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Reviews of Tallink City Hotel

4 out of 5
Tallink City Hotel
A Laikmaa 5, Tallinn

Reviews

8.8

Excellent

Rating 10 - Excellent. 189 out of 408 reviews" "
Rating 8 - Good. 168 out of 408 reviews" "
Rating 6 - Okay. 42 out of 408 reviews" "
Rating 4 - Poor. 5 out of 408 reviews" "
Rating 2 - Terrible. 4 out of 408 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Minna

Travelled with family
Liked: Staff & service, property conditions & facilities
Short walk to Old town. Shopping mall and grocery store in the next block. Clean hotel room and very good firm bed.
Stayed 1 night in May 2024
Response from Karolina on 7 May 2024
Dear Minna,Thank you kindly for your lovely review! Very pleased to see that youenjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

10/10 Excellent

Wesley van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Tallink city hotel, every touristy place is on walking distance.
Stayed 4 nights in May 2024
Response from Karolina on 7 May 2024
Dear Wesley,Thank you kindly for your lovely review! Very pleased to see that youenjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

10/10 Excellent

Tracy-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Karolina on 14 Apr 2024
Dear Tracy-Ann,Thank you kindly for your lovely review! Very pleased to see that youenjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

10/10 Excellent

Stuart, Lahti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great modern hotel I’m a super location. Very helpful and friendly staff. Room was very clean and fresh. Excellent facilities and a lovely breakfast buffet. Highly recommend!
Stayed 1 night in Mar 2024
Response from Vlada S. on 1 Apr 2024
Dear Stuart,Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and the room.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

10/10 Excellent

Jelena

Response from Tallink City Hotel on 7 Jan 2024
Dear,Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,

8/10 Good

Jana

Liked: Cleanliness
Conveniently located
Stayed 1 night in Nov 2023
Response from Tallink City hotel on 3 Jan 2024
Dear,Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
You had me at laundry room
We booked this hotel for two adults and two children for three nights. The room was clean, comfortable and modern. Pros: The bathroom was also a dry room which allowed our heavy winter clothes to dry overnight. The hotel also has a laundry room which has a washing machine and detergent which was a life saver as we are travelling with two children for 3 weeks so this was extremely helpful to stay on top of the laundry and keep clothes fresh and clean. The hotel is also very local and walking distance to all the main attractions. We thoroughly enjoyed our stay here. There are only a couple of cons: The water pressure in our bathroom was quite low, bath towels were a bit small.
Stayed 3 nights in Dec 2023
Response from Johanna on 26 Dec 2023
Hello!Thank you for the kind and detailed review. We are very happy to hear that you enjoyed your stay and the facilities provided by the hotel! We sincerely apologise for the shortfalls with the water pressure in the room. Unfortunately, technical issues can happen from time to time but we encourage you to call the reception when something like this happens again- we will always try to help out and let the maintenance staff know that something needs to be fixed in the room.Thank you again for the lovely words! We hope to be able to welcome you at the hotel again in the future.Kind regardsTallink City Hotel

10/10 Excellent

Suellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with grand styling throughout whole hotel. Highly recommend dinner in the restaurant! Pity roadworks everywhere though.
Stayed 2 nights in Nov 2023
Response from Johanna on 26 Dec 2023
Dear Suellen,thank you for the kind review! We are glad to hear that your stay at the hotel went well and that you enjoyed the dinner service at our restaurant.The road works around the hotel are indeed a bit inconvenient. However, we are delighted to hear that it didn't ruin your whole experience at the hotel.Thank you again for the kind words. We are looking forward to welcoming you at the hotel in the future as well!Kind regardsTallink City Hotel

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tallink City hotel on 3 Jan 2024
Dear,Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,

10/10 Excellent

Nenad

Stayed 1 night in Nov 2023
Response from night administrator on 22 Nov 2023
Dear, Nenad!Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City hotel

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tallink City hotel on 9 Oct 2023
Thank you for your rating, we are glad that you liked our hotel.

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Awesome Hotel within walking distance of Old Town. It also has an excellent breakfast.
Stayed 2 nights in Sep 2023
Response from Laura on 2 Oct 2023
Dear Robbie,Very pleased to see that you enjoyed our breakfast and mentioned the convenient location.Hope to welcome you back on your next trip to Tallinn!With kind regards,Supervisor Laura

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement parfait pour visiter la vieille ville. Personnel accueillant, simple et facilitant. Aucun reproche à faire.
Stayed 3 nights in Sep 2023
Response from Hanna-Liisa Filippov on 28 Sept 2023
Dear, Francois!Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and thank you so much for mentioning our convenient location.We hope to have a chance to welcome you back in the near future.With kind regards,Hanna-Liisa FillippovFront Office Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay ! Was upgraded due to Expedia status upon check inn to a room with a great view of old town. Room was modern and very clean! Breakfast was amazing and kept fully stocked by staff. Close walk to Old Town and also Terminal A/D for easy day trip to Helsinki. Would absolutely recommend. There is construction on surrounding roads so you have to walk a little to be dropped off / picked up by taxi or Uber.
Stayed 3 nights in Aug 2023
Response from Hanna-Liisa Filippov on 28 Sept 2023
Dear, Derek!Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality comfy room and breakfast.We hope to welcome you back in the near future.With kind regards,Hanna-Liisa FilippovFront Office Manager

