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Reviews of Quest Campbelltown

4.5 out of 5
Quest Campbelltown
1 Rennie Road, Campbelltown, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 345 out of 654 reviews" "
Rating 8 - Good. 217 out of 654 reviews" "
Rating 6 - Okay. 63 out of 654 reviews" "
Rating 4 - Poor. 19 out of 654 reviews" "
Rating 2 - Terrible. 10 out of 654 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff. Loved the breakfast and the lady who cooked. Will stay here again.
Stayed 1 night in Apr 2024
Response from laina on 9 Apr 2024
Hi Janice, We are very pleased to read your nice feedback and understand that you've enjoyed our facilities and service. Kindly rest assured that your positive feedback will be shared with the team here who will be very motivated.We look forward to welcoming you back in the near future!Kind Regards,Laina RoebeckQuest Campbelltown

8/10 Good

Sylvia

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were very friendly, helpful and welcoming. While the breakfast was a but limited the kitchen staff were very friendly and hospitable too. The area has every fast food outlet you can imagine. Not great if you want healthy food. There is an IGA a short walk butt it's very small and limited. There is a train station a short walk away. It was convenient for our needs.
Stayed 4 nights in Feb 2024
Response from laina on 5 Mar 2024
Hi Sylvia, We are very pleased to read your nice feedback and understand that you've enjoyed our facilities and service. Kindly rest assured that your positive feedback will be shared with the team here who will be very motivated.We look forward to welcoming you back in the near future!Kind Regards,Laina RoebeckQuest Campbelltown

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from laina on 5 Mar 2024
Hi Brooke, Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!kind Regards,Laina RoebeckQuest Campbelltown

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Exactly what we needed,clean very helpful staff would come back again
Stayed 1 night in Feb 2024
Response from Helen Solia on 18 Feb 2024
Michael!Thank you! We are thrilled to have met your needs! We can't wait to welcome you back again soon. Regards,Helen SoliaQuest Campbelltown.

4/10 Poor

Alix

Travelled with family and small children
Disliked: Cleanliness, amenities
The location was convenient and reception staff were nice, but the stay was bad. The initial reservation allowed me to include our 8 year old son as the room could have three people. I booked it and requested a roll away bed. The property called and said they were unable to provide a roll away and I'd need to upgrade to a 1 bedroom to accommodate an extra bed for him. We declined and were permitted to bring a blow up mattress for him. On arrival, our reservation was over $100 more than the Expedia rate. The property advised they'd upgraded up to a 1 bedroom apt for free, but charging an extra $50 per night for the sofa bed. We were told this was not an option when reserving so had brought an air mattress for our son and asked the reservation be changed back to what we had booked, and the property did this. Once in the room, we realised we'd forgotten a blanket for our son. There were no spare blankets in the cupboard so we rang and asked for an extra blanket in the room, reception called back and advised there were no spare blankets in the entire property. Considering someone may accidentally spill something and need a spare blanket, that seems ridiculous. They provided a sheet and a bed topper in place of an extra blanket. We had to buy one the next day so he was able to sleep properly on the second night of our stay. We were really worried surprised to have this experience when the property advises there 4 star. There should at least be a spare blanket available to guests!
Stayed 2 nights in Jan 2024
Response from Lydia Rees on 31 Jan 2024
Good Morning Alix, Thank you for taking the time to review your recent stay with us. We are sorry to hear that you did not enjoy your stay. On your booking platform of choice, the room type you selected informs you that no additional bedding can be added into the apartment (sofa bed + rollaway). Any child that is added are assumed to stay in the bed existing bedding. In saying that, because your blow up mattress is not the responsibility of the property. The night you had booked with us, we were fortunate to be sitting at 100% occupancy, meaning all beds were made + the rollway's and sofa beds for guest who had booked and paid for it. Typically the property charges fee's for bedding sheets that is not included in the booking, but I can see here that our lovely staff member waived these costs.We are sorry that this was not a great experience however we would highly recommend thoroughly reading the booking descriptions on any platform before going ahead. We hope you do not lost confidence in us, and hope to welcome you again soon. Lydia Rees Quest Campbelltown

