6/10 Okay
Ildar
Travelled with family
4 Jun 2024
Disliked: Staff & service
Beautiful building and live piano at breakfast.
Excellent location. 24/7 currency exchange in the lobby.
Very old appliances. Some of them are not in good conditions.
We arrive at 11:20 with no early check-in option. It was ok, not convenient but it was according to the rules. We decided to wait until 2:00 pm in the lobby. We sat alone in the lobby opposite the front-desk and three receptionists saw that we wait a room. And I was in shock when at 2 pm I was told that our room is not ready yet.
The room became ready at 2:35 pm and an administrator apologized for the delay. But it never happened with me before and I am sure it is not professional.
Ildar
Stayed 2 nights in May 2024