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We are so sorry your stay was not up to your expectations. We strive to make every guest feel safe and welcomed. I hope we have the opportunity to welcome you back for a different experience.
Nice room. Easy access from highway. Restaurants near by. Check in was o.k. not very informant. No hair dryer in room. Fan in bathroom ran constantly, could not find a switch, closed door to eliminate noise. We'd stay again despite the small inconveniences.
Ernest
Stayed 1 night in Apr 2024
Response from ss on 3 May 2024
Thank you for your review and for letting us know s we are able to improve!
Very clean hotel. Nice lounge area and bar. I also found it very quiet as well. Overall very happy with my stay there. Would recommend this hotel and would stay there again.
Michele
Stayed 2 nights in Apr 2024
Response from ss on 25 Apr 2024
Thank you for staying with us! We hope to see you soon!
I was over charged for drinks and had to pay 17 dollars for breakfast for my son when all he had was a banana. I felt rushed the bill was on the table before we even got our food other than that everything was fine
Krystal
Stayed 2 nights in Apr 2024
Response from ss on 8 Apr 2024
Thank you for letting us know about your experience. We will pass this on to the managers to ensure the experience will improve. We hope you will visit us again to see this was the exception..
Very loud fan in bathroom that you can’t turn off….went down to ask about it at desk. Borderline rude, saying yeah that’s just the way it is.. no other rooms , it was part of the renovation… nothing I can do about it and then turned away and stopped talking to me.
Ann
Response from ss on 8 Apr 2024
We are very sorry for your experience. We will be sure to address your concerns with maintenance and the front desk manager. We use this information to improve guest experiences so we appreciate your feedback and hope you will visit again to see this was the exception to our normal guest service.
Everything was fine. Front staff didn't really show much interest when I mentioned I was a Hilton Honors member. The usual two bottles of water weren't offered.
Gregory
Stayed 1 night in Mar 2024
Response from ss on 2 Apr 2024
Thank you for staying with us. We love all our guests especially our Hilton honors! We will make sure to pass your information along to our front desk manager!
10/10 Excellent
Sriram
1 Apr 2024
Sriram
Stayed 2 nights in Mar 2024
Response from ss on 2 Apr 2024
Thank you for taking the time to review us! We hope you come visit us again very soon!
Quite a good place for the price range; it would have been even better if the bed sheet and pillow had been of better quality but then again the price was very comparable.
Guma
Stayed 1 night in Mar 2024
Response from ss on 1 Apr 2024
Thank you for staying with us and for your feedback! We use this information to constantly improve guest experience!
I stayed at the Hilton about 7 years ago and coming last weekend was like night and day. The hotel renovations are beautiful and the staff so courteous and helpful. We will definitely be back.
Staff was friendly. Water pressure in shower was horrible. Asked to have facial tissue replenished and that never happened. Breakfast was awful: gummy, crusty oatmeal and then charged a lot. Water for hot tea tasted like it came from a used coffee urn.
We had 5 couples reserve a room for a local Christmas party so that we could come back afterwards and hang out at the restaurant/bar or pool. When we got back we were informed both were closed due to construction although no prior notice was given. Also on a side note the toilet seat in the bathroom was broken it was not even attached