10/10 Excellent

Trent

Business traveller
Liked: Cleanliness, property conditions & facilities
Suitable for the business trip I was undertaking
Stayed 1 night in Jan 2024
Response from Lydia Rees on 31 Jan 2024
Good Morning Trent, Thank you for choosing us for your business trip. We're pleased to hear that our accommodations were suitable for your needs. We hope to welcome you back on future trips!Lydia Rees Quest Campbelltown

8/10 Good

Touhidur

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good place to stay if visiting Sydney for a few days. It's close to most of the major areas via car and public transport options not too far from the hotel.
Stayed 1 night in Jan 2024
Response from Lydia on 11 Jan 2024
Dear Touhidur, Thank you for choosing to stay with us! We're pleased to hear that you found our location convenient for exploring Sydney, both by car and public transport. We appreciate your feedback and hope to host you again on your next visit.Best regards,Lydia Rees Quest Campbelltown

8/10 Good

Sijumon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Your Recent Stay on 11 Jan 2024
Hello Sijumon, Thank you for choosing Quest Campbelltown. We look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

8/10 Good

Kalaruban

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beds can be better Everything else is very good
Stayed 4 nights in Dec 2023
Response from Lydia Rees on 31 Jan 2024
Good Morning Kalruban, Thank you for taking the time to review your recent stay. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you again soon. Lydia Rees Quest Campbelltown

10/10 Excellent

Mark, Yarrabilba

Liked: Cleanliness, property conditions & facilities
Very large room with ample space for our large family
Stayed 1 night in Dec 2023
Response from Lydia on 11 Jan 2024
Hello Mark, Thank you for choosing Quest Campbelltown. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Lydia on 11 Jan 2024
Hello Christopher, Thank you for choosing Quest Campbelltown. We look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Karun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lydia Rees on 31 Jan 2024
Hi Karun, Thank you for the rating! It was a pleasure hosting you and we hope to welcome you again soon. Lydia Rees Quest Campbelltown

10/10 Excellent

Kathleen

Travelled with family
Liked: Property conditions & facilities
Enjoyed the facility
Stayed 1 night in Dec 2023
Response from Lydia on 11 Jan 2024
Hello Kathleen, Thank you for choosing Quest Campbelltown. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

8/10 Good

Jarrad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 1 night in Dec 2023
Response from Lydia on 11 Jan 2024
Hello Jarrad, Thank you for choosing Quest Campbelltown. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Jasmin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff made the stay so good. From late check in support to help changing rooms and then fabulous breakfast service made our stay enjoyable. Super accommodating with pets which is very hard to find in Sydney!
Stayed 2 nights in Dec 2023
Response from Lydia on 11 Jan 2024
Hello Jasmin, Thank you for choosing Quest Campbelltown. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Steph

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Christie on 11 Dec 2023
Thank you for your full score review. We hope to welcome you back in the near future!

4/10 Poor

Brendan

Travelled with family
Disliked: Amenities, property conditions & facilities
Check in was easy and staff were friendly, Our unit stunk of cigarette smoke which seemed strange for a non smoking hotel. Our reservation was also supposed to include breakfast, which was not honered by the hotel as they said Expedia did not include it in the booking. We wouldn't stay here again
Stayed 1 night in Dec 2023
Response from Christie on 11 Dec 2023
Hi BrendanThank you for taking the time to share your experience and insights with us. We are regretful our service was not up to your expectation. Your comments have been surely noted and shared internally among the team. We hope we can welcome you back again in the near future where warm welcome from the entire team awaits.

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lydia Rees on 7 Dec 2023
Good Afternoon Shirley, Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you again soon! Thank you for choosing Quest Campbelltown.Lydia Rees Quest Campbelltown

10/10 Excellent

JUDYANNE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great half way stop from Melbourne to Queensland
Stayed 1 night in Dec 2023
Response from Lydia Rees on 7 Dec 2023
Good Afternoon Judyanne, Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you again soon! Thank you for choosing Quest Campbelltown.Lydia Rees Quest Campbelltown

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2023
Response from Lydia Rees on 7 Dec 2023
Good Afternoon Benjamin, Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you again soon! Thank you for choosing Quest Campbelltown.Lydia Rees Quest Campbelltown

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Asked for twin beds but got queen.
Stayed 1 night in Dec 2023
Response from Lydia Rees on 7 Dec 2023
Good Afternoon, Thank you for taking the time to review your recent stay. We are sorry that you may not have received the bedding you were expecting. Our team will keep a closer eye out for bedding requests in future. We hope to welcome you again soon!Lydia Rees Quest Campbelltown

