suites were newer probably had a renovation. Overall safe and convenient for shirt term stays
Stayed 1 night in Mar 2024
Response from Chester on 28 Mar 2024
Dear Wan,Thank you for choosing to stay at APX World Square. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chester on 7 Mar 2024
Dear Mark,We would like to thank you for choosing to stay with us.We reached out to you as we have noticed your rating of 2 in the reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

6/10 Okay

Jo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Get there $200 deposit o but you don’t get it back for 7days the 15 for parking( not told until you get there) Walls had hard marks all over them. One bathroom sick hole full of hair. Second bathroom cockroach’s running around. Beds were good linen all clean.
Stayed 1 night in Feb 2024
Response from Chester on 19 Feb 2024
Dear Jo, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit.We would like to clarify that while we appreciate your comments, we do not market our property on lastminute.com. Our partnership lies with Expedia, where all pertinent information, including deposit policies, parking fees, and property details, are clearly outlined on our listing.

4/10 Poor

Ian

Stayed 1 night in Feb 2024
Response from Chester on 21 Mar 2024
Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.0 on reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

8/10 Good

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property was very convenient for western Sydney, the area was nice and quiet and a convenient walk down to the supermarket and pizza shop
Stayed 1 night in Feb 2024
Response from Chester on 16 Feb 2024
Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a good place to stay it is in walking distance from the pub
Stayed 1 night in Feb 2024
Response from Chester on 15 Feb 2024
Dear Bianca,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, very Accommodating and comfortable, very friendly staff very clean.
Stayed 1 night in Jan 2024
Response from Chester on 27 Jan 2024
Dear Danielle,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Cristina

Travelled with partner
Liked: Amenities
It’s really good place to stay
Stayed 1 night in Jan 2024
Response from Chester on 25 Jan 2024
Dear Cristina,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Poor

Loreen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chester on 26 Jan 2024
Dear Loreen,We appreciate you making us aware of your experience. We wish to ask for more details in order to assist you better. APX continuously aims to better the service and facilities we extend to our guests.

8/10 Good

DAvid

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy and efficient check-in and lots of space in the apartment
Stayed 1 night in Jan 2024
Response from Chester on 25 Jan 2024
Dear David,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Kazunari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, room was nice and comfy
Stayed 1 night in Jan 2024
Response from Chester on 16 Jan 2024
Dear Kazunari,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Hamida

Stayed 1 night in Jan 2024
Response from Chester on 16 Jan 2024
Dear Hamida,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests. Regards,

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception who were very helpful arranging appropriate parking for our mini bus. The place is overall tidy and great for what we needed. The location is perfect with short driving distance to Westfield Parramatta. Based on the friendly helpful staff and the location I would recommend staying here
Stayed 1 night in Jan 2024
Response from Chester on 15 Jan 2024
Dear Kelly,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Toni

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Chester on 8 Jan 2024
Dear Toni,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Graham

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Tidy budget accommodation in a handy location. We had a family apartment, it was tidy, well appointed, with it own self contained cooking and laundry facilities.
Stayed 1 night in Dec 2023
Response from APXOperations on 8 Jan 2024
Dear Graham,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Hamida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Chester on 8 Jan 2024
Dear Hamida,Thank you for staying with us. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Florencio Jr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
It looks old outside, but inside is a modern style accommodation.
Stayed 2 nights in Dec 2023
Response from Chester on 31 Jan 2024
Dear Florencio,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Chester on 13 Jan 2024
Dear Paul,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Vineetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
price
Stayed 1 night in Dec 2023
Response from Chester on 18 Dec 2023
Dear Vineetha,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from APXOperations on 16 Dec 2023
Dear Mark,We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 6.0 on Hotels.com reviews.We would highly appreciate, if you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cee Ann on 17 Dec 2023
Dear Mr. Simon,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst the accommodation was fairly clean, I would NEVER pay $580 a night for this room - if I’m paying that much I expect extremely high quality furnishing and amenities (like aircon in the bedroom. It certainly lacks.
Stayed 1 night in Dec 2023
Response from APXOperations on 16 Dec 2023
Dear Anthony,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the fans had a burning smell when it was on, told the staff asked for a portable fan, and never seen them again, only 1 aircon unit for the apartment, beds was hard and not comfortable
Stayed 1 night in Dec 2023
Response from APXOperations on 9 Dec 2023
Dear Dennis,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests.

