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Beautiful hotel with best in class staff. After some less stellar hotels on a trip through Italy and an extremely long travel day, arriving here felt like a miracle between beautiful rooms with incredible views, great food at Brace, and the most welcoming team onsite. checking out was hard - we did not want to leave!!
Gorgeous!!! Amazing hotel, the staff was wonderful, the location is right on the beach and so tranquil. The food was incredible, but expensive. Just a dream!!
Emily
Stayed 5 nights in Apr 2024
Response from Giulia Casella - Guest Experience Manager on 22 Apr 2024
Dear Emily,Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that you had a dreamy stay at our hotel and that the beauty of the location, right on the beach, provided the tranquility you were seeking.Our staff is truly dedicated to creating a welcoming and memorable experience for every guest, and we're thrilled to know they contributed positively to your visit. We make it our mission to ensure that from the moment you walk through our doors, you feel valued and cared for.We also appreciate your kind words regarding the culinary offerings. Our chefs take great pride in preparing dishes that not only tantalize the taste buds but also reflect the high-quality ingredients and culinary traditions of our locale. We understand that pricing can be a concern, and we strive to balance that with delivering exceptional dining experiences that justify the value.It's wonderful to hear you describe your stay as 'just a dream'. It is feedback like yours that inspires us to continue striving for excellence in everything we do. Thank you once again for choosing us for your getaway, and we hope to welcome you back soon for another serene escape by the beach.Warmest regards,Giovanni Nastasi General Manager
the location and staff was more than anyone
e could ask for I was only there for two days but the stay was absolutely wonderful including the hotels free shuttle to the sister resort
Our stay at Villa Sant'Andrea was superb in every way. From our reception by the friendly and well-informed staff to the dining options and facilities, we couldn't have asked for a more complete and luxurious experience in Taormina. Five stars and two thumbs up for this property!
This was our first trip to Taormino and everything was wonderful. The hotel is beautiful and perfectly situated on the Ionian Sea. The town is cute and fun to walk around. The hotel staff was wonderful and very welcoming.
The hotel, location, size , professional staff, all made our stay fantastic. The pizza at the pool bar was the best we had all over Italy!
My only negative was the price of wines by the glass, and it seemed that unless you specify a particular price range (which I learned quickly to do) they poured a very pricey option, $25-30/glass!
Verified traveller
Stayed 3 nights in Oct 2022
Response from Giovanni Nastasi - General Manager on 16 Oct 2022
Good Afternoon from Villa Sant'Andrea,We are pleased to read your comment regards your stay with us. We found our prices alligned with all the 5 stars hotel in Taormina and we appreciate all kinds of constructive feedback as it allows us to review our standards and further improve our hotel experience. I look forward to welcoming you back for your next stay. Best RegardsGiovanni NastasiGeneral Manager
Staff was very accommodating and welcoming. The food in the hotel is outstanding and the chefs are very flexible and will make dishes which are not on the menu to accommodate your requirements. Overall had a great stay. The location of the hotel is excellent as well on a lovely beach.
Sahar
Stayed 3 nights in Sep 2022
Response from Giovanni Nastasi - General Manager on 16 Oct 2022
Dear Sahar,Thank you for your review on Expedia.We are delighted our staff has been accomodating and welcominig, that you enjoyed our restaurant and our Chefs made everything special for you. We can't wait to welcome you back in Taormina MareBest RegardsGiovanni NastasiGeneral Manager
The interior is grand and the exterior amazingly colorful. The rooms are very clean and nicely furnished. The bath supplies are top notch. The balconies provide a view like no other. The gardens are immaculate. The beach is private and well maintained. No sand, mostly pebbles, so get yourself a pair of beach shoes. Staff at the beach are very helpful. Bar / food items good. The staff is very attentive, helpful and professional. Amazing place.
Lovely view out to the sea. Great location and lovely attentive staff
Aravindan
Stayed 2 nights in Apr 2022
Response from Giovanni Nastasi - General Manager on 16 May 2022
Dear Aravindan,
Thank you so much for taking the time to leave such a nice review on your recent stay at Villa Sant’Andrea. We are delighted you enjoyed your time with us and our team made you feel welcome.
We are very pleased you'd like to revisit and look forward to seeing you again soon.
Best regards
Giovanni Nastasi
General Manager
This hotel is truly five star. The service is outstanding and far beyond any other five star I have experienced.
Edward
Stayed 6 nights in Sep 2021
Response from Giovanni Nastasi - General Manager on 11 Oct 2021
Dear Edward,
thank you for taking the time to write your review on Expedia.
We are delighted you enjoyed our hotel and our five stars service.