8/10 Good

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lydia on 11 Jan 2024
Hello Katherine, Thank you for choosing Quest Campbelltown. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Ken

Liked: Cleanliness, room comfort
Its was a good stay. Comfortable but the cooking utensils was abit old, some rusted and the bathroom water leaked from the shower. Besides that it was a good stay and the staff was nice.
Stayed 2 nights in Nov 2023
Response from Lydia on 4 Dec 2023
Hi Ken, Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Lydia ReesQuest Campbelltown

10/10 Excellent

Vladimir, Port Macquarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, modern and staff was extra nice. Nothing but good to say about our stay.
Stayed 1 night in Nov 2023
Response from Lydia on 19 Nov 2023
Good Morning Vladmir,Thank you for taking the time to review your recent stay with us. We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you back soon! Lydia ReesQuest Campbelltown

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and understanding also helpful. Trent were extremely supportive and thoughtful.
Stayed 1 night in Oct 2023
Response from Lydia Rees on 31 Oct 2023
Good Morning Karen, We are thrilled to hear that you enjoyed your stay and that Trent was able to make you feel right at home. It is always refreshing to read reviews like this as it reminds us of the experience we hope to extend to every guest. We look forward to welcoming you again in the near future. Lydia Rees Quest Campbelltown

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Lydia Rees on 31 Oct 2023
Hello Nathan, Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Lydia Rees Quest Campbelltown

8/10 Good

Maryanne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A convenient place to stay for a quick visit to the area.
Stayed 2 nights in Oct 2023
Response from Lydia Rees on 31 Oct 2023
Hi Maryanne,Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Lydia Rees Quest Campbelltown

10/10 Excellent

Renee

Stayed 1 night in Oct 2023
Response from Lydia Rees on 31 Oct 2023
Hello Renee, Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Lydia Rees Quest Campbelltown

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Lydia Rees on 31 Oct 2023
Good Morning Tony, Thank you for your time to share your feedback on your recent reservation. We are glad to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Lydia Rees Quest Campbelltown

10/10 Excellent

Gregory P M

Travelled with family
Liked: Cleanliness, room comfort
Convenient location and get for dogs.
Stayed 1 night in Sep 2023
Response from Lydia Rees on 31 Oct 2023
Morning Gregory, Thank you for your time to share your feedback on your recent reservation. We are delighted to hear that you enjoyed your stay with us here at Quest Campbelltown. We look forward to welcoming you back again soon!Lydia Rees Quest Campbelltown

6/10 Okay

John

Stayed 1 night in Aug 2023
Response from Lydia Rees on 31 Oct 2023
Hi John, Thank you for taking the time to share your experience and insights with us. We are regretful our service was not up to your expectation. Your comments have been surely noted and shared internally among the team. Hope this single incident will not affect your confidence on us and we sincerely hope we can welcome you back again in the near future where warm welcome from the entire team awaits.Lydia Rees Quest Campbelltown

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean rooms, great bed. Excellent breakfast
Stayed 1 night in Aug 2023
Response from laina on 5 Sept 2023
Good Afternoon John, Thank you for taking the time to share your recent experience with us. We are glad our team made you feel welcome, We look forward to welcoming you again soon! Quest Campbelltown

2/10 Terrible

David

Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from laina on 5 Sept 2023
Good Afternoon Scott, Thank you for taking the time to share your recent experience with us. We are glad our team made you feel welcome. We look forward to welcoming you again soon! Quest Campbelltown Team

10/10 Excellent

logan

Liked: Cleanliness, property conditions & facilities
Stayed for one night, perfect location and nice room for 2
Response from laina on 5 Sept 2023
Good Afternoon Logan, Thank you for taking the time to share your recent experience with us. We are glad our team made you feel welcome. We look forward to welcoming you again soon! Quest Campbelltown Team

10/10 Excellent

keiran

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
Quest Campbelltown
I am a regular there and it’s great always has been always will be
Stayed 1 night in Aug 2023
Response from Lydia on 17 Aug 2023
Hello Nicole, Its always a pleasure having you on board. Thank you for the review and we look forward to welcoming you again in the near future! Lydia Rees Quest Campbelltown