8/10 Good

Giancarlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 3 nights in Jul 2023

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Turgut Cihangir

Stayed 2 nights in Jun 2023

6/10 Okay

Christopher

Business traveller
Liked: Room comfort
Outstanding location, small tired rooms
It's a shame the attention given to the lobby does not carry over to the rooms. Overall, the rooms are poorly furnished and very small. This hotel does not compare well to the competition at this price point. Even though i'm a Tallink Gold member, I will be booking elsewhere in future.
Stayed 2 nights in Jan 2023

8/10 Good

Erno

Stayed 2 nights in Jun 2023

10/10 Excellent

Sergejs, Riga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, "family friendly" hotel, has parking, beautiful view from 10th floor, few minutes away by walk from the old town.
Response from Artur Karl on 11 Jan 2023
Dear Sergejs,Many thanks for your kind words - they are appreciated!We are really happy to hear that everything was to your liking and we hope to see you visit us again in the future!Kindly

6/10 Okay

Kazuhiro

Stayed 1 night in Oct 2022
Response from Artur Karl on 1 Nov 2022
Dear Kazuhiro,Thank you for sharing your overall rating of your stay with us!Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay! Clean hotel with good bar and restaurant. No real gym is a downside but overall well worth the money!
Stayed 1 night in Sep 2022
Response from Artur Karl on 28 Oct 2022
Hello,Many thanks for your feedback!We are really happy that you were overall satisfied with the hotel! Unfortunately we do not have a gym, but we offer special discounts to nearby fitness centers - perhaps information for your next visit, should you decide to visit us again in the future!Once again, we appreciate the feedback and the kind words!Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & well equipped- perfect for a short stay
We spent 3 nights here on a city break to Tallinn. It's situated in a good location to explore the old town and is well equipped and comfortable. Check in and out was easy and the staff were very friendly. The room is built to a high standard, bed is comfortable, bathroom facilities are great and kept very clean. Our only misgivings were the lack of tea/coffee making facilities in the room and the rooms are a little small for any longer stays. However, with that aside, it was pretty much perfect for the city break we took. If you do stay here make sure to try the nearby RØST Bakery and R14 restaurants - they were amazing.
Stayed 3 nights in Sep 2022
Response from Artur Karl on 28 Oct 2022
Dear Mark,We appreciate you taking a moment to share your feedback regarding your stay with us!We are really glad that you seemed to enjoy our hotel and Tallinn overall. You really did point out some great restaurants there! Unfortunately we have tea machines in Family and higher class rooms and coffee makers in Deluxe and higher class rooms, but it is always possible to request for the former!Once again, many thanks for your feedback and we hope to see you visit us again in the future!Best regards

10/10 Excellent

RAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across to a big shopping mall !!!! everything’s you need just steps away and close to the city’s main attractions !!!!👍👍
Stayed 4 nights in Aug 2022
Response from Artur Karl on 28 Oct 2022
Dear Raul,We are really glad to hear that you liked the location of our hotel and have given an excellent rating towards our hotel overall!We thank you very much for the feedback!Best regards

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Office Manager on 30 Aug 2022
Dear Marina,Thank you for taking a moment to share your excellent rating of your stay with us!We will be looking forward to your next visit!Best regards,

8/10 Good

Alex, Columbus

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very satisfied with this hotel when it comes to the location, it is very nice and new. However, bathrooms have no electrical outlets at all so that is very strange. The cleaning crew is not doing as good of a job as they can because the beds are not made daily, the sheets for an extended stay are not changed, the coffee and tea is not refilled unless you ask for.
Stayed 4 nights in Aug 2022
Response from Front Office Manager on 19 Aug 2022
Dear Alex,Thank you for taking a moment to share your feedback with us!Glad to hear that you were overall satisfied, but sad to learn that there were some points that were not up to your liking.Regarding the electrical outlets, they are under the hairdriers' socket - this can be a little hard to notice.The room cleaning in our hotel takes place on every 3rd day unless requested otherwise by the guest, truly sorry if the sheets were not changed at all during your stay! Hopefully you decide to visit us again in the future!Kind regards,

10/10 Excellent

Marina

Stayed 1 night in Aug 2022
Response from Front Office Manager on 11 Aug 2022
Dear Marina Thank you for sharing your excellent rating with us! We will be looking forward to your next visit! Kind regards,

8/10 Good

Jarno

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2022
Response from Front Office Manager on 20 Jul 2022
Dear Jarno, Thank you for sharing your rating to our hotel from your recent stay! We truly appreciate it. Kind regards

