Aerial view

Reviews of Camelback Lodge & Aquatopia Indoor Waterpark

3.5 out of 5
Camelback Lodge & Aquatopia Indoor Waterpark
193 Resort Drive, Tannersville, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 777 out of 1557 reviews" "
Rating 8 - Good. 354 out of 1557 reviews" "
Rating 6 - Okay. 190 out of 1557 reviews" "
Rating 4 - Poor. 105 out of 1557 reviews" "
Rating 2 - Terrible. 131 out of 1557 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Muneca

Liked: Cleanliness, staff & service, property conditions & facilities
excellente resort
Stayed 1 night in Feb 2024

6/10 Okay

Cynthia

Travelled with family, Travelled with family and small children
Cute place, can use some upgrades in the pool area. Loved that the water was heated so that was a bonus. I had the breakfast package in my trip and they were very complicated and no one knew what they were doing. The chef did make my children special waffles due to their dairy allergy. There was a power outage from 1-3p which kind of sucked, water slides didn’t work and arcade wasn’t available also.
Stayed 1 night in May 2024
Response from Cami on 14 May 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our resort and appreciated the heated pool. We're also pleased that our chef was able to accommodate your children's dietary needs. We apologize for the inconvenience caused by the power outage during your visit. Unfortunately, there were tree branches that were downed on powerlines that run through the resort and for them to be safely removed the power needed to be switched off. We appreciate your understanding and hope that despite the challenges, you were still able to enjoy your overall stay with us. Thank you for choosing us for your getaway, and we look forward to welcoming you back for an improved experience in the future.Warm regards,The Camelback Team

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy ourselves it was a weekend with my mom and sister nice property but need more adult activities.
Stayed 3 nights in May 2024
Response from Cami on 14 May 2024
Dear Alicia,Thank you for choosing Camelback Resort for your weekend getaway with your mom and sister. We're glad to hear that you enjoyed your time with us and found our property nice. We appreciate your feedback regarding adult activities. We'll definitely take this into consideration as we continue to enhance our offerings to cater to all our guests' preferences. If you have any specific suggestions for activities you'd like to see, please feel free to share them with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,The Camelback Team

10/10 Excellent

Yenery

Travelled with family and small children
Liked: Amenities
Love it
Stayed 1 night in May 2024
Response from Cami on 13 May 2024
Hi Yenery,Thank you for sharing your love for our resort! We're thrilled to hear that you enjoyed your experience with us. We hope that you will visit us again this summer when we will have our outdoor waterpark Camelbeach open for you to enjoy. We look forward to welcoming you back soon!Best regards,The Camelback Team

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Freindly staff clean property good food and drinks rooms domr of yhing eork but yhey fral with the problem fast
Stayed 2 nights in May 2024
Response from Cami on 13 May 2024
Hi Andrea,We're thrilled that you found our staff friendly, our property clean, and enjoyed the good food and drinks. We apologize for any issues you experienced with the room, but we're glad our team was able to quickly address and resolve them for you. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience in the future. Best regards,The Camelback Team

10/10 Excellent

Shantell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping and restaurants are less than 10 minutes away. We had a great overnight trip and enjoyed the food and indoor waterpark
Stayed 1 night in May 2024
Response from Cami on 13 May 2024
Dear Shantell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your overnight trip and took advantage of our indoor waterpark. It sounds like you had a fantastic time. We hope to welcome you back soon for another memorable stay!Warm regards,The Camelback Team

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in May 2024
Response from Cami on 13 May 2024
Dear Cristina, Thank you for your review and 5-star rating! We're glad to hear you had a positive experience. If you have any further feedback or suggestions for us, please feel free to share. We look forward to serving you again soon!Best regards,The Camelback Team

4/10 Poor

Deslyn

Liked: Staff & service, property conditions & facilities
I really didn't like the facilities
Stayed 1 night in Apr 2024
Response from Cami on 10 May 2024
Dear Deslyn,We’re sorry to hear that you weren't satisfied with our facilities. Your feedback is important to us, and we'd like to understand more about your experience. Could you please provide further details or specific aspects that you found lacking? We're committed to improving our services and appreciate your input.Sincerely,The Camelback Team