Looking Foward to welcome you back at Taormina Mare
Best Regards
Giovanni Nastasi
General Manager
Lovely bones but in dire need of renovation. Service was friendly and attentive but food was bland and somewhat disappointing.
Verified traveller
Stayed 3 nights in Sep 2020
Response from Giovanni Nastasi on 4 Oct 2020
Dear Guest,
Thank you for reviewing your last stay at the Belmond Villa Sant'Andrea.
It is a pleasure to read that you were satisfied with the service provided by the team members. On the other side, I am sorry to learn that you were disappointed with the food. Your precious feedback has been addressed to the relevant department.
We hope to welcoming you back very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Fabulous hotel, excellent service just a shame only one restaurant! Part of the large outdoor terrace could easily be converted into a more casual bistro. And unless you wanted to set your alarm before sunrise you never stood a chance at getting front row sun beds! All reserved before 7.30am with most clients only arriving after lunch. We would only want the beds in the morning so really missed out.
Verified traveller
Stayed 5 nights in Aug 2020
Response from Giovanni Nastasi on 12 Sept 2020
Dear Guest,
Thank you for taking the time to share your feedback on your last visit at the Belmond Villa Sant’Andrea.
I am delighted to read that you enjoyed our hotel and that the service was “excellent”. I will ensure your kind comments are shared with all the team members.
We work hard to create unforgettable memories, trying to make our guest feel at home away from home, taking care of every detail with a high-level and friendly approach and I am very sorry that you were not able to accommodate yourself in the front row sun beds. However, kindly note that our beach is open from 9 am and is available on a “first come first served” basis, meaning that it is not possible to reserve any place in advance. However, please be assured that it will be my priority to investigate and make sure that such situation will not re-occur again.
We look forward to welcoming you back very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Outstanding, beautiful place with impeccable service. We spent two separate weeks here and it was a brilliant summer
Verified traveller
Stayed 1 night in Sep 2020
Response from Giovanni Nastasi on 13 Sept 2020
Dear Guest,
Thank you for taking the time to share your lovely review on your last stay at the Belmond Villa Sant'Andrea.
It is a pleasure to learn that your experience was brilliant.
We look forward to welcoming you back very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Awesome. View, food, sea, beach, staff, location. Everything is amazing. Wanna come back again soon.
Naoki
Stayed 7 nights in Aug 2020
Response from Giovanni Nastasi on 17 Aug 2020
Dear Naoki,
Thank you for choosing to stay at Belmond Villa Sant’Andrea and for reviewing your stay with us.
I am glad to learn that your experience with us was amazing where the quality of food, the unique location and service provided by the team members met your expectations.
The team and I really look forward to welcoming you again in the nearest future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Dear Guest,
Thank you for taking the time to share this lovely review on your last stay at the Belmond Villa Sant'Andrea.
I am pleased to learn that your recent visit with us was perfect.
We look forward to welcoming you here in the nearest future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
2/10 Terrible
Verified traveller
28 Oct 2019
Disliked: Staff & service
Verified traveller
Stayed 7 nights in Oct 2019
Response from GN on 29 Oct 2019
Dear guest,
thank you for sharing a review on Belmond Villa Sant'Andrea.
We are sorry to see this low score and if you would like to discuss it in a more detailed manner, please be so kind to provide a suitable time/date and a telephone number where we can reach you.
Looking forward to hearing from you, I send my best regards.
Giovanni Nastasi
GENERAL MANAGER
Loved the luxury, excellent customer service, sea outside your window, delicious food, and conversation location!
Verified traveller
Stayed 1 night in Oct 2019
Response from Giovanni Nastasi on 20 Oct 2019
Dear Guest,
Thank you for sharing with us your precious feedback on your recent stay with us.
I am glad to learn that the service, the food and our unique location met your expectations.
We very much look forward to welcoming you back in the nearest future for another excellent experience.
Best regards,
Giovanni Nastasi
GENERAL MANAGER
10/10 Excellent
Verified traveller
10 Oct 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 3 nights in Oct 2019
Response from Giovanni Nastasi on 12 Oct 2019
Dear Guest,
we are thankful for your positive rating on Belmond Villa Sant'Andrea.
We look forward to welcoming you back very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
8/10 Good
Verified traveller
8 Oct 2019
Verified traveller
Stayed 4 nights in Sep 2019
Response from Giovanni Nastasi on 12 Oct 2019
Dear Guest,
we are thankful for your positive rating on Belmond Villa Sant'Andrea.
We look forward to welcoming you back very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
We stayed for one night for our anniversary. The view from the hotel is beautiful and the staff were great. We had a lovely couple of days on the beach and enjoyed breakfast looking out over the beach. Would highly recommend it!