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant. Room was clean and quiet. It was convenient for our purpose.
Stayed 2 nights in Jul 2023
Response from Lydia on 23 Jul 2023
Good Morning Christine, Thank you for taking the time to share your recent experience with us. We are glad our team made you feel welcome, and that the room was to your liking. We look forward to welcoming you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Erica

Travelled with partner
The friendliness of the staff and the wonderful breakfast
Stayed 1 night in Jul 2023
Response from Lydia on 20 Jul 2023
Hello Erica, We appreciate you taking the time to review your recent stay with us! Thank you for choosing Quest Campbelltown and we hope to welcome you again soon! Lydia ReesQuest Campbelltown

10/10 Excellent

Alois

Liked: Cleanliness, amenities, property conditions & facilities
Upgrade to a larger room
Stayed 1 night in Jun 2023
Response from Lydia on 29 Jun 2023
Hello Alois, We appreciate you taking the time to respond to our survey. It was a pleasure having you on board, thank you for choosing Quest Campbelltown. We hope to welcome you again in the near future! Lydia Rees Quest Campbelltown

10/10 Excellent

Nicole

Stayed 1 night in May 2023
Response from Lydia on 29 Jun 2023
Hello Nicole, We appreciate you taking the time to respond to our survey. It was a pleasure having you on board, thank you for choosing Quest Campbelltown. We hope to welcome you again in the near future! Lydia Rees Quest Campbelltown

10/10 Excellent

Jodie

Stayed 1 night in May 2023
Response from Lydia Rees on 23 May 2023
Good Morning Jodie, Thank you for taking the time to review your recent stay with us. We are thrilled to see that you enjoyed your stay and we look forward to welcoming you again! Lydia Rees Quest Campbelltown

10/10 Excellent

KAORUKO

Liked: Cleanliness, room comfort
beautifully friendly check in reception, clean rooms, and easy check out.
Stayed 1 night in May 2023
Response from Lydia Rees on 23 May 2023
Good Morning Kaoruko, We appreciate you taking the time to share your recent experience with us. We are glad to see that you enjoyed your stay and interactions with our team! We look forward to welcoming you again! Lydia Rees Quest Campbelltown

10/10 Excellent

Raymond

Travelling in Sydney
Good, central, easy to find, undercover parking, great room and kitchen
Stayed 11 nights in Apr 2023
Response from Lydia on 23 May 2023
Hello Raymond, Thank you for taking the time to review your recent stay. Were glad you enjoyed your stay with us and we hope to welcome you again! Lydia Rees Quest Campbelltown

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stay previously it was just as good as the last time.
Stayed 1 night in May 2023
Response from Lydia on 9 May 2023
Hello Michelle! Thank you for taking the time to rate your most recent stay with us. It's always a pleasure having you on board and we hope to welcome you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Mirasol

Stayed 2 nights in May 2023
Response from Lydia on 9 May 2023
Hello Lindsay! We appreciate you taking the time to rate your most recent stay with us. It was a pleasure having you on board and we hope to welcome you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Alan

Stayed 1 night in May 2023
Response from Lydia on 29 Jun 2023
Hello Alan, We appreciate you taking the time to respond to our survey. It was a pleasure having you on board, thank you for choosing Quest Campbelltown. We hope to welcome you again in the near future! Lydia Rees Quest Campbelltown

8/10 Good

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Convenient location good for an overnight stay
Stayed 1 night in May 2023
Response from Lydia on 9 May 2023
Hello David! Thank you for taking the time to rate your most recent stay with us. It was a pleasure having you on board and we hope to welcome you again soon! Lydia Rees Quest Campbelltown

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent room was quiet and clean
Stayed 1 night in Apr 2023
Response from Lydia on 9 May 2023
Hello Chris! Thank you for taking the time to rate your most recent stay with us. Were thrilled to hear that you were impressed by our team and our apartments! We hope to welcome you again soon!Lydia Rees Quest Campbelltown

2/10 Terrible

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Lydia on 20 Apr 2023
Good Afternoon Paul, Thank you for taking the time to review your recent stay with us. We are sorry to hear you did not enjoy your stay. We would appreciate it if you could let us know what was terrible about your stay or how we could improve for future. Lydia Rees Quest Campbelltown