4/10 Poor

Darren

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

REFAAT

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Cami on 9 May 2024
Dear Valued Guest,Thank you so much for your outstanding 5 out of 5 rating and for choosing Camelback Resort! Ensuring exceptional service and creating unforgettable moments for our guests is our top priority, and we are delighted that we exceeded your expectations during your stay. We look forward to welcoming you back for more wonderful adventures at Camelback Resort!Warm regards,The Camelback Team

6/10 Okay

Tj

Stayed 1 night in May 2024

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cami on 6 May 2024
Dmitry,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was, there were no blankets or pillows for the pull out bed and we waited until 1130 pm for staff to bring them. Otherwise. The staff were friendly and courteous. Pool and indoor water park was amazing.
Stayed 1 night in Apr 2024
Response from Cami on 8 May 2024
Dear Allison,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the lack of blankets and pillows for the pull-out bed. Your comfort is very important to us, and we regret that this oversight occurred. On a positive note, we're thrilled to hear that you found our staff to be friendly and courteous, and that you enjoyed our amazing pool and indoor water park! We hope that despite the initial hiccup, you were able to have an enjoyable stay with us. Thank you again for your valuable feedback, and we look forward to welcoming you back for an even better experience in the future.Warm regards,The Camelback Team

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

JOHNNY

Stayed 2 nights in Apr 2024
Response from Cami on 6 May 2024
Johnny,Thank you for taking the time to leave a review. We appreciate your feedback!

8/10 Good

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cami on 6 May 2024
Joseph,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property charged me $600 dollars incorrectly and said it was Expedia when i psid Expedia for the trip prior to traveling. After a 30 minute phone call and three untrained staff members a manager admitted it was there error. They gave me some game cards to the arcade. After that stress on a vacation never returning. Second time staying there and my card that should only be charged for parking and a temporary hold of $200 that should be returned after your stay was billed incorrectly
Stayed 2 nights in Apr 2024
Response from Cami on 7 May 2024
Dear Stephanie,We sincerely apologize for the inconvenience and frustration you experienced during your recent stay with us. It's disappointing to hear about the billing error and the subsequent challenges you faced in resolving it. We understand the importance of providing accurate and efficient service to our guests, and we regret that this was not your experience. We apologize for the stress caused during your vacation and the impact it had on your overall enjoyment. If there's anything else we can do to address your concerns further, please do not hesitate to reach out to us directly. We value your loyalty and hope to have the opportunity to regain your trust for a better experience in the future.Warm regards,The Camelback Team

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great services
Stayed 2 nights in Apr 2024
Response from Cami on 1 May 2024
Georgina,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Anny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cami on 30 Apr 2024
Anny,Thank you for taking the time to leave a review. We appreciate your feedback!

6/10 Okay

JUAN

Stayed 1 night in Apr 2024

10/10 Excellent

Katy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep the hard work and kindess
Stayed 4 nights in Apr 2024
Response from Cami on 1 May 2024
Katy,Thank you for taking the time to leave a review. We appreciate your feedback!

8/10 Good

Nadine

The restaurants crazy with there prices. No variety for kids at all.
Stayed 2 nights in Apr 2024
Response from Cami on 7 May 2024
Dear Nadine,Thank you for sharing your feedback about our restaurants. We sincerely apologize for any dissatisfaction with our pricing and the limited variety for kids. Providing diverse options for our guests, including families with children, is important to us. We strive to continually enhance our offerings based on guest feedback, and we hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. Warm regards,The Camelback Team

10/10 Excellent

Louie Jean

Liked: Cleanliness, staff & service, property conditions & facilities
I love our stay except for the wrist activation part. I dont think the silver boxes for the activation work.
Stayed 1 night in Apr 2024
Response from Cami on 7 May 2024
Dear Louie,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall you enjoyed your visit. We apologize for any inconvenience you experienced with the wrist activation process. Your feedback is valuable to us, and we will look into the issue with the silver boxes to ensure they are working effectively for our guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Best regards,The Camelback Team

10/10 Excellent

Hamdi

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 1 night in Apr 2024
Response from Cami on 30 Apr 2024
Hamdi,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and waterpark
Stayed 1 night in Apr 2024
Response from Cami on 1 May 2024
Keith,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cami on 30 Apr 2024
Tina,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Cindy, Pomona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved it
Stayed 2 nights in Apr 2024
Response from Cami on 1 May 2024
Cindy,Thank you for taking the time to leave a review. We appreciate your feedback!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cami on 1 May 2024
Jose,Thank you for taking the time to leave a review. We appreciate your feedback!