Rosanna
Stayed 1 night in Sep 2019
Response from Giovanni Nastasi on 22 Sept 2019
Dear Rosanna,
Thank you for taking the time to share your stay at the Belmond Villa Sant'Andrea.
I am pleased to read that your time with us was enjoyable and that the beach, the breakfast and the team members made your anniversary a memorable one.
We look forward to welcoming you back in the nearest future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Dear Clare,
Thank you for sharing your lovely review.
I am glad to learn that you had a beautiful experience with us.
We look forward to welcoming you back in the nearest future.
Kind regards,
Giovanni Nastasi
General Manager
Beautiful location with a fabulous beach. Food is good. Service can be slow sometimes. Room is super clean. Breakfast can be had on your balcony for no extra fee. Loved the view and the vibes.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Giovanni Nastasi on 3 Aug 2019
Dear Guest,
Thank you for taking the time to share your positive feedback on your last stay at the Belmond Villa Sant’Andrea.
I was absolutely delighted to read that you enjoyed all aspects of your time here especially the unique location, the food and the room that made your experience a most memorable one.
Your note about the service has been highlighted to the relevant head of department for evaluation.
We look forward to welcoming you back here in the nearest future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Dear Guest,
Thank you for staying at the Belmond Villa Sant'Andrea and for sharing a review of your recent stay with us.
I am pleased to read that you had an amazing week with us and that you confirmed to come back.
We look forward to hosting you very soon for another enjoyable time.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Service could have been better for the price we paid! The service at the beach was very slow. The location was amazing and the property very charming. Staff were very friendly and welcoming.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Giovanni Nastasi on 10 Jul 2019
Dear Guest,
Thank you for sharing with us your feedback following your most recent stay at the Belmond Villa Sant’Andrea.
I am pleased to read that your experience was overall positive where our “amazing” location along with the team members met your expectations.
On the other hand, I am sorry to find out that the you were not entirely satisfied with the service especially with the beach one that you considered to be slow. I have passed on your feedback to the relevant department to follow up and for evaluation.
I do hope we will have the pleasure to welcoming you back in the not too distant future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Nice hotel, but food and drinks very expensive compared to the restaurants nearby
Verified traveller
Stayed 4 nights in Jun 2019
Response from Giovanni Nastasi on 29 Jun 2019
Dear Guest,
Thank you for taking the time to share a review about your last stay at the Belmond Villa Sant’Andrea.
I am pleased to read that your experience with us was overall positive.
Your note about food and drinks prices is of great value to us and it will be taken into serious consideration for future improvements. However, kindly note that they are in line with most luxury venues around the world.
We look forward to welcoming you back very soon.
Best Regards,
Giovanni Nastasi
GENERAL MANAGER
Staff were extremely personable, always greeting
And couldn’t do more to help or assist.
Verified traveller
Stayed 3 nights in Jun 2019
Response from Giovanni Nastasi on 22 Jun 2019
Dear Wotif,
Thank you for reviewing your stay at the Belmond Villa Sant'Andrea.
I am pleased to read that your stay was overall positive and that the team members delivered an excellent service.
We look forward to welcoming you back here very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
10/10 Excellent
Verified traveller
16 Jun 2019
Verified traveller
Stayed 2 nights in Jun 2019
Response from Giovanni Nastasi on 20 Jun 2019
Dear Traveler,
We thank you for taking the time to rank your stay at the Belmond Villa Sant'Andrea positively.
We hope to welcoming you back very soon.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
10/10 Excellent
Verified traveller
10 Jun 2019
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Jun 2019
Response from Giovanni Nastasi on 12 Jun 2019
Dear Guest,
Thank you for your kind raking.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
An old world grand hotel that has survived to this point thanks to an ageless culture and an extraordinary talented team. Please, have Bernard Arnault build upon that 100-year-oid tradition and culture and not over-commercialize it...
ericdibenedetto
Stayed 3 nights in Jun 2019
Response from Giovanni Nastasi on 10 Jun 2019
Dear ericdibenedetto,
Thank you for taking the time to share this lovely review about your recent stay at the Belmond Villa Sant’Andrea.
I am pleased to read that your experience was positive and that you enjoyed our historical villa along with the “extraordinary” service provided by our team members.
We look forward to welcoming you back soon for another satisfactory visit.
Kind regsrds,
Giovanni Nastasi
GENERAL MANAGER
One of the best hotel I have been in my life. This is to be considered among the Italian super exclusive "boutique hotels" the level of service it's simply unmatched by any other place anywhere.
