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Dear Mr. Bobby,Thank you for taking time to review your stay with us. We are glad to hear that you enjoyed your stay with us just as our entire hotel staff enjoyed catering to your needs. We hope to see you again soon.
10/10 Excellent
LILIBETH
Travelled with family
10 Dec 2023
Love the speed of the internet! The shower was great! Beautiful view of Taal Lake! A bit dated though but still wonderful resort to unwind!
LILIBETH
Stayed 1 night in Dec 2023
Response from ERH on 16 Feb 2024
Dear Ms. Lilibeth,Thank you for taking time to review your stay with us. We are glad to hear that you enjoyed your stay with us just as our entire hotel staff enjoyed catering to your needs. We hope to see you again soon.
Bad service, tv, wifi not working.
Loads of insects
Rolando
Stayed 1 night in Oct 2023
Response from ERH on 5 Nov 2023
Dear Mr. Rolando,We are sorry that you had a poor experience at our hotel. In as much as we strive to provide good service and facilities to all our guests, we are disappointed that we fell short in your case. We appreciate your input and we will do our best to rectify or improve on the points mentioned.
The place has a great view of the lakes. Room is big and comfortable. Service is excellent. Nice pool. Entertainment room with billiard pool and karaoke.
Gertrudes
Stayed 3 nights in May 2023
Response from ERH on 5 Oct 2023
Good day!Thank you for taking time to review your stay with us. We are glad to hear that you enjoyed your stay with us just as our entire hotel staff enjoyed catering to your needs. We hope to see you again soon.
8/10 Good
Zenaida
Travelled with family
4 May 2023
Liked: Cleanliness, staff & service, room comfort
Amazing for the service and staff but the facilities and rooms are definitely not senior friendly due to all stairs, uphill, downhill walks.
Zenaida
Stayed 2 nights in Apr 2023
Response from ERH on 5 Oct 2023
Good day!We appreciate your positive feedback about our hotel. All of us at Estancia take pride in catering to our guest needs the best way we can. We look forward to seeing you again soon.