8/10 Good

maryellen

Travelled with family
Liked: Cleanliness, amenities
Except for food choices all was good
Stayed 1 night in Apr 2024
Response from Cami on 1 May 2024
Maryellen,Thank you for taking the time to leave a review. We appreciate your feedback!

8/10 Good

Alikay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the waterpark. The area was quiet. I didnt like that there wasn't much option for vegetarian meals and i found items in the room from previous guest which just made me feel like the room wasn't cleaned properly
Stayed 2 nights in Apr 2024
Response from Cami on 7 May 2024
Dear Alikay,Thank you for sharing your feedback regarding your recent visit to our resort. We are delighted that you found the waterpark easily accessible and enjoyed the quiet atmosphere of the area. However, we sincerely apologize for the inconvenience you experienced with the vegetarian meal options and the cleanliness of your room. Providing a variety of dining options, including vegetarian choices, is important to us, and we will take your feedback into consideration to enhance our offerings. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future. Please feel free to reach out to us directly if there is anything else we can assist you with.Warm regards,The Camelback Team

10/10 Excellent

helen

Stayed 1 night in Apr 2024
Response from Cami on 1 May 2024
Helen,Thank you for taking the time to leave a review. We appreciate your feedback!

4/10 Poor

Yan Hong

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cami on 1 May 2024
Yan Hong,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cami on 1 May 2024
Abigail,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

marsha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I spent 2 days and 3 nights. Check in was easy, didn't like that I had to wait an hr after checking in for my room only because we drove from far away and wanted to get some rest even though if Your room is not ready you have access to enjoy the water park and a safe place to keep all your bags But we didn't want to it was just a long drive for us.and if you're checking in at 4 but have to check out at 11 I shouldn't have to wait for a room. However everything else was amazing, clean, staff is professional, friendly, nice people, ready to help. The water park amazing my whole family had a great time. I would recommend if you're staying multiple days to include breakfast in your booking it takes away the worry of what to eat each day AND omg.... The breakfast options which is a buffet are out of this world 😋😋 it doesn't matter what your dietary needs are, what food you like our love it's available there for you to choose from and if it's not displayed out at the buffet there's someone there to make it for you..... And the staff such nice, courteous people and let me just take this time to especially shout out a special server for her service Chrystal Hemi she's so welcoming and pleasant every morning that we go down for breakfast. Thank you Chrystal you're amazing 😍. Waterpark: water is warm, rides and activities are great towels lots of it available, life jackets whoever needs it available staff friendly, while we were there it was just an amazing time.
Stayed 3 nights in Apr 2024
Response from Cami on 7 May 2024
Dear Marsha,Thank you for taking the time to share your detailed feedback about your recent stay at our resort. We are thrilled to hear that overall you and your family had an amazing time enjoying our waterpark and amenities. We apologize for the inconvenience of having to wait for your room upon arrival. We understand how tiring a long drive can be, and we strive to make the check-in process as smooth as possible for our guests. Your feedback regarding this experience is important to us, and we will use it to improve our services. We greatly appreciate your kind words about our clean facilities, professional and friendly staff, and the exceptional breakfast experience. It's wonderful to hear that our breakfast buffet exceeded your expectations and provided a worry-free start to your day. We look forward to welcoming you and your family back for another memorable stay!Warm regards,The Camelback Team

8/10 Good

Johanna

Stayed 2 nights in Apr 2024

8/10 Good

Pierina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loke everything
Stayed 2 nights in Apr 2024
Response from Cami on 1 May 2024
Pierina,Thank you for taking the time to leave a review. We appreciate your feedback!

2/10 Terrible

Jialei

Travelled with family and small children, Travelled with group
Disliked: Staff & service
The staff is very rude in this property and my husband and my daughter got food poisoning in the resort. I won’t recommend this place at all
Stayed 1 night in Apr 2024
Response from Cami on 6 May 2024
Jialei,I'm sorry to hear about your negative experience at Camelback Resort. Your feedback is valuable and will be shared with the management for improvement.