2/10 Terrible

Michaela

Stayed 2 nights in Nov 2023
Response from Chester on 6 Dec 2023
Dear Michaela,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

2/10 Terrible

Neha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chester on 1 Dec 2023
Dear Neha,We would like to thank you for choosing to stay at APX Parramatta. We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Chester on 13 Dec 2023
Dear Rebecca,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Ursula

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Property was clean and very convenient to racecourse. Check in was long and unorganised. Deposit was taken from card and not returned within specified time resume - very poor bookkeeping!
Stayed 2 nights in Nov 2023
Response from Chester on 10 Nov 2023
Dear Ursula,As per the important information on the booking page at APX Hotels Apartments, a pre-authorization of credit and/or debit cards is required upon check-in. This is to ensure that there are sufficient funds available to cover the total cost of your stay, along with an additional amount to secure potential incidental expenses such as room service, minibar usage, or damages.The pre-authorization places a temporary hold on your credit card, confirming that it has the minimum funds necessary to cover any costs incurred during your stay.Once you check out and settle your final bill, APX Hotels Apartments will proceed to charge you for the actual expenses related to your stay. Subsequently, any excess funds held for security purposes will be released.The timing of this release depends on the guest's bank and card issuer. APX Hotels Apartments can only request the release, as the actual process is undertaken by the bank. Typically, most banks lift the authorized security hold within 5 business days after your check-out. However, the exact timing may vary based on the bank's and card issuer's policies and procedures.

2/10 Terrible

johnny

Stayed 1 night in Oct 2023
Response from APXOperations on 28 Nov 2023
We value your feedback and would appreciate it if you could share more details about your experience. Your insights are crucial in helping us understand how we can improve and better meet our guests' expectations.Additionally, we want to express our gratitude for choosing to stay with us.Thank you again for your time, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

Mahmudul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chester on 24 Oct 2023
Dear Mahmudul,Thank you for your kind feedback! We're delighted to hear that you had a good experience during your stay. If you have any suggestions for how we could make your next visit even better, please feel free to share. We look forward to welcoming you back in the future.

6/10 Okay

Dimitre

Liked: Cleanliness
i
Stayed 1 night in Oct 2023
Response from Cee Ann on 22 Oct 2023
Dear Mr. Demitre,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 3 on Expedia reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Clean and close to the location i wanted to visit.
Stayed 1 night in Oct 2023
Response from Cee Ann on 2 Oct 2023
Dear Mr. Atkins,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards,Cee Ann

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2023
Response from Chester on 28 Oct 2023
Dear Vanessa,Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Kim, Bonnells Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking on site has an overnight charge & near by street parking may be difficult to find.
Stayed 1 night in Sep 2023
Response from Chester on 20 Sept 2023
Dear Ms. Burton,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards, Chester

6/10 Okay

Anne-Marie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is adequate for what we needed. I wouldn't say it was amazing but it was ok
Stayed 6 nights in Sep 2023
Response from Cee Ann on 18 Sept 2023
Dear Ms. Herden,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.Regards,Cee Ann

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was comfortable however no hooks on bathroom doirs and no facewashers provided. Also only 2 milks but 3 guests
Stayed 2 nights in Sep 2023
Response from Cee Ann on 5 Sept 2023
Dear Ms. Smith,Thank you for taking the time to share your feedback regarding your recent stay in our comfortable apartment. We greatly appreciate your input as it helps us enhance our services.I'm sorry to hear about the inconvenience you experienced with the lack of hooks on bathroom doors and the absence of face washers. We understand that these details matter and can make a significant difference in the overall comfort of your stay. Your feedback will be shared with our team, and we will explore ways to improve the amenities in our apartments to better meet our guests' needs.Regarding the milk supply, we apologize for the oversight in providing only two milks for three guests. We have taken note of this and will ensure that we improve our stocking process to better accommodate our guests' requirements.We hope that you will consider staying with us again, and we look forward to welcoming you back for an even more enjoyable experience.Regards,Cee Ann

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Staff were difficult to deal with.
Stayed 1 night in Aug 2023
Response from Cee Ann on 1 Sept 2023
Dear Mr. Hannan,Thank you for taking the time to share your experience with us. We deeply value your feedback as it helps us enhance the quality of our services. We are truly sorry to hear that you found our staff interaction less than satisfactory during your stayTo address your concerns and ensure we improve, we kindly ask if there were any specific instances or details you could share with us about your interaction with our staff. Your insights would be invaluable in helping us pinpoint areas for improvement.Also, if you could provide us with the date of your stay or any additional information, it would greatly assist us in reviewing your experience more comprehensively. We want to make sure we address your concerns effectively and prevent any similar issues in the future.We genuinely appreciate your feedback and the opportunity to rectify this. We hope to have the chance to welcome you back and provide you with an exceptional experience that reflects the high standards we strive to maintain.Regards,Cee Ann