10/10 Excellent

CHRISTIANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Tallinn
The room was clean and modern, access to wifi easy and the location across from a shopping center was great. It was fairly easy to get to from the ferry terminal. The only issue I have, there is no tea/coffee maker in the room.
Stayed 1 night in Jul 2022
Response from Front Office Manager on 15 Jul 2022
Dear Christiana, We appreciate you taking a moment to share feedback of your recent stay with us! Glad to hear that almost everything seemed to be to your liking! Should you visit us again, we would like to share some information. Kettles are in the rooms starting from Family class while coffee machines are in the rooms starting from Deluxe class. We always delivery kettles into all of the rooms upon request and availability. Kind regards

10/10 Excellent

John

Stayed 2 nights in Jun 2022
Response from Front Office Manager on 13 Jul 2022
Dear John, Thank you for taking a moment to share your excellent rating to our hotel. Kind regards

10/10 Excellent

Nenna

Stayed 1 night in Jun 2022
Response from Front Office Manager on 13 Jul 2022
Dear Nenna, Thank you for taking a moment to share your excellent rating to our hotel. Kind regards

10/10 Excellent

alberto

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent location, stylish well-designed hotel. Clean , but small room. Professional and friendly staff. Couple of points to improvement: 1. there is no enough place for storage in the room - 3-4 additional racks or shelves would be great; 2. there is no electric cattle + tea- coffee set in the room - it would be good to add
Stayed 4 nights in Jan 2022

10/10 Excellent

Greta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient and not far from the old town. It's a good standard hotel for business use but not particularly attractive for the visitor to this historic city. It is newly opened and facilities are ok but rooms are a bit functional and minimalist by UK standards.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sirje

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprised 👌❤️
Hotel Tallink City. A new look after renovation everything was a just perfect to me. Good work
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for two nights. Good breakfast, nice interior and modern rooms with good features. Nice place to hang out in excellent location - definitely worth your money!
Stayed 2 nights in Aug 2021

8/10 Good

Tero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyvä siisti hotelli
Stayed 2 nights in Mar 2024
Response from Karolina on 7 May 2024
Dear Tero,Thank you kindly for your lovely review! Very pleased to see that youenjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

8/10 Good

Ville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Karolina on 1 Apr 2024
Dear Ville,Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

8/10 Good

DAISUKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Johanna on 18 Mar 2024
Dear Daisuke,thank you very much for the positive review score! Your kind feedback means a lot to us and we hope that you didn't experience any major issues during your stay at our hotel. We are looking forward to welcoming you at the hotel again at the future and hopefully next time we will be able to provide a perfect hotel experience for you.Thank you again!Kind regardsTallink City Hotel

6/10 Okay

Atsuko

Travelled with family
工事中で道が不便
Stayed 1 night in Mar 2024
Response from Karolina on 14 Mar 2024
Dear Atsuko,Thank you kindly for your lovely review! Very pleased to see that youenjoyed our hospitality.We regret that your visit was interrupted by construction work near our hotel.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Johanna on 7 Feb 2024
Hello!Thank you very much for the great review score! We are sincerely happy to hear that you found your stay at Tallink City Hotel enjoyable. We are looking forward to welcoming you at the hotel again in the future!Kind regardsTallink City Hotel

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli
Todella hieno ja juuri remontoitu hotelli. Oikein siisti ja ystävällistä hlökuntaa, loistava sijainti. Suosittelen!
Stayed 1 night in Feb 2024
Response from Vlada on 5 Feb 2024
Dear Jenna,Thank you kindly for your lovely review! Very pleased to see that you enjoyed our hospitality and the location.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Worth of money
Recently renovated so everything is in good condition. We would have appreciated the receptionist telling us about breakfast time and place but found the info in the room. Breakfast restaurant was nicely calm (maybe because it was January?).
Stayed 2 nights in Jan 2024
Response from Johanna on 2 Feb 2024
Hello!Thank you very much for the detailed review and kind words. We are very happy to hear that you enjoyed your stay at the hotel. Please accept our apologies for the lack of information about the breakfast, the receptionist probably forgot to tell you about it during check-in and we will try our best to make sure something like this will not happen again. Thank you again for the great review. We are looking forward to welcoming you at the hotel again in the future! Kind regardsTallink City Hotel

6/10 Okay

Knut Anders

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Karolina T. on 28 Jan 2024
Dear Knut,Thank you so much for taking the time to share your experience and takingthe time to share it.Very pleased to see that you enjoyed our facility, comfy room and breakfast.We hope to welcome you back in the near future.With kind regards,Tallink City HotelFront Office Administrator

6/10 Okay

Tiina

Stayed 1 night in Jan 2024
Response from Karolina T. on 28 Jan 2024
Dear Tiina,Thank you kindly for your lovely review! Very pleased to see that youenjoyed our hospitality and the comfy bed.Hope to welcome you back on your next trip to Tallinn!With kind regards,Tallink City HotelFront Office Administrator