10/10 Excellent

ANNY

Stayed 2 nights in Apr 2024
Response from Cami on 14 May 2024
Dear Anny,Thank you very much for the wonderful five-star rating! We're thrilled that you had such a great experience with us. If there's anything more we can do to make your next visit even better, please feel free to let us know. We can't wait to welcome you back soon!Best regards,The Camelback Team

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rides and stay
Stayed 1 night in Apr 2024
Response from Cami on 24 Apr 2024
Anthony,Thank you for taking the time to leave a review. We appreciate your feedback!

10/10 Excellent

Jennifer

Stayed 3 nights in Apr 2024
Response from Cami on 14 May 2024
Dear Jennifer,Thank you so much for your five-star rating! We're thrilled that you had a great experience with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,The Camelback Team

8/10 Good

Elisa

Stayed 2 nights in Apr 2024

8/10 Good

Ossama, Basking Rodge

Stayed 2 nights in Apr 2024

10/10 Excellent

Darren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent two nights at Camelback and the kids loved it. They had an awesome time I will be coming back to this resort in the future !!!!
Stayed 2 nights in Apr 2024
Response from Cami on 23 Apr 2024
Darren,I'm thrilled to hear your family had such a fantastic time at Camelback Resort! Looking forward to welcoming you back for more unforgettable memories in the future!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun for the kids excellent staff clean rooms. Good food overall a very nice weekend getaway.
Stayed 1 night in Apr 2024
Response from Cami on 23 Apr 2024
Jose,Thank you for sharing your experience! We're thrilled to hear that you and your family enjoyed your weekend getaway at Camelback Resort, and we appreciate your kind words about our staff, accommodations, and dining options. We hope to welcome you back for more unforgettable memories soon!

8/10 Good

Jose

Travelled with family and small children
Disliked: Staff & service
I ask for a pillow and blanket and I never receive it, ask for someone to come clean my room one day also never happen.
Stayed 2 nights in Apr 2024
Response from Cami on 23 Apr 2024
Jose,I'm sorry to hear about your experience. Your feedback is valuable, and we are actively addressing the issues raised to ensure a more enjoyable stay for all guests in the future.

10/10 Excellent

Jodiann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and nice. The room was clean. The pool and zip line was really fun and amazing my daughter enjoyed her birthday weekend.
Stayed 1 night in Apr 2024
Response from Cami on 23 Apr 2024
Jodiann,We're thrilled to hear that you and your daughter had an amazing birthday weekend at Camelback Resort! It's fantastic to know that the helpful staff, clean rooms, and exciting amenities like Aquatopia and the zip line made your stay memorable.

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and the kids had such a great time.
Stayed 3 nights in Apr 2024
Response from Cami on 23 Apr 2024
Meaghan,We're thrilled to hear that you and your kids had an amazing time at Camelback Resort! Our team takes great pride in providing exceptional service and ensuring unforgettable experiences for our guests.

2/10 Terrible

Otto

Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024
Response from Cami on 23 Apr 2024
Alex,Thank you for taking the time to leave a review. We appreciate your feedback!

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. The safe was broken. The neighbors smoked pot all day in a no smoking room and thy front desk staff said there's nothing they can do about it. The other room next door partied until 2am with blasting music, slamming doors. Every restaurant but 1 was open. I was charged for a movie I didn't rent. $37. Charged $25/ day to park. When asked for a bag dolly we were told they couldn't send one up unless we paid the bell boy. The bell boy came up and said he couldn't leave it for us- we weren't done packing. I was alone with my 8 year old. The water park was filthy. The bartender ran off crying due to an issue with her boss. The other bartender told her boss off in front of us and said "this place sucks and soon you'll have no bartenders". We encountered two lovely people. Melissa at breakfast as well as Andy the initial bell boy- who opened the door to the room for us upon arrival and also received the wiff of pot. The front desk didn't answer the phone unless you called and let it run for 5 minutes, only to be met with rudeness & condescending remarks. Half of the place was under construction. Total misrepresentation. We drove 6hrs to go . This is the worst experience at a motel- not a resort.
Stayed 3 nights in Apr 2024
Response from Cami on 23 Apr 2024
Stephanie,We apologize for your disappointing experience at Camelback Resort. Your feedback is valuable, and we are actively addressing the issues raised to ensure a more enjoyable stay for all guests in the future.