Giuliano
Stayed 2 nights in May 2019
Response from Giovanni Nastasi on 6 Jun 2019
Dear Giuliano,
Thank you very much for staying with us and for sharing your kind review following your recent stay at the Belmond Villa Sant’Andrea.
We are delighted to read that you consider our hotel as a super exclusive boutique hotels.
We do hope to welcome you back again soon!
Best regards,
Giovanni Nastasi
GENERAL MANAGER
While we were generally blown away by the hotel, service and property in general, we did have several issues that would be worth noting.
1) we booked a sea view room. While room 302 has a lovely terrace area, a rooftop below us blocked 90% of the view. We were a bit disappointed that the “sea view” really only applied when standing in the far left corner of the terrace
2) the bed in room 302 is located right next to the door. This meant that we were woken early every morning by activity in the hallway. I could’ve heard a pin drop outside of our room.
3) both times we attempted to take the shuttle to town, the shuttle was completely full so we had to take a cab or funicular. We did much appreciate that the front desk offered to pay for the cab on one of these occasions. Otherwise a wonderful stay!
Christopher
Stayed 2 nights in May 2019
Response from Giovanni Nastasi on 30 May 2019
Dear Christopher,
Thank you for taking the time to share your feedback following your last stay at the Belmond Villa Sant’Andrea.
I was happy to read that overall your experience was positive where our historical villa and the service provided contributed to make your stay “wonderful”.
However, I was disappointed to find out that you were not completely satisfied with your room and with our complimentary shuttle bus service.
Please be assured that I have passed on your precious note to the relevant departments to follow up and I will ensure any areas that are required improvement within our direct control are actioned accordingly.
I hope to hosting you back when your travels bring you back to Taormina.
Best regards,
Giovanni Nastasi
GENERAL MANAGER
Hotel was very comfortable, very helpful regarding the area, staff very good.
Unfortunately Taormina did not match the hotel!
Verified traveller
Stayed 3 nights in May 2019
Response from Giovanni Nastasi on 20 May 2019
Dear Guest,
thank you for taking the time to share a feedback following your recent stay at the Belmond Villa Sant’Andrea.
I am pleased to read that your experience with us met your expectations where our historical villa and the service of our team members were the highlights of your visit.
We hope to welcoming you back in the nearest future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
I couldn't fault the hotel at all. The staff are so warm and friendly and the service is impeccable. We received a complimentary upgrade to a suite upon arrival which was most welcome. for the one nigt of our stay we dined at the lovely restaurant there. Once agan the srvice was first rate and the level of knowledge and consideration to our questions were simply first rate. The sommelier chose some superb local wines and as a wine enthusiast myself these were particularly pleasurable.. I would not hesitate to recommend a stay here
Michael
Stayed 1 night in May 2019
Response from Giovanni Nastasi on 20 May 2019
Dear Michael,
Thank you for your kind words of appreciation regarding your experience at the Belmond Villa Sant’Andrea.
I am glad that to learn that you had a memorable experience with us. It is really rewarding to read that you appreciated the upgrade that we thought for you and that you considered the service provided by our team members of “first rate”.
Please be assured that I will share your positive feedback with all involved, especially with our sommelier.
We look forward to your next trip to continually meet and exceed your expectations.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
The best hotel staff we have ever experienced. The love is fantastic
Verified traveller
Stayed 9 nights in Apr 2019
Response from Giovanni Nastasi on 10 May 2019
Dear Guest,
Thank you for taking the time to share your lovely feedback following your recent stay at the Belmond Villa Sant’Andrea.
It is a joy to read that the service provided by our team members was the highlight of your visit with us. Please be assured that your kind words of appreciation have been shared.
I look forward to welcoming you back in the nearest future.
Kind regards,
Giovanni Nastasi
GENERAL MANAGER
Response from Giovanni Nastasi - GENERAL MANAGER on 25 Apr 2019
Dear Guest,
Thank you for your evaluable evalutation of your last stay at the Belmond Villa Sant'Andrea.
I am glad to learn that your experience with us was of your satisfaction.
I look forward to welcoming you back here.
Best regards,
Giovanni Nastasi
GENERAL MANAGER
This is a beautiful place on the beach for peace and tranquility. Free transport to and from town is also provided for local scenes and the Greek theatre. Great place, expensive though!
Verified traveller
Stayed 2 nights in Oct 2018
Response from Giovanni Nastasi - General Manager on 6 Nov 2018
Dear Guest,
Thank you very much for your lovely feedback.
We are happy that you had a pleasant stay at Belmond Villa Sant’Andrea.
We all look forward of welcoming back in Taormina in a not too distant future.
Best Regards,
Giovanni Nastasi
General Manager