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, staff & service
Nice property although a little tired. Quite close to main road which is quite noisey. Turned up from overseas 50 minutes early and tried to charge us A$20 for early check in. Also required a A$200 bond which wasn’t advertised. The stay was nice though so would recommend.
Stayed 4 nights in Aug 2023
Response from Cee Ann on 27 Aug 2023
Dear Mr. Hitchen,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel.
More then expected 😊 very clean with all the comforts 👍
Stayed 1 night in Aug 2023
Response from Cee Ann on 21 Aug 2023
Dear Guest,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,Cee Ann

8/10 Good

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the spacious room we stayed in. Extremely clean. The walls are quite thin, we could hear conversations from the unit next door throughout the night and the busy road at the bottom of the street was also noisy. The staff member on the front desk at check in was very nice and helpful.
Stayed 1 night in Jul 2023
Response from Cee Ann on 11 Aug 2023
Dear Ms. Christina,Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the spaciousness and cleanliness of your room. We apologize for any inconvenience you experienced due to the noise from neighboring units and the busy road nearby. Please know that we take your comments seriously and will explore ways to mitigate these issues to enhance the comfort of our guests.We're glad to hear that our front desk staff made a positive impression on you during check-in. Your kind words are greatly appreciated, and we'll be sure to pass along your compliments to our team.We value your input and hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable stay.Kind Regards,Cee Ann

8/10 Good

Siti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park spaces are too small.
Stayed 1 night in Jul 2023
Response from Cee Ann on 11 Aug 2023
Dear Guest,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Kind Regards,Cee Ann

2/10 Terrible

Raymond

Stayed 3 nights in Jun 2023
Response from Cee Ann on 11 Aug 2023
Dear Mr. Raymond,Greetings from APX Parramatta!We would like to thank you for choosing to stay at APX Parramatta. We reached out to you as we have noticed your rating of 2.0 on Expedia reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Thank you for your support.Kind Regards,Cee Ann

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cee Ann on 26 Jul 2023
Dear Mr/Ms. Young,Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff were great in staying back late to meet us from our delayed flight. Rooms smelt and showers had pubic and head hair in them. Kids got bitten by bed bugs in bed overnight. Apartment across from us partied all night and had randoms knocking on the door despite the no party rules. For what we paid it was a rip off!
Stayed 1 night in Jul 2023
Response from Cee Ann on 27 Jul 2023
Dear Ms. Welbourne,Thank you for taking the time to share your feedback with us. We truly appreciate your kind acknowledgment of our dedicated staff who were more than willing to accommodate your late arrival due to the delayed flight.However, we are deeply sorry to hear about the issues you experienced during your stay. We can assure you that cleanliness and hygiene are of utmost importance to us, and we have a rigorous housekeeping process in place to ensure our rooms meet the highest standards of cleanliness. Your comments about the smell and the state of the showers are not reflective of our usual standards, and we will investigate this matter thoroughly to address any lapses in our cleaning procedures.Regarding the bed bug issue you mentioned, we take such claims very seriously, and we have immediately conducted a thorough inspection of the room to ensure the safety and comfort of our guests. Rest assured, we have taken necessary actions to address this matter promptly and prevent any recurrence.Regarding the noise disturbance from the neighboring apartment, we sincerely apologize for any inconvenience caused. We have strict rules in place to maintain a peaceful environment for all our guests, and we will take appropriate measures to ensure such incidents are minimized in the future.As for the value for money, we understand your concerns, and we continually strive to provide competitive pricing while maintaining the quality of our services and facilities. Your feedback will help us in evaluating our offerings and making necessary improvements.We want to assure you that guest satisfaction is our top priority, and we take all feedback seriously to ensure we offer the best possible experience to all our guests. Your feedback will be thoroughly reviewed with our team, and necessary actions will be taken to improve in areas where we fell short.Once again, thank you for sharing your comments with us, and we extend our sincerest apologies for any inconvenience caused during your stay.Kind Regards,Cee Ann

6/10 Okay

Jack

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Cee Ann on 26 Jul 2023
Dear Mr/Ms. Cassidy,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.Kind Regards,Cee Ann

8/10 Good

Kerina

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Janine on 4 Jul 2023
Dear , Thank you for choosing to stay at APX Parramatta. We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

8/10 Good

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 1 night in Jun 2023
Response from Janine on 1 Jul 2023
Dear Dean, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine

10/10 Excellent

Eun Hee

Stayed 2 nights in Jun 2023
Response from Janine on 10 Jul 2023
Dear Eun Hee, Thank you for choosing to stay at APX Parramatta and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Janine